Lennar Reviews in Sacramento, CA

Plenty room for improvement in quality, customer service.

Overall good and smooth experience. Only bummer is that we have not yet been able to get the mailbox keys from the post office, it’s been almost two months now. This information was not disclosed to us when we were purchasing the house that we have to get the mailbox keys on our own and that the builder is not responsible for that.

Great communication from customer service. Easy to deal with

The sales people were extremely responsive and helpful until you sign the contract. Once the contract is signed, no one cares. If there are issues or concerns, then you can always cancel your contract which means they take you 10k. I'd bought a Lennar home earlier in tracy and was hoping things got better in the process, but it was gotten worst. With everything being online - I've had to chase people to just get what was promised to me. If I had to purchase - I'll definitely not buy a home with Lennar. They say everything is included, but they don't say what is included like towel racks in the bathroom that was missing, medicine cabinet are not installed in my bathrooms and the most memorable is the fact that I was promised MyQ garage door and the cheapest garage door with no internet connections. If you complain, no one cares. I've extremely disappointed in the whole process and wished I bought a home with another builder. ... More

We had fantastic experience working with Lennar sales team and later with Loan officers. We got great price for our house which was perfectly fit to our budget.

Happy that we got the house we wanted to meet our dream with big yard…I bought the house and then left out of town, I haven’t been in the house yet to live. Once I started living in my house then I can honestly provide my survey

Overall the experience was bad. A lot of miscommunications between their departments. The final walk through was rushed and many issues were not fixed, mortgage application had many errors. Even on the day of closing, we discovered many errors on the closing documents. Carpet had nails everywhere, very small club house, narrow streets, poor landscaping, basically they are cutting corner wherever they can to maximize their profits. Their focus is quantity over quality and customer satisfaction. They have monopolized the system by selling insurance, mortgages, solar panel leases and more by collecting commissions and kickbacks from their vendors. I can go on forever but I could list a few of many issues. ... More

The sales staff is horrible

All the builders and staff were very polite and helpful until after closing. There's not much follow-up regarding taking care of the house and yard. We did get a copy of the Architectual Guidelines, but it would be nice if there was a group meeting of new owners to follow up with questions.

Nobody should have to spend their first week dealing with sewage issues, leaks in bedroom walls or non working appliances. Your first week should be filled with happiness and joy. I understand 1 item but multiple is unacceptable. Other homes in the development have had similar problems. Where Lennar shines is post customer service. They took care of the problems immediately and for that I am greatful to the people who resolved them. Would I buy another Lennar home? Absolutely not.

timely delivery of the house

The new home buying process was very smooth and straightforward. Lennar team were helpful in explaining every step of the transaction. Provided clear instructions on home inspection and use of amenities and home features. Thank you Lennar for your great service!

I found buying a Lennar home to be an easy and friendly experience. Robert was very easy to work with and always available to answer questions or show me the home-again.

Craftsmanship and quality is junk! Put zero effort into building a home that we paid a lot of money for! One of the worst craftsmanship that I have ever encountered. If I could return the home I would! It will be the first and last time I will ever purchase a Lennar home. I would never recommend Lennar homes to friends or family!

Jorge was our construction manager and he went above and beyond with everything.

I took control of the house by the end of Dec and till date the mailbox is not setup. I have reached out multiple times but none of them seem to have a concrete update. I left a voicemail as well but no one returned my call to provide me an update. Besides, this I have reached out to fix other cosmetic things at home but experience has not been great. Overall, I have to follow-up multiple times to get things done.

The people that work at Heritage Placer vineyards were very responsive, professional and helpful. This included sales, construction, title and other financial people

From the gecko we came in with our own realtor and met Mark with Lennar made our process so easy by showing us homes he even brought out the go kart because he saw how excited my kids were to ride in one. Closing was so easy Peezy no hassle thank you for making our first one sounds amazing! Shout out Luis with the builder side he has been a great answering questions as well about the home

At 6 weeks of ownership I have not had any problems. The sales experience was professional and I have not discovered any "lies" told to me during the transaction.

Buying process went super smooth and happy with everyone who made that possible

My husband and I had a great experience with Lennar. From viewing the model homes to the escrow process, everything went smooth. It was a hassle free and quicker process than my husband and I thought. Thank you Lennar!

I have a wonderful buying experience and would do it all over again

It was my partner & I’s first time purchasing a home and working with Prav (lender) and Devin (sales) was a PAIN. I would receive smart remarks from Prav on important questions I genuinely needed answered throughout the buying journey and after. Devin would never get back to me, timely. UPS could take 3-5 business days and I still would not get a response back from her. You guys excluded my personal realtor from the experience so who else can guide me other than you two? HORRIBLE. As for the house. I understand you guys want to build 50 houses by end of month but the quality control is horrific. Why not just take your time rather than having to go back and repaint / fix any issues? Now we’re having to reschedule due to weather conditions. ... More

Purchasing experience was good. Not totally happy with the condition of property upon delivery.

This is our 3rd lennar houses within our family. We looked around at other builder homes but we still come back to Lennar. Im happy I was able to buy a dream home for my parents to live in.