Lennar Reviews in Riverside San Bernardino, CA

Several communication issues throughout the process. Seemed as though each sales rep, finance broker and escrow agent have too many clients and attention to each client is impacted. Issues after sale have been non stop with very little assistance in resolving the issues. Lennar needs to engage with their contracted vendors to ensure issues are resolved timely without putting the client/buyer in the middle considering these are their (Lennar) vendors.

Get your own inspection. Have everything addressed before moving in.

Once the house is sold, the sales rep is horrible on following up. I am still owed money, going on 2 months of wait time.

There was an issues on the outside and I was trying to claim that issue thru website bit it wasn’t working. So, I emailed one of the personal and haven’t got the response yet!!

Buying the house so good everyone at Lennar was helpful and professional. Once moved in get anyone to simply finish the repairs that were agreed upon on the walk thru has take multiple attempts. Many miss appointments no call backs no reschedules. Very disappointing and frustrating. I guess getting the house funded and closed was the most important part of the process for Lennar not customer service and support.

Lennar promise low rates and incentives but it really isn’t!

The home buying expereince was seemless except for the rate. The models are really and the home build quality looks extremely good. The support after we moved in was a bit okay and has room for improvement. What I hated the most in the home buying process is the sales rep said that they have interest rates specials but would quote different rates and would defer it to the lender. The lender quotes different rates to different people and when asked about matching the rate that my friend got, she asks me to check with the sales rep and they just blame each other and finally I had to go with a rate that was quoted to me. I wish they keep it consistent with the "specials" they provide. ... More

We had a leak in the downstairs bathroom where a nail was put through a cold water line. Mold was found in the walls from the leak and required holes to be placed in the walls and flooring in the downstairs bathroom, hall closet and entry area near the garage. We had a sewage blockage that was noticed in our walk-through. There was carpet installed on the stairs over broken floorboards. There was vinyl flooring placed over a hole in the sub-flooring in the master bathroom. I had to spend a few hours scrubbing white overspray from our flooring because the Lennar representative wanted to come use Acetone to try and clean it, which is very clearly recommend against, and I didn’t want further damage to my floors. Overall the experience has not been ideal and the quality of the build I would not rate highly. ... More

Hasn't even been a month, but a water pipe burst and flooded the first floor and dragging your feet to fix it, unless I email and complain about it. Probably should not send out mass "rate us," emails before checking the recipients, but here you go

Sending this review because this is apparently the only way to get the attention of submitted trouble tickets. I think that should should say all there is about Lennar caring about home issues. We seem to have been forgotten about as soon as closing happened. And please, work load due to the number of customers is not an excuse.

The processing part itself was not bad. Although we closed a day late because they forgot to give us some papers to sign. Which, they did again a few weeks after we closed.Just a bit of lack of communication. Some of the major issues that were noted in the walk through looked like they were repaired by a 12 year old. They are still not fixed. Customer care guy told us to text him “not email “ him very specifically and so I did but there was never a response at all. I can’t wait until all my issues are fixed so I can just be done with Lennar to be honest.

I have paid for stickers to be posted on the bumper of my car to allow me to enter the community after 9 PM three weeks ago and still have not received them. When I ask Lennar representative I get no response. I also at direction of Lennar have requested planting few trees in front and backyards and have not received any response.

The purchasing process and getting the loan was great - except that I have learned from friends who I referred that additional purchasing options could have been shared. Specifically, a buy down option. When I received the keys I sat in front of the home waiting for my husband to walk in with me. While sitting there a man and a woman walked out of the home (obviously left unlocked). The man was tall, but nonetheless, I got out of my car and asked "what are you doing in my home. The man said he was my neighbor checking design features" I tried to report this to several people, but I was basically given a run around. I did not call the police because I did not get the license number of the matte blue tesla. Next - when we did our final walk through we were told that several items would be done before we moved in. The person replacing a window came in as we left. When we actually moved in, SEVERAL of those items were not addressed. In fact they still had tape on them from the walk through. We have been in the home over a month and we finally had someone come out. I have submitted the information on line, even contacted my HOA - who tried to help. I believe part of the issue is that somehow the wrong phone numbers have been put (transposed) in my Lennar account. I complained about this early on when my initial walkthrough was delayed because of 1 wrong number in my phone number. The phone number and/or contacting my by email or phone was never a problem during the financial phases of the purchase. There are also rough finishes on baseboards and paint drips/flecks around the house. ... More

Lack of assistant during sales transaction. Sales person's availability and timely response can be improved. Lack of follow up on questions.

Within the first month had a leak in the home. Loan officer processed paperwork that was out dated

I have yet to receive any follow up from my original walkthrough from closing nearly two months ago. The response has been unacceptable.

I have submitted several issues that need to be addressed and have not received any response from you. When will my repair and maintenance issues be taken care of?

Could be a lot better if the Customer Care personally inspect the actual situation of the issue instead of using the "Visual" check. This way the issue will be corrected immediately and effectively. "Visual Check" step creates more over head expenses and wasting time for Lennar Homes process.

I have run into couple of issues from closing to emergency issues. My closing date have been changed for about 4 times and i have been stranded with my family. My rental and storage payment that was promised was never paid. Additionally, I called several times to report a leakage faucet and no urgency action/response have been taken on it for over 2 weeks and i have to look for a plumber to fix it at my cost, only to received an email stating my warranty has been voided. As at the time of this text, one of the vent is broken and creating noise, i reported it and for the past one week now, it is yet still fixed. Lennar emergency response is very porous. ... More

They promised some thing and they didn’t deliver. work inside of the house is not that great. Quality of the product is not great.

My home buying process was a complete nightmare. Initially the process was quite easy, but as we were getting closer to close escrow, there were a LOT of mistakes made on Lennar's end, lack of communication, and extremely inefficient. The quality of materials used was not the best, and the workmanship was poor. Even when I caught issues that needed to be fixed during the walkthrough, there were several items that were never fixed and I either had to fix them myself or go through the complaint process which prolonged even more. I would not recommend Lennar to purchase a home.

Just make sure when you do your final walk thru, you have an extra person with a good eye to catch the imperfections that you do not see.

This is my second Lennar home purchased, the first purchased before the collapse. I had hoped that the resilient economy and lessons learned from the past that the homebuilder is simply in the business of slamming up a bunch of houses without regard to customer experience. The home is very well designed, and the community is lovely, but from the framing to the wiring, to the plumbing, to the cabinets, doors, and windows, the labor used to construct and/or install finishes in this home are semi skilled at best. I am happy with my home, but know it will need to spend an additional tens of thousands of dollars addressing the builder defects. ... More

Make sure you take your time with your walkthrough. I felt rushed and some issues where never fixed.

Moved in with some issues and also quality of the work are not really well