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Lennar Reviews in Sacramento, CA

What Sacramento Homeowners Have to Say About Lennar.

Read all 259 verified reviews from homeowners that built a new home with Lennar in the Sacramento area. Sacramento homeowners have rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.7 out of 5 stars in Sacramento Area

259 Reviews in Sacramento Area

Ratings by Category

Overall 3.7

Quality 3.7

Trustworthiness 3.8

Responsiveness 3.7

Lennar in Sacramento Area

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Customer Reviews

Unsatisfied Customer, will look to other Builder next time we buy

  • Gerard G.
  • Verified Homebuyer
  • March 17, 2020
  • Roseville, CA

Home had several workmanship issues. For the price we paid, we should have went with another builder.

Lennar responded:
Hi Gerard, thank you for providing this feedback about the workmanship in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 5

Lennar - Overall we were happy but I wouldn’t say everything was perfect.

  • Erin K.
  • Verified Homebuyer
  • February 26, 2020
  • Elk Grove, CA

Overall we were happy but I wouldn’t say everything was perfect.

Lennar responded:
Hi Erin, thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any concerns, so we can research and follow-up for you. – Lennar Customer Care

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Good experience

  • Bill W.
  • Verified Homebuyer
  • February 26, 2020
  • Roseville, CA

Very simple process. Answers and time line straight forward

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar Builders Sparks

  • Donna T.
  • Verified Homebuyer
  • February 26, 2020
  • Elk Grove, CA

We bought a Model from Lennar. Everything in the Model were purchased in the home buying. Only wished more time was given during the walk thru (2 hours) to discuss items in the Model requiring fix or touch-up. The only statement we were given was we bought the Model in an "AS IS CONDITION". We were sadden that Lennar sells a new home in an As Is Condition. Inasmuch, we were still excited to live in a Smart Home. Wished the builder would have provided additional Smart Devices instead of receiving just the minimum to get the home started.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Disappointed

  • Christine M.
  • Verified Homebuyer
  • February 26, 2020
  • Elk Grove, CA

Knowing and seeing the problems and the quality of this house right now, I will not buy another Lennar home. Appears that house was built rushed and built poorly. Did not meet the standard I was expecting for a brand new home.

Lennar responded:
Hi Christine, thank you for sharing this feedback about your experience. We truly hope things have improved for you. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 3

Lennar elements

  • Michael V.
  • Verified Homebuyer
  • November 27, 2019
  • Elk Grove, CA

I bought the house in April and have experienced major problems with the home. As soon as I moved in had a problem with my drip system which causes the water to drip 24/7 and my water usage/bill to be high for four months. In addition, my breaker for my fridge constantly went out and caused a flood in my kitchen and food to spoil several times. Now my windows are leaking water in the house because it was not installed correctly. Such a headache and emotional stress with buying the house. When I also asked for a reimbursement with my food they stated they needed receipts. How would I ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Great Sales Staff/Disappointing Warranty Service

  • Arthur W.
  • Verified Homebuyer
  • November 22, 2019
  • Folsom, CA

We had a wonderful experience with the sales staff and this review is not for our rating of them. We have had a very poor experience with getting home warranty work taken care of and have found the quality of the workmanship to be poor. We feel like some of the trades just slapped the house together and do not take any pride in their work. The tile and cabinet trades have been no-shows 4 times now. Extremely irritating as our time is valuable and it’s seems like after they have our money, we just aren’t important.

Lennar responded:
Hi Arthur, thank you for your feedback. We are sorry to hear about the difficulties you have had with warranty service for your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

New home warranty work is very difficult to schedule and complete.

  • Hillary N.
  • Verified Homebuyer
  • November 21, 2019
  • Sacramento, CA

Subcontractors don’t show to do warranty work when scheduled and need to return more than one time to complete the simplest correction.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Good buying experience and recommend this community

  • Richard B.
  • Verified Homebuyer
  • November 21, 2019
  • El Dorado Hills, CA

Steve our sales person communicated well to make the purchase enjoyable. Moved in on time as promised . Homeowner orientation with dru and Danny and Amazon went well. We love the layout of our new home and the neighbors on the block. Excellent community layout and amenities. Had some minor issues with the house but Igor has taken care of them. His communication and follow up is outstanding. We are very pleased with our purchase decision and recommend these homes for over 55 active adults.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Sad

  • Terry W.
  • Verified Homebuyer
  • October 02, 2019
  • El Dorado Hills, CA

Disappointed and Misled

Lennar responded:
Hi Terry, thank you for your feedback. We are sorry you feel this way. If you could please share any additional comments with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - Great home.

  • Anonymous
  • Verified Homebuyer
  • October 01, 2019
  • Rancho Cordova, CA

Great home...great community

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Great Home Buying Experience

  • Jay S.
  • Verified Homebuyer
  • October 01, 2019
  • El Dorado Hills, CA

Lennar provided a great home buying experience from start to finish. The sales staff (Julie) were helpful and friendly and made the entire process flow easily from start to closing. Lennar's affiliates, Eagle Mortgage, Sunstreet Solar and North American Advantage Insurance were very competitively priced and made each process seamless. Have recommended Lennar to several people looking for a new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

All good

  • Vijay B.
  • Verified Homebuyer
  • September 26, 2019
  • Rancho Cordova, CA

Great

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Overall Happy New Homeowner

  • Sherri P.
  • Verified Homebuyer
  • September 26, 2019
  • Folsom, CA

The sales team, design center and construction mangers in addition to Chris that handles the warranty are excellent and appreciate any questions or feedback we have. The quality of the materials/workmanship from the drywall company was below par. So many mistakes and problems with them after I closed.

Lennar responded:
Hi Sherri, thank you for sharing your comments about your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Not very responsive to concerns

  • Joanna L.
  • Verified Homebuyer
  • September 24, 2019
  • Elk Grove, CA

Not very responsive to concerns

Lennar responded:
Hi Joanna, thank you for taking the time to share your comments. We apologize for your experience with response times to your concerns. Please email any outstanding items to us directly at corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Minor corrections needed

  • Fred C.
  • Verified Homebuyer
  • August 06, 2019
  • Roseville, CA

97% complete, example plumber came to fix the water heater and faucet , tighten the faucet and checked the water heater. After leaving the issue still needs attention, 3% not corrected.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Customer care staff are very responsive!

  • Anonymous
  • Verified Homebuyer
  • July 30, 2019
  • Roseville, CA

Good for active residents but need to address not so active resident who have dogs. Not even a small dog park or grass in the community center for dogs to play. In my estimation about 40% of the residents have dogs. Even Millenials now love dogs :)

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Poor craftsmanship

  • Travis T.
  • Verified Homebuyer
  • July 30, 2019
  • Elk Grove, CA

This house was put together it seems in a rush. You can see that they put up houses like crazy and not take the time to do things correct. I want a builder that does the job 100% not 60% just to hurry up and put up countless houses. It’s bull. We have had dozens of issues. Nails sticking up through the carpet that you won’t fix. The screen door is not right, the base boards were screwed up, the dry wall is done pisspoor, the threshold by the front door is loose even though they fixed it when it was loose from before. On a good many of the outlets they cut away too much for the socket to go in ...

Lennar responded:
Hi Travis, thank you for sharing your feedback about your experience. We are sorry to hear about the situations you described. Please send a message to us at corporatecustomercare@lennar.com, so we can follow-up on this matter. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

Lennar - Overall good service and friendly

  • Anonymous
  • Verified Homebuyer
  • July 25, 2019
  • Elk Grove, CA

Overall good service and friendly

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Hot water problems

  • Virgil H.
  • Verified Homebuyer
  • July 24, 2019
  • Roseville, CA

We run out of hot water every time we shower.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

You need to be picky

  • Monica R.
  • Verified Homebuyer
  • July 17, 2019
  • Folsom, CA

We bought at Gala in Folsom and love the house and neighborhood. During our preliminary walk through, there were a lot of issues with attention to details. We were very vocal and met with the supervisor and insisted that the finishes needed to be comparable to the model home. That required changing out windows, repainting trim, cleaning up caulking, etc. We are keeping a list of repairs for the 90 day walk through, including another window that is inoperable and a faulty doorbell/security system. All that being said, we love the house plan and the neighborhood.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent

  • Michael P.
  • Verified Homebuyer
  • July 17, 2019
  • Sacramento, CA

Excellent work

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar needs to work on their customer service

  • Steven C.
  • Verified Homebuyer
  • July 17, 2019
  • Plumas Lake, CA

Really shocked on the corners you turn to make a sell. Substandard materials and appliances that the new home owner needs to upgrade from the beginning. Concentrators don't finish the job or never come back to complete the job. I constantly have to remind supervisor of work still needing to be completed 5 months after we have taken possession of the property.

Lennar responded:
Hi Steven, thank you for your comments about the quality of your new home. We are sorry for any difficulties you've had during this process. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar has been great to work with!

  • Melissa S.
  • Verified Homebuyer
  • July 10, 2019
  • El Dorado Hills, CA

The process of buying a home with Lennar was very easy. After moving in, the still remain very responsive to issues. Overall, a wonderful experience. My only criticism would be that it seems they put these homes up in a hurry which causes some shoddy work. I think I would rather wait a couple of extra months for a home that is complete and beautiful on the inside instead of finding a bunch of little things that could have been done better, completed, nicer, etc.. But great experience overall!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Disappointed

  • Anonymous
  • Verified Homebuyer
  • July 09, 2019
  • Rancho Cordova, CA

Cheap materials used throughout the home. When I bring issues up in the 1 year warranty, I’m told to wait until it’s closer to 1 year of being in the home before submitting problem tickets. Just overall bad experience. Will definitely go with a different home builder for the next home purchase.

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about your experience. Please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3