The quality of the work and materials are subpar at best. The walls aren't flat making it difficult to hang pictures and some areas have large visible bulges most noticeable where there is plumbing. HVAC system was installed as if someone fired it out of a cannon, particularly where the glue was used to seal around insulation and duct work. Baseboard is wavy and concaves over large areas. Nothing gets resolved in a timely manner or at a time that's convenient in terms of warranty work. Overall very disappointing.

Lennar responded:
Hi Matt, thank you for this review. We are disappointed to hear about the numerous frustrations you have faced with the quality of work and finishing of your new home. If there are any items you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Would never buy a home from Lennar again

Anonymous
Verified HomeBuyer
April 19, 2024
Montebello, CA

When we were touring the homes, it was fine. But once we actually decided to pull the trigger, the experience was downhill from there. Typos in contracts, long wait times for a response to our questions, no response at all from Lennar mortgage loan officer (they tried to bait and switch us but luckily we had an outside lender lined up just in case this happened), and then the home wasn’t even completed by our walkthrough date. And this is just for starters. After closing, we’ve had a roof leak, broken refrigerator, and have noticed shoddy workmanship throughout the home. Definitely not ...

Lennar responded:
We are deeply sorry to hear about your negative experience throughout the buying process and after closing on your new home. If you have any outstanding issues or items to be resolved, we're here to help. Please submit your warranty or service requests through your Lennar account for the quickest resolution.

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not a huge fan of Lennar. I love having a new build, but I will choose a different one in the future.

Jayce U. T.
Verified HomeBuyer
July 12, 2024
Montebello, CA

Our sales person mislead us and we received no support from any Lennar leadership. Our initial loan agent seemed to have minimal understanding and provided no guidance. After moving in, our work orders have received very slow response and unprofessional communication. Poor craftsmanship has been shrugged continuously.

Lennar responded:
Thank you, Jayce, for taking the time to share your feedback. We are sorry to hear about your experience. I have shared your feedback with upper management for their review.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Poor build quality and even worse customer service to address defects

William L.
Verified HomeBuyer
August 23, 2022
Valencia, CA

Lennar does not seem to stand behind their product, and has substandard work, that is only made worse by the lack of customer service to address issues with their new home construction.

Lennar responded:
Hi William, thank you for sharing your review. We are sorry for any issues you have experienced with the quality of your new home. Please do not hesitate to contact us may there be any items you would like us to follow up on with the local team, send us a message with your name and address to corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - From start to finish, nothing was done right.

Victor L.
Verified HomeBuyer
March 29, 2022
Valencia, CA

From start to finish, nothing was done right. It’s over a month since my family moved in the house, Still can’t get anyone to finish installing and repair things that wasn’t installed correctly.

Lennar responded:
Hi Victor, thank you for sharing a review. We would like to apologize for the delays you have experienced with getting items corrected in your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

The worst experience.

Ricardo G.
Verified HomeBuyer
March 18, 2025
Santa Clarita, CA

I've bought a lot of new tract homes and this has been the worst experience.

Lennar responded:
Good afternoon Ricardo, thank you for sharing your feedback with us. We are sorry to hear that this has been a bad experience for you. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Customer service was beyond awful. It was painful at times. The worst experience I’ve had in my life.

Joshua L.
Verified HomeBuyer
April 26, 2022
Valencia, CA

From the top down they were terrible. Every level of the homebuying process with them is a nightmare from start to finish…

Lennar responded:
Hi Joshua, thank you for sharing a review. We want to apologize for the poor experience you have dealt with throughout the process of purchasing your new home. If there are any issues that require additional attention, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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Lennar Reviews in Los Angeles, CA

What Los Angeles Homeowners Have to Say About Lennar.

Lennar

Customer Reviews

Lennar - The quality of the work and materials are subpar at best.

Would never buy a home from Lennar again

Not a huge fan of Lennar. I love having a new build, but I will choose a different one in the future.

Poor build quality and even worse customer service to address defects

Lennar - From start to finish, nothing was done right.

The worst experience.

Customer service was beyond awful. It was painful at times. The worst experience I’ve had in my life.