Lennar Reviews in Riverside San Bernardino, CA

Very good experience work with Lennar, very efficiency, high standard service.

Choosing upgrades with Lennar is a joke. For example floor upgrading means paying extra for having tile for areas where make sense to have tile, but Lennar standard is carpet. The interior designer who works with Lennar in my case have not finished installing my window shutters at the time that I'm writing this review (moved in 3 months ago). The quality of the shutters is low since they usually ordered from Mexico to reduce the cost. They have a contract with a local shutter provider which are not responsive to any emails and phone calls. They already send the installer twice with defective, wrong, or missing shutter panels. I'm still waiting for a missing part to come from Mexico. I was expecting to have them all installed before my moving. Lennar agent said the designer for their own reason doesn't do that. But the designer agent said Lennar doesn't allow us to install the shutters before moving. The first time that I used my bathtub, I got a leak and they had to sent people to fix the leak, drywall, carpet, .... The issue was that the plumber missed fully tighten the bathtub drain. I wish Lennar would have paid more to someone to check the plumber work. In the past 3 months I also experienced other minor electrical and plumbing issues too. ... More

We initially looked at quite a few new houses by at least 5 different builders. After considering all the factors important to us, the top 2 communities were both by Lennar. The process of buying working with Sophie was very smooth. She is very professional, attends to details and always quick in responding to our questions. We are also very pleased with Carlos, who did the walk through with us and till this day is still very attentive to our needs. We love our new Lennar home.

The bathroom in the master bedroom is leaking to the first floor, the walls are also flawed, the vegetable sink is also leaking, the bathtub is scratched and I will not be repaired, the steps of the front door are cracked, the glue on the floor leather joints on the first floor is leaking, and the alarm inside the doorbell does not make a sound. The experience is too bad for people to handle the maintenance. I hope someone can help to solve it.

I decided to give new home buying a shot. I’ve purchased four primary homes in the last 10 years so yes I do have some experience. However new home buying with Lennar has been nothing but painful. I think their intents were right but the execution was horrible. First off, each dept doesn’t care about their peers so they just push accountability around. Second, the loan dept was the worst I’ve used ever. Didn’t really have a choice as their deal was the best for rate. But be prepared for some stupidity and lack of common sense from the underwriter to doc processing. Sales rep did his best but he was not in control. Then came the funniest part. Land division didn’t update utility company about closing timing so Lennar sold houses advertising everything connected, but without internet e nothing is unfortunately :) Frontier came and showed me an empty junction box because they were not updated by lennars land division that we are moving in. Then finally the nightmare of your address not recognized in google map. Deliveries failed and stuffs get sent to other addresses etc. if you really have time to deal with these bs or if you really want to experience a brand new house for the first time like me then by all means… ... More

It’s definitely a life time experience. Everyone that was part of this experience was very helpful. Of course a bit stressful, but all worth it at the end.

The home buying process was made easy to understand with the great team at lennar.

I was excited about my home purchase with Lennar, however I became locked into a solar lease contract despite signing documents to purchase the solar system from Sunnova. I have sent numerous emails and text messages trying to get the issue sorted out and no one from Lennar sales or Lennar mortgage has reached out to me with a response to hear my concerns about this very expensive oversight in my paperwork. For the price I paid for this home I am bummed out about the aftercare customer service I’ve received. If anyone from Lennar is reading this I’d hope to receive a reply. Thank you.

I have run into couple of issues from closing to emergency issues. My closing date have been changed for about 4 times and i have been stranded with my family. My rental and storage payment that was promised was never paid. Additionally, I called several times to report a leakage faucet and no urgency action/response have been taken on it for over 2 weeks and i have to look for a plumber to fix it at my cost, only to received an email stating my warranty has been voided. As at the time of this text, one of the vent is broken and creating noise, i reported it and for the past one week now, it is yet still fixed. Lennar emergency response is very porous. ... More

Corina, Brian, Brandon have been really great help in getting any issues we've had resolved. We have not been at all happy with the Tile & slab company.

The buying experience was great. The only thing we could have asked was for a little more communication. The first 9 days in the house were great until the quality of workmanship showed with a major sewage backup. While Lennar responded quickly the weeks to follow were a nightmare with no admission of fault. They actually blamed their plumbing company. I felt like a general contractor trying to get it fixed. People would show up with no idea what they were to work on. It eventually all got fixed but needless to say my new house doesn't have that new feel. To top it off we missed a nice show we had tickets for and Lennars response was sorry we don't reimburse for things like that. Great customer service......not. ... More

The quality of the work is good, except there are a few issues that I contacted but never got resolved.

First day in the house someone (from the looks of things most likely one of the workers on site) stole all the arc fault breakers out of my panel. First day welsome to your new home. Afte approaching Lenar, I was given the "Sorry Charlie get lost" Not much of a warm welcome is it. I spent $1400 of my own money to replace all breakers and have an electrician come out on an emergency call sfter hours. I think Lenar could have done a little bit more....

In our experience, the home buying process at The Province in Indian Wells was terrible, although we love the home, the neighborhood, and our neighbors. The main trouble came from the Representative at the model homes, Corina. Once we opened escrow, this was our point of contact. During escrow, Corina was very uncommunicative, told us wrong or incomplete information countless times, and even almost caused us to lose the house on two different occasions. On the day of closing, which fell on a Friday, Corina dropped the ball once again and we had to drive from Indian Wells to Menifee to the Lennar Escrow office to fix it and close on time (4.5 hour roundtrip drive and had to leave work unexpectedly to do so). Corina and the sales team take Thursdays and Fridays off with no communication or support available, so if your contingencies and or/closing date fall on a Thursday or Friday...beware...you are on your own those days. The unfortunate part is Lennar seems to not care at all about Corina's lack of ability...we have met three other couples that recently bought here that had a terrible experience with Corina's work too, causing a lot of stress during the buying process. Oh...and if you're self employed, bring your own loan. We wanted to take advantage on the $10k in closing costs' credit, but the Lennar loan person didn't have more than 1 year of experience, so he just denied us the loan 4 days before loan contingencies were to lift; we secured our own loan within the four days with no problems, and we had to fight to get the $10k credit even though we "had" to use our own loan officer/company. Great homes, terrible sales experience. Very unprofessional. ... More

Javier from Lennar Loan processing has created a very stressful and not pleasant at all. The loan processing and interest rates were delayed and once we were pushed to the corner , they didnt leave us any option but to take the loan. He misguided us when we had an option to go with the private lender.

My experience has been difficult especially with Lennar Mortgage and Allen at sales office has been amazing and is trying but could have done better. They don't realize we are deaf and required accessibility at home but not willing to work with us to ensure our home equip with, so we have to pay extra which is not fair as hearing customers have those all set included while we deaf have to buy equipment to go with. That's really annoying. Builder and office need to be sure they're sync as their floorplan are different than office shows so it's a problem when i noticed errors when they built my house. Offices need to ahead with TV/Internet services once they open new homes here, so they have time to survey and set up ready for us move in especially I'm working at home remotely so that caused me a week missed job due to no internet services. That's really stress me the whole week searching services but had to go with one for now till Frontier to get availability hopefully July 1st and hopefully to buy out the termination fee from current to frontier as my job requires 1 gig whereas my current is only 250 mbps so not great one. It's frustrated. I feel that they owe me for that termination fee as soon as frontier completed and availability in July or so. They said pls complete QR and asked me to call with virtual video. I was like duh I'm deaf so i cannot use virtual while I'm using my relay service as interpreter to call. I called and said I'm deaf so no way I can use that kind of technology. They need to do better when it comes down to deaf customers!! I've been with Wells Fargo Home Mortgage for 20 years and 38 years in mortgage industry. I've work with several builders similar as this Lennar. Honestly, they are way much better than this one. I however do love my house than my old house. Through they could do better. I'll be working on ring system that was given to me a box to set up. I was like oh boy we are deaf and not sure if it's requiring for us to hear which is a joke and insult us as customer. They could provide a better one for deaf clients! Overall, I'm giving C to office and D to mortgage which is the worst I've ever had. ... More

Lots of problem with new builds

Bought a brand new home. A/C already needed fixed. Took 2 weeks to get done and the temperature outside was in the 90s. Also, two months in, we STILL don’t have access to a mail box. Two outlets have stopped working in the kitchen. Solar panels have still not been activated when they said they should be. Overall, disappointed in my overall experience of buying a half a million dollar home.

I had a great experience working with the Lennar team from the sales person (Rosalie to the closing notary person (Taylor). Everyone was professional and very friendly. I was especially impressed with the loan processing team. They processed my loan in such a short period of time, and I was able to close escrow in 3 weeks. Thank you Rosalie, Jerry, Megan, Javi, and Taylor for all of your hard, dedicated work!!!!

The lending and purchasing was terrible. I have other co workers and friends who just gave up and didn’t move here because of the process. I’ve shared this a few times with Lennar and no acknowledgement for your sales team. The home itself and lot is amazing.

Great experience with group of experienced Lennar team. I will recommend them to any potential buyers.

Well let’s start with the deception of the sales team or shall I say Abby. She speaks very condescending, she gives false information and misrepresents what you’re purchasing. Then tells you when she gets called out on it “just cancel the transaction then.” Her management doesn’t hold her accountable and they don’t even respond to complaints or concerns so there’s no wonder why she gets away with having poor ethics. I have all this in email correspondence to back this up as well. She is very unprofessional and it doesn’t matter because it seems like a company problem. When we did our walk through the first time we found tons of problems. We were told it was a 3 hour long appointment but we felt rushed and were there for 2 and he apparently was filling in for someone else. Half way through my walk through I asked if we were being picky he said no but about 30 minutes later when we noticed the door frame wasn’t painted and window was crooked he then said “ we’ll you are being a bit picky.” For a crooked window? Our sales rep and the lender have been the two pleasant experiences we’ve had. Both very responsive and very professional. The issues we ran into are being addressed thankfully. But would I purchase Lennar again. Ask me in a year because the buying process with lies and the headaches we ran into this far I would advise others not to. ... More

The staff were customer friendly, professional, and patient and answered my questions; I have no complaints, I like the floor plan, and the community is ideal for my daughter and grandchildren. I feel safe and secure, which is a plus for the community.

We’ll breakdown this review into 4 areas Lennar Sales, Lennar Title Services, Building Team, and Warranty. This review is for the Dolce Homesite Lennar Sales (Eileen and Carla) - Our first Dolce sales office experience was with Anastasia and she was great. She took the time to go over the features, explain things, and even took us around the Dolce neighborhood to show us properties and amenities. Her customer service, positive attitude, really sold us on the Dolce community. Sadly, Anastasia wasn’t working at the Dolce location when we came back to start the sales process a couple months later. We ended up having to “deal with” Eileen and her “empty-suit” of a supervisor named Carla. This is where we experienced the most grief. Eileen showed disdain for us from the beginning the moment she learned we had a real estate agent representing us and that we had our own financing. We later learned that those two things typically mean Lennar makes less profit because you aren’t financing through them and less commission potential for Eileen because portion has to go to our agent. After viewing the model we were interested in, we went back through the sales office to exit. We were rudely excused to leave the office to “go grab lunch to work it out” because apparently Eileen didn’t want to listen to my wife and me talk about the house and options were were considering and our financing plans. This visit was in the middle of the week and sales office was empty. Apparently we were a bother to her. This was the tone we experienced from Eileen during the whole sales process. We even tried to escalate to her supervisor Carla who also refused to talk to us other than to say keep her cc:d on emails. When we were done, we had over 200 emails. A large number of those emails being because Eileen’s refusal to answer simple/direct questions, refusing to respond, and laying blame on other Lennar departments. Dealing with her was excruciating and stressful. She exhibited the same unprofessional behavior towards us, our agent, our lender, and even Lennar Title personnel. It’s hard to believe that Lennar has this person as the “face of their company” in the sales office. It was also disappointing that her supervisor Carla refused to participate/engage in any discourse throughout the entire process. We left voicemails for Carla and sent her multiple emails seeking help to intervene that went unanswered. If we didn’t love the house we would have walked away from the deal at this point. Lennar Title Services (Vickie)- Yes! finally some adults in the room. We decided to use Lennar title. They were great through the whole process and worked hand in hand with our lender to get our deal done. They kept Eileen to task who kept trying to place blame/responsibility on the title department for items Lennar Sales should have handled. Their professionalism and customer service helped make this a special moment and kept us from walking away from the deal due to all the frustrations with Eileen. Building Team (Jerry) (pre closing)- he’s a personable guy and decent customer service, but delayed responses probably because he’s overwhelmed with the neighborhood buildout. Our Initial walkthrough was done before electricity was as turned on, there were surprisingly a large number of items we marked for correction, and a few we missed that we had to address via warranty claims post sale. Advice… be that person who goes over things with a fine tooth comb as there doesn’t appear to be great quality control during build. Feels like Lennar should have caught and corrected most of the items we called out during our walkthrough. Warranty (Jerry and various trade teams) - less than stellar. You aren’t a priority now that they have your money. Opening warranty claims is easy enough via their web portal, but it basically gets rerouted back to Jerry who has to engage the various trade teams (plumbing, drywall, counters, etc.). Feels like a second job having to send multiple reminder emails just to get an appointment for inspecting your claims and that is after you do a virtual inspection via phone call and picture submission. We are roughly 2 month living at the house and the majority of the items are still open unresolved. Advice..take your time and inspect EVERYTHING in great detail during your walkthrough. ... More

The quality of the materials and workmanship very poor.