Lennar Reviews in Sacramento, CA

First time buying a home and I would say as soon as we signed the dotted line for our home, communication fell off tremendously. It was extremely frustrating when my wife and I tried contacting our home consultant and lender with questions we had regarding our home and mortgage, to the point of no follow ups, no answers at all, and no trust in the process we were getting the best deal we could get in these hard economic times. I would say everything else was good and the home is what we wanted, just the communication with our new home consultant and lender was bad. If they were busy, then they could've communicated that for we can be informed and not reach out multiple times. ... More

The agents being more knowledgeable of what is offered.

Lennar in plumas lake Rose we meet very nice and helpful October 2025 put deposit new build ready in July never heard from anyone until July and when we did all the stuff we went through with lennar loan officer was the worse experience for our 1st home non responsive on any questions loan numbers all over the place and only time we get to talk or call back it was always for money that's all and when we give it there numbers would be wrong and they keep asking for more n more terrible experience home quality very fast build not quality just quantity and so hard fir them too responsive on warranty work but loan department was the worse experience ... More

Encourage better customer service from your sales agents. This was a terrible experience overall even if the house is nice.

The customer service was the most unprofessional experience I've encountered in all my years of buying homes. The staff clearly needs customer service training. When people are spending $800,000 on a home, they should be treated with far more respect and professionalism.

All the material is good but after you move in the house later sometimes the small seal are not fill properly next to the sliding door n the ants start coming n now dealing with ants issues.

The house was beautifully built with good structure.

It was good

The quality of the home is outstanding, family and friends compliments how beautiful our home is.

have had a few big issues come up, one the after the first weekend i moved in (still not resolved, but the natural spring dried up for the summer). the other major one was solar panel had melted part. once taken up by a step Lennar Rep it was replaced.

My issues.

Provide buyers option to "uninstall"'or "take out" some standard parts/materials in the house while being built. Makes it easier for when upgrades are done.

I was assigned to the Home buyer concierge and he never reply to the customer inquiry or request. This is like a block hole once payment submitted the customer never receive any care anymore. I was promised items at construction meet and never delivered

Our new Lennar home is gorgeous and we couldn’t be happier with the agent (*****) and the *****. Everyone mentioned was very professional and made the experience really confortable.

All people working for my new home are great! Esp praise to Loan Officer - Pravdeep Daroch. Very professional and helpful person to get me thru the loan process. I really appreciate Lennar.

Lennar sales agent….wishing could have delt with someone else, but was left feeling stuck and with no other choice. Finance was the best experience (***** was great).

Happy with the home Except I paid for a premium lot And they built a solid fence taking away the views. Was told by the agent this was going to be a rod iron fence. Sales person ignored emails

Working with the sales office was a positive experience. Once a contract is written up things happen fairly quickly. I did feel on more than one occasion when I needed something from Lennar the response could have been better and follow up on their end needs some improving. The home is lovely and the model choices are exceptional, nothing is perfect so a flaw or two is likely, but the responsiveness is very good from the builder to make things right.

This is my second property from Lennar build after I purchased one from Lennar Northlake. Price I paid for this house is 60000 higher. The quality of everything I see at Arbor Ranch is of low quality. Following items are missing as per my expectation...Ring doorbells, Schalge Wifi keypad lock, LIftmaster garage door, GE applicances, Carrier/Lennox HVAC, Leviton electrical switches for entire house. These low quality items are given in the Arbor Ranch property...No doorbell, No keypad lock, Low quality Genie garage opener with no insulation to the door, VillaTherm HVAC, Frigidaire appliances, Non Branded electrical switches, No idea what kind of low quality electrical wires installed inside. ... More

The home buying experience was easy and smooth. Our sales rep, Teresa, was very helpful, knowledgeable and kept us informed as we moved through the process. I love my new community and new home.

Items promised to repair before move in were completed.

Ryan was extremely helpful in home buying process

Don't get yourself into a time limit for selling your own and buying another without being able to select everything you want in your new home.

I have owned a Lennar home previously that I was reasonably happy with that helped influence my decision to buy another Lennar home. Unfortunately, this was perhaps the most unpleasant home buying experience I’ve had (out of more than a dozen homes I’ve bought in my life). Lennar loan process was very poor and communication was spotty. I ended up closing more than a week late on my loan despite having great credit and significant income / assets. This cost me time, money and was a huge inconvenience. The loan processor was knowledgeable and very responsive at times; however, there were other times when he promised updates and then I wouldn’t hear from him for a week at critical junctures just before the closing date. He made false promises that the loan would be closed on time. When I was first approved for the loan, the conditions I was given were general in nature - nothing related to my income. Then several weeks later, I got conflicting messages about conditions regarding my upcoming Social Security income, and it turns out that I should’ve been given those conditions weeks before. More than 3+ weeks were ‘wasted’; time I could’ve used to work with Social Security administration to get Lennar information they wanted. The underwriter and/or loan processor did not use all of my verified income or assets when calculating debt to income ratios and so even when I proposed coming up with a bigger down payment to ensure I closed on time, they said I still didn’t meet their debt to income ratios, which was simply untrue. Even when I clearly pointed this out to the loan processor, it was never corrected. If they hadn’t unilaterally deleted some of my assets on my application that were previously confirmed through their process I would’ve met their debt to income ratios. Additionally, they asked for the same information several times, even after I posted it on their portal. They also insisted on collecting an excessive amount for taxes for the impound accounts, even though it was clearly documented that my particular models taxes would not be that high. Lastly, on every estimate prior to closing, they understated the cost of the monthly HOA and taxes. This was a very stressful time since I did not have living arrangements beyond the time I thought I would be closing yet the sales agent never once checked in on me during this time. Turns out there is significant noise from 6 AM to almost 9 PM every day from a Costco car wash across the street - when I brought up the noise to the sales agent when I first looked at the house (backyard retaining wall is higher than the house so you can’t see across the street) and asked if it was temporary situation with construction (not knowing it was a car wash) the sales agent never disclosed to me that it was an existing car wash; not temporary construction noise. The title company was fine. The house itself seems to be fine for the most part. One concern, however, is during the walk-through I was told HVAC filter needed to be changed. The filters were dirtier than any filters I have ever come across and three new filters is somewhat costly - when someone buys a new home perhaps they should actually have clean air filters when you take possession of the house? Discovered a leak in the front yard irrigation stations that cost me $$ with a big water bill my first month; was told I had to go to the HOA, but luckily the landscaper said they would take care of it. Not sure how Lennar turns over a house to a new homeowner and they don’t know about these leaks, which was not apparent to me for quite some time because they had the sprinklers going off in the middle of the night. What I was told was incorrect - according to the documents it is Lennar‘s responsibility for the first 90 days after closing. The construction person who did my walk-through was friendly and always seemed eager to help yet there were several occasions when he said he would send someone by to take care of something and then they wouldn’t show and I would have to be the one to follow up. But all in all no real complaints in that area. In summary, I like the house and the floor plan but the mistakes and lack of communication during the loan process were inexcusable yet there wasn’t much empathy from Lennar‘s sale or loan staff who didn’t seem to understand the stress of not knowing what was going on or the major inconvenience and costs related to a delayed closing. ... More

Our seller agent (Ashley) was friendly, helpful and welcoming. Handyman Rod has been quick to respond in correcting a number of issues, including helping us move cabinet shelves that were stuck in place by plastic supports that were very hard to remove. Unfortunately three or four pieces of backyard sod (grass) have died, and no one from the landscape company has returned our calls asking for that sod to be replaced. We hope our backyard lawn will be repaired soon. Overall quality of material in our 1903 square foot home is acceptable, but we did replace the slow drop toilet seat in our master bath because it was plastic, not wood. Window coverings cost us almost $8K to install because they did not come with the house, but we knew that when we purchased the home. Arranging for our solar by GAF to take over from PG&E was a bit of a hassle, and we were told it will not be activated for up to three months, so as of late May our electricity is still with PG&E. Buyers should be made aware of the very restrictive HOA rules that are being proposed that limit what we can do even in our backyard. Finally, we learned after close of escrow that we’d only get one garage door opener (we have two cars). That was a disappointing surprise. We also learned that our garage door did not allow use of an app that would allow us to open the door with our iPhones. We also learned that Lennar had decided to give two openers to homebuyers who’s escrow closed two days after ours did on March 30th! Thankfully, after some negotiation Lennar did agree to provide us with a second opener. So overall, our move-in experience has been good. ... More