Lennar Reviews in Riverside San Bernardino, CA

My financial processor Mr Jerry Brummett was professional, knowledgeable, compassionate and personal. Was kind and cared about me and my two daughters. It was a very good experience for me over all. I love my Lennar home . I would recommend him to anyone any day of the week. Thank you very much Jerry.

We have had struggles and issue with our home from the start. We got in the home in spite of Lennar Financing, it seems like they did everything they could to keep us from being financed. But we got in anyway. Now with the home we have had multiple issues one right after another, some in series.

I had a horrible experience with purchasing my Lennar home utilizing Lennar Financial for the offered perks. I wish I would've just used my own funding as originally planned. I had zero communication from Lennar Financial - Leslie Ramirez and my out of pocket projecting closing costs were $5,000 under projected which was a huge inconvenience for me. The structure/home itself is great. I wish the home sales consultants and Lennar Financial had better customer service. For these huge reasons, I would not recommend Lennar.

Home buying experience was OK, but Lennar Mortgage was pathetic. Being a first time buyer I expected a lot from Lennar.

I have submitted several issues that need to be addressed and have not received any response from you. When will my repair and maintenance issues be taken care of?

Could be a lot better if the Customer Care personally inspect the actual situation of the issue instead of using the "Visual" check. This way the issue will be corrected immediately and effectively. "Visual Check" step creates more over head expenses and wasting time for Lennar Homes process.

While we have found the home to be exactly what we were looking for the overall experience was a struggle. The lack of communication during the process was astounding. We were asked to provide the exact same information multiple times as if the right hand did not know what the left hand was doing. Even to the point after signing the closing papers and in the process of moving, we did not know if we could have the "keys" to the new home that day. Fortunately at the end of the day everything worked out and we did get our dream home and look forward to many years to come.

Disappointing that for the price we paid, the issues that we’re seeing are so careless from the workers and some things are permanent and cannot be resolved.

Attention to detail and responsiveness.

Great buying experience. Charles was great, keeping us informed through the whole process. The whole Lennar team work hard and make it a smooth process.

We have had a really terrible experience with Lennar. This is our first home purchase, and we thought it would be simple and smooth being a new home. The sales office was mediocre. Pretty disorganized with only keeping track of things on paper. They weren't able to print stuff out with lot information for us, it had to be handwritten every time we asked about another lot. Next, the person who our walkthrough was not very straightforward with us. He rushed us through things, which caused us to be unable to mark a lot of things that needed to be redone. He pushed us to continue through the house even when we were not finished marking things. Next, the quality of the craftsmanship in our home in University Park is appalling. I have never seen a new home look this terrible. The baseboards are sliced and cut in places and in others they are 1/4 inch above the tile leaving huge gaps. The cabinets are out of alignment, nicked and scratched and covered in putty in places. There were nails sticking out of our wall. Our AC makes knocking noises all in the wall. The molding on top of our cabinets is falling apart. We never expected our "brand new" home to have so many issues. I will say Lennar has been trying to remedy some of the situations, but others have been missed due to a poor or nonexistent customer care rep. I have multiple issues I have submitted multiple times to them that still have not been dealt with. I'm not sure what went on in this community to make it so terrible. At this point, I would never want to buy a new Lennar home again. We have lived here for 2 months and it has been nonstop work orders and workers coming to the house nearly every day to fix things and we are still only halfway through our list. If I ever buy a new home again I will definitely not put up with the kind of care the walkthrough person gave us. Because now we have a big mess with this house to clean up. ... More

This is a builder that does not pay attention to detail.

The house is well built and I am please with all the smart features. Everything went fairly smooth. Finishes are great and we closed early.

Very good experience work with Lennar, very efficiency, high standard service.

Choosing upgrades with Lennar is a joke. For example floor upgrading means paying extra for having tile for areas where make sense to have tile, but Lennar standard is carpet. The interior designer who works with Lennar in my case have not finished installing my window shutters at the time that I'm writing this review (moved in 3 months ago). The quality of the shutters is low since they usually ordered from Mexico to reduce the cost. They have a contract with a local shutter provider which are not responsive to any emails and phone calls. They already send the installer twice with defective, wrong, or missing shutter panels. I'm still waiting for a missing part to come from Mexico. I was expecting to have them all installed before my moving. Lennar agent said the designer for their own reason doesn't do that. But the designer agent said Lennar doesn't allow us to install the shutters before moving. The first time that I used my bathtub, I got a leak and they had to sent people to fix the leak, drywall, carpet, .... The issue was that the plumber missed fully tighten the bathtub drain. I wish Lennar would have paid more to someone to check the plumber work. In the past 3 months I also experienced other minor electrical and plumbing issues too. ... More

We initially looked at quite a few new houses by at least 5 different builders. After considering all the factors important to us, the top 2 communities were both by Lennar. The process of buying working with Sophie was very smooth. She is very professional, attends to details and always quick in responding to our questions. We are also very pleased with Carlos, who did the walk through with us and till this day is still very attentive to our needs. We love our new Lennar home.

The bathroom in the master bedroom is leaking to the first floor, the walls are also flawed, the vegetable sink is also leaking, the bathtub is scratched and I will not be repaired, the steps of the front door are cracked, the glue on the floor leather joints on the first floor is leaking, and the alarm inside the doorbell does not make a sound. The experience is too bad for people to handle the maintenance. I hope someone can help to solve it.

I decided to give new home buying a shot. I’ve purchased four primary homes in the last 10 years so yes I do have some experience. However new home buying with Lennar has been nothing but painful. I think their intents were right but the execution was horrible. First off, each dept doesn’t care about their peers so they just push accountability around. Second, the loan dept was the worst I’ve used ever. Didn’t really have a choice as their deal was the best for rate. But be prepared for some stupidity and lack of common sense from the underwriter to doc processing. Sales rep did his best but he was not in control. Then came the funniest part. Land division didn’t update utility company about closing timing so Lennar sold houses advertising everything connected, but without internet e nothing is unfortunately :) Frontier came and showed me an empty junction box because they were not updated by lennars land division that we are moving in. Then finally the nightmare of your address not recognized in google map. Deliveries failed and stuffs get sent to other addresses etc. if you really have time to deal with these bs or if you really want to experience a brand new house for the first time like me then by all means… ... More

It’s definitely a life time experience. Everyone that was part of this experience was very helpful. Of course a bit stressful, but all worth it at the end.

The home buying process was made easy to understand with the great team at lennar.

I was excited about my home purchase with Lennar, however I became locked into a solar lease contract despite signing documents to purchase the solar system from Sunnova. I have sent numerous emails and text messages trying to get the issue sorted out and no one from Lennar sales or Lennar mortgage has reached out to me with a response to hear my concerns about this very expensive oversight in my paperwork. For the price I paid for this home I am bummed out about the aftercare customer service I’ve received. If anyone from Lennar is reading this I’d hope to receive a reply. Thank you.

I have run into couple of issues from closing to emergency issues. My closing date have been changed for about 4 times and i have been stranded with my family. My rental and storage payment that was promised was never paid. Additionally, I called several times to report a leakage faucet and no urgency action/response have been taken on it for over 2 weeks and i have to look for a plumber to fix it at my cost, only to received an email stating my warranty has been voided. As at the time of this text, one of the vent is broken and creating noise, i reported it and for the past one week now, it is yet still fixed. Lennar emergency response is very porous. ... More

Corina, Brian, Brandon have been really great help in getting any issues we've had resolved. We have not been at all happy with the Tile & slab company.

The buying experience was great. The only thing we could have asked was for a little more communication. The first 9 days in the house were great until the quality of workmanship showed with a major sewage backup. While Lennar responded quickly the weeks to follow were a nightmare with no admission of fault. They actually blamed their plumbing company. I felt like a general contractor trying to get it fixed. People would show up with no idea what they were to work on. It eventually all got fixed but needless to say my new house doesn't have that new feel. To top it off we missed a nice show we had tickets for and Lennars response was sorry we don't reimburse for things like that. Great customer service......not. ... More

The quality of the work is good, except there are a few issues that I contacted but never got resolved.