Lennar Reviews in Orange County, CA

Sales tactics to sell a house poor. Selling for less money to neighbors giving incentives and pretending they nothing about it. The walk thru rep is very poor work ethics I have went a few emails asking got tell and no response. Check out the Facebook page of customer complaints for Lennar. Amazing.

As a Phase 1 buyer, I am deeply disappointed with Lennar’s poor customer service and lack of accountability. I highly recommend that future buyers take their time and do not rush into early phases with this builder. Here are the main issues we are currently facing: Unfair Price Drops: Phase 1 buyers endured high interest rates, constant construction noise, and traffic disruptions. Instead of protecting our investment, Lennar immediately offered massive discounts for later phases, leaving early buyers at a financial disadvantage. Lack of Community Care: We pay full HOA fees but do not get full benefits. Streetlights are barely turned on at night. Furthermore, they planted unnecessary, unappealing landscaping that wastes an excessive amount of water, driving up our bills. Poor Communication: Now that the sales are finalized, Lennar completely ignores emails from Phase 1 residents. There is zero post-purchase care. Pest and Utility Issues: Due to the ongoing construction, multiple homes are dealing with sudden infestations of ants and cockroaches. On top of that, our electricity bills have inexplicably doubled compared to normal usage, which is a widespread issue among neighbors. Hidden Construction Defects: There was a known systemic issue with the water heaters and electrical work in Phase 1. Instead of issuing a community-wide fix, Lennar only repairs it if a homeowner happens to find out and demands a resolution. Purchasing a new home should be an exciting milestone, but Lennar’s cold and indifferent attitude has made this a frustrating experience. If you are buying a Lennar home, do not rush. Moving quickly will only leave you with all the burdens and no support. ... More

It was a pleasure working with Rhonda. She did a great job helping us navigate the buying process through closing into our beautiful new home.

Mostly great. Still waiting for activation of Solar. Everything well explained except motion sensitive light and fan operation and hot water on off cycle button operation.

Love the home and believe Lennar is a good builder. Lennar’s lending manager we worked with was great, and the person that did our walk through was great, but the sales rep that sold us the home was so bad that we literally almost didn’t buy the house. That says volumes about our experience to almost not choose a home based on the sales experience. She acted like a used car salesman consistently saying things like “well if you can’t commit right now, you’re probably not really ready to buy a house.” She also gave us a shot clock on signing papers and called us 5 times in less than 10 minutes since we hadn’t signed yet. Point is when you’re buying a new point, especially at this price point you should expect a much higher level of service and professionalism. It was very bad and was upsetting for my wife and I. ... More

Our experience with Lennar was excellent. The staff was friendly and knowledgeable, the process was smooth, and we love our new home. Highly recommend Lennar for first-time and repeat homebuyers.

Excellent responsiveness to questions and issues. Very helpful in resolving issues.

So far I have no complain and have good experience with Lennar home builders and their customers services

Poor responses from sales team. Support team was great, issues got resolved swiftly Disappointed that solar activation takes too long, and receive no status update at all. No one to reach for help

Joel was a joy to work with

Great buying experience with new home salesperson Build trim and elevations of Orion were solid but not as nice as other Lennar home collections or home builders in nearby Great Park neighborhoods. For example, not having a dedicated range hood and having a microwave/hood combo was a disappointing shortcut taken in the included appliance selection. The inspection and home delivery process was thorough and smooth. I wish Lennar had a better partner for flooring upgrades/options than Vintage Design, LLC. Vintage Design offered limited options and was very expensive I also wish Lennar's solar installation partner GAF Energy was more responsive in the solar panel setup/enablement process. Lennar should seriously consider a different partner for this going forward. I am 2 months in and still have not been able to access my solar panel settings to setup PTO with Edison ... More

please remove my name from the entrance of the building for the private and we do not walk through the entrance since we have different entrance. the garage door is automatically open and close . need to be fixed asap.

It’s NOT worth the headache to use Lennar mortgage for the credits the offer. Our loan took over 60 days because Patrick the loan officer was incompetent. Repeatedly asked for the same documents and did not know how to read bank statements. It caused so much stress for my husband and I.

We love the home, our sales consultant, and our customer care contact It was extremely difficult working with Lennar Mortgage

We are excited to find a design and location that fulfilled what we set out to find. Every one in Lennar our third party organized by Lennar we're very knowledgeable and responsive. We have only one serious concern, and that is the organization charged with running the HOA. We have found that the lack of any written landscape guidelines exceedingly annoying. We sent to the HOA office and we have written to the HOA contract email asking for help. Our concern has been compounded with the utter nonsense of charging for doing the review of any landscaping design within our owned walls, quite a scam given we could not locate anyone who could or would provide guidelines. ... More

The support staff is great. Especially Mark Thompson. He response very quickly.

I was so excited to buy a Lennar home, but the escrow experience was horrible. I dealt with unresponsive escrow people, even calling the Homebuyer Concierge rep and never getting any follow up contact, which begs the question as to what kind of concierge services do they provide. The only thing they seemed interested in was getting their money. Plus, there were offers made that we never completed.

Lots of issues. Poor craftsmanship and design. Took us many times of requests to simply fix a door handle. Lots of things are not covered. Windows are scratched up and they won’t take responsibility. Gas was leaking the day we moved in. Dishwasher was dented. Rep said she would replace but later we found that order was never placed. We need to keep following up. They also are being cheap and always try to omit simple, essential items, even if it’s visible (imagine if things are hidden, what would happen). For example, they don’t even put on closet door cover (which is only $10 for 6 pieces on amazon). I will avoid Lennar builder at all cost in the future ... More

The referred services vendors are worst: 1. Solar company did not set up solar account until today, which is around 3 months already; 2. trash services slow, not on time, expensive; 3. electricity expensive than SCE; 4. window design weird, flies coming in during nights frequently; 5. the financing process frustrated.

My experience with Lennar was the worst I could have ever imagined. The Concierge person that I initially worked with never explained a process of a priority list which made us go into a contract on a house we were not 100% satisfied with, this house is on $3M+ price, corporate office was NO help, nobody cared about our concerns. I wrote emails to corporate hoping for some answers because the Concierge rep lied to us and corporate didn't care. Lennar doesn't care about its clients or their experience. Do Not buy from Lennar.

The sales guy Joel is extremely helpful. The customer care guy Cesar is very responsive and helpful so far.

Lennar's buying process was completely disorganized, there was a complete lack of communication, and there are still defects in the home that are not up to code months after my closing. I was passed around to nearly a dozen different people throughout the process from Lennar's sales rep, to Lennar's concierge, to Lennar's lender, to Lennar's designers, etc. To make matters worse, no one seemed to have any information and frequently no one would answer my questions. For instance, I made a request for extra outlets to be added as a disability accommodation at the very beginning of opening escrow which was an option in the papers to open escrow and kept asking my sales agent about it but she ignored my requests all day until I had to submit the paperwork before the deadline or lose the home. Then when I spoke to her about it the next day she apologized, said it was her fault and would correct the issue in my paperwork. That was a lie. She said that my request should be fine and she would let the construction manager know. However, I had to keep asking for weeks and was brushed off by my sales rep and concierge each time until finally at the close of escrow they told me they couldn't help. The construction manager said that he could easily insert the additional outlets as long as corporate approved but that he never received any request. The request should have been honored and could have easily been done before the drywall even went up since I made it at the very beginning of escrow. I also asked to do a pre-drywall inspection since drywall had not gone up when I opened escrow. Again I was brushed off repeatedly for weeks until they told me that it was too late because they put the drywall up in my home without telling me. I did get a chance to do a pre-drywall inspection of another unit but that's not what I asked for and there was no reason I should have been denied the ability to do the inspection on my actual home before they put the drywall up in my unit. The community also requires me to submit design applications for my front yard yet no one at Lennar knew who I should contact, where I should send my application, what forms I needed, etc. And then when I was going through Lennar's home insurance arm, the agent was repeatedly given the wrong information about my home which didn't match the type of home, the square footage, the community, nothing was correct. I was the one that had to point out the deficiencies and it took multiple iterations before a correct quote was eventually made. Throughout the process I was never told about the schedule of final dates leading up to my closing such as when the initial walkthrough would take place, the new home celebration, the final walkthrough, etc. Lennar has a set process for these items and I should have been told these specific dates when I opened escrow so I could make the necessary arrangements with my work to take the time off. Then when I was closing escrow, virtually none of the issues identified by Lennar itself were finished by the time I took possession including failing to adhere to local building codes to have carbon monoxide detectors outside the living area on each floor... in fact, no carbon monoxide detectors were installed in the home. And it has now been 2 months since I closed escrow and there are still carbon monoxide detectors missing from my home even though I have messaged the construction manager and my afterpurchase home service rep multiple times over the past 8 weeks to fix that issue. I also had my own home inspection done and provided the extensive list of items that my inspectors said needed to be corrected and I was told that Lennar would go through the list and let me know what items they would agree to but it's been months and Lennar is just ignoring my messages. ... More

Let's start with the most horrible home buying concierge Paula, she was extremely rude in all phases. The sales team took our 42K deposit which we were told will get refunded but later on, demanded the same amount from our 1031 exchange agent. The original deposit was never refunded instead got buried inside the loan. The 42,000 I was our hard cash, on top of the 306K down payment. They need agents to handle all situations, in this case, took out money and never wanted to resolve anything after.

They were professional, respectful, prompt, performed all requests at 100%, approachable and perfect follow thru!

Overall satisfied, there are issues, but some they will fix right away, others they might deny.