Lennar Reviews in Los Angeles, CA

Everything is good and I look forward to going home every night to enjoy my new home

From the start it was difficult bought a lot put our deposit down and a few weeks later we were told that we lost out lot to a cash buyer ! When we decided on another lot we had sold our house and had cash available ! The lending experience was a night mare ! We had a great realtor and helped us but it was right up to the end that they wanted several documents that had been given before ! The communication was not good and the follow up was very slow ? It was very aggravating and nerve racking the entire way !!

Since the close only one Lennar employee (Fidel) seems to genuinely care about the customer experience. I’ve had direct experience with 4 Lennar employees. As a former business executive of multi-national companies in the service delivery and customer experience business, and judging from a customer experience perspective, I would promote 1 of the 4 (Fidel), fire 1 of the 4, and put the other 2 on performance improvement plans. Which, by the way, Lennar needs as I believe the issue is systemic within the culture of Lennar. This is the 9th home I’ve purchased and the 6th new home, I would rate my overall experience with Lennar as mediocre. Not the worst, but very far from the best. If you ask me whether I’d buy another home from Lennar, my answer would be ‘no.’ ... More

Buying a house through Lennar was a good experience. The process was fast and easy. I would totally recommend this company

Buying a Lennar home was easy straightforward process. I’m so happy with my home.

For the price of this home, the attention to detail should have been greater. The amount of paint splattered and uneven texture and cracks in the caulking is sloppy. I found beer cans in my closet during one of my walk throughs. I have permanent suction cup markers on my counter tops and stains on my UPGRADED wood floors from careless installation. I love the design of my home but the crappy workmanship is very noticeable and disappointing.

I would like to express my dissatisfaction with the performance of the underwriter. I found their work to be highly disorganized, with significant delays in both requesting necessary documents and providing approval. This caused considerable confusion and frustration on my part. Due to these issues, I was seriously considering canceling my purchase. I would recommend that no further assignments be given to this underwriter, as their performance did not meet expectations. I have decided to submit feedback regarding my unsatisfactory experience with Lennar Mortgage.

The house was very poor clean, one of the bathrooms had a stain that was hard for me to remove, and the balcony and the home's outside windows were very dirty. I will need to pay somebody soon to do the cleaning.

If your planning on purchasing a home from Lennar. For the best experience and honesty please contact Patrick financial consultant and Lourdes Lennar sells person. Believe me you will be in good hands.

The experience was like I was purchasing a home using the sellers agent to represent me and the agent's primary concern was in the interest of the seller not mine.

All was fine leading up to purchase.Once purchased, your just another number. Slow response to issues. In my case, main issue was quartz counter, peaked at main joint, said it was normal. Interior paint is very cheap. One wipe and your removing paint. Sliding glass lock mechanism is too hard to even open. Hung my own window treatments, nothing is square. Cheap appliances, refrigerator has no capacity. All in all, cheaply built home.

Lennar is the 3rd builder that we had the opportunity to buy a house from. We are happy in the way Lennar communicated with us through the process. Special mention to Desiree our 1st contact person that made our purchase possible by consulting with management re: our realtor was out of the country. Jim M who showed us the house & guided us well. Jon L who is proactive in dealing with our requests after we’ve moved in.

kind, helpful, understanding, answer question in great detail

Responsive, quickly address any and all issues. A quality unit was delivered

When I reported my problem on the website, I got a quick response. The staff was serious and responsible. Very good after-sales experience！

Fast built but works are not neat. We got crooked attachment plugs, hole in front porch, no shower seal, paints that are already coming off, creaked doors. High ceiling is a plus but still hear people upstairs stomping and moving around so loudly. Thin walls, we can hear people walking upstairs next to our unit. Sales person, loan officers, and customer service are very professionals and answer to all our questions.

We love our new home. And Heros made the home buying experience a breeze.

The overall quality of home is good, the community is not, the landscaping in front of the house is lacking adequate plant material and the community slopes are a disaster. By not making your community improvements a priority (rec centers, slopes, front yard landscaping, street lights, sidewalks) you have and continue to impact your reputation and I would have to assume your sales. Also, the entrance gates do not appear to be designed to control foot traffic, Not sure if this is by design or not. I will need to review your EIR and conditions of approval.

Our move from the South Bay Area of Los Angeles County was somewhat traumatic because we were leaving a home we had lived in since mid 1977, or almost 47 years. Obviously we had accumulated and saved decades of personal belongings. That alone contributed to much of our discomfort. The Lennar team responded to our move experience and tribulations with care and understanding, but sometimes coping with requirements for passwords and access to many security-related document requirements created further complications and frustrations. We are in our mid 80’s and unaccustomed to much of the current security-related requirements that require numerous methods for identification and security. Nonetheless, Lennar leads the pack for using modern updated online documentation, These new methods and their use by the Lennar mortgage and sales teams created much friction. Now all of that is over and in the past so we can now concentrate on adjusting to our great new residence and accomplish a pleasant settlement into our new home residence in Santa Clarita, CA. ... More

Our sales person mislead us and we received no support from any Lennar leadership. Our initial loan agent seemed to have minimal understanding and provided no guidance. After moving in, our work orders have received very slow response and unprofessional communication. Poor craftsmanship has been shrugged continuously.

Honeywell thermostat & Ranni water heater are not connecting with app or button devices, I was told that Lennar stop providing the devices to make such connections.

Lennar is one of the largest homebuilders. I expected so much more from Lennar and our new home. Lennar tried to use the bully/gorilla approach to get us to sign paperwork (even inaccurate contract paperwork), and use all their services (Lennar Title, Lennar Escrow, Lennar Insurance, Lennar Design Center, Lennar Mortgage, etc.). For example, if you don't use both Lennar Escrow and Title, they jack up the price on Escrow fees to make it financially difficult not to use them. They offer incentives when you buy ($20K toward improvements) but then when you go to the design center to choose flooring, for example, the flooring is so outrageously expensive it consumes all the incentives (flooring thru their Design Center was quoted at $34K for approx 2100 sq ft of luxury vinyl plank. Better quality flooring from a commercial vendor was $15K. So the Lennar game is simple (if we give you $20K in incentives, then you end up paying $15K out of pocket anyway. But, then we would have used up our incentive money and still paid $15K). We went with a commercial flooring company, got significantly better flooring than what Lennar offered, paid $15K, and used the $20K incentive money to pay most of the cost for the solar system that we had to either purchase or lease (we live in CA and new homes must have solar). And speaking of solar, since we must have solar, Lennar does not allow you to choose your solar company. We had to use their contractor (which I believe Lennar is affiliated with or even owns a portion of Sunnova) and we had to pay $28K for a 4KW system. We just installed a very similar system on my daughter's house and we only paid $23K for that system. As a captive audience, I believe Lennar takes advantage of the customer. A specific example of bullying: Lennar could not complete construction and meet the original closing date of March 14, 2024. They pushed that out until April 24, 2024. However, they tried to get us to sign paperwork (and this went on for weeks as I kept pushing back) that stated the Buyer has requested a change in escrow closing date. I told them we did not request a change in escrow closing date, we will not sign. They insisted it wasn't a big deal, just a letter that needed signing. I asked why they were requesting we sign a document we both know is false. And we were repeatedly told not to worry, it was just a simple letter. After weeks of pushing back, we were finally told we didn't have to sign it since we had already moved in and we had paid cash!? If we didn't push back, Lennar would have had us sign a knowingly false document. We don't know why they were so adamant we sign but assume there must be a metric about how many homes close on time and they wanted it to appear they closed on time, but that we requested the delay. So careful with all legal documents and read them all and understand them. Looking at Customer Care and Customer Service, the quality of the homes Lennar builds could be questioned. We understand a home has a lot of materials and parts, and requires a lot of labor; however, that doesn't mean the house should not be in tip top shape when we are to move in. You wouldn't drive a car off a lot if the paint was uneven, the doors didn't close fully and latch, the interior had scratches, and/or if the car was really dirty. Lennar did not do a good job of cleaning our home prior to them "forcing" us to close escrow. Carpeting had stains (grease and what appeared to some blood), cabinets had scuffs, countertops had scuffs, fiberglass tub had nicks and scratches, walls were painted unevenly due to some areas not even having 1 full coat covering texture, shower tile floor had been walked on with dirty boots and grout not protected so it was very dirty, exterior paint was not applied well and in many areas bare wood was still visible, not all cabinetry was squared up and the dishwasher nook was too small for the dishwasher door to open properly, and there are many more issues on our list. Perhaps the worst part about this is now that we are moved in and have no leverage like we did before closing, repairs are hard to get done, we must be home for 4-hour windows of time (that is what Lennar contractors give you), and now in many cases, they come out do work, mess other stuff up, and then must come back. They are not all careful when working in your new home. Hooking up our ice cube maker line (because the installer forget to do that) resulted in the refrigerator having to be pulled out. While pulling out by manhandling, our new cabinets were chipped and the wood cabinet trim was forced out of alignment. When flushed, our toilet water line made a banging noise. To remedy that, an anti-hammer device was installed on the toilet tank line where the line comes out of the wall. Now we have this unsightly device in our bathroom (if the lines in the wall were strapped or secured properly, this would not have been an issue). There are many more issues being worked on. It would be better quality to just do it right the first time (and not cut corners hoping the buyer will not notice, or won't care, or will just get beaten down with all the time wasted waiting around for repair people to show up). Put plastic protection on fiberglass tubs, cover the countertops with rosin paper or plastic, cover floor grout with paper, apply 2 solid coats of paint, don't shove a dishwasher in a cabinet slightly too small to fit the dishwasher, do a thorough house cleaning before closing, and don't make your customers have to pay for an inspector or do their own exhaustive inspection for something that is your responsibility. As a Lennar employee, think about the car analogy and if you would be happy seeing that new car with cosmetic and functional shortcomings? So don't treat us that way. And respect our time as if it were as valuable as yours. By not having the house 100% ready for move in, that forces us as your customers to have to dedicate hours and hours of our time waiting!! ... More

When we were touring the homes, it was fine. But once we actually decided to pull the trigger, the experience was downhill from there. Typos in contracts, long wait times for a response to our questions, no response at all from Lennar mortgage loan officer (they tried to bait and switch us but luckily we had an outside lender lined up just in case this happened), and then the home wasn’t even completed by our walkthrough date. And this is just for starters. After closing, we’ve had a roof leak, broken refrigerator, and have noticed shoddy workmanship throughout the home. Definitely not worth the $1.5M we spent. One word if you’re considering Lennar: RUN!!!! ... More

Very dependable and good value. Attention to details was very good except a few minor things, e.g., single zone thermo and no WiFi controlled garage door. We appreciated the trusting experience wanting us more of Lennar. Too bad, there isn't any where we are interested but who knows?

Our journey with the Lennar Team throughout the purchasing process was truly exceptional. We want to extend special appreciation to Dion and Tony for their unwavering patience and invaluable assistance. Their dedication exemplifies the company's commitment to excellence, making us confident that Lennar stands apart from other homebuilders.