Lennar Reviews in Riverside San Bernardino, CA

Buying the house so good everyone at Lennar was helpful and professional. Once moved in get anyone to simply finish the repairs that were agreed upon on the walk thru has take multiple attempts. Many miss appointments no call backs no reschedules. Very disappointing and frustrating. I guess getting the house funded and closed was the most important part of the process for Lennar not customer service and support.

Lennar promise low rates and incentives but it really isn’t!

We had a leak in the downstairs bathroom where a nail was put through a cold water line. Mold was found in the walls from the leak and required holes to be placed in the walls and flooring in the downstairs bathroom, hall closet and entry area near the garage. We had a sewage blockage that was noticed in our walk-through. There was carpet installed on the stairs over broken floorboards. There was vinyl flooring placed over a hole in the sub-flooring in the master bathroom. I had to spend a few hours scrubbing white overspray from our flooring because the Lennar representative wanted to come use Acetone to try and clean it, which is very clearly recommend against, and I didn’t want further damage to my floors. Overall the experience has not been ideal and the quality of the build I would not rate highly. ... More

Sending this review because this is apparently the only way to get the attention of submitted trouble tickets. I think that should should say all there is about Lennar caring about home issues. We seem to have been forgotten about as soon as closing happened. And please, work load due to the number of customers is not an excuse.

They promised some thing and they didn’t deliver. work inside of the house is not that great. Quality of the product is not great.

This is my second Lennar home purchased, the first purchased before the collapse. I had hoped that the resilient economy and lessons learned from the past that the homebuilder is simply in the business of slamming up a bunch of houses without regard to customer experience. The home is very well designed, and the community is lovely, but from the framing to the wiring, to the plumbing, to the cabinets, doors, and windows, the labor used to construct and/or install finishes in this home are semi skilled at best. I am happy with my home, but know it will need to spend an additional tens of thousands of dollars addressing the builder defects. ... More

The people handling the loan took forever to respond, would not read emails I sent them before asking me for information, information which I clearly stated in the email I sent. Quality control seemed to miss an extremely crooked window, an EV charger that was installed upside down and with a connection that doesn’t work. No Lennar is stating they won’t pay for the adapter or fix the issue. I do not like I could not change the countertop or cabinets, I can’t believe a master bathroom is sold as a tub/shower combo without the option to change it. Didn’t like the very limited options offered by Lennar compared to other builders ... More

When we talked to the new home consultant, it was great. He was very straight forward and answered all our questions. During the first walk through, there were no power so we couldn't test the electricity. The oven was not working; the main bath vent/fan was not working. They were reported and during the second walk through, the oven still was not working; the fan worked but it was out of commission within two days after we moved in. Issues came up rapidly. Light switches not working, oven was still not working, fan/vent was not working. After I reported them, they really took their time to response. I still have outstanding issues that haven't been resolved. When the electrician came by to fix the light switches, even he said the connection were terribly done. Don't get me wrong, the house looks nice, but I am afraid to touch anything in there in fear that one more thing would fair to operate! ... More

Would have liked to have been better informed during the whole process. Structural and design changes were made during the building process that I wish would have been shared with us. Issues addressed were not completed by final walk through. A month into ownership, we feel that some issues were forgotten about.

The sales experience was easy and great! Many promises during walk through and signing- after that ghost town to any issues

Problems keep popping up at this house. We’ve been here five months and I’ve put in probably 15 work orders. The builder slapped this house together without attention to detail or quality control.

Repairs not taken care of as promised

I honestly purchased the home due to the location but was not happy and am still not happy with all the active repairs having to be completed due to negligence on the builders part. It honestly feels like they just slapped my home together.

Buying process was not horrible. Home has turned out to be built extremely poorly and needs lots of warranty work. Builder also decided to save money by not completing a retaining wall between the properties resulting in 15k in out of pocket expense to resolve eroding steep hill of dirt builder somehow got the city to sign off on. Stay away from Lennar if you want quality for your money.

We had nothing but radio silence and issues when we were actually going through the buying process with Lennar, however once we moved in, we were taken care of with nothing but white glove service. Anytime we had an issue, or had a repair needed, we were taken care of or fixed up within a week. Crazy to think they were the same company. If only everyone at Lennar operated like the on-site sales team. Thanks to George, Daniel and Klarissa!

First of all, my last name is incorrect. Even in this email for review. I sent at least 10 email and had 5 phone calls over this issue. Half of my paperwork has the wrong name. Same with my dad‘s name, it’s spelled wrong. Even on closing date to sign the docs for the title we had to go a second time, even then it was wrong. So we signed them with the name spelled wrong. After the closing, I still get emails, requesting documents. Even now after 2 months. It’s very unprofessional and annoying. We want to enjoy our home but we have issues after issues. This is my 3rd Lennar home, and thank god I did not expierence this level of unprofessionalism. I’m beyond disappointed with every step. There is much more but if you like to investigate further I’m happy to explain what we went thru. Thanks Zahra Kabir ... More

Going through Lennar for the mortgage got a better rate, but their people have no common sense. Totally aggravating. Closing was ok. Terrible follow up on punch list items. No call backs. Been in for over a month and they have disappeared, but still building across the street. I would not buy from them again.

Bought a brand new home. A/C already needed fixed. Took 2 weeks to get done and the temperature outside was in the 90s. Also, two months in, we STILL don’t have access to a mail box. Two outlets have stopped working in the kitchen. Solar panels have still not been activated when they said they should be. Overall, disappointed in my overall experience of buying a half a million dollar home.

Not happy at all return the house I would

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. The walls scratch easily, the fake vinyl floors are easily dented. Overall, I wasn’t satisfied with the experience. ... More

Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was missed as the builder did not provide the necessary items to escrow in a timely manner. We even had to provide documents to the escrow company ourselves as the sales person was not responding to the escrow team. When we picked up our keys we were advised there was an issue with our mail box which was being worked on. We got the run around from the post office and the builder on this issue and had mail and packages returned to sender for several weeks. We had to open a PO Box just be able to get our mail. We eventually got someone high up in the post office to respond to us and stated they had already been in contact with our sales person and was waiting on documents. After many weeks the sales person finally responded with what was needed to get this matter resolved. The home has been great but you can tell some of the construction team rushed thru some items such as the shower not being caulked properly and leaking, brand new lights in the house going out - even though they are supposed to last for many years, needing a new ac compressor after living in the home for only 2 months, the sprinkler system not being set up correctly and many of the plants dying. Although I will say the repairs have been done in a timely manner. ... More

First day in the house someone (from the looks of things most likely one of the workers on site) stole all the arc fault breakers out of my panel. First day welsome to your new home. Afte approaching Lenar, I was given the "Sorry Charlie get lost" Not much of a warm welcome is it. I spent $1400 of my own money to replace all breakers and have an electrician come out on an emergency call sfter hours. I think Lenar could have done a little bit more....

Had issues with the building team and the loan team that made the home buying process a living hell. There was not one sole person of contact on the building team that was responsible for communicating with me and getting issues pointed out at walkthroughs resolved. No one wants to do their job, no one is on quality control for the subcontractors, it’s been an absolute headache that has sucked all the joy out of being an owner of a brand new Lennar home, and I am moved in and still dealing with issues and can’t get an answer back on things. Several Lennar employees have told me “that’s not my job” when asked normal and reasonable things of them, and that sums it up perfectly. ... More

Low build quality, finding problems since day 1. A lot of relatively small issues but they build up and snowball. A lot of it can be avoided by putting in high quality work in the first place. Sales team and home rep are generally responsive but the same can't be said for their lender team.

While we are grateful to be in our new home, the purchasing experience was difficult and much more painful than it should have been. From the beginning, we were transparent with the sales agent, Mike, and we wanted to purchase in the community. Yet, we had to follow up with numerous emails and phone calls over a period of weeks to get the buyer's paperwork started. I'm convinced that the only reason his partner, Robyn, finally followed through is because they wanted to close the deal before the end of the calendar year. Despite not having been responsive themselves, they imposed fast deadlines before the EOY, so we were cramming to submit everything before the holidays. Once the purchasing paperwork was completed, we went through an even more problematic time working with Lennar Mortgage. The loan officer we were assigned, Javier, is even slower in responding and is entirely unprofessional. He would not respond to emails. Instead, he would call at inopportune times (e.g., 8 or 9 PM), not leave a voicemail, and send a text just saying "call me" with no context. Whenever we were able to connect on the call, he provided conflicting information between conversations. Hence, my husband and I stopped answering his calls and texts, demanding all correspondence be written via email. He ignored the request for written communications for quite a while. He continued to call, leave no voicemail, and text for a callback until I firmly (in bold, underlined, and capital letters so he couldn't miss it) said that communication would only continue if he responded in writing. Other examples of his unprofessionalism - (1) he tried to run our credit without informing us prior. We only found out after he texted us to say it was a failed attempt because we keep our credit frozen most of the time, (2) pulled our credit multiple times instead of the twice promised - once at the start and once before closing, (3) he would not respond for several weeks at a time (no auto-response) and when he finally did, said that he was sick or out of the office. We wanted to be diligent home buyers and set up a third-party inspector to report on the house. We asked about a (1) pre-drywall inspection and (2) pre-move-in inspection. We learned afterward (by physically visiting the neighborhood) that drywall had already been installed, and instead of notifying us of this fact, they just ignored our inquiry. When it came to scheduling our inspector before move in, we were told that we had to abide by their policy that the inspection must occur "within the five (5) days prior to the New Home Orientation" one day prior to the New Home Orientation, despite multiple email and phone call followups prior. Fortunately, they allowed us to schedule our inspection, but again, this was after so much time spent trying to abide by their policies after contacting them time and time again with no response. The last thing I want to call out, although an annoyance more than anything, is that our closing date was pushed up without notice; we just found out that we were closing when Mike reached out to ask if we would pick up our keys over the weekend. All of our paperwork and correspondence had pointed to the end of May, and we had maybe 72 hours notice before we actually closed. ... More