My contract ultimately fell through, yet I am still receiving customer satisfaction surveys — which itself reflects how disorganized and careless this process was from start to finish. Throughout my experience with Lennar, I felt misled, dismissed, and inadequately supported. I relied on information and representations that did not materialize, resulting in a financial loss of over $40,000. This loss has significantly delayed my ability to purchase another home and has caused long-term financial and emotional distress. At no point did I feel accountability, transparency, or empathy from ...

Lennar responded:
Thank you for sharing your experience. We’re sorry to hear that your contract fell through and that the process was disappointing. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

This situation is unacceptable

Alina O.
Verified HomeBuyer
September 25, 2025
Santa Clarita, CA

I am extremely concerned that my garage door issue has still not been fixed. The garage door came off the track, one of the wheels broke, and it damaged the wall. Your technician already visited, took photos and videos, but I have received no updates or timeline for the repair. This is a serious safety and security risk. For two weeks I have been forced to sleep with my garage door completely open, which puts my family and property in danger every single night. This situation is unacceptable.

Lennar responded:
Thank you for sharing your feedback. We’re very sorry to hear about the ongoing issues with your garage door. If this issue has not yet been resolved, please email CorporateCustomerCare@Lennar.com so we can review and assist. Moving forward, we hope you are able to enjoy your home and that we can work toward providing a better customer experience and earning back your trust. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience.

Ricardo G.
Verified HomeBuyer
March 18, 2025
Santa Clarita, CA

I've bought a lot of new tract homes and this has been the worst experience.

Lennar responded:
Good afternoon Ricardo, thank you for sharing your feedback with us. We are sorry to hear that this has been a bad experience for you. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Not a huge fan of Lennar. I love having a new build, but I will choose a different one in the future.

Jayce T.
Verified HomeBuyer
July 12, 2024
Montebello, CA

Our sales person mislead us and we received no support from any Lennar leadership. Our initial loan agent seemed to have minimal understanding and provided no guidance. After moving in, our work orders have received very slow response and unprofessional communication. Poor craftsmanship has been shrugged continuously.

Lennar responded:
Thank you, Jayce, for taking the time to share your feedback. We are sorry to hear about your experience. I have shared your feedback with upper management for their review.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Poor build quality and even worse customer service to address defects

William L.
Verified HomeBuyer
August 23, 2022
Valencia, CA

Lennar does not seem to stand behind their product, and has substandard work, that is only made worse by the lack of customer service to address issues with their new home construction.

Lennar responded:
Hi William, thank you for sharing your review. We are sorry for any issues you have experienced with the quality of your new home. Please do not hesitate to contact us may there be any items you would like us to follow up on with the local team, send us a message with your name and address to corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Customer service was beyond awful. It was painful at times. The worst experience I’ve had in my life.

Joshua L.
Verified HomeBuyer
April 26, 2022
Valencia, CA

From the top down they were terrible. Every level of the homebuying process with them is a nightmare from start to finish…

Lennar responded:
Hi Joshua, thank you for sharing a review. We want to apologize for the poor experience you have dealt with throughout the process of purchasing your new home. If there are any issues that require additional attention, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - From start to finish, nothing was done right.

Victor L.
Verified HomeBuyer
March 29, 2022
Valencia, CA

From start to finish, nothing was done right. It’s over a month since my family moved in the house, Still can’t get anyone to finish installing and repair things that wasn’t installed correctly.

Lennar responded:
Hi Victor, thank you for sharing a review. We would like to apologize for the delays you have experienced with getting items corrected in your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

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Lennar Reviews in Los Angeles, CA

What Los Angeles Homeowners Have to Say About Lennar.

Lennar

Customer Reviews

Our dream home became our worst nightmare

This situation is unacceptable

The worst experience.

Not a huge fan of Lennar. I love having a new build, but I will choose a different one in the future.

Poor build quality and even worse customer service to address defects

Customer service was beyond awful. It was painful at times. The worst experience I’ve had in my life.

Lennar - From start to finish, nothing was done right.