Lennar Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About Lennar.
Read all 621 verified reviews from homeowners that built a new home with Lennar in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Riverside-San Bernardino Area
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Customer Reviews
Cutting Corners
- Jerico A.
- Verified HomeBuyer
- June 04, 2021
- Corona, CA
Bought in the middle of the pandemic and the housing shortage. Sometimes the most prestigious of organizations prioritize gain versus quality. I moved in 4 months ago and it took a lot of effort to address all the poor workmanship and materials. They are still being worked on. I believe the issues I am experiencing could have been avoided if there was accountability on making sure the final product met expectations. No light bulb in the garage and uneven floors (both 1st and 2nd floors) to name a few that should be noticeable but was deemed acceptable by Lennar's inspectors/QA.
Lennar responded:
Hi Jerico, thank you for taking time to write a review. We would like to apologize for the issues you have outlined with incomplete work and subsequent Customer Care. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - We love our Lennar home!
- Anonymous
- Verified HomeBuyer
- June 02, 2021
- Fontana, CA
We love our Lennar home!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - All of Lennar staff was great and provided great service.
- Matt C.
- Verified HomeBuyer
- June 01, 2021
- Fontana, CA
All of Lennar staff was great and provided great service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst new house ever
- Keval M.
- Verified HomeBuyer
- May 18, 2021
- Corona, CA
Too many open issues in house and no respond from Lennar. Never buy house from Lennar.
Lennar responded:
Hi Keval, thank you for this review. We apologize for the issues you've expressed related to communication and response to warranty requests. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Excellent experience from beginning to end.
- Daniel G.
- Verified HomeBuyer
- May 18, 2021
- Menifee, CA
This was our first home. Lennar made the whole experience perfect. From the first time we walked in to the models to the day we closed. Stephanie was our savior. She helped us through every question we had. Big or small. Time will tell how long we stay at our home. We just know we would only feel comfortable buying a Lennar home. Thank you Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall good experience during extenuating circumstances (Pandemic)
- Marlon P.
- Verified HomeBuyer
- May 11, 2021
- Fontana, CA
Gen suite has worked out wonderful. Both in-laws and parents have had extender stays. Neighborhood amenities are wonderful. Recently installed my Tesla electric car charger(easy hookup). The sales team outstanding. Thanks Scherri for all your support, assistance and caring.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar - The process was very smooth.
- Marina S.
- Verified HomeBuyer
- May 06, 2021
- Menifee, CA
The process was very smooth. Builder’s team were very respectful, and they always answer my questions and helped with my needs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth Process & Great Home
- James J.
- Verified HomeBuyer
- April 29, 2021
- San Bernardino, CA
The process was very smooth, there weren't any road blocks or miscommunication during the process. I'm love my home, especially all the smart features that are included! I would definitely recommend Lennar to family and friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Piece of mind
- Roberto C.
- Verified HomeBuyer
- April 28, 2021
- Menifee, CA
Great customer service, on time closing and satisfied!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - This was a Great experience!
- Michelyn A.
- Verified HomeBuyer
- April 20, 2021
- San Bernardino, CA
This was a Great experience!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Customer service is excellent
- Karen J.
- Verified HomeBuyer
- April 20, 2021
- Fontana, CA
Everyone is very helpful and pleasant. No issues with anything we needed to have fixed or help with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Friendliness and eager to please attitude of staff.
- Robert R.
- Verified HomeBuyer
- April 20, 2021
- Menifee, CA
Very friendly and professional staff very concerned and eager to make sure we were satisfied and everything was well with our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - My experiences as a first time home buyers was beyond my expectations.
- Monique I.
- Verified HomeBuyer
- April 10, 2021
- Fontana, CA
My experiences as a first time home buyers was beyond my expectations. Debbie and Cari were not only professional but helpful and compassionate.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - We had a wonderful experience buying a home with Lennar, what
- Edgar G.
- Verified HomeBuyer
- April 10, 2021
- San Bernardino, CA
We had a wonderful experience buying a home with Lennar, what stood out the most is the professionalism and customer service.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - The home that I recently just bought is perfect for me.
- Isaac T.
- Verified HomeBuyer
- April 07, 2021
- Fontana, CA
The home that I recently just bought is perfect for me. I recommend it to anyone who is looking for perfect and reliable atmosphere along with small size and convenience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Everyone has been amazing!
- Alyssa S.
- Verified HomeBuyer
- April 07, 2021
- Menifee, CA
Everyone has been amazing! From Michelle at the sales team to Vince when we did our walk thru - everyone has been great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth process of everything..
- Dandy G.
- Verified HomeBuyer
- April 07, 2021
- San Bernardino, CA
Helpful people and always on time.. they help us and guide us all throughout and the best part of our experience here in lennar was that we didn’t had the hard time of getting this beautiful house that we got..Thank you lennar family! And for all the people out there,if you are looking for a new house i would recommend lennar..You will not regret it..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The home is beautiful we love it.
- Roy C.
- Verified HomeBuyer
- April 07, 2021
- San Bernardino, CA
The home is beautiful we love it. Great value for the price. Good customer service. I don’t regret my decision to buy this home. I did experience some concerning issues that could’ve been tragic - tankless water heater gas line nuts were hand tightened and cleared inspection. Gas was leaking in garage when I first walked in, at first it was a faint, vague smell, but on day two I called the gas company. They immediately identified the issue and fixed. Good thing I’m not a smoker or none of my movers smoked or we’d be gone. GFI in garage kept tripping, turning off water heater daily. ...
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Such an exciting experience buying a home with Lennar.
- Kelsi O.
- Verified HomeBuyer
- April 07, 2021
- Fontana, CA
Such an exciting experience buying a home with Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Customer service
- Brian M.
- Verified HomeBuyer
- April 07, 2021
- Fontana, CA
My first home. What a Great experience!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It wasn't perfect
- Kiara B.
- Verified HomeBuyer
- April 07, 2021
- Menifee, CA
If I didn't have an amazing Realtor this would have been an even worse experience. My best advice is really do your research on materials because the options they provide (carpet,tile etc)never look the same once installed. I will be having many things replaced (windows and doors) some things were just thrown together in the build. Better communication with their lender would also improve the process
Lennar responded:
Hi Kiara, we would like to thank you for sharing your review. Additionally, we are sorry to hear about your disappointment with the finishes of your home and poor communication you experienced during the lending process. Please reach out to us at corporatecustomercare@lennar.com with any items requiring additional attention and we will follow-up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
I will always shop Lennar home first
- Christopher B.
- Verified HomeBuyer
- April 07, 2021
- Menifee, CA
Stephanie, our sales rep, was incredible getting us through the home buying processes. Vince, the construction manager was incredible in making sure the house was as perfect for us as possible. He even stopped by occasionally after we moved in to make sure everything was going well. He went above and beyond helping me troubleshoot some work I was doing and touching up some paint that I messed up. The house itself has been a blessing. The family and I are loving the many “e.i.” Upgrades, and quality craftsmanship. This is our second Lennar home and we are very happy with both experiences.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lots of included upgrades, my house even came with window blinds!
- Anonymous
- Verified HomeBuyer
- April 01, 2021
- Fontana, CA
Lots of included upgrades, my house even came with window blinds! Great customer service! Walkthrough was very detailed oriented!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The entire process was a WOW!
- Daniel S.
- Verified HomeBuyer
- March 31, 2021
- Corona, CA
The entire process was a WOW! We really enjoyed the builders and inspection team walking us through all of the features throughout the house. Chris, the gentlement that handled our walk through was and has been a HUGE help. He is responsive, gets things done quickly. Our only complaint is we were promised a mirror in our master bathroom because the incorrect one was installed. It was first said to be available two weeks after closing (Mid January) then we were told they could not come in the home until Feb 1, then when we called at the end of February we were told it a company would be ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Everyone from Lennar has been very helpful throughout the process.
- Dhonalyn S.
- Verified HomeBuyer
- March 31, 2021
- Fontana, CA
Everyone from Lennar has been very helpful throughout the process. We are all excited to move in our new home this weekend. Thank you Lennar Family!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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