Lennar Reviews in Sacramento, CA

Poor quality workmanship, bugs were everywhere when we moved in. The Lennar Rep Blake, was useless. He refused to provide pest control & minor repairs. He said it was home owners responsibility. The AC makes a loud pounding noise whenever it turns off. When someone is using the shower upstairs you can hear water coming down the pipe in the kitchen loudly & sometimes it makes a knocking noise. When we flush the toilet it makes a pounding sound on the wall. We tried contacting the Customer Service person but he didn’t answer & he did not call back. We made a mistake buying Lennar! We will warn our friends & family members Not to buy Lennar Homes!!! ... More

Our new Lennar home is gorgeous and we couldn’t be happier with the agent (*****) and the *****. Everyone mentioned was very professional and made the experience really confortable.

All people working for my new home are great! Esp praise to Loan Officer - Pravdeep Daroch. Very professional and helpful person to get me thru the loan process. I really appreciate Lennar.

Lennar sales agent….wishing could have delt with someone else, but was left feeling stuck and with no other choice. Finance was the best experience (***** was great).

Happy with the home Except I paid for a premium lot And they built a solid fence taking away the views. Was told by the agent this was going to be a rod iron fence. Sales person ignored emails

Working with the sales office was a positive experience. Once a contract is written up things happen fairly quickly. I did feel on more than one occasion when I needed something from Lennar the response could have been better and follow up on their end needs some improving. The home is lovely and the model choices are exceptional, nothing is perfect so a flaw or two is likely, but the responsiveness is very good from the builder to make things right.

This is my second property from Lennar build after I purchased one from Lennar Northlake. Price I paid for this house is 60000 higher. The quality of everything I see at Arbor Ranch is of low quality. Following items are missing as per my expectation...Ring doorbells, Schalge Wifi keypad lock, LIftmaster garage door, GE applicances, Carrier/Lennox HVAC, Leviton electrical switches for entire house. These low quality items are given in the Arbor Ranch property...No doorbell, No keypad lock, Low quality Genie garage opener with no insulation to the door, VillaTherm HVAC, Frigidaire appliances, Non Branded electrical switches, No idea what kind of low quality electrical wires installed inside. ... More

The home buying experience was easy and smooth. Our sales rep, Teresa, was very helpful, knowledgeable and kept us informed as we moved through the process. I love my new community and new home.

Items promised to repair before move in were completed.

Ryan was extremely helpful in home buying process

Don't get yourself into a time limit for selling your own and buying another without being able to select everything you want in your new home.

I have owned a Lennar home previously that I was reasonably happy with that helped influence my decision to buy another Lennar home. Unfortunately, this was perhaps the most unpleasant home buying experience I’ve had (out of more than a dozen homes I’ve bought in my life). Lennar loan process was very poor and communication was spotty. I ended up closing more than a week late on my loan despite having great credit and significant income / assets. This cost me time, money and was a huge inconvenience. The loan processor was knowledgeable and very responsive at times; however, there were other times when he promised updates and then I wouldn’t hear from him for a week at critical junctures just before the closing date. He made false promises that the loan would be closed on time. When I was first approved for the loan, the conditions I was given were general in nature - nothing related to my income. Then several weeks later, I got conflicting messages about conditions regarding my upcoming Social Security income, and it turns out that I should’ve been given those conditions weeks before. More than 3+ weeks were ‘wasted’; time I could’ve used to work with Social Security administration to get Lennar information they wanted. The underwriter and/or loan processor did not use all of my verified income or assets when calculating debt to income ratios and so even when I proposed coming up with a bigger down payment to ensure I closed on time, they said I still didn’t meet their debt to income ratios, which was simply untrue. Even when I clearly pointed this out to the loan processor, it was never corrected. If they hadn’t unilaterally deleted some of my assets on my application that were previously confirmed through their process I would’ve met their debt to income ratios. Additionally, they asked for the same information several times, even after I posted it on their portal. They also insisted on collecting an excessive amount for taxes for the impound accounts, even though it was clearly documented that my particular models taxes would not be that high. Lastly, on every estimate prior to closing, they understated the cost of the monthly HOA and taxes. This was a very stressful time since I did not have living arrangements beyond the time I thought I would be closing yet the sales agent never once checked in on me during this time. Turns out there is significant noise from 6 AM to almost 9 PM every day from a Costco car wash across the street - when I brought up the noise to the sales agent when I first looked at the house (backyard retaining wall is higher than the house so you can’t see across the street) and asked if it was temporary situation with construction (not knowing it was a car wash) the sales agent never disclosed to me that it was an existing car wash; not temporary construction noise. The title company was fine. The house itself seems to be fine for the most part. One concern, however, is during the walk-through I was told HVAC filter needed to be changed. The filters were dirtier than any filters I have ever come across and three new filters is somewhat costly - when someone buys a new home perhaps they should actually have clean air filters when you take possession of the house? Discovered a leak in the front yard irrigation stations that cost me $$ with a big water bill my first month; was told I had to go to the HOA, but luckily the landscaper said they would take care of it. Not sure how Lennar turns over a house to a new homeowner and they don’t know about these leaks, which was not apparent to me for quite some time because they had the sprinklers going off in the middle of the night. What I was told was incorrect - according to the documents it is Lennar‘s responsibility for the first 90 days after closing. The construction person who did my walk-through was friendly and always seemed eager to help yet there were several occasions when he said he would send someone by to take care of something and then they wouldn’t show and I would have to be the one to follow up. But all in all no real complaints in that area. In summary, I like the house and the floor plan but the mistakes and lack of communication during the loan process were inexcusable yet there wasn’t much empathy from Lennar‘s sale or loan staff who didn’t seem to understand the stress of not knowing what was going on or the major inconvenience and costs related to a delayed closing. ... More

Our seller agent (Ashley) was friendly, helpful and welcoming. Handyman Rod has been quick to respond in correcting a number of issues, including helping us move cabinet shelves that were stuck in place by plastic supports that were very hard to remove. Unfortunately three or four pieces of backyard sod (grass) have died, and no one from the landscape company has returned our calls asking for that sod to be replaced. We hope our backyard lawn will be repaired soon. Overall quality of material in our 1903 square foot home is acceptable, but we did replace the slow drop toilet seat in our master bath because it was plastic, not wood. Window coverings cost us almost $8K to install because they did not come with the house, but we knew that when we purchased the home. Arranging for our solar by GAF to take over from PG&E was a bit of a hassle, and we were told it will not be activated for up to three months, so as of late May our electricity is still with PG&E. Buyers should be made aware of the very restrictive HOA rules that are being proposed that limit what we can do even in our backyard. Finally, we learned after close of escrow that we’d only get one garage door opener (we have two cars). That was a disappointing surprise. We also learned that our garage door did not allow use of an app that would allow us to open the door with our iPhones. We also learned that Lennar had decided to give two openers to homebuyers who’s escrow closed two days after ours did on March 30th! Thankfully, after some negotiation Lennar did agree to provide us with a second opener. So overall, our move-in experience has been good. ... More

Plenty room for improvement in quality, customer service.

Overall good and smooth experience. Only bummer is that we have not yet been able to get the mailbox keys from the post office, it’s been almost two months now. This information was not disclosed to us when we were purchasing the house that we have to get the mailbox keys on our own and that the builder is not responsible for that.

Great communication from customer service. Easy to deal with

The sales people were extremely responsive and helpful until you sign the contract. Once the contract is signed, no one cares. If there are issues or concerns, then you can always cancel your contract which means they take you 10k. I'd bought a Lennar home earlier in tracy and was hoping things got better in the process, but it was gotten worst. With everything being online - I've had to chase people to just get what was promised to me. If I had to purchase - I'll definitely not buy a home with Lennar. They say everything is included, but they don't say what is included like towel racks in the bathroom that was missing, medicine cabinet are not installed in my bathrooms and the most memorable is the fact that I was promised MyQ garage door and the cheapest garage door with no internet connections. If you complain, no one cares. I've extremely disappointed in the whole process and wished I bought a home with another builder. ... More

We had fantastic experience working with Lennar sales team and later with Loan officers. We got great price for our house which was perfectly fit to our budget.

Happy that we got the house we wanted to meet our dream with big yard…I bought the house and then left out of town, I haven’t been in the house yet to live. Once I started living in my house then I can honestly provide my survey

Overall the experience was bad. A lot of miscommunications between their departments. The final walk through was rushed and many issues were not fixed, mortgage application had many errors. Even on the day of closing, we discovered many errors on the closing documents. Carpet had nails everywhere, very small club house, narrow streets, poor landscaping, basically they are cutting corner wherever they can to maximize their profits. Their focus is quantity over quality and customer satisfaction. They have monopolized the system by selling insurance, mortgages, solar panel leases and more by collecting commissions and kickbacks from their vendors. I can go on forever but I could list a few of many issues. ... More

The sales staff is horrible

All the builders and staff were very polite and helpful until after closing. There's not much follow-up regarding taking care of the house and yard. We did get a copy of the Architectual Guidelines, but it would be nice if there was a group meeting of new owners to follow up with questions.

Nobody should have to spend their first week dealing with sewage issues, leaks in bedroom walls or non working appliances. Your first week should be filled with happiness and joy. I understand 1 item but multiple is unacceptable. Other homes in the development have had similar problems. Where Lennar shines is post customer service. They took care of the problems immediately and for that I am greatful to the people who resolved them. Would I buy another Lennar home? Absolutely not.

timely delivery of the house

The new home buying process was very smooth and straightforward. Lennar team were helpful in explaining every step of the transaction. Provided clear instructions on home inspection and use of amenities and home features. Thank you Lennar for your great service!