Lennar Reviews in Riverside San Bernardino, CA

There were some issues at the tail end but were quickly resolved. All in all it was a fantastic experience.

The quality of materials used to build the home is top notch. Also the built-in technology is great, such as solar panels, water leak detection, sprinkler system, fire alarm, ring alarm, etc. Customer Care has been quite responsive to resolving issues.

Not happy at all return the house I would

My experience was really good

Very good and beautiful house

The initial experience wasn't great and even after moving in I feel like the sales team don't value the residence...no welcome gift, no follow up. BUT the building team lead by Eric have been amazing in addressing concerns inside the home from paint to drywall to electrical to back ordered items. He makes you feel like he cares that you are there and wants you to really feel at home in your new home.

Great service, answered all my question,

Buying a new home is a process and patience is key

Loved the quality, well done

Tara our sales rep was super helpful & truly made it an enjoyable experience buying our first home. God made the way! He set us up with her for a reason. We had many questions and she definitely never made us feel we were a nuisance and helped us the best way she can, if she couldn’t, she gave us options and recommendations. Troy & Eric from the construction team kept us in the loop throughout the entire process. They sent photos as they progressed with the build. Larry with customer service is very approachable & easy to get in touch with. Great location to raise a family! Friendly neighborhood. ... More

The entire team from sale to mortgage application was very helpful. However, escrow was less than enthusiastic to answer questions in general. Unlike some of my neighbors, no major issues with quality of workmanship and materials. Still don't know whether the garage door and color are built to original specifications; wait time for the subcontractors to respond and to do minor repairs have been too long and is too earlier to tell the lease of the solar system is a good deal.

Had issues with the building team and the loan team that made the home buying process a living hell. There was not one sole person of contact on the building team that was responsible for communicating with me and getting issues pointed out at walkthroughs resolved. No one wants to do their job, no one is on quality control for the subcontractors, it’s been an absolute headache that has sucked all the joy out of being an owner of a brand new Lennar home, and I am moved in and still dealing with issues and can’t get an answer back on things. Several Lennar employees have told me “that’s not my job” when asked normal and reasonable things of them, and that sums it up perfectly. ... More

Buying a newly constructed home is the best decision you’ll ever do

A little more attention to detail is needed in workmanship. It was found when attempting to install a ceiling fan that the wires were completely painted, over and they had to be scrapped to identify the color. Where you'd assume 18" between studs, it was 24". After some rain, a 2 1/2 + foot sink hole appeared adjacent to the exterior garage wall directly below the breaker box.

Gail is a very knowledgeable agent for Lennar. She is well aware of all sales activity going on with their site and can hone in on incentive offers, first-time buyer programs and shifts in progress of pending or active sales; that could reap benefits for perspective buyers.

Great location, floor plans, quality of the material, attentiveness

GREAT CUSTOMER SERVICE FROM BEGINNING TO END.

We were first-time home buyers and the overall process was super seamless. We were surprised by how smooth everything went from beginning to end. Definitely made our experience enjoyable and stress free.

Purchasing through Lennar made this home buying experience the easiest. If we’re to purchase another home, we would definitely go with Lennar!

The staff is exceptional. Barbara in Sales was always very kind always available to answer any question and knew my name. Julia, my loan rep was knowledgeable and patient as the process was a lot to deal with. She was very good explaining everything and I sure had questions! Keith conducted the dusty shoe tour and explained everything in detail and was very knowledgeable. Whitney my on-site Customer Care Rep will definitely make you feel like you’re family and make sure you get taken care of. Steve conduced a virtual visit to take care of a weather stripping issue. Customer Service is a big deal to me and I was very impressed with not only those I mentioned by name but others I also came in contact with. ... More

Options available, during purchase I was not limited options.

The process with Lennar was exceptional from beginning to end when we got our keys. The team frequently checked in with us on how the home was progressing and having that transparency was crucial as at the time of construction we lived very far. We appreciate all the hardwork the team has put into making these houses a home and we look forward to enjoying our home for years to come.

Great customer service and attention!

I would refer Lennar to friends

Friendly and professional but be prepared for many issues with finished quality and timely response to address issues…especially with the numerous small contractors they use to complete homes…