Lennar Reviews in Riverside San Bernardino, CA

Can’t believe Lennar would want me to reiterate the nightmare of an experience home buying at Willow Springs has been. Fraudulent actions on so many levels, and a home that has had numerous issues within the first week of moving in. Non responsive customer service department. Love the location, but absolutely shocked at the multitude of issues upon move in, and the fact that they are still unresolved six weeks later!

Constant threats of losing your deposit even though they didn't approve you and sends you to another place to get approved very sketchy. They approve you even though you cant actually afford a property to make a sale. The house itself was way overpriced for the area in what you actually get, no fans anywhere in the home and all bedrooms don't even have lights wtf is that. A bunch of damage that was identified through the walkthroughs that still have not been fixed and its been 3-4 months already. They leave you with a dirt backyard no grass or anything and left a BUNCH of construction trash throughout the backyard. Ive bought 2 homes before this and by far the worst experience I've ever had but hey they got the sale they wanted. Walkthrough guy was dale, made a bunch of promises to fix things and never does. ... More

Everything started well, but there were issues at our 1st walk through that were never addressed. Windows and sliding doors were not aligned, chips in paint, chips n bath tub, chip in flooring. By second walk through things were still not fix Mark said check it off so you close and we will come fix any remaining issues…… Not the case the process to submit tickets is terrible and the follow up was worse. The biggest issue wears an electrical breaker was going off at the walk through. I identified it and asked for it to be investigated, at the second walk through the only fix was that the breakers was reset, then tripped again. The electrician was called and the wire was fried, he stated it was a big fire risk and good thing we didn’t keep resetting the breaker. He was to update the build and that never took place. Spoke to mark 4 weeks after close to follow up and he said put a ticket in even though the original ticket was never closed. It was finally fix, my wife and I felt dismissed because now that we closed our concerns are not priority once the money is transferred. After closing, comes to find out mortgage company didn’t complete the final credit check and closed without it. This is added unnecessary stress for anyone. Builder mix up mail box keys, we received keys of our neighbors box, this was confirmed by the post office. There are many gaps in processes from loan process, to building, and customer service. Do better for the incoming homeowners ... More

Home buying experience was OK, but Lennar Mortgage was pathetic. Being a first time buyer I expected a lot from Lennar.

The quality of the materials and workmanship very poor.

The worst experience one can have, bought this house for more than $1M and the quality of the house is extremely low. The customer service and warranty services are disaster, vendors takes months and months to even address the issues those have posted even prior to closing the escrow. I have purchased houses through other builders and I could see a big difference in the quality. If you can't make it right in the first place then at least try to be customer obsession and insisting on the higher standard but providing great customer service to make it out as warranties. Call me if you really wanna to know more to improve ... More

Poor response to issues and takes to long to find someone how can respond you hear excuses like is not my job I agree but you should know one who supposed to help I am very disappointed off your professional response

The paint job that was done in the kitchen and restrooms were of poor quality. Paint was splattered all over the floor and globs of paint were dropping on the wall. The construction didn't seal holes from the deck causing a lot of bugs to come inside the house, especially a huge trail of ants the first 2 weeks we moved in. When we did the inspection of the home prior to moving in to fix any mistakes, they missed it of what we marked off. They were supposed to fix all the mistakes but only did about 70% of them. The information we received from our agent was inaccurate as well. Overall, for the new construction, and price being paid, we still had to spend 3 days painting the entire house because it came with flat paint which no one wants to live in a house with flat paint due to stain and scuff marks, and the quality of mistakes made, it was a really disappointing experience and purchase. ... More

Don’t want to say anything

No . Disappointed about services care team of Lennar.

Poor floor quality no happy with first floor material

I closed escrow in July 2021. I expected quality for the price of the house and for having Lennar as the builder. But staying in the house for few months now brought me a lot of disappointments. The granite in our kitchen countertop absorbs water and now stained with oil after it was claimed to be sealed by Brandon from quality control dept., and even after I sealed it before use. I spoke to Brandon about the issue, and I was told that it will be adressed, but I have not heard anything yet until now. Brandon said that maybe because the granite has been stored for a long period of time before it was used is the reason why it absorbs water easily and is already stained. But I don’t think that there is any excuse for not assuring the quality of anything before putting everything together in this house. The shelves and brackets in master’s closet also fell apart after we hanged clothes. As per Brandon, there should only be maximum weight to be placed, which was never mentioned ever. And I don’t think that good quality will break easily. I wish IBrandon said that it is how they make standard closet and I can always upgrade using another company if I want a better quality. Too bad, I thought Lennar has the quality I was looking for. For the repaint and drywall touch ups, I was scheduled for a certain day and when I was making sure to get it done by the scheduled date, Adrianne from builder’s choice snapped at me and told me that I am not the only client. Then the appointment should be more than a day and was managed prior, for me to plan my days as well. Now, for the repaint of my front door and doorstep, the door should have been painted entirely, but it appears that there is no touch up in the bottom area. which is very obvious and frustrating to look at. and for the doorstep, the paint dripped underneath, and now stained the stucko. Which i need to call quality again for. In my backyard, the planter looks weird. It wasn’t straight all the way and the sprinkler switch is the in the middle of nowhere. Brandon said that it was how it was disigned and approved by the builder. Which is confusing because both of my neighbors doesn’t have a planter. Anyway, I got the planter corrected on my own since quality dept will not do it for me in order to show quality. ... More

Loan processor asked for the same docs over and over again. The worst materials used. I’m still having issues and currently I’m without heating and AC.

I had a great experience with our Lennar realtor but unfortunately did not have a good experience with the loan officer we used by Lennar. We do love our house and understand things happen while building BUT Lennar should do a better job with communicating. We have been contacting them for months to have our block wall fixed (which is detached from the wall and is becoming a hazard) and we’re promised the company would call…months later nothing still. We have had to put in two orders to get it fixed and text the manager in charge and have not received a response. The lack of communication with this company is pretty disappointing. ... More

The lending and purchasing was terrible. I have other co workers and friends who just gave up and didn’t move here because of the process. I’ve shared this a few times with Lennar and no acknowledgement for your sales team. The home itself and lot is amazing.

Whole process was very aggravating. From the delays to the lack of communication. Move in dates were pushed back 4 months. There was a constant rotation of realtors. Value is decent compared to larger cities. Disappointed in the lack of options for the home. Came with basic white cabinets and a horrible vinyl flooring. I do love the future plans for the area.

She never communicated with me the buyer. I would have to be the one to call the office to get answers to my questions, even then she would have to find out the answers to my questions and get back to me. She never did call me back until I had to be the one to her call back. Unacceptable. Customer Service team was great!

We have had struggles and issue with our home from the start. We got in the home in spite of Lennar Financing, it seems like they did everything they could to keep us from being financed. But we got in anyway. Now with the home we have had multiple issues one right after another, some in series.

I decided to give new home buying a shot. I’ve purchased four primary homes in the last 10 years so yes I do have some experience. However new home buying with Lennar has been nothing but painful. I think their intents were right but the execution was horrible. First off, each dept doesn’t care about their peers so they just push accountability around. Second, the loan dept was the worst I’ve used ever. Didn’t really have a choice as their deal was the best for rate. But be prepared for some stupidity and lack of common sense from the underwriter to doc processing. Sales rep did his best but he was not in control. Then came the funniest part. Land division didn’t update utility company about closing timing so Lennar sold houses advertising everything connected, but without internet e nothing is unfortunately :) Frontier came and showed me an empty junction box because they were not updated by lennars land division that we are moving in. Then finally the nightmare of your address not recognized in google map. Deliveries failed and stuffs get sent to other addresses etc. if you really have time to deal with these bs or if you really want to experience a brand new house for the first time like me then by all means… ... More

In our experience, the home buying process at The Province in Indian Wells was terrible, although we love the home, the neighborhood, and our neighbors. The main trouble came from the Representative at the model homes, Corina. Once we opened escrow, this was our point of contact. During escrow, Corina was very uncommunicative, told us wrong or incomplete information countless times, and even almost caused us to lose the house on two different occasions. On the day of closing, which fell on a Friday, Corina dropped the ball once again and we had to drive from Indian Wells to Menifee to the Lennar Escrow office to fix it and close on time (4.5 hour roundtrip drive and had to leave work unexpectedly to do so). Corina and the sales team take Thursdays and Fridays off with no communication or support available, so if your contingencies and or/closing date fall on a Thursday or Friday...beware...you are on your own those days. The unfortunate part is Lennar seems to not care at all about Corina's lack of ability...we have met three other couples that recently bought here that had a terrible experience with Corina's work too, causing a lot of stress during the buying process. Oh...and if you're self employed, bring your own loan. We wanted to take advantage on the $10k in closing costs' credit, but the Lennar loan person didn't have more than 1 year of experience, so he just denied us the loan 4 days before loan contingencies were to lift; we secured our own loan within the four days with no problems, and we had to fight to get the $10k credit even though we "had" to use our own loan officer/company. Great homes, terrible sales experience. Very unprofessional. ... More

quality has gone downhill, can't wait to sell

After showing interest in the property our Lennar agent would not reply or answer any of our questions. It was almost impossible to get a response and even delayed our closing date. Our Lennar lending agent also lacked urgency in a market were rates were fluctuating daily. I wish we would have had better communication because the process caused a lot of stress and anxiety in a time when we should have been excited and celebrating our new home purchase.

Horrible communication with all parties involved with Lennar. Lennar agent saw us show up with our realtor and advised us last minute that we would not be able to use him. We were pretty much on our own throughout the whole process.

I was initially drawn to the design of the home. The design and the actual house is ok but the entire process was bad. The entire process was transactional and it was not at all efficient. I never felt like a valued home buyer. Support was lacking and at times several departments from Lennar does not seem to know what is happening. I have heard this same experience from others that actually bought my old home instead of a new home from Lennar. Customer Service is definitely below average.

Lennar's workmanship is not what it used to be...it was top notch many years ago when we purchased a prior home. This time around, the workers who built the home did not pay attention to detail; some of the finished work was sloppy, no attention to detail in some areas and overall I attribute it to rushed work. Thumbs down for me on Lennar: I would consider other builders in the future - I wouldn't exclude Lennar, it's just that I would not make them my 1st choice of builders any longer. Ex: exterior stucco - not sealed at the Fascia of the home, allows bees to nest; nails showing through exterior stucco; nails showing through interior stucco; overall poor quality control; during our walk-through for final sign off, the interior of the home was dirty - no excuse for dusty floors, dirty tub and shower. Very disappointing. In years past I gave Lennar 5 stars. ... More