Lennar Reviews in Riverside San Bernardino, CA

The house is uneven, and the windows are off. These have been major issues from day one. We lived without electricity for almost three weeks.

Hasn't even been a month, but a water pipe burst and flooded the first floor and dragging your feet to fix it, unless I email and complain about it. Probably should not send out mass "rate us," emails before checking the recipients, but here you go

The overall process of buying our home was fabulous thanks to our own personal realtor they were able to provide a very transparent and prompt response to all of our concerns. However this is an issue Lennar needs to address. When working with buyers who are prepared, prompt, and most importantly represented your loan officers should provide better overall customer service. We had offers and pre approvals from other lenders who provided our numbers within 48 hours and Lennars process took nearly two weeks even with all of the requested documents. Overall I still recommended friends to purchase in the same community and they had a similar process but overall they were happy with their purchase. I hope to hear you have improved in the future for future developments ... More

While we are grateful to be in our new home, the purchasing experience was difficult and much more painful than it should have been. From the beginning, we were transparent with the sales agent, Mike, and we wanted to purchase in the community. Yet, we had to follow up with numerous emails and phone calls over a period of weeks to get the buyer's paperwork started. I'm convinced that the only reason his partner, Robyn, finally followed through is because they wanted to close the deal before the end of the calendar year. Despite not having been responsive themselves, they imposed fast deadlines before the EOY, so we were cramming to submit everything before the holidays. Once the purchasing paperwork was completed, we went through an even more problematic time working with Lennar Mortgage. The loan officer we were assigned, Javier, is even slower in responding and is entirely unprofessional. He would not respond to emails. Instead, he would call at inopportune times (e.g., 8 or 9 PM), not leave a voicemail, and send a text just saying "call me" with no context. Whenever we were able to connect on the call, he provided conflicting information between conversations. Hence, my husband and I stopped answering his calls and texts, demanding all correspondence be written via email. He ignored the request for written communications for quite a while. He continued to call, leave no voicemail, and text for a callback until I firmly (in bold, underlined, and capital letters so he couldn't miss it) said that communication would only continue if he responded in writing. Other examples of his unprofessionalism - (1) he tried to run our credit without informing us prior. We only found out after he texted us to say it was a failed attempt because we keep our credit frozen most of the time, (2) pulled our credit multiple times instead of the twice promised - once at the start and once before closing, (3) he would not respond for several weeks at a time (no auto-response) and when he finally did, said that he was sick or out of the office. We wanted to be diligent home buyers and set up a third-party inspector to report on the house. We asked about a (1) pre-drywall inspection and (2) pre-move-in inspection. We learned afterward (by physically visiting the neighborhood) that drywall had already been installed, and instead of notifying us of this fact, they just ignored our inquiry. When it came to scheduling our inspector before move in, we were told that we had to abide by their policy that the inspection must occur "within the five (5) days prior to the New Home Orientation" one day prior to the New Home Orientation, despite multiple email and phone call followups prior. Fortunately, they allowed us to schedule our inspection, but again, this was after so much time spent trying to abide by their policies after contacting them time and time again with no response. The last thing I want to call out, although an annoyance more than anything, is that our closing date was pushed up without notice; we just found out that we were closing when Mike reached out to ask if we would pick up our keys over the weekend. All of our paperwork and correspondence had pointed to the end of May, and we had maybe 72 hours notice before we actually closed. ... More

I enjoy my new place and the layout of community.

House defect include: unfinished dry wall, recess not working and solar system still not working after many attempts to fix it. It had to take time off work to wait for contractors that do not show up. Just terrible.

My lot is at least 3 times bigger than my previous home in Moval. Huge house and silent area. No noise or trouble. No problems with the house. Best value compared to other builders.

Lennar is definitely a builder with multiple lawsuits against their name who will do anything to maximize their own profits, by building low quality products with no care whatsoever, like a lot of other builders. All I've seen is lies and fake marketing. Marketed this community as private and gated, while they sold our safety out to the city just to make more profits. One decent thing is the responsiveness of the staff.

My experience with Lennar was outstanding. I would highly recommend Lennar to family or friends that are looking for a quality new construction home. From our first introduction to the new home consultants, the Lennar mortgage agents, to the customer care team, Lennar made our dream of owning a new home become a reality.

I had bug issue one month after moved in. There have been bugs in the bed daily, which is not a living situation and not able to compromise according to my tenant. It was identified as springtail came from mulch they put in the front yard. Although those area are covered by HOA, but as a matter of fact, those mulch were put in by the builder. Lennar should be responsible to fix this issue. I have contacted to field service rep and he refused to to anything to remedy the situation. I am very disappointed. I am in the process of purchasing another house in the same community. Now I am reconsidering my decision. ... More

What is suppose to be a great home buying experience has definately been extremely horrible, since the beginning from the loan to moving in. Problem after problem with a BRAND NEW home. Only person who has been a pleasure to work with has been Alex. He has been on top of EVERYTHING that has been wrong with my home. Just wow!! I don't know about recommending Lennar!!

Had a great experience, love my new home. Heidi was very responsive and helpful.

Honestly, we were hesitant at first but eventually as we got through the process and was so fortunate to secure financing, we had a wonderful experience. The Lennar team did a wonderful job keeping us updated, addressing concerns, and ensured we had a smooth closing process.

Over all I am pleased but there has been a couple issues.

Lennar just wants to sell you the home and after closing if you discover something was missing or damaged like a scratched mirror or stained countertop and you didn't discover it during the walkthrough, they'll tell you it's not covered under warranty even though they tell you a million times before closing that don't worry you have a one year warranty! Apparently the warranty is worthless.

Only issue was advised solar was included In payment. It is not. Our construction manager is very responsive very happy

The walk thru with the builder was good but there were a few places that were marked and not fixed.

Nice just say any body if you wants by new home ..I recommend by lennar homes

My experience in purchasing Skyborne unit was a mix of satisfaction and frustration. While the overall quality of the house was satisfactory, there were several areas where improvements could have been made to enhance customer satisfaction. One of the minor yet notable issues was the placement of the garbage disposal button under the sink. It seemed like a small inconvenience at first, but in practice, it became an annoyance in daily use. Simple adjustments in its placement could have significantly improved the user experience. Another aspect that could have been better was the provision of extra doors for the bathroom. Adding an additional door would have provided more privacy and convenience, especially for larger households. Additionally, the lack of extra space for storage in the bathroom was a missed opportunity. Incorporating more storage solutions would have been appreciated and made the space more functional. One major disappointment was the absence of an EV charger, despite the recommendation to install solar panels. This oversight was particularly frustrating as it left us unable to fully utilize our environmentally friendly energy source. It's essential for builders to consider the complete package when making such recommendations to consumers. Furthermore, the placement of the AC compressor right outside the living room, directly under the water pipe, was a significant oversight. During rainy weather, water pouring down from the pipe posed a risk to the compressor and created potential safety hazards. This could have been easily avoided with better planning and consideration of placement. Overall, while the house met our basic requirements, there were missed opportunities for improvement that could have elevated the overall experience. With a little more attention to detail and consideration for customer needs, the buying experience could have been much more satisfying. ... More

Lennar should be more than a regular construction company, as one of the best or the best in the country. We bought a Model house, good and bad, good that come with some upgrades that we cant get in other regular house, now the bad part is some of the stuff that is not correct or damage ( you name it ) cant be fixed BECAUSE IS THE MODEL WE DONT DO , this is ridiculous excuse, we pay more almost 100k for the same house as the others and get used / old stuff ... lennar REP very bad attitude, I'm not recommend to anyone else.

Everything breaking down within 3 days of moving in. No resolve and no answer from anyone!!

She never communicated with me the buyer. I would have to be the one to call the office to get answers to my questions, even then she would have to find out the answers to my questions and get back to me. She never did call me back until I had to be the one to her call back. Unacceptable. Customer Service team was great!

Everyone was great at lennar. It made home buying easy.

Excellent people to work with every step of the way completely satisfied

The day before closing I showed up for final inspection to be told the house was not ready and I should have been contacted by sales. No one could tell me when it would be ready. Then I was told I would definitely close by the 29th. I closed on the 20th, 3 weeks later. Delays happen but it is clear they knew there would be a delay long before they notified me, 24 hours before closing. Now that I have been moved in about a month I still can not receive mail because my mailbox is in the construction zone and the key has not yet been provided to usps. No updates as to when this will be corrected as the construction manager, Anthony, is non responsive to calls and texts. The construction team also left a mess of nails, fast food trash, and construction debri in my backyard. I have a work order in for a broken screen, no response after 3 weeks. ... More