Lennar Reviews in Riverside San Bernardino, CA

Not happy at all return the house I would

Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was missed as the builder did not provide the necessary items to escrow in a timely manner. We even had to provide documents to the escrow company ourselves as the sales person was not responding to the escrow team. When we picked up our keys we were advised there was an issue with our mail box which was being worked on. We got the run around from the post office and the builder on this issue and had mail and packages returned to sender for several weeks. We had to open a PO Box just be able to get our mail. We eventually got someone high up in the post office to respond to us and stated they had already been in contact with our sales person and was waiting on documents. After many weeks the sales person finally responded with what was needed to get this matter resolved. The home has been great but you can tell some of the construction team rushed thru some items such as the shower not being caulked properly and leaking, brand new lights in the house going out - even though they are supposed to last for many years, needing a new ac compressor after living in the home for only 2 months, the sprinkler system not being set up correctly and many of the plants dying. Although I will say the repairs have been done in a timely manner. ... More

First day in the house someone (from the looks of things most likely one of the workers on site) stole all the arc fault breakers out of my panel. First day welsome to your new home. Afte approaching Lenar, I was given the "Sorry Charlie get lost" Not much of a warm welcome is it. I spent $1400 of my own money to replace all breakers and have an electrician come out on an emergency call sfter hours. I think Lenar could have done a little bit more....

Had issues with the building team and the loan team that made the home buying process a living hell. There was not one sole person of contact on the building team that was responsible for communicating with me and getting issues pointed out at walkthroughs resolved. No one wants to do their job, no one is on quality control for the subcontractors, it’s been an absolute headache that has sucked all the joy out of being an owner of a brand new Lennar home, and I am moved in and still dealing with issues and can’t get an answer back on things. Several Lennar employees have told me “that’s not my job” when asked normal and reasonable things of them, and that sums it up perfectly. ... More

Low build quality, finding problems since day 1. A lot of relatively small issues but they build up and snowball. A lot of it can be avoided by putting in high quality work in the first place. Sales team and home rep are generally responsive but the same can't be said for their lender team.

While we are grateful to be in our new home, the purchasing experience was difficult and much more painful than it should have been. From the beginning, we were transparent with the sales agent, Mike, and we wanted to purchase in the community. Yet, we had to follow up with numerous emails and phone calls over a period of weeks to get the buyer's paperwork started. I'm convinced that the only reason his partner, Robyn, finally followed through is because they wanted to close the deal before the end of the calendar year. Despite not having been responsive themselves, they imposed fast deadlines before the EOY, so we were cramming to submit everything before the holidays. Once the purchasing paperwork was completed, we went through an even more problematic time working with Lennar Mortgage. The loan officer we were assigned, Javier, is even slower in responding and is entirely unprofessional. He would not respond to emails. Instead, he would call at inopportune times (e.g., 8 or 9 PM), not leave a voicemail, and send a text just saying "call me" with no context. Whenever we were able to connect on the call, he provided conflicting information between conversations. Hence, my husband and I stopped answering his calls and texts, demanding all correspondence be written via email. He ignored the request for written communications for quite a while. He continued to call, leave no voicemail, and text for a callback until I firmly (in bold, underlined, and capital letters so he couldn't miss it) said that communication would only continue if he responded in writing. Other examples of his unprofessionalism - (1) he tried to run our credit without informing us prior. We only found out after he texted us to say it was a failed attempt because we keep our credit frozen most of the time, (2) pulled our credit multiple times instead of the twice promised - once at the start and once before closing, (3) he would not respond for several weeks at a time (no auto-response) and when he finally did, said that he was sick or out of the office. We wanted to be diligent home buyers and set up a third-party inspector to report on the house. We asked about a (1) pre-drywall inspection and (2) pre-move-in inspection. We learned afterward (by physically visiting the neighborhood) that drywall had already been installed, and instead of notifying us of this fact, they just ignored our inquiry. When it came to scheduling our inspector before move in, we were told that we had to abide by their policy that the inspection must occur "within the five (5) days prior to the New Home Orientation" one day prior to the New Home Orientation, despite multiple email and phone call followups prior. Fortunately, they allowed us to schedule our inspection, but again, this was after so much time spent trying to abide by their policies after contacting them time and time again with no response. The last thing I want to call out, although an annoyance more than anything, is that our closing date was pushed up without notice; we just found out that we were closing when Mike reached out to ask if we would pick up our keys over the weekend. All of our paperwork and correspondence had pointed to the end of May, and we had maybe 72 hours notice before we actually closed. ... More

Wow, where do we start? When we actually stepped into the home, it was completely different than what we anticipated. One layout we received didn’t match on the AC units. We should have 2 and they insisted that we were only supposed to have 1 unit in a 2-story 3,000-square foot home. During the walkthrough process, some items were not completed and they still expected us to sign off as if they were completed. Very shady. We’ve been here about 6 weeks and have submitted multiple service tickets. It seems like we find a new issue every day. The communication between the loan officer and sales manager was very challenging. ... More

I had a horrible experience with purchasing my Lennar home utilizing Lennar Financial for the offered perks. I wish I would've just used my own funding as originally planned. I had zero communication from Lennar Financial - Leslie Ramirez and my out of pocket projecting closing costs were $5,000 under projected which was a huge inconvenience for me. The structure/home itself is great. I wish the home sales consultants and Lennar Financial had better customer service. For these huge reasons, I would not recommend Lennar.

While we have found the home to be exactly what we were looking for the overall experience was a struggle. The lack of communication during the process was astounding. We were asked to provide the exact same information multiple times as if the right hand did not know what the left hand was doing. Even to the point after signing the closing papers and in the process of moving, we did not know if we could have the "keys" to the new home that day. Fortunately at the end of the day everything worked out and we did get our dream home and look forward to many years to come.

After many years of seeing Lennar home sites throughout California, my wife and I decided to purchase one. One of the things we saw on all signs was Lennar’s “ei” everything included. My experience is nothing is included. The level of “cheap” rings thru day after day. We’ve only closed escrow less than two months and are having issues. To be fair maybe this is common for all home builders to be somewhat cheap? I would not recommend Lennar to anyone, based on our experience.

Home buying experience is below average compared to other builders. Issue resolving is worst possible. I have 2 lennar homes (one in Florida, and one in Jurupa Valley CA). Florida house is 2 year old and California house is 2 month old. Whenever I create a issue, computer system picks up my Florida home address and case automatically closes as it is out of warranty. Computer is not picking up new California address for issues, even if I enter it manually. So far I have very tough time in getting issues resolved and I do not know what to do. Hope someone picks up this issue and resolves it.

We just recently bought a home in Rosena Ranch from a Lennar community. Since we've moved in, we have had to call service quite a few times for issues that should not be happening in a new home. For example, our handrail on the stairs are already having separation from the wall. It is under warranty and will get fixed, but it is very inconvenient especially because the contractors have to schedule so far out. These things should not be happening in a new home. I don't know if I trust Lennar's workmanship. The backyard was done very cheaply as well and all the neighbors complain about the amount of mulch that was put in. ... More

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

I fell in love with the house, but the company was not trustworthy, unhelpful, and does not follow through.

Buying experience was torture. To many physical issues with house and property for the price paid. Quality of construction is marginal at best. would not recommend Lennar to a friend, maybe I would to someone I did not like.

After first home inspection managed to find dozens of flows, while during second home inspections, only few items has been fixed while other ones are still pending month after move in. On top of that other issues starting popping up due to craftsmanship and bad material. Very disappointed with complete process.

We have had a really terrible experience with Lennar. This is our first home purchase, and we thought it would be simple and smooth being a new home. The sales office was mediocre. Pretty disorganized with only keeping track of things on paper. They weren't able to print stuff out with lot information for us, it had to be handwritten every time we asked about another lot. Next, the person who our walkthrough was not very straightforward with us. He rushed us through things, which caused us to be unable to mark a lot of things that needed to be redone. He pushed us to continue through the house even when we were not finished marking things. Next, the quality of the craftsmanship in our home in University Park is appalling. I have never seen a new home look this terrible. The baseboards are sliced and cut in places and in others they are 1/4 inch above the tile leaving huge gaps. The cabinets are out of alignment, nicked and scratched and covered in putty in places. There were nails sticking out of our wall. Our AC makes knocking noises all in the wall. The molding on top of our cabinets is falling apart. We never expected our "brand new" home to have so many issues. I will say Lennar has been trying to remedy some of the situations, but others have been missed due to a poor or nonexistent customer care rep. I have multiple issues I have submitted multiple times to them that still have not been dealt with. I'm not sure what went on in this community to make it so terrible. At this point, I would never want to buy a new Lennar home again. We have lived here for 2 months and it has been nonstop work orders and workers coming to the house nearly every day to fix things and we are still only halfway through our list. If I ever buy a new home again I will definitely not put up with the kind of care the walkthrough person gave us. Because now we have a big mess with this house to clean up. ... More

You get what you pay for. This pretty much sums it up. They do have a pretty decent and friendly after sales staff that mops up the Problems caused during construction. Don’t expect a quality build.

escrow was horrible....we were in escrow forb8 month while house being built. They waited until the LAST WEEK to let is know we need few more documents. Then we're scrambling to find before we closed. Ended up closing after initial closing date because of it.

I should have known something was wrong with the seller agents when they brushed off my question regarding the real estate taxes and mello roos.

I will not call this experience a pleasant one. Working level team is not at all sympathetic towards buyer. They don’t have problem solving / reducing mindset. From day one things didn’t go in a professional ways. They collected all information from my agent and later on denied to pay any commission. This list is very long . However the above point was completely unprofessional. Construction quality is also having question mark . I have submitted few complaints but one of them is most important. Hoping a good resolution.

Lennar is definitely a builder with multiple lawsuits against their name who will do anything to maximize their own profits, by building low quality products with no care whatsoever, like a lot of other builders. All I've seen is lies and fake marketing. Marketed this community as private and gated, while they sold our safety out to the city just to make more profits. One decent thing is the responsiveness of the staff.

Lennar should be more than a regular construction company, as one of the best or the best in the country. We bought a Model house, good and bad, good that come with some upgrades that we cant get in other regular house, now the bad part is some of the stuff that is not correct or damage ( you name it ) cant be fixed BECAUSE IS THE MODEL WE DONT DO , this is ridiculous excuse, we pay more almost 100k for the same house as the others and get used / old stuff ... lennar REP very bad attitude, I'm not recommend to anyone else.

We have had a bad experience. There has been several several issues with the house. Constantly calling portal for repairs. Taking time off from work. I think homeowner should be more involved in building process when it comes to upgrades or choices for their house. Honestly i don’t think i would buy another Lenar home after this experience. I am still dealing with issues.

We moved in to our home on August 29, 2023. From the time of the 1st walk through, it was a rough go. There were many things to be fixed which is to be expected. What wasn’t expected was the way things were handled. We were told we had to sign off on the home which acknowledged that everything was good. When we said we would not sign off without putting some type of comments stating the items needing to be fixed, we were told we can’t do that and if we didn’t sign, then escrow would not close on time. Within the next week, many of the small items were fixed but the large items remained unresolved and continue to be to this day almost two months later. Some of our “major” fixes are the primary bath tub, the kitchen sink, the primary bath shower grout and the air conditioning. Here is an overview of our experience on these items. - The primary tub had a chunk broken out of it. We had to fight hard to get a new tub as we were told it would only be fixed, not replaced. When you pay this much money for something new, you should get a new item, not a repaired one. After it was repaired to our dissatisfaction the first time, it was ultimately replaced with a new one. - The kitchen sink had a small dent in the front. We were told the same story as the tub ie fixed, not replaced. After many discussions, missed appointments, and attempts, it was finally replaced on October 11. - The wrong grout was put into the Primary bath shower. We have yet to hear anything on this even though we have asked for updates several times. This is a very disappointing situation as we paid thousands extra for large tile and the installation of this tile. The pattern virtually disappears because the grout is white on white tile. The only resolution given to us by the designer before escrow closing was to stain the grout. We did not want our main bath to look like an after thought as we know staining this is not the correct solution. When asked why they don’t cut the grout out and replace it, we were told because they may chip the tile. The thought of this whole thing has physically made me sick. I have never used my main bath shower as a result. - The air conditioning. This is probably the most upsetting and alarming situation of all. When we did the walkthrough, we said we didn’t think the A/C was functioning properly. We were told it would be checked. On the second walk through, we brought it up again and told it was checked and functioning properly. After we moved in, we reported it again and we’re told it was checked including checking each register to ensure the air was coming out at the proper temperature. We knew it wasn’t working properly since we had rooms in the house that were hot and others that were freezing. Since Lennar considered this item closed in their books, we spent almost $200 out of our pocket to have an air conditioning company come out to check the system. Bottom line - there were 2 code violations, it was low on refrigerant, the units are undersized and installed backwards. We forwarded the report to Lennar who said they would send their A/C company out again. After Lennar’s second review, they acknowledged that everything the independent A/C company cited is correct. The code violations were fixed and refrigerant added; however he said he needed to get with his boss to discuss the remaining issues. It appears the A/C units were installed correctly but were designed wrong! The 3 1/2 ton unit is servicing the primary bedroom and bath, and the 1 1/2 ton unit is servicing the remainder of the house. This explains why the master is always freezing no matter how high we set the thermostat. A couple of the other rooms are hot no matter how low we set the thermostat. We still have no word from Lennar on how or when this problem will be fixed. The more alarming part is, you have many other homes in this development with the same problem as there are at least 6 or 7 other homes of this same model. Needless to say, this has not been a happy experience for us. Moving during the best of scenarios is one of the top three stressful things you can do in your life. Lennar does a good job of selling you on the front end but a very poor job through the process and delivering on the back end. ... More