Lennar Reviews in Los Angeles, CA
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What Los Angeles Homeowners Have to Say About Lennar.
Read all 105 verified reviews from homeowners that built a new home with Lennar in the Los Angeles area. Los Angeles homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Los Angeles Area
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Customer Reviews
To be honest the favorable and otherwise experience was at best satisfactory.
- Frank Charles Derratt, as Trustee of the F.
- Verified HomeBuyer
- October 19, 2024
- Santa Clarita, CA
The experience was like I was purchasing a home using the sellers agent to represent me and the agent's primary concern was in the interest of the seller not mine.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Daniel
- Daniel W.
- Verified HomeBuyer
- November 29, 2022
- Valencia, CA
Overall I’m happy with my decision to buy here. The construction manager is AMAZING!! Nick! I mean, I cannot say enough great things about him and his overall support. My experience was however tainted by Christine the sales person. She was rude, distasteful in the way she spoke to me and my realtor.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Over all, just ok.
- Dennis E.
- Verified HomeBuyer
- October 16, 2024
- Santa Clarita, CA
All was fine leading up to purchase.Once purchased, your just another number. Slow response to issues. In my case, main issue was quartz counter, peaked at main joint, said it was normal. Interior paint is very cheap. One wipe and your removing paint. Sliding glass lock mechanism is too hard to even open. Hung my own window treatments, nothing is square. Cheap appliances, refrigerator has no capacity. All in all, cheaply built home.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
See my comments in the Review section.
- Ross J. Pistone, Co-Trustees of the P.
- Verified HomeBuyer
- July 23, 2024
- Santa Clarita, CA
The overall quality of home is good, the community is not, the landscaping in front of the house is lacking adequate plant material and the community slopes are a disaster. By not making your community improvements a priority (rec centers, slopes, front yard landscaping, street lights, sidewalks) you have and continue to impact your reputation and I would have to assume your sales. Also, the entrance gates do not appear to be designed to control foot traffic, Not sure if this is by design or not. I will need to review your EIR and conditions of approval.
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 2
After only two months of occupying my condo
- Rosemary O.
- Verified HomeBuyer
- January 17, 2023
- Valencia, CA
At first I was impressed with the spaciousness of my condo. I was please with the value for the money spent. Now as things go wrong and I'm notice and report to Lennar for repairs, I feel that the quality of construction is superb but the quality of the subcontractors leaves much to be desired.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Decent Value for condo style home
- Anonymous
- Verified HomeBuyer
- October 23, 2022
- Valencia, CA
The value of the home is decent for CA. The walls are super thin. I was told I wouldn't hear neighbors as that was my concern with a condo style home. I hear every sound including garages and the closing of doors. I am happy with my home, but wish I'd known what to be prepared for.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Lennar - My experience buying my new and first home was a little more
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Valencia, CA
My experience buying my new and first home was a little more stressful than I expected. I was pressured to move in before everything in my house was completely ready and fixed. Now I am still working on getting everything fixed 2 months later and still have to take time out of my schedule to be around for painters, repair people, drywallers, etc. when this should have all been taken care of before I even got my keys and moved in. Also every time I put a request in for a repair they make me schedule a virtual visit where I show the issue and then they let me schedule someone to come out. I ...
Total Score 3
Quality 1
Trustworthiness 5
Value 4
Responsiveness 2
Far from being perfect
- Anonymous
- Verified HomeBuyer
- December 14, 2021
- Whittier, CA
Don't expect to walk into a perfect home. The builders needed to pay closer attention to the details. I've had a lot of issues. Wrong door handles, non working garage lights, leak in the pipe, uninstalled hoses and unleveled doors. It's frustrating to address all of these issues with different departments.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
When issues arise takes forever to resolve the issues
- Vardouhi C.
- Verified HomeBuyer
- September 30, 2019
- Santa Clarita, CA
The house looked perfect from inside out but when we started living we found so many issues from day one. All three bathroom toilets had cracks on different areas and took almost 2 months to replace all three of them. Master bath tub faucet was dripping for a month even though they tried to fix it couple of times. Finally they figured out that it was installed wrong way and came up with a decision to cut the tub and fix it. We have another big issue with ants, it seems the house is built on top of ant hill. For the past 4 months we are struggling with army of ants that come out in the kitchen ...
Lennar responded:
Hi Vardouhi, thank you for sharing your comments about having items addressed. We are sorry to hear about this difficulty. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Iva Frances
- Iva B.
- Verified HomeBuyer
- January 04, 2023
- Valencia, CA
Ask about parking - rules and regulations Make sure you get HOA rules s d regulations
Total Score 3
Quality 4
Trustworthiness 2
Value 2
Responsiveness 3
Honeywell thermostat & Ranni water heater are not connecting with app or button devices
- Amir Y.
- Verified HomeBuyer
- July 05, 2024
- Valencia, CA
Honeywell thermostat & Ranni water heater are not connecting with app or button devices, I was told that Lennar stop providing the devices to make such connections.
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 3
Title company and customer care
- Anonymous
- Verified HomeBuyer
- October 18, 2023
- Montebello, CA
I was a cash buyer. I wasn't happy with working with Title company. Customer care after purchase was very disappointed. There was fuse breaker issue with Refrigerator. I requested 5 times and ask sales rep then they finally contact me to fix it. My wooden floor got water damage due to late fix. Water filter in refrigerator leaked due to fuse keeps pop out and ice maker turned off and leak waters on the floor. I have been purchased new home more than 5 times, Lennar was very unprofessional.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Lennar - quality control is poor.
- Xiaoyu C.
- Verified HomeBuyer
- April 28, 2020
- Pomona, CA
quality control is poor. too many things need to be fixed after moved in. It’s very time consuming.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Leak
- Jocelyn L.
- Verified HomeBuyer
- April 11, 2021
- Whittier, CA
We love Lennar’s everything’s included with nicer appliances, countertops, cabinets, whole house fan, ring doorbell, smart lock, garage door, thermostat, etc. However, we discovered a leak in our kitchen island a month after moving in caused by the builder’s carelessness which has caused major inconveniences for us and has taken over a month to fully repair the damage.
Total Score 3
Quality 0
Trustworthiness 0
Value 0
Responsiveness 0
Appliances were included
- Rholly R.
- Verified HomeBuyer
- February 20, 2022
- Whittier, CA
The builder included the appliances and it is a smart home!
Lennar responded:
Hi Rholly, thank you for this review, we appreciate the feedback. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Not attention to work details
- Tina S.
- Verified HomeBuyer
- August 15, 2024
- Valencia, CA
Fast built but works are not neat. We got crooked attachment plugs, hole in front porch, no shower seal, paints that are already coming off, creaked doors. High ceiling is a plus but still hear people upstairs stomping and moving around so loudly. Thin walls, we can hear people walking upstairs next to our unit. Sales person, loan officers, and customer service are very professionals and answer to all our questions.
Lennar responded:
Thank you Tina for taking the time to share your feedback. We are sorry to hear about the issues you have encountered. We understand how disappointing it must be to face these problems in your new ...
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
The after closing service has been appalling
- Meera D.
- Verified HomeBuyer
- August 30, 2022
- Valencia, CA
We were very happy with Lennar when we bought the home and especially our sales agent , Hyatt, but post closing the customer service has been slow, unresponsive and low quality. A number of major issues were incomplete on close and to date have not been resolved. We are frustrated!
Lennar responded:
Hello Meera, and thank you for your comments. We are sorry to hear about your poor customer care experience. If there are any issues we can help address, please send a message with your name and address to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
poor workmenship on drywalls, tile work, bathroom fixtures .
- Diego B.
- Verified HomeBuyer
- January 06, 2022
- Whittier, CA
At closing make sure you look at ever detail when doing walk through. Test everything to make sure its working.
Lennar responded:
Hi Diego, thank you for this review. We are very sorry to hear about the issues you have faced with your new home and overall workmanship. Please do not hesitate to reach out to us in the future, if there is anything requiring additional attention. Our team can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
the quality of house is far lower than the model house.
- Seok Whan M.
- Verified HomeBuyer
- October 25, 2023
- Montebello, CA
Have difficulties with the salesman.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Very poor attention to detail finishes.
- Anonymous
- Verified HomeBuyer
- May 17, 2022
- Valencia, CA
Too many issues for a new build. Rushed through to close homes without paying much attention to delivering a quality product for the homeowners.
Lennar responded:
Hi, thank you for the review. We are sorry to hear about the issues you have faced with your new home. We appreciate your feedback and if there are ever any items you would like our team to follow up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Expected Much More from Lennar
- Glenn Robert Jaffe, T.
- Verified HomeBuyer
- June 16, 2024
- Santa Clarita, CA
Lennar is one of the largest homebuilders. I expected so much more from Lennar and our new home. Lennar tried to use the bully/gorilla approach to get us to sign paperwork (even inaccurate contract paperwork), and use all their services (Lennar Title, Lennar Escrow, Lennar Insurance, Lennar Design Center, Lennar Mortgage, etc.). For example, if you don't use both Lennar Escrow and Title, they jack up the price on Escrow fees to make it financially difficult not to use them. They offer incentives when you buy ($20K toward improvements) but then when you go to the design center to choose ...
Lennar responded:
Thank you Glenn for taking the time to share the details of your experience. We apologize that we did not meet your expectations.
I have shared your feedback with upper management in your division for their careful review. We always appreciate hearing from our homeowners who can help us find areas of improvement to offer a better customer experience.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Needs Improvement - Quality & Responsiveness
- Anonymous
- Verified HomeBuyer
- October 25, 2022
- Valencia, CA
Overall sales process was a chaotic experience including the walk thru process. Then after move-in, we uncovered many defects/poor quality workmanship. Management should help address reported issues in a timely manner. Lack of responsiveness from warranty/maintenance team.
Lennar responded:
Hello, thank you for your feedback. We are sorry to hear you felt your experience was a chaotic one. Please reach out to us at corporatecustomercare@lennar.com so we can assist you following up on any outstanding issues. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
First Time Home Buyer Nightmare
- Brianna B.
- Verified HomeBuyer
- October 18, 2022
- Valencia, CA
I went into buying my first home with such excitement. After signing my papers and doing my first walk through of the home, i realized there were many repairs that needed to be done. Even then, i was still excited because i thought everything would be taken care of. As time went on and walk through after walk through, my excitement became less. The fixes were barely being done and i was being given the run around. After i received my keys, i kept submitting work orders. Shower drains were clogged by cement, bath tubs were cracked when installed, cabinets were installed and wood broke, ...
Lennar responded:
Hi Brianna, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership.We would like to help by following up with any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com with details of your concerns.- Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar is simply not the same builder. Quality and customer service is gone.
- Mark A.
- Verified HomeBuyer
- January 12, 2022
- Valencia, CA
What happened to America’s best builder. We own 3 Lennar Homes and in 6 years they have fallen to a terrible level. We will not buy a Lennar hone in the future.
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - The quality of the work and materials are subpar at best.
- Matt S.
- Verified HomeBuyer
- September 30, 2021
- Santa Clarita, CA
The quality of the work and materials are subpar at best. The walls aren't flat making it difficult to hang pictures and some areas have large visible bulges most noticeable where there is plumbing. HVAC system was installed as if someone fired it out of a cannon, particularly where the glue was used to seal around insulation and duct work. Baseboard is wavy and concaves over large areas. Nothing gets resolved in a timely manner or at a time that's convenient in terms of warranty work. Overall very disappointing.
Lennar responded:
Hi Matt, thank you for this review. We are disappointed to hear about the numerous frustrations you have faced with the quality of work and finishing of your new home. If there are any items you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
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