Lennar Reviews in Sacramento, CA

We bought a Model from Lennar. Everything in the Model were purchased in the home buying. Only wished more time was given during the walk thru (2 hours) to discuss items in the Model requiring fix or touch-up. The only statement we were given was we bought the Model in an "AS IS CONDITION". We were sadden that Lennar sells a new home in an As Is Condition. Inasmuch, we were still excited to live in a Smart Home. Wished the builder would have provided additional Smart Devices instead of receiving just the minimum to get the home started.

It was a delight experienced for my home buying with Lennar’s build company with their professionalism, especially with Cori A. her patience, and people-first attitude customer service. We got to moved-in our new home in two weeks home delivery process successfully.

This is our first home and overall our experience was fine. If it wasn’t for an agent in another Lennar community, I would’ve never bought this home because the Devin the realtor was not very helpful and personable. She was very unprofessional and spoke badly of the Lennar agent who actually helped us. The homes are over priced and don’t match the comps in the area and if you don’t know or negotiate you will be over paying. There are people in our neighborhood who purchased same home for less. Other builders are more transparent. They make you feel like your getting a massive discount but in reality your paying for what your getting. The home build is pretty descent though. The move in date estimate was pretty spot on. We have not had much issues except a few minor issues so far. The one good thing I can say is that they do hook you up with a person who you can reach out to for any issues and you have another 90 days to fix any other issues so that’s a plus. They also do another 1 year inspection which is good too. They do make sure you know they are not a maintenance company although I wish they would actually listen to what you have to say before making those statements. Overall we love our home and do home that we don’t have any issues down the road as we plan to be here for a long time. ... More

We love the house, getting used to the extra bills….water bill is double of our old water bill, taxes homeowners, melrose etc. The one thing that was disappointing is all the overlay of concrete that had to be chipped away before we concrete the north side walkway. All Lennar did was throw dirt over it. We love it here so far, the people here are very nice

Overall It was good experience

Overall the home buying experience has been good. As a new homeowner settling in though, the hurdles to obtain answers to issues that have arisen has been frustrating at times, with many issues having to be gone over multiple times until the correct company is determined.

Overall we were happy but I wouldn’t say everything was perfect.

Steve our sales person communicated well to make the purchase enjoyable. Moved in on time as promised . Homeowner orientation with dru and Danny and Amazon went well. We love the layout of our new home and the neighbors on the block. Excellent community layout and amenities. Had some minor issues with the house but Igor has taken care of them. His communication and follow up is outstanding. We are very pleased with our purchase decision and recommend these homes for over 55 active adults.

Great

Buying process and moving in was smooth Unfortunately a week or two upon moving the dishwasher started leaking which cause a lot of damage on the surrounding cabinets and flooring. Lennar team was quick to assess the situation and provide solutions. However the new parts needed takes time to arrive so we dont have a kitchen for more than two weeks now. Hopefully once parts arrive it will be seamless process moving forward.

Buying experience and transparency with expectations are all solid. Quality of workmanship for the most part is good. My biggest complaint is the MDF used in the cabinets, baseboards and window sills and casing. A BIG no to any of that. I have been in my home for a little over a month and am incredibly careful to keep everything in first-class condition. I had some water from my walk-in shower leach out from under the door gap and saturated the carpet that abuts the bathroom tile. The carpet absorbed the water which ran straight to the base boards and within 30 mins, Completely ruined. The base boards bubbled up, paint discolored and now they have to be replaced. Same thing happened in the kitchen with my cabinets. I spilled a small amount of water on the floor next to the island sink. The water saturated the base of the cabinet and again... within 30 mins, the side of the cabinet was saturated, bubbled up and wrecked. Using MDF on windows, baseboards and cabinets is a really, really bad idea. Saving a few bucks by not using wood has me really disappointed with this part of my new home. I'm going to have to hire a contractor to swap out all MDF in the kitchen and both bathrooms. ... More

Please make adjustments if the buyers want to make minor adjustments before the build.

I have had granite in 3 other homes and never had to seal it right after purchase. Home Depot gives a 15 year warranty on their granite purchases for kitchens and bathrooms. After I moved in I started to get stains on my granite in the kitchen and bathroom and that is when I found out I had to seal it. They have a full page disclosure in the thick purchase contract that covers them that they are not responsible for stains in granite. Very convenient. I put a sack of oranges on the granite and one leaked and now I have a huge stain on may brand new counter. I called a professional grout sealer company and they would not take the job as they said they can not guarantee on this type of poor granite. Lennar then sent someone out who said they can't do anything about it and said that was all they could do. After I pushed back. I understand they are sending someone out after the lock in place is over. My concern is why use such bad material in such an important location as kitchen and bathroom and why was I not warned upfront when I picked it out so I would have at least had a chance to pick something else out. So my brand new kitchen has a big old stain on my granite which to me only means they use substandard materials. ... More

Happy with our purchase. There were minor issues after we moved but they helped us resolve it.

Buying and home closing experience was good. After we moved in, paint from several doors started to peel off within days. Front lawn irrigation was not programmed properly. Lawn dried up by the time we noticed.

As expected the overall build quality and the materials used are great. It was been a great experience with the sales team, mortgage team and the post sale representative. When I have created tickets for issues, the response and scheduling could use a lot of improvements

Sloppy workmanship. While it is great that Lennar gives you a full year to file issues that you find with your new house and they would come and fix at no cost, I'd rather not have to do that. Especially on kitchen cabinets and outdoor paint job. These are issues that are easily spotted.

The response time for questions on the solar system was not responsive until 3 weeks after signing then they answered my phone call. Sunnova doesn't answer the question they give you an excuse and it isn't their fault. They point the finger at everyone else. It is going on 2 months since I signed and ownership was ours. We still don't know where in the process of getting our systems rook up and online line. There departments don't talk to each other. When you call you only talk to the new service department which isn't kept informed by the connections department as to what step in the process your paper is. ... More

Do not appreciate HOA slow response and government like attitude. Had I known about the level of control, I would not have purchased a home from Lennar.

Lennar really dropped the ball on Phase 2. Quality of everything was lowered yet the price increased. Phase 1 had GE Monogram appliances, open rail staircase, finished garage walls, tile roofs and the same was expected of Phase 2 considering the price increase, yet Lennar closed off the staircase, switched to Frigidaire appliances, and unfinished garage walls and asphalt shingle roof. Higher end finishes were also shown online but none of these were included in the home. Noticed many work that was unfinished after moving in. Good thing we have the warranty for a year, but you would think for the price point that you would get a quality home. ... More

I've only been in home for a month but it seems very well built and warranty requests are taken care of promptly

Our Lennar sales person Ashley was wonderful; without her we would not have purchased our house. The superintendent that provided the walk through was great. Every part of the process went well until we had to deal with Lennar Title. With Title we had little to no communication from anyone. Because of Title we closed escrow 4 days late, losing the only weekend we had to move and forcing us to rent storage and lose time from work. And the reason we “only” closed 4 days late was because Ashley went to bat for us and got our paperwork moved to the top of the pile. The whole situation was ridiculous! It was a shame because up until the close of escrow, the whole home buying process had been smooth and easy. After escrow closed and we moved in, we discovered some hidden design issues. To be clear, it appears the home was built per specs, but just FYI: these homes are built with interior wall studs at 19” on center, and the ceiling joists are 2x4s. You thought you’d be using your attic for storage? Think again! It’s not built sturdy enough for that. ... More

We have been very happy with our new home. The neighborhood is beautiful. The quality of the material is great. I like that most of the design features are chosen for you or are at least narrowed down to a few options that you know will look good. My wife and I get overwhelmed with a lot of decisions so that was useful for us. My one complaint is that it was highly encouraged to use their lendor, and our guy did not seem to know what he was doing. But overall, we love the house and neighborhood.

The quality of the framing and finish leaves much to be desired. The second-floor creaks, and the plywood on the second floor isn't laid in a staggered pattern. The ceilings aren't even because the builders didn't level the trusses before installing the drywall. Buyers aren't given a blue tape inspection before closing where they could point out deficiencies. So, we have to live in the house and wait for them to fix these issues under warranty, if that even happens.

First, I never saw my sales rep and in my opinion it just felt like and we were treated like we were just another sale for him (his name is Michael). he wasn’t even there when it was the day to get the keys.. so we actually never saw him except for briefly when touring the homes. I don’t think that’s a great first time home buyers experience to not have established a good relationship with your sales rep and have them not be present for anything. We actually spoke more to the other sales rep (Daniel I think) and he was pleasant and helpful! As for customer service, Adrian has been great, very helpful, and responsive! Oscar was also great and very helpful. He made sure to listen and answer to all our concerns. I just wish I could have gotten a different sales rep. ... More