Lennar Reviews in Sacramento, CA

Overall we were happy but I wouldn’t say everything was perfect.

Steve our sales person communicated well to make the purchase enjoyable. Moved in on time as promised . Homeowner orientation with dru and Danny and Amazon went well. We love the layout of our new home and the neighbors on the block. Excellent community layout and amenities. Had some minor issues with the house but Igor has taken care of them. His communication and follow up is outstanding. We are very pleased with our purchase decision and recommend these homes for over 55 active adults.

Great

Buying process and moving in was smooth Unfortunately a week or two upon moving the dishwasher started leaking which cause a lot of damage on the surrounding cabinets and flooring. Lennar team was quick to assess the situation and provide solutions. However the new parts needed takes time to arrive so we dont have a kitchen for more than two weeks now. Hopefully once parts arrive it will be seamless process moving forward.

Buying experience and transparency with expectations are all solid. Quality of workmanship for the most part is good. My biggest complaint is the MDF used in the cabinets, baseboards and window sills and casing. A BIG no to any of that. I have been in my home for a little over a month and am incredibly careful to keep everything in first-class condition. I had some water from my walk-in shower leach out from under the door gap and saturated the carpet that abuts the bathroom tile. The carpet absorbed the water which ran straight to the base boards and within 30 mins, Completely ruined. The base boards bubbled up, paint discolored and now they have to be replaced. Same thing happened in the kitchen with my cabinets. I spilled a small amount of water on the floor next to the island sink. The water saturated the base of the cabinet and again... within 30 mins, the side of the cabinet was saturated, bubbled up and wrecked. Using MDF on windows, baseboards and cabinets is a really, really bad idea. Saving a few bucks by not using wood has me really disappointed with this part of my new home. I'm going to have to hire a contractor to swap out all MDF in the kitchen and both bathrooms. ... More

Please make adjustments if the buyers want to make minor adjustments before the build.

I have had granite in 3 other homes and never had to seal it right after purchase. Home Depot gives a 15 year warranty on their granite purchases for kitchens and bathrooms. After I moved in I started to get stains on my granite in the kitchen and bathroom and that is when I found out I had to seal it. They have a full page disclosure in the thick purchase contract that covers them that they are not responsible for stains in granite. Very convenient. I put a sack of oranges on the granite and one leaked and now I have a huge stain on may brand new counter. I called a professional grout sealer company and they would not take the job as they said they can not guarantee on this type of poor granite. Lennar then sent someone out who said they can't do anything about it and said that was all they could do. After I pushed back. I understand they are sending someone out after the lock in place is over. My concern is why use such bad material in such an important location as kitchen and bathroom and why was I not warned upfront when I picked it out so I would have at least had a chance to pick something else out. So my brand new kitchen has a big old stain on my granite which to me only means they use substandard materials. ... More

Happy with our purchase. There were minor issues after we moved but they helped us resolve it.

Buying and home closing experience was good. After we moved in, paint from several doors started to peel off within days. Front lawn irrigation was not programmed properly. Lawn dried up by the time we noticed.

As expected the overall build quality and the materials used are great. It was been a great experience with the sales team, mortgage team and the post sale representative. When I have created tickets for issues, the response and scheduling could use a lot of improvements

Sloppy workmanship. While it is great that Lennar gives you a full year to file issues that you find with your new house and they would come and fix at no cost, I'd rather not have to do that. Especially on kitchen cabinets and outdoor paint job. These are issues that are easily spotted.

The response time for questions on the solar system was not responsive until 3 weeks after signing then they answered my phone call. Sunnova doesn't answer the question they give you an excuse and it isn't their fault. They point the finger at everyone else. It is going on 2 months since I signed and ownership was ours. We still don't know where in the process of getting our systems rook up and online line. There departments don't talk to each other. When you call you only talk to the new service department which isn't kept informed by the connections department as to what step in the process your paper is. ... More

Do not appreciate HOA slow response and government like attitude. Had I known about the level of control, I would not have purchased a home from Lennar.

Lennar really dropped the ball on Phase 2. Quality of everything was lowered yet the price increased. Phase 1 had GE Monogram appliances, open rail staircase, finished garage walls, tile roofs and the same was expected of Phase 2 considering the price increase, yet Lennar closed off the staircase, switched to Frigidaire appliances, and unfinished garage walls and asphalt shingle roof. Higher end finishes were also shown online but none of these were included in the home. Noticed many work that was unfinished after moving in. Good thing we have the warranty for a year, but you would think for the price point that you would get a quality home. ... More

I've only been in home for a month but it seems very well built and warranty requests are taken care of promptly

We have been very happy with our new home. The neighborhood is beautiful. The quality of the material is great. I like that most of the design features are chosen for you or are at least narrowed down to a few options that you know will look good. My wife and I get overwhelmed with a lot of decisions so that was useful for us. My one complaint is that it was highly encouraged to use their lendor, and our guy did not seem to know what he was doing. But overall, we love the house and neighborhood.

The quality of the framing and finish leaves much to be desired. The second-floor creaks, and the plywood on the second floor isn't laid in a staggered pattern. The ceilings aren't even because the builders didn't level the trusses before installing the drywall. Buyers aren't given a blue tape inspection before closing where they could point out deficiencies. So, we have to live in the house and wait for them to fix these issues under warranty, if that even happens.

First, I never saw my sales rep and in my opinion it just felt like and we were treated like we were just another sale for him (his name is Michael). he wasn’t even there when it was the day to get the keys.. so we actually never saw him except for briefly when touring the homes. I don’t think that’s a great first time home buyers experience to not have established a good relationship with your sales rep and have them not be present for anything. We actually spoke more to the other sales rep (Daniel I think) and he was pleasant and helpful! As for customer service, Adrian has been great, very helpful, and responsive! Oscar was also great and very helpful. He made sure to listen and answer to all our concerns. I just wish I could have gotten a different sales rep. ... More

There was a large selection of home styles and lot locations. Once you decide the size and design of the house you want be sure to ask on what lot this style of house will be built. You can't pick a lot and say I want my house here. The style of house and what lot it will be on has already been decided in the master plan. Then ask what is the release date for that lot and when will the house be finished. Lennar is very good with their projections of when a home will be ready to move in. You need this information so you can plan the sale of your home and when you can move into the new Lennar house. Their scheduling and move in date was right on the money. ... More

Warranty service is very problematic. Otherwise I am happy with the build.

The concierge service was very stern handed with Lennar and did not give choices or was not flexible at all with times and dates compared to a private realtor that bends over backwards and works with your schedule, not vice versa called maintenance on a couple plants in the backyard that we’re dying and I got told it was my fault after only living on the property for two weeks And refused to replace

I found the work done by the trade partners was sloppy and not done with any care.

Lots of things undone. Quality terrible, low class Very disappointing

Here is my honest review of my experience so far. To begin, we love our house and would consider buying from Lennar again. But the buying process was not problem free so just know you have to advocate for yourself early on. Do not sign off on the walk-through until ALL issues are resolved first. We closed escrow in September 2024. Lennar Mortgage and Title did not communicate with each other very well. We had to keep on top of our closing date because Title said they did not receive the paperwork from Mortgage and Mortgage said we just had to wait to hear from Title. It was very frustrating. I had to go into the sales office to get Title on the phone. We were told from the very beginning to use the Lennar portal for communicating, but they rarely responded when we used that so we used e-mails outside of the portal instead. Upon our walk-through inspection, the HVAC (cooling) was not working. The next day we were told a switch had not been turned on. It did get a little cooler the next day, but not well enough to notice a major difference. This time of year was cooler so we didn’t really need the AC much anyway and missed it not working well. Now that’s it colder outside, the unit is not heating the house up. We have made a repair request so this issue is pending. Also upon our walk-through, there were other defects we found and most were corrected. (Thank you Josh) However, the pantry door had paint torn off (we were told for the second time) so the door was repainted (a third time) and was left open for a week. The paint has torn off again and now that we have submitted a repair, Lennar said they will not strip the door and repaint…they will only just paint it again and then we need to leave the door open for six months. Six months? Janene said I have to live with my pantry being open for six months? I’m not happy about this. There are other items on our list to be repaired so we’ll wait to see what happens there. Janene also said that no house is perfect and we’ll have to live with that. Great customer service! If I’m given the opportunity I will circle back and update this review with respect to our outstanding issues. (i.e. stucco chip by front door, closet rod too short, missing exterior touch-up paint kit, garage drywall cracking (*Janene said they don’t fix cracks in the garage drywall), etc.) Mail. We have had major problems getting our mail forwarded from our old house to the new post office. At first we twice had to go back to our old house 40 minutes from us (the new owner is awesome) to retrieve our mail because USPS does not recognize our street name and would not forward mail at all. Now we get to drive 15 minutes to the post office to retrieve our mail. Are there no permits with the city for new streets? Was our address formatted correctly on the building permit? Why is it taking so long to get mailboxes operating? I know Lennar is not in control of this, but could they step in and assist? I don’t think they care about the mail issue. Janene was quick to let us know she cannot help us with this problem. I want to end with that I love my house overall. The floorplan is what we fell in love with. And if you know you will “have to live” with your house not being perfect when turned over to you, then you should be okay. ... More

Good construction quality and overall value. Issues with getting small items taken care of in time even though they are covered by the warranty.