Lennar Reviews in Riverside San Bernardino, CA

The workmanship is on the sloppy side, for lack of a better word. I’m having to submit customer service request for too many issues that should’ve been taken care of before moving in.

The quality of homes are great but of course there is always some details that need to take care and the person in charge is not good like the person we have before (Jose)

The product is great and I am happy with it. The customer service from the loan officers was not what I would have expected. Everything was via email. No one ever called to tell you who would be calling you next, or what the next steps were. You would just receive an email from someone new making request. Very impersonal for such an important purchase. The initial agent was missing in action unless they needed something signed on their end. Never reaching out along the process to see if we had questions.

Jason and Maria were definitely a pleasure to work with Carlos also was very professional all of them are valuable assets to lennar I'm definitely recommending lennar to people I know I think the HOA fee is way over priced and should be lowered a few people I tried to refer to said no to the offer simply because of the HOA fee

Buying experience was not like any I have expienced before. Communication was horrible. Loan requirements were ridiculous. Took forever to get loan approved and then rushed to close and got keys before home was entirely complete. Still working on the solar to complete process. Streets in front still have construction wear and damage and markings because I got a model home location so streets look old. Was not happy that quality of work is not a guarantee to upgrade shower heads and design of bathroom door in master bedroom is so difficult to close as it’s maybe an inch from toilet and no help with a fix. It was nice to have a new home but all the issues is not worth it for the high cost of the home ... More

Team isn’t always on same page.

Over my experience with Lennar has been pretty good.

It's been a great experience for us, from the customer service. from the front office to the Mortgage team everyone was great. Jackie at the front office was amazing and Renee and Lori from the Loan prep team. We love the area and the surroundings.

Home buying process at Lennar is worthy I did not expect that we will have our first home at Lennar Quartz Ranch Meadow walk Menifee. Lennar team made our dream house became possible. Especially the guidance and assistance that we received from Gail (Lennar agent) and Shawn (lender), They are very2 nice person and helpful from their heart. I give my 100 % trust to them and 100 % willing to refer to my friends and relatives in case they are interested in buying home at Lennar.

Promised work to be done to the house takes way too long. It’s been almost 2 months and still not all complete. Warranty claim process also lacks priority. When submitting claims on portal, virtual appointment takes a full week and the actual work to be done another few weeks after that. Sometimes the guys say they show up and they don’t show up. Overall, Lennar builds good quality homes. As long as those warranty and promised work gets completed, I have no other complaints besides how long it’s been taking.

Like all quickly built homes... lots of little things need to be fixed/replace already. Nothing serious---all minor issues.

Ryan onsite superintendant has been great/responsive& very helpful.. You have a gem in this guy

It was good not great

Love the layout of my new home and all that comes included with it, however, the smart home/connectivity features have not been very smart and frustrating. Both the sales and customer support staff are great to work with...need better security of the outdoor electric panels to prevent theft of breakers.

Ease in buying the home but some hidden problems that you won’t find until after possession.

It would be beneficial for a Representative of the HOA to be involved in the Purchasing process to provide valuable Information to buyers regarding HOA rules and regulations re: front and back yard landscaping etc. I am finding it challenging to adhere to all the regulations for Installing landscaping. It would be helpful to provide some HOA Approved Business Referrals to members for an easier transition. Thank you.

The initial experience wasn't great and even after moving in I feel like the sales team don't value the residence...no welcome gift, no follow up. BUT the building team lead by Eric have been amazing in addressing concerns inside the home from paint to drywall to electrical to back ordered items. He makes you feel like he cares that you are there and wants you to really feel at home in your new home.

A little more attention to detail is needed in workmanship. It was found when attempting to install a ceiling fan that the wires were completely painted, over and they had to be scrapped to identify the color. Where you'd assume 18" between studs, it was 24". After some rain, a 2 1/2 + foot sink hole appeared adjacent to the exterior garage wall directly below the breaker box.

Great location, floor plans, quality of the material, attentiveness

They try their best to satisfy the customer.

I appreciated the email updates so we could stay on top of the building process.

I was impressed with all of the homes I saw. The staging of the homes made you interested in purchasing. I am happy that the builder included all of the appliances in the purchase of the home. I pretty much got everything that I wanted.

Over all a good experience sad I had a horrible experience with eagle home mortgage. The worst possible treatment a client should ever receive. Jc

We love our community and our first new home!

Compared with other builders, Lennar gives so much amenities/equipment as standard not as add on and we have made research 8month before we bought the house. which is a great value. However, during the final walk and the first 90 days, we found quite a bit of issues with quality workmanship, some are small and some are majors. Most issues were addressed but the more we pay attention to details the more we have issues with workmanships. For example, ceiling on the second floor was uneven toward the wall and we found out when we painted the wall ; secondly, numerous cracking on wall plaster ; bedroom doors were installed improperly and The edges rubbing the frame when opening or closing ; when flushing the toilet, you can hear the water running down the pipe so loud , which could be a sign of improper sealing.; weather stripping on the doors wasn’t installed properly and I can see big gaps on the bottom of main door: I’m still trying to address all issues with the builder for resolution. ... More