Lennar Reviews in Los Angeles, CA

The experience was like I was purchasing a home using the sellers agent to represent me and the agent's primary concern was in the interest of the seller not mine.

Overall I’m happy with my decision to buy here. The construction manager is AMAZING!! Nick! I mean, I cannot say enough great things about him and his overall support. My experience was however tainted by Christine the sales person. She was rude, distasteful in the way she spoke to me and my realtor.

All was fine leading up to purchase.Once purchased, your just another number. Slow response to issues. In my case, main issue was quartz counter, peaked at main joint, said it was normal. Interior paint is very cheap. One wipe and your removing paint. Sliding glass lock mechanism is too hard to even open. Hung my own window treatments, nothing is square. Cheap appliances, refrigerator has no capacity. All in all, cheaply built home.

The overall quality of home is good, the community is not, the landscaping in front of the house is lacking adequate plant material and the community slopes are a disaster. By not making your community improvements a priority (rec centers, slopes, front yard landscaping, street lights, sidewalks) you have and continue to impact your reputation and I would have to assume your sales. Also, the entrance gates do not appear to be designed to control foot traffic, Not sure if this is by design or not. I will need to review your EIR and conditions of approval.

At first I was impressed with the spaciousness of my condo. I was please with the value for the money spent. Now as things go wrong and I'm notice and report to Lennar for repairs, I feel that the quality of construction is superb but the quality of the subcontractors leaves much to be desired.

The value of the home is decent for CA. The walls are super thin. I was told I wouldn't hear neighbors as that was my concern with a condo style home. I hear every sound including garages and the closing of doors. I am happy with my home, but wish I'd known what to be prepared for.

My experience buying my new and first home was a little more stressful than I expected. I was pressured to move in before everything in my house was completely ready and fixed. Now I am still working on getting everything fixed 2 months later and still have to take time out of my schedule to be around for painters, repair people, drywallers, etc. when this should have all been taken care of before I even got my keys and moved in. Also every time I put a request in for a repair they make me schedule a virtual visit where I show the issue and then they let me schedule someone to come out. I think that is fine for certain problems; however, for more simple or straightforward issues I think that is honestly a waste of time considering I am a single homeowner and have a full time job. ... More

Don't expect to walk into a perfect home. The builders needed to pay closer attention to the details. I've had a lot of issues. Wrong door handles, non working garage lights, leak in the pipe, uninstalled hoses and unleveled doors. It's frustrating to address all of these issues with different departments.

The house looked perfect from inside out but when we started living we found so many issues from day one. All three bathroom toilets had cracks on different areas and took almost 2 months to replace all three of them. Master bath tub faucet was dripping for a month even though they tried to fix it couple of times. Finally they figured out that it was installed wrong way and came up with a decision to cut the tub and fix it. We have another big issue with ants, it seems the house is built on top of ant hill. For the past 4 months we are struggling with army of ants that come out in the kitchen from behind cabinets and power sockets, in the bathroom from behind mirrors, and power sockets. We finished 2 one gallon ant killer and bought another gallon yesterday. Coyotes and crows are another issue. Starting 1-2 am coyotes start making noises and disturbing our sleep, starting 5:00-5:30 am crows start their noises. This is really annoying and frustrating, we never expected this much frustration. The city needs to do something about coyotes at least. For future building new houses my recommendation would be to put a door in master bathroom. We have to lock the master bedroom door in order to take a shower because the builder or designer decided that there’s no need to put a door in the master bedroom leading to bathroom. If I need to get something from master bedroom I have to wait till my husband finishes his shower. Hope all these issues are taken into consideration for future houses. ... More

Ask about parking - rules and regulations Make sure you get HOA rules s d regulations

The home itself met expectations in layout, finishes, and build quality. Lennar’s design options aligned well with our spatial planning goals, and the construction timeline was honored. On-site teams were generally responsive, and post-close warranty support has been mixed. The mortgage experience, however, was a major source of stress. The affiliated lender introduced repeated last-minute documentation requests, lacked transparency on closing timelines, and created unnecessary delays. It often felt like the process might fall apart entirely. For future buyers, I’d recommend exploring independent lending options to avoid similar friction or keep on top of the lending team. Overall, the home value is good, but the financing process detracted from what could have been a smoother experience. ... More

Since the close only one Lennar employee (Fidel) seems to genuinely care about the customer experience. I’ve had direct experience with 4 Lennar employees. As a former business executive of multi-national companies in the service delivery and customer experience business, and judging from a customer experience perspective, I would promote 1 of the 4 (Fidel), fire 1 of the 4, and put the other 2 on performance improvement plans. Which, by the way, Lennar needs as I believe the issue is systemic within the culture of Lennar. This is the 9th home I’ve purchased and the 6th new home, I would rate my overall experience with Lennar as mediocre. Not the worst, but very far from the best. If you ask me whether I’d buy another home from Lennar, my answer would be ‘no.’ ... More

Honeywell thermostat & Ranni water heater are not connecting with app or button devices, I was told that Lennar stop providing the devices to make such connections.

Some employees are more patient than others. Being senior, not all adept with on-line experience(s). Some seniors may require more help with computers than others

I was a cash buyer. I wasn't happy with working with Title company. Customer care after purchase was very disappointed. There was fuse breaker issue with Refrigerator. I requested 5 times and ask sales rep then they finally contact me to fix it. My wooden floor got water damage due to late fix. Water filter in refrigerator leaked due to fuse keeps pop out and ice maker turned off and leak waters on the floor. I have been purchased new home more than 5 times, Lennar was very unprofessional.

quality control is poor. too many things need to be fixed after moved in. It’s very time consuming.

We love Lennar’s everything’s included with nicer appliances, countertops, cabinets, whole house fan, ring doorbell, smart lock, garage door, thermostat, etc. However, we discovered a leak in our kitchen island a month after moving in caused by the builder’s carelessness which has caused major inconveniences for us and has taken over a month to fully repair the damage.

The builder included the appliances and it is a smart home!

Fast built but works are not neat. We got crooked attachment plugs, hole in front porch, no shower seal, paints that are already coming off, creaked doors. High ceiling is a plus but still hear people upstairs stomping and moving around so loudly. Thin walls, we can hear people walking upstairs next to our unit. Sales person, loan officers, and customer service are very professionals and answer to all our questions.

We received a lot of misinformation. About items that were included but really not included. We didn’t realize the home didn’t include this items until walk through, days before closing.

We expected little problems would come up after purchasing and I can say the personnel were very good about responding to concerns. Unfortunately, the quality of the building construction is very concerning. The wall in my primary bathroom is not properly centered (a window that should be in the center is 4 inches off line).

We were very happy with Lennar when we bought the home and especially our sales agent , Hyatt, but post closing the customer service has been slow, unresponsive and low quality. A number of major issues were incomplete on close and to date have not been resolved. We are frustrated!

At closing make sure you look at ever detail when doing walk through. Test everything to make sure its working.

I have been trying to get two issues resolved, and your people have been totally unresponsive. Additionally, I was supposed to have a 45 day touchup, and nobody has contacted me even though I have reached out. The homebound experience was awful as well as it was delayed months until I actually reached out to the department of real estate. Lennar has been a total letdown.

Have difficulties with the salesman.