Lennar Reviews in Riverside San Bernardino, CA

Horrible experience with a few employees that did their job well. Initial walk through of the home showed build quality and finishing touches were mediocre with cracked shower fiberglass to deep scratched windows to paint drops on the kitchen floor to drawers scratched. Kristine took care of it professionally and quickly. We have lived in our house for a month and have multiple large cracks in our sheet rock where the ceiling meets the wall. The home is beautiful but the whole experience of buying was horrible

The process was not what I wanted to experience for buying my first home. I was pre-approved for a loan went through the process for a walk through of the home. After the walk through was told did not qualify. Alternative loan (non Lennar company) company was great. For repair of items in home takes multiple attempts or extended period of time for reply.

Love our house but we had issues with things the first day we moved in. I’ve noticed little flaws here and there and carelessness within the build itself but I do love my house.

Terrible customer sales office . Terrible loan officer Had to complain several times.

Lennar Sales Rep and Lennar Mortgage agent made this experience extremely horrid. From the start, sales rep wasn't knowledgeable about what she was selling and gave us false information. Gave us the bait and switch, telling us their mortgage company was going to give us a credit that we could use towards closing, buying down credit, or upgrades. When we opted to use it for upgrades, she backtracks and says it can't be used for that purpose. Both her and the mortgage agent were impossible to get a hold of and when you could speak to them, they make it sound like you're the biggest inconvenience in the world for asking questions. Pivoted and purchased a new construction from Landsea Homes instead and couldn't be happier. STAY AWAY FROM LENNAR HOMES. ... More

The best person we worked with was our lender Julia she went above and beyond for us. Beyond that every person I talked to did not seem to have a clue what was going on. When I asked sales questions the most common response was I don’t know. When we moved in we got a parking ticket before we even had access to work with the HOA. The HOA has been a nightmare ever since. We have fully purchased solar panels that two months in are still not even on. I can’t get a hold of Gaf the company to tell me what is the hold up. It’s ridiculous. We’ve had our warranty builder back 3-4 times for various small issues they are super responsive but we don’t like how many things we are finding that are wrong. We would not recommend this group for first time buyers, we sent our contract back 6 times due to discrepancies and errors. If you buy a Lennar home make sure you get it for a bargain the space is nice the build is ok but the people are a nightmare. ... More

My experience hasn’t been great at all and that’s putting it mildly!! I was always taught growing up, if I do not have anything nice to say, then don’t say anything at all!! On another note, I have dealt with nothing but, incompetent, unprofessional, inconsistent, unreliable, rude, cruel, dishonest, and very disrespectful individuals and I am very sorry that I ever purchased a Lennar home!!!

the sellers sucks, when they give me the keys alot was missing and my paperwork is still not complete

Truly the most nightmare experience ever. Just 1.5 months in, I need more fingers just to count the amount of problems I’ve encountered with this house and the whole process. I truthfully regret ever buying this house, and would not recommend Lennar to anyone ever.

Robyn was the only great and helpful person in the entire process who response to calls. As it stand I don’t even know who to call to activate my solar panels and paying close to $500 for electricity bill. I hope I get a better experience.

Very bad customer service, poor quality of paint used interior and exterior. Lennar mortgage process is disappointing, homes are appraised less than sale price, limited options for customers to choose upgrades. overall house buying experience is not satisfactory.

Don’t like it at all

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

I am a first time homebuyer and this purchase has been nothing but problems. House was very clearly rushed. There is no point of contact to escalate issues. All attempts to contact my customer care rep have been extremely poor. Prior to closing, rep did not follow through on issues found in the first walkthrough. He did not attend the final walkthrough 1 day before closing, no notice or apology. After closing, issues are very slow to be addressed, taking several weeks to resolve simple things. The rep does not seem to proactively work on my tickets and instead requires me to reach out and push him to get the problems fixed. Multiple homes in my community flooded the first time it rained due to improper drainage. ... More

They used cheap material in the house and does not match with the price. Also has small pool for big community and it’s not kids friendly pool.

Hi .I did buy my house .your seller krystin.is a terrible.and not professional that all .I been asking my s row papers since 2 months ago..also the mail box keys .I just get it after 2 months. I been asking .email.calling..krystin.and also marcos manager of hoa ..this 2 person are terrible .and Kristin now said that I dont speak inglish..I hope is not cause iam usa citizen latin...cause I just want my scrow papers.and pool key..and lennar costumer service...there's one more thing I have to say I been asking also one repair .and only robert the builder contractor is the one who answer

Our initial sales agent Corina was perfect. Attentive and responsive Since then we have had nothing but problems. Plumbing leaks, painting issues, cabinet issues,, irrigation, counters and in trying to fix your problems your people have damaged our personal possessions. Oh and by the way one bathroom sink fell from the counter this morning. That is not all the issues we have put in for repair just what I can remember at the moment. Lennar has taken what was supposed to be a great experience and ruined it and taken 800k as well. Not something I will be recommending. Quite the opposite

Out of good faith we accepted the house with many things still not fixed that we saw on the initial walk through and the final. After escrow was closed we were tossed out the priority list. Many many things that had to be fix as expected, disappointment came when I had to chase down the warrant people for every single thing that had to be fixed, some of the stuff took weeks to be fixed and some other we had to be very persistent to get them fix. Would highly recommend to show more accountability on your warranty managers. The guy who handles warranty at my community takes for ever to come by and send appointments out of the blue and never shows up, getting the impression the appointments are made just to simulate a follow up in your system. I feel ripped off with the flooring, not only you guys charged my more to get vinyl on my whole first floor but then when its start ripping apart for no reason other than having unacceptable quality you guys walk away and take no responsibility claiming that that’s how the material is. I get the vinyl is inferior to other flooring systems, but the quality of the material is below acceptable. Definitely would recommend that every time somebody comes to fix something someone for lennar shows up to verify, many times your sub showed up, did the work and damaged floors/walls or even worse they show up lacking the tools necessary . And then it’s my duty to report it as no one from lennar will come to verify that the work was performed correctly or if the work was performed at all.Our role as home owners is no quality assurance. Between having to chase you guys to get stuff fix, getting halfway fix and having to swallow the cost of bad material this home has been exhausting and disappointment. 0/10 experience. ... More

I had bug issue one month after moved in. There have been bugs in the bed daily, which is not a living situation and not able to compromise according to my tenant. It was identified as springtail came from mulch they put in the front yard. Although those area are covered by HOA, but as a matter of fact, those mulch were put in by the builder. Lennar should be responsible to fix this issue. I have contacted to field service rep and he refused to to anything to remedy the situation. I am very disappointed. I am in the process of purchasing another house in the same community. Now I am reconsidering my decision. ... More

What is suppose to be a great home buying experience has definately been extremely horrible, since the beginning from the loan to moving in. Problem after problem with a BRAND NEW home. Only person who has been a pleasure to work with has been Alex. He has been on top of EVERYTHING that has been wrong with my home. Just wow!! I don't know about recommending Lennar!!

Lennar just wants to sell you the home and after closing if you discover something was missing or damaged like a scratched mirror or stained countertop and you didn't discover it during the walkthrough, they'll tell you it's not covered under warranty even though they tell you a million times before closing that don't worry you have a one year warranty! Apparently the warranty is worthless.

Everything breaking down within 3 days of moving in. No resolve and no answer from anyone!!

ITS ABSOLUTELY RIDICULOUS THAT NOBODY WANTS TO MAKE THINGS RIGHT…. Dirty floors, broken lighting fixtures, broken refrigerator, problems with heating system that according to the company who came today, it has no warranty. Squishy floor, cracked tub, scratched kitchen cabinets. Glue on toilets and kitchen sink, Etc….. ITS A BRAND NEW CONSTRUCTION. what its wrong with this company???. To answer the question if I recommend this builders. NO!

Horrible experience. Noone ever answers the phone and when they do they pass the issue to another person. There's problem every step of the way. Had to postpone receiving the keys because lennar mortgage did not release the loan on time. Many issues with the house, weak construction, water leaks, power not wired properly. Overall horrible experience

Overall Homebuying Experience Initially, the process of purchasing a home with Lennar seemed promising. The staff was welcoming, and the excitement of buying a new home was palpable. Unfortunately, this positive outset quickly devolved into a frustrating and disappointing ordeal. The dream of a seamless homebuying journey was shattered by a series of organizational and communication failures, making it a stressful and disillusioning experience. Quality of Workmanship & Materials At first glance, the home appeared to be everything one could hope for. However, it wasn't long before the façade began to crumble—literally and figuratively. The wall above the garage was improperly sealed, an issue that persisted despite multiple attempts at repair. The interior paint was so thinly applied that it would come off with the slightest touch. Within the first month and a half, the dishwasher ceased functioning, the solar panels malfunctioned, and the plumbing nearly caused several floods due to a piece of construction debris lodged in the drain. Additionally, the driveway repair resulted in further damage to the landscaping. These incidents underscore a disheartening lack of attention to detail and quality. Trustworthiness The trust that should form the foundation of the homebuyer-builder relationship was severely undermined in this case. The mishandling of personal information—a stranger's loan application appearing on my account—and the refusal to correct such a significant error is deeply concerning. Trust was further eroded on the day of title signing; misinformation and blame-shifting between Lennar Mortgage and Lennar Title showcased a lack of accountability and professionalism. Value for the Price Paid Considering the myriad of issues encountered, it's challenging to assert that the value of the home aligns with the price paid. The excitement of moving into a new home was tarnished by the need for constant repairs and the looming dread of what might fail next. The financial and emotional toll of dealing with these problems significantly detracts from the perceived value of the investment. Responsiveness to Issues The responsiveness to the numerous issues raised was, at best, inconsistent. While some problems were addressed (albeit inadequately in cases like the garage wall), others were met with indifference. The situation with the incorrect utility start date serves as a prime example; being told that nothing could be done about being billed for a week of utilities before legal ownership of the home was not only unhelpful but unacceptable. This lack of support and accountability adds to the overall frustration and dissatisfaction. Conclusion The journey with Lennar Home Builders, Lennar Mortgage, and Lennar Title was fraught with challenges that marred what should have been a joyful and exciting milestone. From serious privacy breaches and communication breakdowns to subpar construction quality and a disheartening disregard for customer concerns, the experience was deeply disappointing. While the dream of homeownership remains intact, the reality of dealing with Lennar has been a cautionary tale about the importance of trust, quality, and customer care in the homebuying process. ... More