Lennar Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About Lennar.
Read all 645 verified reviews from homeowners that built a new home with Lennar in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Riverside-San Bernardino Area
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Customer Reviews
Jeff was Awesome
- John D.
- Verified HomeBuyer
- September 27, 2022
- Jurupa Valley, CA
Although the closing procedure was stressful, Jeff our agent was awesome. He came through in the end. I would only tell the team of agents working in one office to work as a team. Jeff gave information to them when he was due out of town. They played like they knew nothing when we asked questions. We love Jeff.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not great
- Sabrina M.
- Verified HomeBuyer
- September 20, 2022
- Winchester, CA
Even though they have a field rep that is amazing the workmanship of the home I bought is not well put together. My experience with Lennar has not been what I had expected at all. The many issues I have encountered are not small issues and very concerning to me at this point. Electrical issues, pipe leak, AC issues I can go on. Just not a happy home buyer right now.
Total Score 5
Quality 1
Trustworthiness 3
Responsiveness 3
New construction with poor quality
- Doris S.
- Verified HomeBuyer
- September 12, 2022
- Fontana, CA
The paint job that was done in the kitchen and restrooms were of poor quality. Paint was splattered all over the floor and globs of paint were dropping on the wall. The construction didn't seal holes from the deck causing a lot of bugs to come inside the house, especially a huge trail of ants the first 2 weeks we moved in. When we did the inspection of the home prior to moving in to fix any mistakes, they missed it of what we marked off. They were supposed to fix all the mistakes but only did about 70% of them. The information we received from our agent was inaccurate as well. Overall, for ...
Lennar responded:
Hi Doris, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the issues you had to face in your first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
It was good
- Anonymous
- Verified HomeBuyer
- September 06, 2022
- Jurupa Valley, CA
It was good not great
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Great experience.
- Lori A.
- Verified HomeBuyer
- September 06, 2022
- Redlands, CA
Everything about the process was great. The house is well made and has all the modern “smart” features. We love our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Love the layout of my new home and all that comes included with
- Jamie C.
- Verified HomeBuyer
- August 31, 2022
- Menifee, CA
Love the layout of my new home and all that comes included with it, however, the smart home/connectivity features have not been very smart and frustrating. Both the sales and customer support staff are great to work with...need better security of the outdoor electric panels to prevent theft of breakers.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Love the house but get your own lender.
- Kyle B.
- Verified HomeBuyer
- August 30, 2022
- Hemet, CA
The house buying experience was fairly easy. Construction was completed ahead of schedule, the ladies in the sales office were pleasant and we are now enjoying our new home. I would however recommend using an outside lender. The Lennar mortgage team was horrible. They don't answer calls ninety percent of the time and it took an average of 3 days to get a return call. We were offered six thousand dollars toward closing costs if we went with Lennar's mortgage team. My lender still beat them without any so called credits and they actually picked up the phone during business hours as well as ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Home buying and issues resolve
- Sreenivasa R.
- Verified HomeBuyer
- August 23, 2022
- Jurupa Valley, CA
Home buying experience is below average compared to other builders. Issue resolving is worst possible. I have 2 lennar homes (one in Florida, and one in Jurupa Valley CA). Florida house is 2 year old and California house is 2 month old. Whenever I create a issue, computer system picks up my Florida home address and case automatically closes as it is out of warranty. Computer is not picking up new California address for issues, even if I enter it manually. So far I have very tough time in getting issues resolved and I do not know what to do. Hope someone picks up this issue and resolves it.
Lennar responded:
Hello Sreenivasa and thank you for sharing your comments. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
Exploration- Shadow Rock
- Joshua P.
- Verified HomeBuyer
- August 23, 2022
- Jurupa Valley, CA
Lennar! Lennar! Lennar! They helped me buy my first home that ended up being my dream home. I am now a Veteran homeowner and I wouldn't have gone with any other builder. Justin and Christopher are the utmost professionals who answered any questions I had throughout the process. They have a great team overthere!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
George
- George P.
- Verified HomeBuyer
- August 16, 2022
- Palm Desert, CA
Lennar is a great track home builder and they are the best to deal with when it comes to buying a home from A to Z. All companies working under the Lennar supervision are great in the process of completing the home building and the buying process. I recommend Lennar extensively to any one that is ready for a smooth transition to a new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - quality has gone downhill, can't wait to sell
- Catherine S.
- Verified HomeBuyer
- August 15, 2022
- Palm Desert, CA
quality has gone downhill, can't wait to sell
Lennar responded:
Hi, thank you for your review, and we are sorry to hear that. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 5
Responsiveness 5
2nd home with Lennar...and we'll do it again
- John M.
- Verified HomeBuyer
- August 09, 2022
- Hemet, CA
We were tickled, delighted, and happy throughout the entire process. Everyone was kind and made our buying process simple. The site managers were quick to answer questions and fix anything we thought wasn't right. We financed through Lennar. Our rates and fees were very competitive and were better than what was on the market. As interest rates were rising they helped us find ways to keep them down and to keep our mortgage in the range we wanted. My only negative through the whole process was towards the end with closing. Lennar uses multiple different website portals and forms for documents. ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Team
- Jose A.
- Verified HomeBuyer
- August 09, 2022
- Fontana, CA
From the beginning my home buying experience has been great with Lennar. From my agent Debrah to my construction manager Frankie to the customer service with Brett, they’ve made my experience with Lennar a good one and a most memorable one. Thanks guys
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Jesus
- Jesus N.
- Verified HomeBuyer
- August 02, 2022
- Indio, CA
Don’t sign off on the day of your walk though. If there are issues to be fixed have them fix it before you sign off. I’m 7 months in an still waiting for them to fix a kitchen drawer that was blue taped the day off walk thru. Costumer service rep dose not care
Lennar responded:
Good afternoon Jesus, thank you for your review, we sincerely appreciate your feedback. If there is anything we can do to assist you going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Interior details
- Juan R.
- Verified HomeBuyer
- July 27, 2022
- Winchester, CA
WE HAVE JUST SOME INTERIOR DETAILS THAT WE NEED TO FIXED BUT OTHERWISE EVERYTHING LOOKS GOOD WITH THE HOUSE THANKS LENNAR AND TEAM
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Below average
- Natalia G.
- Verified HomeBuyer
- July 26, 2022
- Indio, CA
You get what you pay for. This pretty much sums it up. They do have a pretty decent and friendly after sales staff that mops up the Problems caused during construction. Don’t expect a quality build.
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 4
Good value but still issues here and there
- Yong L.
- Verified HomeBuyer
- July 26, 2022
- Chino, CA
The value of home is good. But still unresolved issues: Fire detector not replaced yet (already in my second month) Few windows doesn't close well Outside lights not lighting at night (front and back where garage is)
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - We have a great home buying experience in the way that we were
- Ronajane B.
- Verified HomeBuyer
- July 22, 2022
- Redlands, CA
We have a great home buying experience in the way that we were able to see how they build our home. Then we have that happy feeling and contentment when it’s done. The loan process was stressful but worth it. Kathy and Rachel help us a lot and never left us behind. Ferrin always updates us all the time. Jose and Noah work hand and hand for us in any repairs we need. We knew we have a new family in this community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I had good experience with lennar home .
- Maheshwar N.
- Verified HomeBuyer
- July 21, 2022
- Redlands, CA
I had good experience with lennar home . Everything I got good only that one when I walk in my upstairs floor it makes some sound that is not good and also I can feel unbalanced carpeting . Thanks
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar - Again very trashy quality and built quality and also material
- Ani G.
- Verified HomeBuyer
- July 20, 2022
- Ontario, CA
Again very trashy quality and built quality and also material quality day after day getting worst and worst Trash kitchen quality AC Built walls Landscaping Home appliances All very trashy and low quality materials Not worth the price I pay at all Regret to buy from you guys
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Overall, home purchasing process was good.
- Ambrosia C.
- Verified HomeBuyer
- July 20, 2022
- Fontana, CA
Overall, home purchasing process was good. The Lennar representatives were very helpful and accommodating. Especially, Klarissa with Stonebook/Ridgeview releases. This only thing we wish is that materials used in this build were of higher quality. We’ve already had to repair the shower after only a few months of use. The home value is compromised when lower quality materials are used in the home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Electrical Issues
- Anonymous
- Verified HomeBuyer
- July 19, 2022
- Fontana, CA
House is pretty good, only problem I get is the electrical issue. The light switches and electrical outlets do not work in most of the areas in the house
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - The process was ok, compare to the first Lennar property we purchased.
- Crispin C.
- Verified HomeBuyer
- July 19, 2022
- Menifee, CA
The process was ok, compare to the first Lennar property we purchased. Window coverings, fridge, washer and dryer was not provided, unlike the previous Lennar condo we had. Other than, the house is nice.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Didn’t get help in setting up ring app. Minor thing haven’t not gotten fixed
- Manuel O.
- Verified HomeBuyer
- July 19, 2022
- Indio, CA
Not satisfied with purchase or with help on getting set up on my new home. They promised you the world . After you close escrow your on your own!!!!!
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Buying process is very convenient and the sale team is always
- Syed A.
- Verified HomeBuyer
- July 19, 2022
- Ontario, CA
Buying process is very convenient and the sale team is always ready to cooperate. Syed
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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