Lennar Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About Lennar.
Read all 493 verified reviews from homeowners that built a new home with Lennar in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Riverside-San Bernardino Area
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Customer Reviews
Poor experience with receiving keys difficult process
- Anonymous
- Verified HomeBuyer
- October 23, 2024
- Ontario, CA
When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home
Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the experience you have had with receiving your keys for your new home.
For general questions or warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cheap materials
- Donya S.
- Verified HomeBuyer
- September 02, 2024
- Murrieta, CA
They used cheap material in the house and does not match with the price. Also has small pool for big community and it’s not kids friendly pool.
Lennar responded:
Good morning and thank you for your review. We are sorry to hear we have not met your home and community expectations. We hope that moving forward your Customer Care experience as a homeowner is a positive one. If you have any questions or have a specific warranty issue to be resolved, please don't hesitate to reach out to our customer care team by submitting an online warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. You can also now download our new Lennar App and have access to your Lennar Account from the convenience of your phone. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Extremely disappointed with warranty support and quality of materials.
- Anonymous
- Verified HomeBuyer
- July 19, 2024
- Riverside, CA
Out of good faith we accepted the house with many things still not fixed that we saw on the initial walk through and the final. After escrow was closed we were tossed out the priority list. Many many things that had to be fix as expected, disappointment came when I had to chase down the warrant people for every single thing that had to be fixed, some of the stuff took weeks to be fixed and some other we had to be very persistent to get them fix. Would highly recommend to show more accountability on your warranty managers. The guy who handles warranty at my community takes for ever to come by ...
Lennar responded:
Thank you for taking the time to share your experience. We understand your frustration and apologize for the inconvenience caused by the unresolved items. You're absolutely right that homeowners shouldn't have to act as quality assurance. We're committed to improving your experience and regaining your trust. If you would like us to follow up on your concerns, please send an email with your contact information to LennarNews@Lennar.com and I will forward your feedback to the appropriate management team for review and ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No warranty after closing
- Wahid M.
- Verified HomeBuyer
- May 17, 2024
- Redlands, CA
Lennar just wants to sell you the home and after closing if you discover something was missing or damaged like a scratched mirror or stained countertop and you didn't discover it during the walkthrough, they'll tell you it's not covered under warranty even though they tell you a million times before closing that don't worry you have a one year warranty! Apparently the warranty is worthless.
Lennar responded:
Thank you Wahid for sharing your feedback with us. I am sorry we have not met your expectations. I have shared your concerns with upper management for their review and assistance.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst experience I have ever needed to deal with. From sales to construction of home
- Angela K.
- Verified HomeBuyer
- May 08, 2024
- Hemet, CA
Everything breaking down within 3 days of moving in. No resolve and no answer from anyone!!
Lennar responded:
Good afternoon Angela,
Thank you for taking the time to share your feedback. We are sorry to hear you have been having issues within days of moving in. I have shared your comments with upper management in your division. Someone from their Customer Care team should be reaching out to you soon.
Sincerely,
Lennar Corporate Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
LENNAR builders
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- Upland, CA
ITS ABSOLUTELY RIDICULOUS THAT NOBODY WANTS TO MAKE THINGS RIGHT…. Dirty floors, broken lighting fixtures, broken refrigerator, problems with heating system that according to the company who came today, it has no warranty. Squishy floor, cracked tub, scratched kitchen cabinets. Glue on toilets and kitchen sink, Etc….. ITS A BRAND NEW CONSTRUCTION. what its wrong with this company???. To answer the question if I recommend this builders. NO!
Lennar responded:
Good afternoon and thank you for reaching out to us. We are sorry to hear about your experience and understand your frustration. To expedite resolving these issues, can you please send an email with your name and address to CorporateCustomerCare@Lennar.com. Once we have that information, we'll immediately escalate your concerns and assign a dedicated representative to work directly with you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible experience
- Anonymous
- Verified HomeBuyer
- April 02, 2024
- Fontana, CA
Horrible experience. Noone ever answers the phone and when they do they pass the issue to another person. There's problem every step of the way. Had to postpone receiving the keys because lennar mortgage did not release the loan on time. Many issues with the house, weak construction, water leaks, power not wired properly. Overall horrible experience
Lennar responded:
Hello, we apologize for the negative experience you went through. We are going to inform the appropriate teams about this to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Stay Away
- Jarome G.
- Verified HomeBuyer
- March 13, 2024
- Desert Hot Springs, CA
Overall Homebuying Experience Initially, the process of purchasing a home with Lennar seemed promising. The staff was welcoming, and the excitement of buying a new home was palpable. Unfortunately, this positive outset quickly devolved into a frustrating and disappointing ordeal. The dream of a seamless homebuying journey was shattered by a series of organizational and communication failures, making it a stressful and disillusioning experience. Quality of Workmanship & Materials At first glance, the home appeared to be everything one could hope for. However, it wasn't long before the ...
Lennar responded:
Hi Jarome, we want to congratulate you because your dream of homeownership came to fruition. With this being said we also want to apologize because this was not one of the best experiences that you have been through. Our team will communicate these frustrations with our leadership to review. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Javier made the experience very stressful and unpleasantful
- Naresh Kumar A.
- Verified HomeBuyer
- June 02, 2023
- Ontario, CA
Javier from Lennar Loan processing has created a very stressful and not pleasant at all. The loan processing and interest rates were delayed and once we were pushed to the corner , they didnt leave us any option but to take the loan. He misguided us when we had an option to go with the private lender.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
porr quality
- Jian L.
- Verified HomeBuyer
- February 07, 2023
- Ontario, CA
The quality is very poor, and it has not been repaired until now
Lennar responded:
Good morning Jian, Thank you for sharing your review. Please do not hesitate to contact us at corporatecustomercare@lennar.com to let us know of any outstanding items that we can help you with. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
This has been the worst hand off of any house I have ever had and this has been over 20 homes.
- Douglas O.
- Verified HomeBuyer
- January 17, 2023
- Indio, CA
The walkthrough was a joke. Chris didn't want to be there and it showed. He explained nothing. All of the issues could have and should have been addressed before the walk through. It was left with you have a year to find all other issues. We have been without the original garbage disposal for over 2 weeks now. As far as the builder is concerned I don't have a garbage disposal. The contractor who was suppose to cover the disposal said that because they only cover the install and I took it off and had to replace it. They would not do anything. I'm going to tell my friends and family ...
Lennar responded:
Hello Douglas and thank you for sharing your experience with us. We are sorry you feel it has been such a bad experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Again very trashy quality and built quality and also material
- Ani G.
- Verified HomeBuyer
- July 20, 2022
- Ontario, CA
Again very trashy quality and built quality and also material quality day after day getting worst and worst Trash kitchen quality AC Built walls Landscaping Home appliances All very trashy and low quality materials Not worth the price I pay at all Regret to buy from you guys
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lack of care and workmanship by Contractors. Lennar staff tries to meet expectations and resolve issues. Wish contractors did the same.
- Anonymous
- Verified HomeBuyer
- April 18, 2022
- Desert Hot Springs, CA
This my my 2nd Lennar purchase, 1st purchase was a great experience, after this 2nd purchase, I could not recommend Lennar Homes in DHS due to vendors/contractors and, they have really cheapened their homes products.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the lack of care and workmanship you have experienced with your new home. Please send us a note at corporatecustomercare@lennar.com, if there are any items that need further follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The lack of quality contractors and how poorly finished the home was.
- David A.
- Verified HomeBuyer
- December 21, 2021
- Fontana, CA
Please DO NOT buy a Lennar home. They come with nothing but headaches and the customer service team acts like they are doing you a favor by fixing things under warranty that should not have been an issue within the first two months of ownership. ie plumbing failures, water leaks, water damage, flooring needing to be replaced, blocked conduit resulting in a delay of internet serviceability, heater not working, and landscaping irrigation problems to name a few. Lennar uses the cheapest contractors to build these homes as fast as they can and the quality really suffers because of that. I bought ...
Lennar responded:
Hi David, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first two months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The company's refusal to replace cheap appliances that do not work.
- James W.
- Verified HomeBuyer
- June 29, 2021
- Fontana, CA
A couple of decades ago, Lennar was a builder who focused on producing a high quality product at a fair price. Those days are gone. Today, their new homes use the cheapest materials possible. Plastic shower stalls and bathtubs, appliances that don't work. Complaints are ignored even for the most trivial issues, such as trim that needs an extra coat of paint. The decline in quality and attention to detail is shocking if, like us, you've owned a Lennar home in the past. We cannot recommend.
Lennar responded:
Hi James, thank you for sharing your review. We are disappointed to hear about your overall disappointment with the quality and finished workmanship in your new home. If there are any items that require further attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cutting Corners
- Jerico A.
- Verified HomeBuyer
- June 04, 2021
- Corona, CA
Bought in the middle of the pandemic and the housing shortage. Sometimes the most prestigious of organizations prioritize gain versus quality. I moved in 4 months ago and it took a lot of effort to address all the poor workmanship and materials. They are still being worked on. I believe the issues I am experiencing could have been avoided if there was accountability on making sure the final product met expectations. No light bulb in the garage and uneven floors (both 1st and 2nd floors) to name a few that should be noticeable but was deemed acceptable by Lennar's inspectors/QA.
Lennar responded:
Hi Jerico, thank you for taking time to write a review. We would like to apologize for the issues you have outlined with incomplete work and subsequent Customer Care. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst new house ever
- Keval M.
- Verified HomeBuyer
- May 18, 2021
- Corona, CA
Too many open issues in house and no respond from Lennar. Never buy house from Lennar.
Lennar responded:
Hi Keval, thank you for this review. We apologize for the issues you've expressed related to communication and response to warranty requests. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible workmanship
- Tyler M.
- Verified HomeBuyer
- March 26, 2020
- Temecula, CA
The quality of detail put into this house is one of the worse I’ve seen for a builder. You can tell they used some of the cheapest contracting companies around. When trying to correct this issues, you’ll get the run around for months. It’s been five months and I’m still trying to get them to fix items. It’s said that you pay a lot of money for these houses and your treated like scum. Document everything, because you’ll probably be bringing them to court.
Lennar responded:
Hi Tyler, thank you for your feedback about your new home. We are sorry to hear about the quality issues and difficulty in having work completed. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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