Lennar Reviews in Fresno, CA

Lennar corporate does not have proper handoff between Lennar builder, sales team, Lennar Mortgage and Lennar Home insurance causing the buyer to run through multiple hoops to provide the same information. Transparency especially with Lennar Mortgage team is very limited and is the cause for a lot of frustration with the overall buying process.

So, the home buying process and issues did not go so well for me. I had an employee for Lennar (Carla) show me a home I was very interested in and ready to put a deposit on and purchase. I had submitted the paperwork and everything. She had taken too long on her end to sign off and apparently somebody else submitted their offer before mine due to this. I missed out on the home. Fine. She had told me that there was another home with the same style and showed me a concept photo of it. Due to this being my first time buying a home, I thought the house would look exactly like it did on the concept photo. There were multiple that were not similar, but due to me missing out on the last home, I had decided to go forward with this home without even viewing it. I wanted to make sure that my experience did not happen again with THIS home. Everything appeared to be fine, however I still wanted to inspect the home and check out any problems that it might potentially have. I attempted to reach out to Carla multiple times however she was on vacation and I couldn’t proceed further with my request and decided to just continue with the process. When I finally closed on the home, I noticed that the grading/fence was poorly done. The fence sloped really bad facing the master bedroom side causing approximately 8 inches of lost privacy due to the fence line sloping down. This wasn’t an issue for the neighboring homes though. I submitted request on request to address the fence/grading however my requests kept getting rejected due to the builder saying that everything was build up to code. The builder even acknowledged that the fence looks way off but there was nothing they can do. I requested to speak to the supervisor about my issue but the case just got closed. It’s almost been two months and the issue is still apparent. The case continues to get closed without even the slightest solution to my concern. The lack of privacy is troublesome and apparent. I paid almost half a million dollars for my home and the one thing I’d expect is for the fence/grading to be addressed since my issues with the Lennar Rep and me losing out on the first home I wanted. I believe trust is a big part of the home buying process and want to give Lennar a good recommendation to family, friends, and peers, however this process has been anything other than that. ... More

Lennar, without my authorization, utilized a broker and Dilos Insurance, resulting in a $3,000 annual insurance premium. This fee was not disclosed until the contract signing with the notary, where I felt pressured to proceed. Immediately after acquiring the property, I secured alternate insurance for $850 per year. The subsequent reimbursement process from Dilos Insurance proved problematic. Dilos communicates solely with brokers, and Lennar offered no assistance. Critically, Lennar failed to take responsibility for this unauthorized and unprofessional practice of obtaining insurance using my personal information without my consent. Ultimately, it took four months to recover the $3,000. ... More

We own a Lennar home in Las Vegas that is well built, with quality materials and great attention to detail. We have been so sad to see that what we expected here was not what we got. It appears that the company saved a few bucks on the bathtub, the carpet, the trim and countless details. I spent a lot of money to have the garage textured and painted... something I expected from Lennar since my Vegas house had that. We love the porcelain tub at our house there and hate the cheap fiberglass one we got here with structural cracks in it. The fit and finish is so cheap we will have to be replacing many items soon. When half of our electricity went out, including our refrigerator, on a Friday night, we were unable to reach anyone to help. Our "customer service" rep keeps his voicemail full so that I was unable to even leave a message. The "emergency line" referred me to a phone number that was only monitored Monday through Friday during the day. I had to call in an outside contractor to get the solar system reset and get the power back on the next day. This will be our last Lennar purchase and we will let everyone know what a horrible experience we have had. ... More

AC thermostat older model no wifi enable no sync need to control manualy each one. No towel hangers in bath. Kitchen counter tops poor quality and thicker than regular size sharp edges. Selling solar but if ask any questions about it your guys reply talk to solar company? Overall quality is poorer than previously built lennar homes. Your mortgage finance team has no time to talk with customer.2 days 3 different decisions for loan aproval..

Whenever there were questions or needs nobody was there to help. Concierge was useless. Lender left without saying anything before closing. Builders didn't even get permit for solar until after 30 days at closing. Francisco has been the only helpful person

There's been a few issues to pop up after move in. Party due to low quality materials. It's been two months of going back and forth trying to get the issue repaired.

Not sure but having super difficulty with new home issues and resolution timeframe by lennar team.

The Pinnacle Plans were great but Lennar’s customer service, quality of work, and choices of contractors and materials used needs improvement. Everything was delayed, shuffled, and rushed to their benefit and not the customers. As a big company, they lack connections, customer service, personal touch and failed to please the customers when there are problems. I'm disappointed and the price I paid is not worth the Pinnacle series. I'm a third-time homeowner and from my experienced and in comparison other companies go above and beyond to please their valued customers. Think twice when you purchased a Lennar. You may be stressed out the whole process and it's supposed to be a joyful event. ... More

They will take a long time to replace items on the list when you closed. No ETA on when it will get done. Move in since the end of Nov 2021 and had issue with refrigerator which is still not working since day one. They will not replace and will tell you to deal directly with the manufacture (Frigidaire) Please don’t buy anything with Frigidaire they’re horrible to deal with, and will not replace anything even though it’s brand new. I would not recommend buying with Lennar. No follow up to resolve the issue and the details are so so…

It was a delayed build and the overall product is of poor quality.

I’m having bad experiences with Lennar. Take forever to fix the master shower room. And now, they excuses that the guys come to fix the shower room don’t have enough training. If he don’t, how come Lennar didn’t hiring someone have full training? Or all your employees have no license to build the home? I’m very upset when they told us they if willing to accept the money and they will not come to fix the shower room that broken!

I just purchased the house in April 2025, and we moved in on May 1st. However, I’ve already noticed several issues. The exterior paint is fading, and there are cracks all over the outside walls. The existing flooring is covered in linoleum, so I replaced it. I also repainted the interior walls because the original paint was dull. The bottom of the kitchen cabinets is falling apart. On a positive note, the lighting in the is good.

gave us a home that they did not even clean. at least when you buy a car they wash it for you but buy a lennar home and they dont; bother cleaning up dust and debris. literally had to take leaf blower to clean dirt out of garage. paint on door knobs, ghost doors, gaps in grout all over. missing flashing on roof, no gutters, cracke cement. paint spray on front porch cement. the list goes not...

I think the upper management gets it, but I don't think the trades are being overseen for the quality of their work enough.

The two areas i find poor is the height of the microwave. It is so high to be unusable. The master shower is beautiful but poor design. It has subway tile on floor which is slick. I almost fell. I love my home. Great floorplan.

Extremely bad experience. Would not recommend their preferred lender. If you have a lender, use your lender.

We haven't bought a home in 15 yrs and hope we never have to again. If we ever do it won't be with Lennar. I don't know even where to start so I'll stick to the facts. First off they sent us the contract with floor plan and we were so happy....until we saw the house in person and realized they SENT US THE WRONG FLOOR PLAN!!! I kid you not, the plan we signed for had a extra flex space down stairs which excited us so much. My wife sews for a living and it was going to be a great work space and sure enough it wasn't even there. Their response...."Oops" That was a alternate draft and never should have been sent to you. WOW... and the compensation for that was Zero of course... Now lets get to closing because this is good one. We understand delays happen all the time. We knew it was a possibility but we had a buyer for our old home and took the chance of selling it and timing being out of it 1 week after our new home was to be closed.. So of course it was not a huge surprise when they called us the week of closing and emailed us and said DUE TO DELAY IN PGE METER INSTALLATION there would be a possible up to 3 week delay. I met with the builder and he said its a PGE issue they can not control and out of our hands. Well what they didn't know is I have a work contact with PGE and so I called and asked about the delay. The project manager for my track was very surprised to hear that and relay NO REQUEST for a meter has even been made. Can't make this up. So I emailed my agent and that builder to relay what I learned and get clarification. I mean maybe PGE is wrong. maybe its their error. I wanted to give my home builder the opportunity to set the record straight. Insert Cricket sound here lol. No response at all. Their silence said everything. Flash forward to when they delayed it again at closing after that delay of the " Meter" cost me over 1k in hotel bills till the home was ready I brought that up with my agent. Her response was " Well I was out of town that week and get lots of emails" She said she never saw the email and even said she did not even recall why we were delayed. Now that made me feel important lol. Sure enough I get a call the following Monday from PGE after I sent that email the rep said " Your meter was just requested?" WOW just WOW. Such blatant dishonesty and lack of integrity made me wonder how they even can stay in business. So you might be asking yourself surely you let your agent know how you felt and the end of all this. Of course I did and while she was apologetic and said I could speak to her Manager of course I was not in the mood to relive any of this. The second I got my keys I tried to put it all behind me. Then sure enough I get this email to rate my experience lol. Well we all have to lay in the beds we make. ... More

You solar contractor does not respond to repeat calls and it says a lot about your business that you work with these contractors

My experience with Lennar has been frustrating and disappointing. There has been a lack of transparency and poor communication throughout the home-buying process. Aubry, the lender, failed to clearly explain unexpected increases in the purchase price and closing costs, and I was not informed when my loan was placed in suspension, causing unnecessary delays and stress. On top of that, the landscaping is poorly done and far below expectations. To make matters worse, their warranty representative, Issac, has been unprofessional and unsafe — frequently on his phone while driving through construction areas, failing to stop at stop signs, and even coming close to hitting me. These behaviors raise serious concerns about safety, professionalism, and overall quality of service. ... More

This is my third lennar home. I have referred many friends and family to this builder and will never again and will never purchase from lennar again. The sales department doesn’t care about customers and just cares about numbers. I will say the team that actually addresses issues after your purchase with repairs to your home have been pleasant and responsive. Workmanship and features included have definitely scaled way down since our last lennar purchase in 2016. Home lots are so so so small and simple expected features (as simple as guest bedrooms not having brackets to mount a ceiling fan, or exhaust fans in water closets, etc.. I could go on) just disappointed in the company as a whole. ... More

Very hard to contact and meet in person. Barely answers phone calls. Very rigid on adding buyers realtor if the buyer already has home tour of model homes.Bad experience

Did not receive mail keys until 2 months after closing. Customer service was horrible. Lazy individuals were responsible for the customer service aspect of this process

My family experience was horrible. Your staff needs better realtors. Don't ask me this again.

We had flooring issues and although I appreciate Lennar taking care of the issue our baseboards and walls were destroyed in the process. We were told painters cannot be scheduled until January and the damage is beyond what paint can fix. We had to do a key release for a week while the work was being done which is fine but the workers used our spare restroom and soiled our bath mats past being able to be cleaned and left urine stains on our toilet. The home was turned back over to us filthy. Lennar then had cleaners come the following morning after we requested and they cleansed the bathroom however the floor was still filthy. We have before and after photos for proof. We were extremely disappointed at the lack of professionalism and oversight on these issues. Our baseboards are a mess, holes everywhere and they do not even line up. ... More