Lennar Reviews in Los Angeles, CA

Since the close only one Lennar employee (Fidel) seems to genuinely care about the customer experience. I’ve had direct experience with 4 Lennar employees. As a former business executive of multi-national companies in the service delivery and customer experience business, and judging from a customer experience perspective, I would promote 1 of the 4 (Fidel), fire 1 of the 4, and put the other 2 on performance improvement plans. Which, by the way, Lennar needs as I believe the issue is systemic within the culture of Lennar. This is the 9th home I’ve purchased and the 6th new home, I would rate my overall experience with Lennar as mediocre. Not the worst, but very far from the best. If you ask me whether I’d buy another home from Lennar, my answer would be ‘no.’ ... More

Honeywell thermostat & Ranni water heater are not connecting with app or button devices, I was told that Lennar stop providing the devices to make such connections.

I was a cash buyer. I wasn't happy with working with Title company. Customer care after purchase was very disappointed. There was fuse breaker issue with Refrigerator. I requested 5 times and ask sales rep then they finally contact me to fix it. My wooden floor got water damage due to late fix. Water filter in refrigerator leaked due to fuse keeps pop out and ice maker turned off and leak waters on the floor. I have been purchased new home more than 5 times, Lennar was very unprofessional.

quality control is poor. too many things need to be fixed after moved in. It’s very time consuming.

We love Lennar’s everything’s included with nicer appliances, countertops, cabinets, whole house fan, ring doorbell, smart lock, garage door, thermostat, etc. However, we discovered a leak in our kitchen island a month after moving in caused by the builder’s carelessness which has caused major inconveniences for us and has taken over a month to fully repair the damage.

The builder included the appliances and it is a smart home!

Fast built but works are not neat. We got crooked attachment plugs, hole in front porch, no shower seal, paints that are already coming off, creaked doors. High ceiling is a plus but still hear people upstairs stomping and moving around so loudly. Thin walls, we can hear people walking upstairs next to our unit. Sales person, loan officers, and customer service are very professionals and answer to all our questions.

We received a lot of misinformation. About items that were included but really not included. We didn’t realize the home didn’t include this items until walk through, days before closing.

We were very happy with Lennar when we bought the home and especially our sales agent , Hyatt, but post closing the customer service has been slow, unresponsive and low quality. A number of major issues were incomplete on close and to date have not been resolved. We are frustrated!

At closing make sure you look at ever detail when doing walk through. Test everything to make sure its working.

Have difficulties with the salesman.

I would like to express my dissatisfaction with the performance of the underwriter. I found their work to be highly disorganized, with significant delays in both requesting necessary documents and providing approval. This caused considerable confusion and frustration on my part. Due to these issues, I was seriously considering canceling my purchase. I would recommend that no further assignments be given to this underwriter, as their performance did not meet expectations. I have decided to submit feedback regarding my unsatisfactory experience with Lennar Mortgage.

Too many issues for a new build. Rushed through to close homes without paying much attention to delivering a quality product for the homeowners.

Lennar is one of the largest homebuilders. I expected so much more from Lennar and our new home. Lennar tried to use the bully/gorilla approach to get us to sign paperwork (even inaccurate contract paperwork), and use all their services (Lennar Title, Lennar Escrow, Lennar Insurance, Lennar Design Center, Lennar Mortgage, etc.). For example, if you don't use both Lennar Escrow and Title, they jack up the price on Escrow fees to make it financially difficult not to use them. They offer incentives when you buy ($20K toward improvements) but then when you go to the design center to choose flooring, for example, the flooring is so outrageously expensive it consumes all the incentives (flooring thru their Design Center was quoted at $34K for approx 2100 sq ft of luxury vinyl plank. Better quality flooring from a commercial vendor was $15K. So the Lennar game is simple (if we give you $20K in incentives, then you end up paying $15K out of pocket anyway. But, then we would have used up our incentive money and still paid $15K). We went with a commercial flooring company, got significantly better flooring than what Lennar offered, paid $15K, and used the $20K incentive money to pay most of the cost for the solar system that we had to either purchase or lease (we live in CA and new homes must have solar). And speaking of solar, since we must have solar, Lennar does not allow you to choose your solar company. We had to use their contractor (which I believe Lennar is affiliated with or even owns a portion of Sunnova) and we had to pay $28K for a 4KW system. We just installed a very similar system on my daughter's house and we only paid $23K for that system. As a captive audience, I believe Lennar takes advantage of the customer. A specific example of bullying: Lennar could not complete construction and meet the original closing date of March 14, 2024. They pushed that out until April 24, 2024. However, they tried to get us to sign paperwork (and this went on for weeks as I kept pushing back) that stated the Buyer has requested a change in escrow closing date. I told them we did not request a change in escrow closing date, we will not sign. They insisted it wasn't a big deal, just a letter that needed signing. I asked why they were requesting we sign a document we both know is false. And we were repeatedly told not to worry, it was just a simple letter. After weeks of pushing back, we were finally told we didn't have to sign it since we had already moved in and we had paid cash!? If we didn't push back, Lennar would have had us sign a knowingly false document. We don't know why they were so adamant we sign but assume there must be a metric about how many homes close on time and they wanted it to appear they closed on time, but that we requested the delay. So careful with all legal documents and read them all and understand them. Looking at Customer Care and Customer Service, the quality of the homes Lennar builds could be questioned. We understand a home has a lot of materials and parts, and requires a lot of labor; however, that doesn't mean the house should not be in tip top shape when we are to move in. You wouldn't drive a car off a lot if the paint was uneven, the doors didn't close fully and latch, the interior had scratches, and/or if the car was really dirty. Lennar did not do a good job of cleaning our home prior to them "forcing" us to close escrow. Carpeting had stains (grease and what appeared to some blood), cabinets had scuffs, countertops had scuffs, fiberglass tub had nicks and scratches, walls were painted unevenly due to some areas not even having 1 full coat covering texture, shower tile floor had been walked on with dirty boots and grout not protected so it was very dirty, exterior paint was not applied well and in many areas bare wood was still visible, not all cabinetry was squared up and the dishwasher nook was too small for the dishwasher door to open properly, and there are many more issues on our list. Perhaps the worst part about this is now that we are moved in and have no leverage like we did before closing, repairs are hard to get done, we must be home for 4-hour windows of time (that is what Lennar contractors give you), and now in many cases, they come out do work, mess other stuff up, and then must come back. They are not all careful when working in your new home. Hooking up our ice cube maker line (because the installer forget to do that) resulted in the refrigerator having to be pulled out. While pulling out by manhandling, our new cabinets were chipped and the wood cabinet trim was forced out of alignment. When flushed, our toilet water line made a banging noise. To remedy that, an anti-hammer device was installed on the toilet tank line where the line comes out of the wall. Now we have this unsightly device in our bathroom (if the lines in the wall were strapped or secured properly, this would not have been an issue). There are many more issues being worked on. It would be better quality to just do it right the first time (and not cut corners hoping the buyer will not notice, or won't care, or will just get beaten down with all the time wasted waiting around for repair people to show up). Put plastic protection on fiberglass tubs, cover the countertops with rosin paper or plastic, cover floor grout with paper, apply 2 solid coats of paint, don't shove a dishwasher in a cabinet slightly too small to fit the dishwasher, do a thorough house cleaning before closing, and don't make your customers have to pay for an inspector or do their own exhaustive inspection for something that is your responsibility. As a Lennar employee, think about the car analogy and if you would be happy seeing that new car with cosmetic and functional shortcomings? So don't treat us that way. And respect our time as if it were as valuable as yours. By not having the house 100% ready for move in, that forces us as your customers to have to dedicate hours and hours of our time waiting!! ... More

Overall sales process was a chaotic experience including the walk thru process. Then after move-in, we uncovered many defects/poor quality workmanship. Management should help address reported issues in a timely manner. Lack of responsiveness from warranty/maintenance team.

I went into buying my first home with such excitement. After signing my papers and doing my first walk through of the home, i realized there were many repairs that needed to be done. Even then, i was still excited because i thought everything would be taken care of. As time went on and walk through after walk through, my excitement became less. The fixes were barely being done and i was being given the run around. After i received my keys, i kept submitting work orders. Shower drains were clogged by cement, bath tubs were cracked when installed, cabinets were installed and wood broke, backsplash was installed as if a kindergarten student installed them. It has been two months and i have barely had anything addressed. As a first time home buyer, this has severely disappointed me. I have since had people i know ask me about my experience because they were interested in buying a unit but i have told them to not buy with Lennar. It has only been a headache and a run around. ... More

What happened to America’s best builder. We own 3 Lennar Homes and in 6 years they have fallen to a terrible level. We will not buy a Lennar hone in the future.

The quality of the work and materials are subpar at best. The walls aren't flat making it difficult to hang pictures and some areas have large visible bulges most noticeable where there is plumbing. HVAC system was installed as if someone fired it out of a cannon, particularly where the glue was used to seal around insulation and duct work. Baseboard is wavy and concaves over large areas. Nothing gets resolved in a timely manner or at a time that's convenient in terms of warranty work. Overall very disappointing.

When we were touring the homes, it was fine. But once we actually decided to pull the trigger, the experience was downhill from there. Typos in contracts, long wait times for a response to our questions, no response at all from Lennar mortgage loan officer (they tried to bait and switch us but luckily we had an outside lender lined up just in case this happened), and then the home wasn’t even completed by our walkthrough date. And this is just for starters. After closing, we’ve had a roof leak, broken refrigerator, and have noticed shoddy workmanship throughout the home. Definitely not worth the $1.5M we spent. One word if you’re considering Lennar: RUN!!!! ... More

Our sales person mislead us and we received no support from any Lennar leadership. Our initial loan agent seemed to have minimal understanding and provided no guidance. After moving in, our work orders have received very slow response and unprofessional communication. Poor craftsmanship has been shrugged continuously.

Lennar does not seem to stand behind their product, and has substandard work, that is only made worse by the lack of customer service to address issues with their new home construction.

From start to finish, nothing was done right. It’s over a month since my family moved in the house, Still can’t get anyone to finish installing and repair things that wasn’t installed correctly.

I've bought a lot of new tract homes and this has been the worst experience.

From the top down they were terrible. Every level of the homebuying process with them is a nightmare from start to finish…