Lennar Reviews in Orange County, CA

We entered the new home construction process with Lennar late, taking on a project where the initial buyers fell out. Lennar transferred the process to us seamlessly and we couldn't be happier with the results.

Everyone involved with the purchase was ok; a little over the top in loan qualifying. When we took possession we were disappointed in the condition. The house was dirty; left over plumbing parts on the cabinets; paint drips all over the floors; very poor paint finishing throughout; paint still on the glass windows, scratched glass patio doors, and many more. Somebody in senior management needs to be on sight to see for themselves!

The entire Lennar team made the home buying process simple and stress free! From the initial sales rep, to the loan officers / underwriters, and post sale team, it’s been an excellent experience. Everyone has been super responsive, helpful, and kind. Highly recommend Lennar Homes.

Our home-buying experience has been somewhat disappointing. While we were excited to move into a new home, the overall build quality feels inexpensive, with materials that seem below par. We’ve encountered multiple issues, including fixtures coming loose—something that shouldn’t happen in a brand-new house. On the positive side, they do offer a courtesy paint and drywall touch-up, which is appreciated. Their responsiveness to issues has been okay, but not great. Overall, we expected better quality and attention to detail for a new home. While some aspects of their service are decent, the build itself leaves a lot to be desired. ... More

This is my 2nd home with Lennar, my sales consultant with Lennar was great but the quality of the home isn’t all there. Too many things wrong with the homes and feels like Lennar looking for excuses not to repair it, I feel like I’m inconvenienced the company. I still have a door that needs to be replaced that hasn’t been. I’m a little disappointed. Good luck asking a manager to call you. Also I hear everything from outside. I wish the walls were a little thicker though. Overall yes I would buy again but next time I would take 5 hours to inspect the entire house on our way walk.

Everybody from agent and mortgage specialist made it real easy to buy

The highlight of my purchase experience was the help and guidance provided by Julie Hodges, the salesperson at Luna Park. Julie Hodges was really helpful.

Customer care Response is very fast

We had the pleasure of working with Jia, and we couldn't be more impressed. She went above and beyond throughout the entire process of helping us purchase a home through Lennar. Her dedication, professionalism, and attention to detail ensured that every step was seamless. Jia's expertise and commitment made what could have been a stressful experience into an enjoyable one. I highly recommend her to anyone looking for a home!

Fast, great service and easy process

Lennar is significantly better than most of the publicly held national builders. Very responsive, good quality home and they think of just about everything that you need in your home as part of the Everything Included program. Very good builder.

Lennar sales team is very aggressive and compels to sign the purchase agreement within a day. Once an agreement is signed, Sales team do not have complete information of the home features and takes long time to respond to subsequent queries. Asking if there is an EV outlet provision in garage took almost 10 days.I have to remind 5 times over email to request change in purchase solar agreement. Lennar mandates to buy solar battery which do not make it customer obsessed. I have to put 30k cash just for solar. Besides solar installers takes 1plus months to activate solar system. Lennar design -Overall Aluna home is good but there are many places where the builder had cut corners. All secondary bedrooms had only 1 ceiling light common with fan connection. Sliding door to yard do not have provision of screening door. While walking upstairs sound travels quickly everywhere giving a feeling of an old home. There were multiple defects as refrigerator outlet keeps tripping, kitchen fan hood not working, door locks not working, unequal cooling from HVAC which took long time 5/10 days to be fixed. ... More

Great experience. Clear documentation and communication. Fast service

This is my third Lennar home. Everything from quality, customer service, process, purchasing experience, etc., everything has deteriorated over time. Lennar used to do better.

My Grant Deed showed description of the property with HS (home site) number without the actual address in it. And Lennar Title Co. refused to fix this issue.

Overall had an amazing experience. Only complaint I had was the amount of trash I keep having to clean up from the construction crews that are working nearby. Literally trash and debris that has to be thrown away on their behalf on a daily basis that ends up on my property. Pictures have been taken. What has made it an amazing experience is that our Lennar personnel have stepped up to the plate and assisted in the clean up. The trash still appears but the administration side is helping mitigate the issue.

If this time my options were more open I would not have bought from Lennar. All employees and associates are irresponsible and does business as if they didn’t want customers or wouldn’t do business ever again. Their knowledge was shocking in many instances lying to me. The craftsmanship and details of the build is way below bar. Over all very regretful experience. Would never recommend.

Smooth, professional and easy process

Exterior stucco at many places looks sloppy, with holes, wire mesh exposed, stucco accumulating at bottom of walls. Base of garage wall, concrete lumpy, not a finished look like with other builder’s concrete base of garage wall. Shea Homes garage - base of wall looks smooth & finished. Lennar’s concrete base look so un-finished, not smooth - very poorly done. It’s s big difference how both look next to each other, in pic, when compared. Customer Care Service not easy to get repairs. A little difficult, many checks & inquiries as screening, before repairs to be done. Customer Service requests, when replied, need to include item short details, right next to request numbers, to make easier to refer to. ... More

The mortgage experience was not great. Didn't listen or pay attention to detail given

Honest experience as a first time home buyer. Lennar is only great front facing surface level. They sell you well and are responsive only in the selling phase. The second I paid my deposit and they secured my payment, they basically were unresponsive. We had to proof various documents - a lot of the info was wrong. Even after asking for a revision, they’ll get the same info wrong on a different document. They couldn’t get my HOA price right - I had to correct them on their own rates four times. I brought in my own inspector during the final walk through, and I received approval from concierge to bring them in. Day of inspection I’m told I cannot bring a third party in without waivers/paperwork signed. Nobody in concierge wanted to be held accountable for the $400 I paid for an inspector who could not inspect the house and did not respond to any of my emails. Day of keys they throw everything in a bag full of documents and send you off your way with no explanation. When you ask for things such as “where is my HOA account information” they say it’s all in the bag - which it was not and I had to wait for a physical mail to come in to get that info. Also my house has so many issues. My bedroom lights flicker, the closet window was cracked, and the walls to window are not symmetrical. Insane for a house that costs the amount it does. The decibel is also not to legal regulations. You can hear everything externally. The shower has a high pitched ringing sound. My kitchen sink has a stain that came on it. Water quality is awful / pipes are rusty caused all my laundry to turn yellow. Hot water isn’t instant. Our heater was broken to begin with and we had to call emergency services because our house temperature was dropping dramatically and our pets were showing distress. These are all things we could’ve caught during walk through with our inspector if concierge took the necessary steps needed to bring out inspector to site to begin with rather than tell us day of they can’t come because they didn’t give us waivers. Homeless people walk around and look through your trash bins and try to open your doors - HOA won’t do anything nor showed ounce of empathy. Incredibly sloppy and I’m absolutely disappointed in the service, quality and basic human respect. I would not recommend Lennar nor will I purchase with Lennar again. We’re already mentally planning our move. ... More

The team of staff that made sure the COE is met on time on its deadline did an excellent job that helped me move in. The staff that provided the keys, instructions, etc were great. The stressful disappointment start from Lennar customer care completing issues requested. The resolutions were not acceptable. Please just refer to my requested completion of issues. Second to this is not being provided recycle and trash bins by Republic services going on 6 weeks now. I have been living for so many years in CA and never did I experience this sloppy delivery of service.

Will be great to include more items (yard and curtain ) for the completed house. Need to improve workmanship on detailed finishing.

We have been so disappointed in the quality of our brand new home. We have only been here a little over a month and we have uneven floors, wood boring beetles, malfunctioning appliances, broken roof tiles, construction debris, and more. Every time we have Lennar come fix something, they either miss the appointment, show up with the wrong materials, or can't fix the issue. It took them 4 tries to fix a single dented panel on the garage. 3 times to fix a small area of drywall. Moreover, they first try to tell us, we are mistaken and that it isn't an issue. We do not trust Lennar or our customer service representative, and every single tradesperson they have sent has been mediocre. ... More

Disappointed as to how unprofessionally Lennar handled the sale. What was stated and what was said were not correct. Extremely disappointing to keep getting feedback that this is not a custom home, so we need to expect this poor quality of work. Cracks in the tile and imperfect paintings and not aligned walls....first time buying a Lennar Home....maybe the last time too.....