Lennar Reviews in Riverside San Bernardino, CA

Friendly and professional but be prepared for many issues with finished quality and timely response to address issues…especially with the numerous small contractors they use to complete homes…

The quality of the materials such as running boards, window screens, especially paints is very poor quality.

Coming from Wisconsin the bathrooms are normally close enough that you don’t need to waste water by running in down the drain for 30 second to get hot water. Also the change of design of not having a land line option in the house is a bit disappointing as when the next emergency (earthquake or fire) in the area, we know cell phone will not work. I also don’t understand why we have no option for electric appliances when there are solar panels on the roof. These items make me question the architect that designed the buildings.

People are great and helpful but the time line they are given to build is causing a quantity over quality situation putting unnecessary pressure on the workers that are doing the work

Quality of work in building home was poor, seems certain trades are about quantity not quality when it came to building home.

I’ve emailed and called several times and spoke with the builder to get the cover for a sprinkler head that is missing. When we did the walk through it was documented and they said it would be done by the time we moved in, it’s been over a month and there still isn’t any communication on when it’s gonna get done, it’s very frustrating that once you purchase a house from lennar it feels like your concerns are put to the side and that’s not good for a company to promise these things and here we are well over a month with no response. Very disappointing to say the least.

when you do your house walk the first and second time, everything looks great and you are loving it, once you are settled in, you start to really notice everything is rushed and done the cheapest way, when you are putting in tickets for repairs, they take along time to reply, i understand i am not the only one here but on some tickets, they dont even get back to you, i am still waiting on cracked/broken cabinet drawer which i mentioned in the walk thru

It was very difficult working with Michelle to be honest. This is our second home and there is no comparison with how great tri point was with purchasing and any issues we have had. There are some things that we went through with Brian during the walk through who was great, however when michelle handled our second walk through she was very dismissive and inattentive to our concerns. Anyway we addressed was a straight no without looking further to the issues. Our dishwasher was broken inside- the parts are unattached, the whole dishwasher can be removed it was never properly assembled and when we addressed this her response was we have to reach out to GE as it was not brought forward during our walk through- how would we know to run the dishwasher during our walk through Also other concerns and issues we have had it seems like the other representatives like Corina and Brian at least attempted but Michelle was just very frustrating rude and inattentive to deal with which did not make our experience pleasant. ... More

Well, I felt during my home buying process, the communication between different departments was lacking in which it affected me at times. There are too many websites that Lennar has and getting on the portal wasn't user-friendly.

Very good homes but the mortgage process needs improvement

Lot of lack of communication, answer or updates from sales. Also I have been complaining that might have some issue with the electric installation in the house and it has been kind of ignored . Some specific issues were taken care after 3 or 4 claims but still the breaker keeps going off. It’s not normal that a new house have the breaker off so often. Wish some one could come and inspect in general if everything is ok.

Loan officer Jason was amazing and we’re Extremely happy with his service. Overall, the neighborhood is great however, several items on the house were not completed correctly. Also, very concerned about some of the other items I have brought up…..I have been unable to get a phone call back from Lennar about my concerns. However I would definitely recommend buying from Lennar to my friends and family

I used to think Lennar was the best builder ever! Why? Because they used to install ceiling speakers, cat5 jacks in every room, and not only they Not have that, they have no phone jacks, they decided not to run conduit from the garage to smart box, which the modem is in the garage, and if you want home phone, you need to put it in the garage. They got so cheap they decided to not install the flex conduit and they install the latch on the gate not only upside down but they put it on the outside instead of inside like it’s supposed to, and their excuse? “Oh well, that’s just what was in the plans!” That deserves a 1 star, but I didn’t cuz I still love my home. ... More

The walk through would best be done after move in...overwhelming before. Retention of info would make sense after becoming familiar. Front yard landscape is unappealing. Warn new buyers untrustworthy solicitors seeking landscape, concrete jobs.

The quality of materials used to build the home is top notch. Also the built-in technology is great, such as solar panels, water leak detection, sprinkler system, fire alarm, ring alarm, etc. Customer Care has been quite responsive to resolving issues.

Troy, Trina, and Joe have been helpful throughout this process. Erin our consultant was the best

The overall process of buying our home was fabulous thanks to our own personal realtor they were able to provide a very transparent and prompt response to all of our concerns. However this is an issue Lennar needs to address. When working with buyers who are prepared, prompt, and most importantly represented your loan officers should provide better overall customer service. We had offers and pre approvals from other lenders who provided our numbers within 48 hours and Lennars process took nearly two weeks even with all of the requested documents. Overall I still recommended friends to purchase in the same community and they had a similar process but overall they were happy with their purchase. I hope to hear you have improved in the future for future developments ... More

Home buying experience was mostly okay, but Lennar Mortgage agents were extremely incompetent, and our closing was delayed due to multiple clerical issues with Lennar Mortgage who kept sending paperwork with the wrong amounts owed to us. Also, sales agents are arrogant and rude until you you're in contract, so dealing with anyone at Lennar felt like a chore every-time.

No medicine cabinets in each bathroom is very inconvenient and will just need to be added, not good. Interior paint appears watered down or just very cheap. So thin any touch leaves a mark

We bought in a non-home owners association. Think twice about that. Cars, trailers everywhere. Weeds not being taken care of. It’ our mistake but it won’t happen again. Lennar does not control the crime while bldg homes. I think it’s very dangerous here.

Communication with lennar employees was not great. Nobody knew what the other employee was doing. Dates did not line up. One employee would ask me for documents and info that was already given to other employee. Response back to emails from lender and agent was not the greatest

The quality of the work is good, except there are a few issues that I contacted but never got resolved.

Well let’s start with the deception of the sales team or shall I say Abby. She speaks very condescending, she gives false information and misrepresents what you’re purchasing. Then tells you when she gets called out on it “just cancel the transaction then.” Her management doesn’t hold her accountable and they don’t even respond to complaints or concerns so there’s no wonder why she gets away with having poor ethics. I have all this in email correspondence to back this up as well. She is very unprofessional and it doesn’t matter because it seems like a company problem. When we did our walk through the first time we found tons of problems. We were told it was a 3 hour long appointment but we felt rushed and were there for 2 and he apparently was filling in for someone else. Half way through my walk through I asked if we were being picky he said no but about 30 minutes later when we noticed the door frame wasn’t painted and window was crooked he then said “ we’ll you are being a bit picky.” For a crooked window? Our sales rep and the lender have been the two pleasant experiences we’ve had. Both very responsive and very professional. The issues we ran into are being addressed thankfully. But would I purchase Lennar again. Ask me in a year because the buying process with lies and the headaches we ran into this far I would advise others not to. ... More

My issue with the home buying experience was with Lennar mortgage not the home itself. The time it took to not get approved is going to cost me a significant amount of money over the life of my loan.

Like any other home, I imagine there were small problems that would pop up but were generally quickly handled by Lennar. The sinks in the home all around are absolutely terrible. None are designed to drain food and water. They are mostly flat and therefore don't drain very well. The kitchen sink particularly would have been better off with a 2 basin sink that actually allowed itmes to flow downward and drain.