Lennar Reviews in Fresno, CA

Extremely bad experience. Would not recommend their preferred lender. If you have a lender, use your lender.

This is my third lennar home. I have referred many friends and family to this builder and will never again and will never purchase from lennar again. The sales department doesn’t care about customers and just cares about numbers. I will say the team that actually addresses issues after your purchase with repairs to your home have been pleasant and responsive. Workmanship and features included have definitely scaled way down since our last lennar purchase in 2016. Home lots are so so so small and simple expected features (as simple as guest bedrooms not having brackets to mount a ceiling fan, or exhaust fans in water closets, etc.. I could go on) just disappointed in the company as a whole. ... More

Very hard to contact and meet in person. Barely answers phone calls. Very rigid on adding buyers realtor if the buyer already has home tour of model homes.Bad experience

My experience with Lennar has been frustrating and disappointing. There has been a lack of transparency and poor communication throughout the home-buying process. Aubry, the lender, failed to clearly explain unexpected increases in the purchase price and closing costs, and I was not informed when my loan was placed in suspension, causing unnecessary delays and stress. On top of that, the landscaping is poorly done and far below expectations. To make matters worse, their warranty representative, Issac, has been unprofessional and unsafe — frequently on his phone while driving through construction areas, failing to stop at stop signs, and even coming close to hitting me. These behaviors raise serious concerns about safety, professionalism, and overall quality of service. ... More

My family experience was horrible. Your staff needs better realtors. Don't ask me this again.

We had flooring issues and although I appreciate Lennar taking care of the issue our baseboards and walls were destroyed in the process. We were told painters cannot be scheduled until January and the damage is beyond what paint can fix. We had to do a key release for a week while the work was being done which is fine but the workers used our spare restroom and soiled our bath mats past being able to be cleaned and left urine stains on our toilet. The home was turned back over to us filthy. Lennar then had cleaners come the following morning after we requested and they cleansed the bathroom however the floor was still filthy. We have before and after photos for proof. We were extremely disappointed at the lack of professionalism and oversight on these issues. Our baseboards are a mess, holes everywhere and they do not even line up. ... More

Did not receive mail keys until 2 months after closing. Customer service was horrible. Lazy individuals were responsible for the customer service aspect of this process

Disappointed. We have had Major issues and construction fixes. And appointments missed

My experience with Lennar was extremely horrible and made my first time home buying process a nightmare. For several years, I knew I wanted a Lennar home based on the reputation and quality of the homes. When a Lennar community was planned in the exact area I’ve wanted, I knew it was a great opportunity for myself so I made sure to be prepared once the homes became available, which I was and began the process right away the end of Feb. 2021. I was originally told my home would be ready by the end of July and from there the nightmare began, it was delay after delay. In these unprecedented times with Covid, delays were understandable, but 7 whole months? I was given many different reasons and believed the next delay was the final one, but it wasn’t. I feel Lennar was absolutely inconsiderate and thought/believed that they could just find another buyer if I decided to pull out of the purchase. During all my delays, I had multiple family and friends also purchasing new homes from different builders that started their process after mine and somehow moved in their homes months before me. I understand there were different situations, but a 7 month delay is not acceptable. The plan for myself was to upgrade to a bigger Lennar home in a few years, but after this experience I will definitely be purchasing from a different builder and will strongly encourage family and friends to use other builders as well and not to consider Lennar. ... More

I bought two homes from Lennar, experience was same, first I though it was oneoff or mistake, second home also same experience. Sales associate was excellent, load process was good. Title & escrow experience was worst, there was not even one email or phone call communication, both transaction was not closed on date it was mention, no communication, no one picks phone or return to voice mail or email. Title/Escro service not social, paid by customer. Warranty services also worst, quality of materials, cub boards are start tearing in fist month. Have plans to go another investments but decided not go and not recommending for any friends. Never imagined this kind of experience with Lennar, such big brand in the market. ... More

Signing in July for a house that would be ready in November, that would then be delayed month by month until May. How can you think you can finish a house in 4 months if it’s going to take you 10? But when it’s finally done, we were given zero flexibility in closing day. We had to be flexible for all this time and Lennar gave us nothing at all, even threatened us with a 500$ per day fine! Communication during construction and even sales was very poor and even now past closing is minimal. If Lennar is the last builder on earth, I’ll buy existing homes..

If I had known what the home buying experience was going to be like with Lennar I would not have purchased a home with them.

Bad buying experience with Lennar

There is a lack of customer service and care. Will not buy again myself or recommend to anyone else.

Bad overall attitude from all construction team. Very rude and intimidating at times I felt I was about to get into a physical fight with this construction and Lennar customer service team. They were very dishonest. This is my second Lennar home and did not even compare to the great experience I received the first time.

There are more than 150 blue tape markers covering everything from numerous uneven floor tiles, gaping at every door frame and baseboard joint, broken window frames, window panes without gas revealing moisture, roof has more than a dozen non-matching tiles replaced before possession, two very visible and disturbing depressions in the roof giving a wave-like image to the tiles, concrete and stucco splashed over window & door frames, the home was not properly cleaned following construction, entry door step plates are dented, scratched and appear to be borrowed from a warehouse, exterior paint has dried to three different shades of the original color, all eaves lack a much needed second coat of paint (easily seen by a casual observer . . . where was the painter?). The refrigerator was severely scratched, apparently at delivery, but was not noted by Lennar and Frigidaire refuses to be responsible, interior paint is so poorly done as to require a complete re-do. Nothing is properly cut-in. Over-spray, poorly cut at wall-baseboards, scratches on the ceiling, missing vent cover in master water closet. Workmen with dirty hands leaving hand-prints, yes, the entire hand, on the attic access panel. The entry door was painted in a rush and none of is clear with over-spray on the window panes, scratches and no painting below the bottom trim panel. Cabinets are poorly aligned & the self-closing function is 50-50. The AC condenser held up the close until one was located at a model an moved to my home - the vents on the unit are bent in numerous locations. Incredibly the list goes on . . . Lennar's customer service reps are stand-up folks but the people who actually built and supervised the construction of this house failed. ... More

first time lady called me about signing the papers, had very bad attitude. I would never recommend anybody to purchase from Lennar

Warranty is very bad AC is bad not working 1 week no body take care is very bad experience

I would not recommend Lennar’s financing to prospective buyers. My experience with the loan process was frustrating, with numerous issues that could have been avoided. The required Letters of Explanation (LOEs) felt intrusive and unnecessary—other lenders I was working with didn’t require similar documentation. The only reason I ended up using Lennar was because I signed a disclosure agreeing not to use another lender within 30 days of closing. However, Lennar moved my closing date up by a month without providing an addendum, which added to the frustration. My dissatisfaction continued when I was threatened by Kelsey K., the Lennar Concierge Agent. She told me that if I didn’t use Lennar as my lender, they would cancel my purchase just days before closing. This seemed entirely unreasonable and put me in a position where I felt I had no choice but to go with Lennar. I reached out via email, cc’ing several individuals (Diane B., Cameron B., and Lori T.), but I received no follow-up or assistance other than from Kelsey and she barely answered any other questions other than sending me a copy of where I signed the disclosure. It was incredibly disappointing, especially considering the lack of customer service. Regarding the loan team, I had a relatively new agent, Cole A., and there was a lack of consistency. Someone was always on vacation, which made information transfer difficult and delayed the process. Similarly, I had two loan processors, John and Chevon, during the few weeks leading up to closing. John was excellent, proactive in communicating, and always made sure I had the information I needed. However, Chevon was responsive, preferring to only communicate by email, which made it harder to resolve issues quickly. Speaking directly on would have saved a few days of back-and-forth. On a positive note, the QA and construction teams were much easier to work with compared to the administrative side. Overall, the experience with Lennar financing was unsatisfactory, and I would advise potential buyers to be cautious and seek alternatives. ... More

I am very scared about the stability of my new home. Poor quality of wood and other materials 1. Foundation concrete is not strong due to lack of steel structure please visit Wilson houses for reference how they use steel structure in the Foundation 2. No structural supervision by manager. It is your luck how they build 3. No use of 5×3 or 6x4 wood for top of windows and all attached 2x3 Poor quality wood 4. I am very disappointed with quality 5. They need to improve quality and supervision of engineers 6. Need proper quality check for construction

Compared to other home builders, Lennar falls short. Lennar's saying "Everything is Included" should be changed to "Nothing is Included." You want to customize Ethernet Cables in the house? NOPE. Rain Gutters? NOPE. In fact, all the stuff that IS included is the standard stuff you get for free, except it's probably the lowest quality materials/products available. The "quartz" type material used for the countertops is a nightmare to clean. If you spill anything on it, it will absorb it and stain as if it was permanent marker. Why Lennar used this material is beyond me. The cement in the garage is full of cracks and dents. We had huge gaps on the sides of the garage door. These gaps were large enough for small rodents to pass through. After we pointed it out to them, they patched it up, but not after leaving cement splashes all over the drywall. When you purchase a new car, you expect it to be cleaned and washed. This was not the case with Lennar. Our first day there, we had to mop the tile floors TWICE. The floor was full of dirt and dust. It was as if the builders had just finished the house and left. Upstairs, we found white drywall shavings all over the carpet. We even found several nails in the carpet! Imagine if our kids stepped on it!! All over the tile floors, there were white paint drips everywhere. All of this was addressed during our walkthrough. The Lennar rep said that our house will not be this dirty and they will have a clean up crew clean the house prior to move in. NOPE! Did not happen. Two rooms are hotter in temperature compared to the rest of the house. Lennar rep said that this is normal. They also said the 4 inch gap in the garage door was normal too. For airflow, they said. The solar panels and battery is included whether you want it or not. Again, they went with a lowest bidder company with horrible customer service and reviews. Trying to activate the panels and battery is a nightmare. 15 panels and 1 Tesla Battery for $40,000. Rip off! One of the Vents in the bathroom was producing a humming noise. It turned out it was installed incorrectly. One of the LED lights in the bathroom stopped working. I had to replace it. I am not confident that this house was built with quality in mind. I can only imagine how the piping, electrical work, stuff behind the drywall was done. ... More

Purchased house expecting to have installed what was advertised on their website as part of "Everything included". I did not get USB outlets, exhaust fan in master WC, or smart thermostat. In addition, building plans show exhaust fans in laundry room and master WC, but were not installed. The fine print says lennar has the right to change everything. So regardless of what it shown on building plans or website, lennar has the right to not install it. Not what I expected from a company that I felt had a good reputation.

This house is nothing but issues from the beginning. I would never ever ask anyone to buy a home with Lennar again. Just bad communication with everything and cheap product.

Lennar builds with cheap materials and labor. Their finish work is horrible. Regret being one their townhouses in Clovis.

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