Lennar Reviews in Orange County, CA

It’s a good house. But when we entered we had few maintenance issues but they resolved.

I felt like the buying process overall was fairly smooth, but I more so had issues with the quality of work and how many things needed to be fixed. For a new home, it was surprising how many initial issues we had. I felt like they rushed some of the work. For example, there were paint marks everywhere on the floors and door handles. Some of the materials felt cheap including our floor and the interior doors. I will give Lennar credit for coming to fix everything, but just surprised at the amount of issues for the amount we paid. Its an amazing neighborhood so can't complain about the area.

Our seles coordinator, Julie, was great, she made syre we were comfortable with the entire process. But after we moved in, we noticed that some of our neighbors who got the keys later than us were given better service and welcome "gifts". Whereas, we only receive a tote bag with the keys only. We also noticed they hired windows cleaning service when our neighbors get the keys, but our windows exterior were not cleaned when we move in.

For the quality of the home build, there is room to be improved.

Im sorry but the materials used are the cheapest materials...

So far satisfied despite the satisfaction on construction maintenance has been dropped from beginning of purchase though.

Went there 3 times before I found a sales representative willing to make the purchase happen.

Our sales agent, Julie L. and walk through guide, Jamie, were terrific. They responded to our questions and concerns pretty quickly, considering how busy they got. The construction material for walls, standard tiles, and standard floors are Ok. I was surprised but not shocked to find they use 1/4 inch drywall. But so far, we don't hear our neighbors, so the insulation is decent. However, the Lennar escrow company is a huge pain. They were slow to provide requested standard docs (like disclosures or insurance policies) to our lender -- our loan officer had to ask (emails & phone calls) at least 5 times over the course of 2-3 weeks. But the escrow company wanted loan docs in 1 (one) day when we were still in the process of getting paperwork signed and/or submitted. Admittedly, the underwriters needed at least 1 day to respond. LENNAR'S ESCROW COMPANY gets tons of complaints -- especially by buyers who use their own mortgage lenders! So keep that in mind. Post-closing: We found problems with the dryer and oven. Lennar told us to deal with GE ourselves for the dryer, but did send electricians to fix the oven light. ... More

Overall, we really enjoy the new home we bought from Lennar. However, this place's sound insulation is horrible! We live in a town home and have neighbors left and right. The garage is in the first floor, everyday we can hear our neighbor's car door close when they get home, also when they go up and down to the stairs. The builder said there are multilpe dry wall inbetween each unit, so techniquelly, we don't really share the same wall with others. But we still hear foot steps, doors in the house closing, sometimes even their TV.

Lennar didn't allow us to add any electric outlets or improvement to the house. It comes as it is when other builders allow for add-ons.

Good people working for the company. Responsive but generally the company went cheap on some areas such as materials for the walls and sound proof material between apartments. Low quality elevator, drywalls, cabinet material, etc.

Overall, Lennar is a great reputable builder and makes beautiful homes. The issue is that when you purchase a model home, things like the automation, thermostat controls, things that have been installed for years, should have been checked and resolved prior to close. Although our consultant and customer care rep were great, the other teams at Lennar really dropped the ball since we had so many quality issues upon move in that we couldn't have known about during the walkthrough. For the price and area we bought in, these types of things should be the standard.

Lennar is only builder that provides option “Everything included” for their new houses. We really love this great idea and comfortable for home buyers when searching for new home. The service responsiveess is very good. However, the workmanship is not good.

Insulation issues in bathrooms on the 3d floor, defective windows installation.

The quality of the work is just OK, there were many small issues like uneven subfloor and scratched windows when the house is ready, most of them are sort of fixed, however, you can't expect too much from them: for example, there are still uneven subfloors after the fix, and the color of the tile in the bathroom still look different after been repainted twice by their workers. After all, Lennar only deserves 3.5 stars, but since I can only choose between 3 and 4, I would add 0.5 star for the customer service representatives that worked with me and make the final rating 4 stars.

I appreciate Tom Linsey attention and quick response to my issues.

I was expecting better quality from Lennard, but they use lower quality of materials, specially the cabinets and closets. I would suggest to reconsider and use higher quality. Just in the first month I had some problems with shower heads, running water on the tub, flicking mater bedroom recessed lights, and kitchen counter top on the big island. still have some problems, fortunately working in progress.

Be sure to measure every room. Lennar did not provide measurements of any rooms on the floor plan and no measurements of the yard.

Prices were severely inflated and the quality of materials is not great for the price paid.

We moved into a Lennar home in March 2021. The house is nice and we love the layout. It has plenty of room for our kids and whatnot. However, since we moved in we have found all sort of issues. There was a cracked (missing 1/4 )electrical faceplate underneath the stovetop range, and there were trash from wires, saw dusk, gas line caps, etc. We had 7 windows screen that was missing tabs or ripped. One window was installed crooked, 6 windows are scratched. It took the contractor about two weeks to come out just to assess the windows. They haven't follow up, and no calls or anything for almost a month now. I don't why they even installed the screens if they were ripped or missing parts. We also have doors that are crooked and the contractor came out and took care all but one. He said nothing can be done unless they removed the framing, which is a big job. I'll just live with it. The master sink is crooked, broken/cracked support underneath the bathrooms cabinets. Master bad mirror had a defect, shower door had a big scratch, master closet light wasn't attached, and the hot/cold master sink pipes were switched. Before we event parked our cars in the garage, it looked like someone had work on their cars in it. We see oil stains everywhere, and a long cracked in the cement from the garage door to the back wall. They can't do anything unless the crack is 1/4 in size. By that time my warranty would have expired. Our dishwasher wasn't install correctly. The installer forgot to install the feet (the whole unit was just sitting on the floor), and the seals all around. We couldn't figure out why steams was come out like crazy. GE tech came out and installed it correctly the way is should have. He said DON'T USE THE STEAM FUNCTION if you don't want the steam to condensed and water droplets on your floor. What?! Why even have that function then? This isn't really a Lennar issue, but they did use GE so I'm guessing it reflects on them as well. The buying experience is goo, but not great. I don't know about other builders, Lennar's QA or lack thereof needs to be address, or hire new contractors. My advise to new home buyers, check everything before you move in to your new home. Check underneath the stove, cabinets, sinks, drawers, hot/cold fixtures, check your counter top and island for chips. Good luck to would be new home buyers. ... More

Overall, it's a smooth purchase process, with great online interface. However, the materials used and electrical appliances quality are horrible. Paint, fridge, water heater, AC heater, Wifi switch, all require repair No matching paint for fix up The fridge has damaged connector and wont dispense filter water The water heater switch was not connected The AC air heater has a loose cable and wasn't fixed for over 2 weeks. Not actively fixing the issue with Wifi switch.

for the first-month fixing service, 85% good, a lot of places that need to fix and the worker figures them out on time, but the 15% Is disappointed since they didn't finish them all, I spend an hour to mark the area which they said will come at the other day but they never came back. Now I took all the tapes off, don't want to spend any time finding them again. for the other issue report experience, I feel this is unacceptable. 1.Didn't get 3rd floor AC controller after move-in. 2.after a few months get the controller by a nice guy at Lennar, but the AC still can't work and no one comeback to fix it. 3.we still report the issue on the website. But no one reply as soon as we just moved in, sometimes no reply. 4.we just got this house for 4 months, the dishwasher can't dry, the internet connection has issues. overall, their houses are nice houses, they are in good design, good layout, good space, the community has a lot of activities. still recommended if someone wants to find a place to live. Just wish this builder working on construction details and service since those two points bother me the most. ... More

Lennar mortgage and their ability to buy back percentage points of interest is a only way I could have purchased a new condo.

Not very impressed with handoff and everything being done by barcode reader.

Seller should provide a paint pallet for touch up Paint for exterior and interior of home. We were given the name of paint for interior and it does not match.