Lennar Reviews in Riverside San Bernardino, CA

Buying the house so good everyone at Lennar was helpful and professional. Once moved in get anyone to simply finish the repairs that were agreed upon on the walk thru has take multiple attempts. Many miss appointments no call backs no reschedules. Very disappointing and frustrating. I guess getting the house funded and closed was the most important part of the process for Lennar not customer service and support.

Poor quality homes, they use the cheapest materials and perform sloppy work. They don’t own up to mistakes. They constructed the property lines wrong by 5 feet on one side and they would not take ownership of it, said that they don’t make mistakes. Well thankfully my husband called the city surveyor out who confirmed the mistake and forced Lennar to redo the lines. Another example: when we removed the tile in kitchen we found patchy concrete that wasn’t the correct type and would cause long term uneven floors because they had forgotten to put in piping for the fridge. When we confronted the construction manager again he said it wasn’t them, they wouldn’t do that. They just constantly do a rushed job and you need to overlook the whole process of building not just the final cosmetic inspection. I don’t trust them and know we will find lots more issues down the line. ... More

The experience was great.

Don’t like it at all

From the initial discovery of our house to the day it closed was just under a month. Gail our Sales Consultant was great from showing the house to me the first day I saw the house to follow up and coordination throughout our quick closing. Shawn our sales officer was a phenomenal resource that helped us through the process and was always available to answer our questions. Jason our customer care representative during our homebuyer inspection was very knowledgeable, personable and made us feel at home for the first time. He and his team worked through some construction workmanship issues in a very timely and professional manner. They were very forthcoming with a few issues that happened during the final touch up process. Jason, Jorge, Anthony, Cody and Kelly and the team with Vintage Flooring were a great compliment to the overall team and again helped us get our “The New House” (as our baby calls it) to pristine condition prior to closing. I had worked with Lennar both directly and as an outside Architect and this is the sincerest form of flattery or if you will confidence in a home builder when someone who has worked with/and for a company and chooses to put their personal faith, trust and families’ future memories in a Lennar Home. Thank you again to the entire Lennar Team that was involved in making the dream come true. We would also like to thank Eve with Opendoor and Linsay with OSNational that worked in close collaboration with Lennar Mortgage and always made us feel like we were their most important clients. ... More

Beautiful homes and great quality!

Overall quality of the house is good. How ever, customer service needs to improve. There is a pattern of ignoring or avoiding customer requests.

So far it is excellent.

Lennar has a good reputation so we trusted them. The overall experience for us is alright. Agent was good but as soon as we signed the contract, her responses become less and less and far in between. We noticed as we moved in how Lennar has cut on a lot of things that we expect from a new home built. On the second bathroom upstairs, it is missing a towel rod by the sink, the windows are all fake window in the bathrooms. You cannot open any of them, so you cannot even air your bathrooms. For the price we paid, we were hoping to have these little details taken cared of instead of us worrying about it. ... More

I would not recommend anyone to Lennar. Quality issues and an electric water heater that sounds like a compressor. Electricity bill 4xs the amount of my neighbors. Ridiculous experience.

You get what you pay for with Lennar. The style of my house is nice and suits my taste, but the quality of the build and the customer service leave room for improvement. Overall, it's okay, but I expected better attention to detail and support.

Corina helped me in all aspects of buying experience

Overall a pleasant experience.

not the best experience overall

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. The walls scratch easily, the fake vinyl floors are easily dented. Overall, I wasn’t satisfied with the experience. ... More

Still new at the property. Discovered some minor issues. Tried to use the online portal to report them but, it doesn’t really work. The electrical issues reported to the contractor but still not fixed. It took them about 3 weeks to fix the broken fence.

Horrible communication with all parties involved with Lennar. Lennar agent saw us show up with our realtor and advised us last minute that we would not be able to use him. We were pretty much on our own throughout the whole process.

Lennar personnel were readily available to help make the homebuying process smooth.

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

Process to buy was easy, mortgage process could have been a bit smoother, too many people involved with diff aspects of lending, one POC should be needed with mortgage process.

Lennar promise low rates and incentives but it really isn’t!

The home buying expereince was seemless except for the rate. The models are really and the home build quality looks extremely good. The support after we moved in was a bit okay and has room for improvement. What I hated the most in the home buying process is the sales rep said that they have interest rates specials but would quote different rates and would defer it to the lender. The lender quotes different rates to different people and when asked about matching the rate that my friend got, she asks me to check with the sales rep and they just blame each other and finally I had to go with a rate that was quoted to me. I wish they keep it consistent with the "specials" they provide. ... More

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

I was initially drawn to the design of the home. The design and the actual house is ok but the entire process was bad. The entire process was transactional and it was not at all efficient. I never felt like a valued home buyer. Support was lacking and at times several departments from Lennar does not seem to know what is happening. I have heard this same experience from others that actually bought my old home instead of a new home from Lennar. Customer Service is definitely below average.

very responsive and professional. We had a few minor problems with the house but they were dealt with right away.