Lennar Reviews in Riverside San Bernardino, CA

The overall process was easy and not overwhelming. Every person that led us thru the process took the time to make this stress-free.

A great builder with a friendly staff of sales and build teams. Just be patient when it comes to customer service.

It's been a great experience for us, from the customer service. from the front office to the Mortgage team everyone was great. Jackie at the front office was amazing and Renee and Lori from the Loan prep team. We love the area and the surroundings.

Worked with Klarissa and she answered all questions and made home buying process easy. I would ask for her, if you are buying a home at Willow Springs, Murrieta. It makes a huge difference to work with someone who is trustworthy, diligent, and truly seems to enjoy helping people. She is quick to respond to any inquiries and takes initiative to make sure the closing process is easy. She follows up, if something is missing. I also spoke with her supervisor Matt and he also does his very best to help resolve any issues. No problems with the home so far and I am certain that if we ever have an issue, it will be resolved. Buying a brand new home is much better than preexisting with so many problems. I am recommending Lennar to my family and friends Willow Springs is a great location close to everything. ... More

Lack of assistant during sales transaction. Sales person's availability and timely response can be improved. Lack of follow up on questions.

Can’t believe Lennar would want me to reiterate the nightmare of an experience home buying at Willow Springs has been. Fraudulent actions on so many levels, and a home that has had numerous issues within the first week of moving in. Non responsive customer service department. Love the location, but absolutely shocked at the multitude of issues upon move in, and the fact that they are still unresolved six weeks later!

From the moment we put our deposit down the communication with with the sales office, Eileen and the loan process everything was fantastic. The price for the home was very fair.

Within the first month had a leak in the home. Loan officer processed paperwork that was out dated

Lennar is amazing. We purchased our 2nd home recently and though there have been some repairs/replacements needed, Lennar has responded fast and efficiently. Love our home!!!

Constant threats of losing your deposit even though they didn't approve you and sends you to another place to get approved very sketchy. They approve you even though you cant actually afford a property to make a sale. The house itself was way overpriced for the area in what you actually get, no fans anywhere in the home and all bedrooms don't even have lights wtf is that. A bunch of damage that was identified through the walkthroughs that still have not been fixed and its been 3-4 months already. They leave you with a dirt backyard no grass or anything and left a BUNCH of construction trash throughout the backyard. Ive bought 2 homes before this and by far the worst experience I've ever had but hey they got the sale they wanted. Walkthrough guy was dale, made a bunch of promises to fix things and never does. ... More

Wow, where do we start? When we actually stepped into the home, it was completely different than what we anticipated. One layout we received didn’t match on the AC units. We should have 2 and they insisted that we were only supposed to have 1 unit in a 2-story 3,000-square foot home. During the walkthrough process, some items were not completed and they still expected us to sign off as if they were completed. Very shady. We’ve been here about 6 weeks and have submitted multiple service tickets. It seems like we find a new issue every day. The communication between the loan officer and sales manager was very challenging. ... More

Sales agent was not helpful

Everyone that we have dealt with at Lennar has been polite professional and helpful . Our home has had issues with that said Lennar is taking care of our concerns and issues with the home. Bottom line we are happy.

Great team, great service, and great home!

The Lennar team made my purchasing and home buying process a breeze. As a first time home Buyer they helped with all questions and concerns I expressed. My Lennar home had everything i was looking for and more. I am happy with my purchase and that I was able to get everything I wanted and a reasonable price when I thought it may not be possible. The Lennar team has been available and helpful every step of the way from Beginning to end and even after.

Communication with lennar employees was not great. Nobody knew what the other employee was doing. Dates did not line up. One employee would ask me for documents and info that was already given to other employee. Response back to emails from lender and agent was not the greatest

Good customer service in issues

What an amazing experience working with the Lennar mortgage team. There was never a question asked that did not get answered. When issues came up they helped me figure out solutions. I am extremely satisfied with my total experience and look forward to working with Lennar for my next purchase.

Everything started well, but there were issues at our 1st walk through that were never addressed. Windows and sliding doors were not aligned, chips in paint, chips n bath tub, chip in flooring. By second walk through things were still not fix Mark said check it off so you close and we will come fix any remaining issues…… Not the case the process to submit tickets is terrible and the follow up was worse. The biggest issue wears an electrical breaker was going off at the walk through. I identified it and asked for it to be investigated, at the second walk through the only fix was that the breakers was reset, then tripped again. The electrician was called and the wire was fried, he stated it was a big fire risk and good thing we didn’t keep resetting the breaker. He was to update the build and that never took place. Spoke to mark 4 weeks after close to follow up and he said put a ticket in even though the original ticket was never closed. It was finally fix, my wife and I felt dismissed because now that we closed our concerns are not priority once the money is transferred. After closing, comes to find out mortgage company didn’t complete the final credit check and closed without it. This is added unnecessary stress for anyone. Builder mix up mail box keys, we received keys of our neighbors box, this was confirmed by the post office. There are many gaps in processes from loan process, to building, and customer service. Do better for the incoming homeowners ... More

Would have liked to have been better informed during the whole process. Structural and design changes were made during the building process that I wish would have been shared with us. Issues addressed were not completed by final walk through. A month into ownership, we feel that some issues were forgotten about.

We were super excited to purchase our home. We were excited to choose our lot. We were excited to start watching the house being built from the dirt up. We came every week to see the progress from the time it was dirt till it was completely done. We were told that we would get updates weekly with pictures, but we didn’t get very many so I’m glad that we came on our own.

Yes I recommend all my friends thank you lennar specially to the lender and staff and the sale specialist thank you so much god bless

All in all good experience

I have yet to receive any follow up from my original walkthrough from closing nearly two months ago. The response has been unacceptable.

Great and friendly staff. Very helpful.