Lennar Reviews in Riverside San Bernardino, CA

Very bad customer service, poor quality of paint used interior and exterior. Lennar mortgage process is disappointing, homes are appraised less than sale price, limited options for customers to choose upgrades. overall house buying experience is not satisfactory.

Hi .I did buy my house .your seller krystin.is a terrible.and not professional that all .I been asking my s row papers since 2 months ago..also the mail box keys .I just get it after 2 months. I been asking .email.calling..krystin.and also marcos manager of hoa ..this 2 person are terrible .and Kristin now said that I dont speak inglish..I hope is not cause iam usa citizen latin...cause I just want my scrow papers.and pool key..and lennar costumer service...there's one more thing I have to say I been asking also one repair .and only robert the builder contractor is the one who answer

Our initial sales agent Corina was perfect. Attentive and responsive Since then we have had nothing but problems. Plumbing leaks, painting issues, cabinet issues,, irrigation, counters and in trying to fix your problems your people have damaged our personal possessions. Oh and by the way one bathroom sink fell from the counter this morning. That is not all the issues we have put in for repair just what I can remember at the moment. Lennar has taken what was supposed to be a great experience and ruined it and taken 800k as well. Not something I will be recommending. Quite the opposite

We almost pulled out of the purchase after we were misled on closing dates and the reason why our home was delayed. The project was poorly managed and the builder tried to blame the utility company but the truth was Lennar failed to secure a timely building inspection. The communication from the sale agent was appalling, we were encouraged to sign our contract on the Wednesday only to be told 16 hours later that the close date of the following day Friday was again delayed. This was my 21st home purchase/sale in 32 years and my second new home construction purchase and I would not buy with Lennar again. I am appalled at the failure to communicate in a timely manner and to relay the true reasons for delays. To top it off when we finally closed escrow, 2 months late, we picked up our keys and garage door openers only to be given the opener for our neighbors garage door. Honestly the miscommunication, disorganization and inefficiency made me not want to buy the house... ... More

Our Lender was absolutely horrible and would never refer anyone to utilize LENNAR mortgage

I am a first time homebuyer and this purchase has been nothing but problems. House was very clearly rushed. There is no point of contact to escalate issues. All attempts to contact my customer care rep have been extremely poor. Prior to closing, rep did not follow through on issues found in the first walkthrough. He did not attend the final walkthrough 1 day before closing, no notice or apology. After closing, issues are very slow to be addressed, taking several weeks to resolve simple things. The rep does not seem to proactively work on my tickets and instead requires me to reach out and push him to get the problems fixed. Multiple homes in my community flooded the first time it rained due to improper drainage. ... More

I had bug issue one month after moved in. There have been bugs in the bed daily, which is not a living situation and not able to compromise according to my tenant. It was identified as springtail came from mulch they put in the front yard. Although those area are covered by HOA, but as a matter of fact, those mulch were put in by the builder. Lennar should be responsible to fix this issue. I have contacted to field service rep and he refused to to anything to remedy the situation. I am very disappointed. I am in the process of purchasing another house in the same community. Now I am reconsidering my decision. ... More

What is suppose to be a great home buying experience has definately been extremely horrible, since the beginning from the loan to moving in. Problem after problem with a BRAND NEW home. Only person who has been a pleasure to work with has been Alex. He has been on top of EVERYTHING that has been wrong with my home. Just wow!! I don't know about recommending Lennar!!

The sand and water comes thru the windows and door. The slider door falls off. The garage door is on on the track. The response to fix these issues is none.

Don’t sign off on the day of your walk though. If there are issues to be fixed have them fix it before you sign off. I’m 7 months in an still waiting for them to fix a kitchen drawer that was blue taped the day off walk thru. Costumer service rep dose not care

Very disappointed with the service I have received. I will not be purchasing with Lennar again nor would I recommend to any family or friends.

Our home was closed in February 2022, it wasn’t a good experience in general. 1. Lennar Mortgage: The loan agent assigned to our area was not prompt at all. Usually no response to emails until a few days later that we chased him. Up until the closing day the document issued still had errors and we caught it. We originally didn’t plan on going with Lennar Mortgage but as the rates soared 2 months before closing, we chose Lennar because of the credit they offered. We submitted the application but we were never told you’re approved nor their portal showed anything. We kept asking the loan agent and never got an straight answer. You can imagine how difficult the communication was. 2. We did LVP after move in and found out the floor was very uneven. Some places fit thru my index finger between the floor and the leveler but the builder said this is within tolerance. Many many dips across the house. 3. My friends bought a home with KB home and during the building process, KB emailed them progress update with pictures of the home on a weekly basis which I think it’s awesome. Lennar doesn’t have that kind of service. 4. Lennar installed the wrong color of cabinets and we found out 1 week before closing when we got the appraisal report. They sent us a compensation amount but in a take it or leave it approach, that if we didn’t take it they have customers in line to sell to. We had no say in anything. 5. On closing day we got our keys and a map of our mail box location and number. We went there to test it but can’t open it. We asked the sales agent who gave us the map and keys, and he said: oh yea, just try it out on a nearby one across street. He didn’t even bother to help us check. ... More

Don’t like it at all

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

They used cheap material in the house and does not match with the price. Also has small pool for big community and it’s not kids friendly pool.

Out of good faith we accepted the house with many things still not fixed that we saw on the initial walk through and the final. After escrow was closed we were tossed out the priority list. Many many things that had to be fix as expected, disappointment came when I had to chase down the warrant people for every single thing that had to be fixed, some of the stuff took weeks to be fixed and some other we had to be very persistent to get them fix. Would highly recommend to show more accountability on your warranty managers. The guy who handles warranty at my community takes for ever to come by and send appointments out of the blue and never shows up, getting the impression the appointments are made just to simulate a follow up in your system. I feel ripped off with the flooring, not only you guys charged my more to get vinyl on my whole first floor but then when its start ripping apart for no reason other than having unacceptable quality you guys walk away and take no responsibility claiming that that’s how the material is. I get the vinyl is inferior to other flooring systems, but the quality of the material is below acceptable. Definitely would recommend that every time somebody comes to fix something someone for lennar shows up to verify, many times your sub showed up, did the work and damaged floors/walls or even worse they show up lacking the tools necessary . And then it’s my duty to report it as no one from lennar will come to verify that the work was performed correctly or if the work was performed at all.Our role as home owners is no quality assurance. Between having to chase you guys to get stuff fix, getting halfway fix and having to swallow the cost of bad material this home has been exhausting and disappointment. 0/10 experience. ... More

Lennar just wants to sell you the home and after closing if you discover something was missing or damaged like a scratched mirror or stained countertop and you didn't discover it during the walkthrough, they'll tell you it's not covered under warranty even though they tell you a million times before closing that don't worry you have a one year warranty! Apparently the warranty is worthless.

Everything breaking down within 3 days of moving in. No resolve and no answer from anyone!!

ITS ABSOLUTELY RIDICULOUS THAT NOBODY WANTS TO MAKE THINGS RIGHT…. Dirty floors, broken lighting fixtures, broken refrigerator, problems with heating system that according to the company who came today, it has no warranty. Squishy floor, cracked tub, scratched kitchen cabinets. Glue on toilets and kitchen sink, Etc….. ITS A BRAND NEW CONSTRUCTION. what its wrong with this company???. To answer the question if I recommend this builders. NO!

Horrible experience. Noone ever answers the phone and when they do they pass the issue to another person. There's problem every step of the way. Had to postpone receiving the keys because lennar mortgage did not release the loan on time. Many issues with the house, weak construction, water leaks, power not wired properly. Overall horrible experience

Overall Homebuying Experience Initially, the process of purchasing a home with Lennar seemed promising. The staff was welcoming, and the excitement of buying a new home was palpable. Unfortunately, this positive outset quickly devolved into a frustrating and disappointing ordeal. The dream of a seamless homebuying journey was shattered by a series of organizational and communication failures, making it a stressful and disillusioning experience. Quality of Workmanship & Materials At first glance, the home appeared to be everything one could hope for. However, it wasn't long before the façade began to crumble—literally and figuratively. The wall above the garage was improperly sealed, an issue that persisted despite multiple attempts at repair. The interior paint was so thinly applied that it would come off with the slightest touch. Within the first month and a half, the dishwasher ceased functioning, the solar panels malfunctioned, and the plumbing nearly caused several floods due to a piece of construction debris lodged in the drain. Additionally, the driveway repair resulted in further damage to the landscaping. These incidents underscore a disheartening lack of attention to detail and quality. Trustworthiness The trust that should form the foundation of the homebuyer-builder relationship was severely undermined in this case. The mishandling of personal information—a stranger's loan application appearing on my account—and the refusal to correct such a significant error is deeply concerning. Trust was further eroded on the day of title signing; misinformation and blame-shifting between Lennar Mortgage and Lennar Title showcased a lack of accountability and professionalism. Value for the Price Paid Considering the myriad of issues encountered, it's challenging to assert that the value of the home aligns with the price paid. The excitement of moving into a new home was tarnished by the need for constant repairs and the looming dread of what might fail next. The financial and emotional toll of dealing with these problems significantly detracts from the perceived value of the investment. Responsiveness to Issues The responsiveness to the numerous issues raised was, at best, inconsistent. While some problems were addressed (albeit inadequately in cases like the garage wall), others were met with indifference. The situation with the incorrect utility start date serves as a prime example; being told that nothing could be done about being billed for a week of utilities before legal ownership of the home was not only unhelpful but unacceptable. This lack of support and accountability adds to the overall frustration and dissatisfaction. Conclusion The journey with Lennar Home Builders, Lennar Mortgage, and Lennar Title was fraught with challenges that marred what should have been a joyful and exciting milestone. From serious privacy breaches and communication breakdowns to subpar construction quality and a disheartening disregard for customer concerns, the experience was deeply disappointing. While the dream of homeownership remains intact, the reality of dealing with Lennar has been a cautionary tale about the importance of trust, quality, and customer care in the homebuying process. ... More

Javier from Lennar Loan processing has created a very stressful and not pleasant at all. The loan processing and interest rates were delayed and once we were pushed to the corner , they didnt leave us any option but to take the loan. He misguided us when we had an option to go with the private lender.

The quality is very poor, and it has not been repaired until now

The walkthrough was a joke. Chris didn't want to be there and it showed. He explained nothing. All of the issues could have and should have been addressed before the walk through. It was left with you have a year to find all other issues. We have been without the original garbage disposal for over 2 weeks now. As far as the builder is concerned I don't have a garbage disposal. The contractor who was suppose to cover the disposal said that because they only cover the install and I took it off and had to replace it. They would not do anything. I'm going to tell my friends and family about this experience. ... More

Again very trashy quality and built quality and also material quality day after day getting worst and worst Trash kitchen quality AC Built walls Landscaping Home appliances All very trashy and low quality materials Not worth the price I pay at all Regret to buy from you guys