Lennar Reviews in Los Angeles, CA

Lennar Homeowner Survey – Formal Complaint From start to finish, our experience with Lennar has been unacceptable. The sales process was marked by consistent rudeness, dismissiveness, and disrespect from the sales representative. Her behavior made communication unnecessarily difficult and created obstacles at nearly every step. What should have been a straightforward, professional experience became stressful and adversarial because of her conduct. The walkthrough was rushed, incomplete, and clearly not treated with the seriousness it deserved. Numerous is*****s we pointed out were not addressed before closing, despite being documented. After moving in, we discovered even more problems throughout the home — is*****s that should have been caught long before we ever received the keys. The service portal added to the frustration, as it was difficult to use and slowed down the process of getting anything resolved. The condition of the home after closing was far below any reasonable standard. A month after moving in, we were still finding construction debris around the property, and every single light fixture contained debris and dead insects. The home was delivered extremely dirty, which is unacceptable for a new build. More concerning are the construction quality is*****s that raise serious questions about oversight and workmanship. Several windows are not plumb and vary noticeably in size. Multiple walls are visibly uneven or not straight. Some fixtures remain in disrepair, even after attempts to address them. These are not minor cosmetic concerns — they reflect a lack of quality control and attention to detail. In summary, this experience has been one disappointment after another, spanning sales, construction, walkthrough, closing, and post‑move‑in support. We expected professionalism, quality, and care. Instead, we received a home with significant defects and a process marked by disrespect, poor communication, and inadequate follow‑through. We are requesting that Lennar take these concerns seriously and ensure that the remaining is*****s are resolved promptly and correctly. ... More

The finished material is not the best quality; there are some things that they have not fixed.

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Somewhat stressful, but I want to make it clear that a lot of it had to do with the fact that I did not have a realtor. I sold a house through Open Door and purchased this one so there’s kind of a lot going on. I’m sure if I purchased directly my experience of would have been different or if I had a realtor. As far as a team I need to say A++++++ Lourdes amazing. I would say the company in general needs to firm up the process the workflow and the steps with Open Door again this is a product that you guys are actually recommended. I heard about it because of you. I feel like once I was in the flow you didn’t have any ownership so therefore don’t suggest them as a product and I be*****ve you also get a little commission you should tighten up your relationship and that workflow which was kind of disjointed with this whole thing was the fact that you guys weren’t in sync. That being said also I loved Open Door I would have not made this purchase without them. They made it happen for me. It’s just the two of you guys need to get aligned. it is not for everyone, but for my current situation, it was absolutely perfect so I want to say thank you. The next big is***** is a solar I paid for the solar *****. I know it’s not part of the sales process, but it would be great if you had a contact person somebody to help guide through this. It’s like we kinda of get a phone number and that is it maybe it’s not your deal I’m just saying. ... More

We love our new Lennar home and the new community! The only problem we had was on the financial end, the loan officer, and those folks. And in talking to all our new neighbors who were already here when we moved in as well as the neighbors who have moved in after us, we all seem to have the same thing in common….. the lending process was unnecessarily, stressful, and overall not good. So far almost everyone we have spoken to experienced the same thing we did in that it was a lot of “hurry up and wait“ with the worst part being none of us were approved for our loans until a day or two before we were set to move in with the deadline Lennar gave us. This was very stressful in that most of us were also selling the home we were moving from and we didn’t know whether or not we would be approved for the loan in time to meet the deadline that Lennar gave us. We sold our home and moved into our new home in four weeks. Lennar had given us six weeks to do so. So it was very frustrating on the financial side for them to get the loan approved before the due date. Also worth noting, every single one of us have experienced the same thing in regards to the mortgage company. Lennar initially owns the mortgage and then within only a couple weeks of living here the loan is sold off to a different mortgage company. So that was kind of frustrating. In the end, it obviously worked out for all of us, but the loan process could’ve been more expeditious and less hurry up and give me this now and then wait to hear back from me for what felt like a little bit too long. We had a couple minor issues with hardware, etc. which Lennar was very quick in getting someone out to replace so that was great. The Lennar realtor, Jasmine, was fantastic and very helpful as well. Overall, we are in our dream home and so happy to be part of this new community! ... More

Easy to deal with, can be trusted. Professional, great communication

Everyone has been very helpful/HOA not as much

This was not a good experience. It was terrible to be honest. Multiple times a week, sometimes daily, for months, I was having to fight for getting my home. Lennar tried steering (which is illegal), tried to act like certain promotions weren’t valid even though I had the marketing emails to prove it. Jason at Lennar mortgage told me this verbatim “You won’t be able to buy this house if you have a million dollars cash.” Which, to make you aware, my home was $854,990. So… that was a fun conversation. They made me apply for my mortgage through Lennar even though I didn’t want to use them. They ran my credit 3 times even though they told me it would be once and it would be a soft pull (all 3 were hard pulls by the way). And then when I brought in my broker and the credit union I used to get my loan, Lennar tried to tell me that they “could not guarantee my incentives” if I went with them and tried to force me to apply with, what they called, a “backup lender”. Even though I already provided them with my pre-qualification letter. This is called steering and that is illegal in the state of California. Over and over again the level of incompetence, manipulation, gaslighting, lying and trying to act like conversations never happened were truly like I was living in an insane asylum. I had to start adding my broker and realtor to every call PLUS I recorded every conversation moving forward for good measure. Oh, regarding realtors… they DO NOT like you using outside agents. Just know that if you plan on using one. But they pay a $20k flat fee to outside realtors so be sure to use your own and bless one of your friends. Keep a close eye on their marketing emails as well because then sometimes you’ll see an extra $5k bonus for your agent. Make sure your agent is with you from the very first time you visit as well because they HAVE TO BE THERE in order for you guys to get the $20k. They of course will not tell you that. Also, keep an eye on their website for the home you want. They told me my house was going to be $874,990 and then they posted it on their website as $854,990 so me catching that saved me $20,000 even though they tried to say it was a mistake. But I had screenshots to prove it and once it goes live, that’s marketing and it has to be honored. A major thing I’ll have you all know is that they NEED to seek these houses. They’re going to negotiate and you will get what you want if you’re willing to fight for it. After 3 months of negotiating, and putting up with their garbage and pushing back on it, I got my house and all the incentives I negotiated for. I promise you can do the same but don’t let them bully you as much as they WILL try. I love my house and I love this area. It was worth the struggle. Now onto the level of construction. These homes are built EXTREMELY cheap. Hollow doors, tons of hollow walls, and there’s dozens and dozens of cut corners to save their cost on building and construction. Pay VERY close attention to your walk through and make sure you hire your own home inspection to be super thorough with everything. Make them fix EVERYTHING. They don’t have to by law for some but if it’s a code issue, they have to fix it. There are still plenty of things that need fixed in my home and it’s been over a month. Again, I love my home and the area but make sure you don’t let these people push you around. If you want to talk to me and get any advice etc, I’m more than happy to help. ... More

Sales Esther was excellent throughout the entire homebuying process. She was professional, helpful, and very responsive. She was the person we were most satisfied with during the whole experience. However, there were several disappointing issues. First, we originally chose Lennar’s own home insurance, but due to the staff’s lack of follow-through and delays, the paperwork was not completed for nearly two weeks, which almost caused a delay in closing escrow.This is the most reason I am not happy ,so unprofessional!Second, the workmanship and overall home quality were rough. Some of the issues identified during the walkthrough were still not resolved, and after moving in, we found even more problems. Third, our lender clearly used all of the builder credits in the documents, and everything on their side was very clear. But when we signed the final paperwork, we found errors in the numbers, and not all of the builder credit had been properly applied. It seemed that the documents were not carefully reviewed. ... More

Very accommodating, helpful and reliable.

I wish I had been informed from the beginning about what an FHA loan truly entails. I was under the impression that I would be able to close quickly, but the process involved significantly more steps than expected, which became cumbersome and frustrating. My advice to first-time homebuyers is to bring your own realtor. The realtor assigned to me by Lennar Hyatt was not helpful and did not provide the level of support I was led to expect. He was not present when I picked up my keys, despite stating he would be available from start to finish. I do want to acknowledge that my loan agents were excellent. They worked hard to support me throughout the process, and I truly appreciated their effort and commitment. ... More

I have purchased three homes from Lennar and am very happy with two of them. I was happy with the third one, too until Lennar failed repeatedly to honor their warranty. I have now had to hire legal counsel to help me with the warranty issues

The Lennar team is great! I’m a first time homeowner and everyone has made this process so smooth! Special shout out to our construction manager Jeff he’s been extremely helpful and friendly throughout the process! We see him on site every day and he’s always asking if we need anything even after our purchase. The whole team has been fantastic and has gone above and beyond answering questions I’ve had as a brand new homeowner. Could not have asked for a better experience!

Everything is fantastic, except the people from Solor They don’t return my calls or e mail ! The house is magnificent. That’s my only complaint.

My contract ultimately fell through, yet I am still receiving customer satisfaction surveys — which itself reflects how disorganized and careless this process was from start to finish. Throughout my experience with Lennar, I felt misled, dismissed, and inadequately supported. I relied on information and representations that did not materialize, resulting in a financial loss of over $40,000. This loss has significantly delayed my ability to purchase another home and has caused long-term financial and emotional distress. At no point did I feel accountability, transparency, or empathy from the company. This experience has permanently damaged my trust in Lennar. I would not recommend this builder to anyone, and I believe prospective buyers deserve to be aware of the very real financial risks involved. ... More

Everyone involved in the purchase of our new home was attentive and caring. Whenever we had a question, they would respond promptly and answered all of our questions. We love our new home, including all the amenities. It was a great experience!

You could have all these some subcontractors just leave flyers on your door handle or on the front door instead of knocking on your door and disturbing you most of the day for the first month that you’re in your new house. Thank you.

Process started with Lennar website posting of house and not honoring price posted. Thank goodness hired my own inspector. Paint in outside drains (illegal in CA), HVAC pad uneven causing vibration and noise, hump in roof and separation of tiles.

Overall, we're very happy in our new home. As with all tract homes I've ever lived in, there has been some sloppy workmanship. However, that has been offset by Lennar's excellent service representatives, who have all been great at taking care of any issues in a timely and efficient manner. We also love this location, one of the best in Valencia. 4 1/2 stars, if this would allow that overall rating.

I am pleased with our new Lennar home and the incentives we received. The sales officer, Jasmine, had a great personality with kindness and patience. The loan process took some time, but it went smoothly. The house is pretty with a nice view.

Lori our sales rep. was outstanding and a true gem for your company. The many challenges of portals and authorization codes was very challenging and I am computer savvy. What about those that are not familiar with the in and outs? The craftsmen who came to address our home issues were pleasant and knowledgeable.

I like the Lennar builder, good home quality and very reasonable price. However, I believe they need to have more check points for their staff. They do not have good communications skills and trying to doge the responsibilities to the other person. I received the pool community about three weeks after purchase. my ring door is still not operating, and nobody takes responsibilities to fix or replace it.

Over all the experience was very positive.All the people at Lennar are very respectful and pleasant and easily reached when I have a question or need. The wall paint is a low quality but everything else is nice.

We expected little problems would come up after purchasing and I can say the personnel were very good about responding to concerns. Unfortunately, the quality of the building construction is very concerning. The wall in my primary bathroom is not properly centered (a window that should be in the center is 4 inches off line).

The home itself met expectations in layout, finishes, and build quality. Lennar’s design options aligned well with our spatial planning goals, and the construction timeline was honored. On-site teams were generally responsive, and post-close warranty support has been mixed. The mortgage experience, however, was a major source of stress. The affiliated lender introduced repeated last-minute documentation requests, lacked transparency on closing timelines, and created unnecessary delays. It often felt like the process might fall apart entirely. For future buyers, I’d recommend exploring independent lending options to avoid similar friction or keep on top of the lending team. Overall, the home value is good, but the financing process detracted from what could have been a smoother experience. ... More