Lennar Reviews in Riverside San Bernardino, CA

Buying process was pretty smooth and sales staff was on point and very quick to respond. After closing, the construction and communication has gone down hill. Would strongly consider other builders on my next home purchase. Overall experience was a 6/10.

Sadly, the information from one team to the next gets lost. The client has to constantly remind them of what was told and by whom. Obviously, the client will do it since they are making such an important investment, but the support and guidance provided by Lennnar, especially to first homebuyers, is subpar. Lastly, quality of materials, attention to detail and overall value for the price paid is questionable. There is a general lack of refinement with many details.

Due to the COVID-19 pandemic, it was somewhat understandable that their office was limited interacting with their clients; however, it was very difficult getting to them for questions we had while trying to buy and close our house with Lennar. They were always late responding to our emails and phone calls. We had to try multiple times to get the answers we need in order to move on to the next step. During the last few days while closing the house, it was hard to contact them with questions and to find out the status of the closing process. After we moved into our new house, the customer service response to our service requests have been poor, delayed and frustrating. There were many issues we found at the time of final walk-through before we moved in, but only half of the list was repaired by the time we moved in. We found more and more items that required the repairs, but Lennar's response has been insincere and dishonest. They promised that all items we put into the repair list will be taken care of as soon as possible, but until today, they have only managed to repair few things on the list, i.e. 30% of the items in the list. We had to keep asking the same thing over and over until one or two items on the list get taken care of, then no response from Lennar customer service rep. Only a trickery and falsifying promise was given whenever we made requests for the repairs. In addition, the house has so many issues that need the repairs, we were so disappointed on the workmanship and the materials Lennar used to build the new house for the buyers. ... More

Landscaping is poor. No weed barrier on mow hill. Garage completed without a primmer coat, which is horrible. Trouble matching interior paints. Response time to have issues completed is sub-par. Sales team was amazing, huge props to Rosalie and Kathy.

Inspect your new home on your first walk through and final walk through. Don’t sign off until EVERYTHING and anything you want fixed or changed is done. If you sign off and then complain later their responds will be, “ You signed off on the home.” Take a contractor you trust to inspect the home prior to signing off.

We love the house itself. We were disappointed that Lennar only installed 1 outside hose spigot in the middle of the enclosed patio and also 1 "inside" of the garage. Both are difficult to use. We had to spend a lot of money to trench the side yard to install water to the back yard. The grading in the back was terrible and we, again, had to pay quite a bit to grade it before landscaping. Lots of small things were wrong and at first the response to fix them were quick, and now we just wait and wait until someone corrects other issues. There were problems in front parkway where water lines burst twice. The workers ripped out all the plants and as of yet have not replaced them. We've asked several times to have that taken care of, but no help there. Our air conditioner slipped out of housing in attic because it wasn't fastened correctly and had to be reattached, then the repair man noted that a lot of the ducts were not even sealed and he taped those for us. We have had several damaged windows and some have been replaced. Now have noticed a cut in the slider door. Also plaster is cracking around family room window and no response yet. Seems like a lot of small problems considering the amount of money charged for this home. We are a bit disappointed with overall quality. ... More

Need to slow down the construction a bit and put a little more pride in the build. After purchasing my home I began to see the “quick fix” repairs around the house. Also do a better job with the fencing. There are three different fences in the community. It looks tacky.

When we talked to the new home consultant, it was great. He was very straight forward and answered all our questions. During the first walk through, there were no power so we couldn't test the electricity. The oven was not working; the main bath vent/fan was not working. They were reported and during the second walk through, the oven still was not working; the fan worked but it was out of commission within two days after we moved in. Issues came up rapidly. Light switches not working, oven was still not working, fan/vent was not working. After I reported them, they really took their time to response. I still have outstanding issues that haven't been resolved. When the electrician came by to fix the light switches, even he said the connection were terribly done. Don't get me wrong, the house looks nice, but I am afraid to touch anything in there in fear that one more thing would fair to operate! ... More

Would have liked to have been better informed during the whole process. Structural and design changes were made during the building process that I wish would have been shared with us. Issues addressed were not completed by final walk through. A month into ownership, we feel that some issues were forgotten about.

The sales experience was easy and great! Many promises during walk through and signing- after that ghost town to any issues

Problems keep popping up at this house. We’ve been here five months and I’ve put in probably 15 work orders. The builder slapped this house together without attention to detail or quality control.

Buying process was not horrible. Home has turned out to be built extremely poorly and needs lots of warranty work. Builder also decided to save money by not completing a retaining wall between the properties resulting in 15k in out of pocket expense to resolve eroding steep hill of dirt builder somehow got the city to sign off on. Stay away from Lennar if you want quality for your money.

I honestly purchased the home due to the location but was not happy and am still not happy with all the active repairs having to be completed due to negligence on the builders part. It honestly feels like they just slapped my home together.

Repairs not taken care of as promised

We had nothing but radio silence and issues when we were actually going through the buying process with Lennar, however once we moved in, we were taken care of with nothing but white glove service. Anytime we had an issue, or had a repair needed, we were taken care of or fixed up within a week. Crazy to think they were the same company. If only everyone at Lennar operated like the on-site sales team. Thanks to George, Daniel and Klarissa!

Going through Lennar for the mortgage got a better rate, but their people have no common sense. Totally aggravating. Closing was ok. Terrible follow up on punch list items. No call backs. Been in for over a month and they have disappeared, but still building across the street. I would not buy from them again.

Bought a brand new home. A/C already needed fixed. Took 2 weeks to get done and the temperature outside was in the 90s. Also, two months in, we STILL don’t have access to a mail box. Two outlets have stopped working in the kitchen. Solar panels have still not been activated when they said they should be. Overall, disappointed in my overall experience of buying a half a million dollar home.

First of all, my last name is incorrect. Even in this email for review. I sent at least 10 email and had 5 phone calls over this issue. Half of my paperwork has the wrong name. Same with my dad‘s name, it’s spelled wrong. Even on closing date to sign the docs for the title we had to go a second time, even then it was wrong. So we signed them with the name spelled wrong. After the closing, I still get emails, requesting documents. Even now after 2 months. It’s very unprofessional and annoying. We want to enjoy our home but we have issues after issues. This is my 3rd Lennar home, and thank god I did not expierence this level of unprofessionalism. I’m beyond disappointed with every step. There is much more but if you like to investigate further I’m happy to explain what we went thru. Thanks Zahra Kabir ... More

Not happy at all return the house I would

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. The walls scratch easily, the fake vinyl floors are easily dented. Overall, I wasn’t satisfied with the experience. ... More

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

I fell in love with the house, but the company was not trustworthy, unhelpful, and does not follow through.

Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was missed as the builder did not provide the necessary items to escrow in a timely manner. We even had to provide documents to the escrow company ourselves as the sales person was not responding to the escrow team. When we picked up our keys we were advised there was an issue with our mail box which was being worked on. We got the run around from the post office and the builder on this issue and had mail and packages returned to sender for several weeks. We had to open a PO Box just be able to get our mail. We eventually got someone high up in the post office to respond to us and stated they had already been in contact with our sales person and was waiting on documents. After many weeks the sales person finally responded with what was needed to get this matter resolved. The home has been great but you can tell some of the construction team rushed thru some items such as the shower not being caulked properly and leaking, brand new lights in the house going out - even though they are supposed to last for many years, needing a new ac compressor after living in the home for only 2 months, the sprinkler system not being set up correctly and many of the plants dying. Although I will say the repairs have been done in a timely manner. ... More

I will not call this experience a pleasant one. Working level team is not at all sympathetic towards buyer. They don’t have problem solving / reducing mindset. From day one things didn’t go in a professional ways. They collected all information from my agent and later on denied to pay any commission. This list is very long . However the above point was completely unprofessional. Construction quality is also having question mark . I have submitted few complaints but one of them is most important. Hoping a good resolution.

Low build quality, finding problems since day 1. A lot of relatively small issues but they build up and snowball. A lot of it can be avoided by putting in high quality work in the first place. Sales team and home rep are generally responsive but the same can't be said for their lender team.