Lennar Reviews in Riverside San Bernardino, CA

not the best experience overall

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. The walls scratch easily, the fake vinyl floors are easily dented. Overall, I wasn’t satisfied with the experience. ... More

Still new at the property. Discovered some minor issues. Tried to use the online portal to report them but, it doesn’t really work. The electrical issues reported to the contractor but still not fixed. It took them about 3 weeks to fix the broken fence.

Horrible communication with all parties involved with Lennar. Lennar agent saw us show up with our realtor and advised us last minute that we would not be able to use him. We were pretty much on our own throughout the whole process.

Lennar personnel were readily available to help make the homebuying process smooth.

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

Process to buy was easy, mortgage process could have been a bit smoother, too many people involved with diff aspects of lending, one POC should be needed with mortgage process.

Lennar promise low rates and incentives but it really isn’t!

The home buying expereince was seemless except for the rate. The models are really and the home build quality looks extremely good. The support after we moved in was a bit okay and has room for improvement. What I hated the most in the home buying process is the sales rep said that they have interest rates specials but would quote different rates and would defer it to the lender. The lender quotes different rates to different people and when asked about matching the rate that my friend got, she asks me to check with the sales rep and they just blame each other and finally I had to go with a rate that was quoted to me. I wish they keep it consistent with the "specials" they provide. ... More

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

I was initially drawn to the design of the home. The design and the actual house is ok but the entire process was bad. The entire process was transactional and it was not at all efficient. I never felt like a valued home buyer. Support was lacking and at times several departments from Lennar does not seem to know what is happening. I have heard this same experience from others that actually bought my old home instead of a new home from Lennar. Customer Service is definitely below average.

very responsive and professional. We had a few minor problems with the house but they were dealt with right away.

So far the experience been great!!!

The sales team was awesome from Nancy to Christian they are all great.

Home orientation and walk through is excellent. All issues and repairs were addressed quickly.

My overall experience buying a home with Lennar was great. The house and the community are beautiful, and the process was mostly smooth. However, the only negative aspect of the experience was dealing with Lennar Mortgage. In the final two weeks before closing, the mortgage process caused a lot of anxiety due to delays, ober the top strict underwriting, and miscommunications, ultimately leading me to switch to another lender. Despite this hiccup, I’m very happy with my new home.

Great experience ,very helpful ,I would like to thank everyone

Lennar's workmanship is not what it used to be...it was top notch many years ago when we purchased a prior home. This time around, the workers who built the home did not pay attention to detail; some of the finished work was sloppy, no attention to detail in some areas and overall I attribute it to rushed work. Thumbs down for me on Lennar: I would consider other builders in the future - I wouldn't exclude Lennar, it's just that I would not make them my 1st choice of builders any longer. Ex: exterior stucco - not sealed at the Fascia of the home, allows bees to nest; nails showing through exterior stucco; nails showing through interior stucco; overall poor quality control; during our walk-through for final sign off, the interior of the home was dirty - no excuse for dusty floors, dirty tub and shower. Very disappointing. In years past I gave Lennar 5 stars. ... More

I fell in love with the house, but the company was not trustworthy, unhelpful, and does not follow through.

I purchased my last home four years ago, also a Lennar home. When it was time to sell and move I looked for Lennar communities. The entire experience with pruchasing went smoothly. Minor issues with a cabinet were resolved quickly. I have noticed the workmanship in construction and drywall is of poorer quality. My floors slope in some areas and drywall is warped in a few places.

Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was missed as the builder did not provide the necessary items to escrow in a timely manner. We even had to provide documents to the escrow company ourselves as the sales person was not responding to the escrow team. When we picked up our keys we were advised there was an issue with our mail box which was being worked on. We got the run around from the post office and the builder on this issue and had mail and packages returned to sender for several weeks. We had to open a PO Box just be able to get our mail. We eventually got someone high up in the post office to respond to us and stated they had already been in contact with our sales person and was waiting on documents. After many weeks the sales person finally responded with what was needed to get this matter resolved. The home has been great but you can tell some of the construction team rushed thru some items such as the shower not being caulked properly and leaking, brand new lights in the house going out - even though they are supposed to last for many years, needing a new ac compressor after living in the home for only 2 months, the sprinkler system not being set up correctly and many of the plants dying. Although I will say the repairs have been done in a timely manner. ... More

Good experience for my new home purchase

The lender leading up to the closing date was the worst experience. I would never use Lennar as a lender. I had to get a backup loan because so many mistakes their officers made. The loan officer and processor didn’t seem to know what they were doing. Once we got the house we needed so many repairs, they are building so fast they make so many building mistakes , crooked walls leaks. The only positive experience has been with kristine she handles all the repairs and issues after move in.

This experience was smooth as pie, unlike going to get a home already dolled up. I signed paperwork, which was expected, and everything was easy to read and understand except for the money portion I had to get clarification on it. Other than that I had a good experience and would buy more properties.

Loan officer Jason was amazing and we’re Extremely happy with his service. Overall, the neighborhood is great however, several items on the house were not completed correctly. Also, very concerned about some of the other items I have brought up…..I have been unable to get a phone call back from Lennar about my concerns. However I would definitely recommend buying from Lennar to my friends and family