Lennar Reviews in Sacramento, CA
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What Sacramento Homeowners Have to Say About Lennar.
Read all 115 verified reviews from homeowners that built a new home with Lennar in the Sacramento area. Sacramento homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 3.8 out of 5 stars in Sacramento Area
115 Reviews in Sacramento Area
Lennar in Sacramento Area
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Customer Reviews
Lennar elements
- Michael V.
- Verified HomeBuyer
- November 27, 2019
- Elk Grove, CA
I bought the house in April and have experienced major problems with the home. As soon as I moved in had a problem with my drip system which causes the water to drip 24/7 and my water usage/bill to be high for four months. In addition, my breaker for my fridge constantly went out and caused a flood in my kitchen and food to spoil several times. Now my windows are leaking water in the house because it was not installed correctly. Such a headache and emotional stress with buying the house. When I also asked for a reimbursement with my food they stated they needed receipts. How would I ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Great Sales Staff/Disappointing Warranty Service
- Arthur W.
- Verified HomeBuyer
- November 22, 2019
- Folsom, CA
We had a wonderful experience with the sales staff and this review is not for our rating of them. We have had a very poor experience with getting home warranty work taken care of and have found the quality of the workmanship to be poor. We feel like some of the trades just slapped the house together and do not take any pride in their work. The tile and cabinet trades have been no-shows 4 times now. Extremely irritating as our time is valuable and it’s seems like after they have our money, we just aren’t important.
Lennar responded:
Hi Arthur, thank you for your feedback. We are sorry to hear about the difficulties you have had with warranty service for your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Low quality especially for the price
- Barbara S.
- Verified HomeBuyer
- June 18, 2019
- Sacramento, CA
Where to start...cheap cabinets with very poor installation (lots of exposed raw wood, drawers that don't close properly) poorly installed island countertop, cracks in drywall and cement, major ant problem, refrigerator circuit breaker flipped twice in first few months, and what makes it even worse is that Lennar does not follow through on repair requests. I get the feeling they hope I'll get tired of asking and just give up.
Lennar responded:
Hi Barbara, thank you for your feedback about the quality of your home. We are sorry for the difficulties you described. Please send a message to us at corporatecustomercare@lennar.com with the information about your outstanding items. We will be happy to review and follow-up for you.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Terrible workmanship.
- Kendra T.
- Verified HomeBuyer
- June 01, 2021
- El Dorado Hills, CA
Many issues with the home that still remain. Sloppy finish work that looks like it was rushed. Expected a lot more for the price and how the Lennar representatives boast about their product.
Lennar responded:
Hi Kendra, thank you for sharing your experience with us. We apologize for the issues you have experienced with workmanship and incomplete items in your home. If there are any outstanding items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unprofessional sales rep and loan officer
- Michelle P.
- Verified HomeBuyer
- January 11, 2025
- Sacramento, CA
The sales rep and the loan officer are very unprofessional.
Lennar responded:
Good morning ...
Total Score 1
Quality 4
Trustworthiness 3
Value 4
Responsiveness 5
Slow to Non-Responsive customer care
- Ty L.
- Verified HomeBuyer
- April 28, 2020
- Folsom, CA
We move-in in December 2019, up until now various problems throughout the home has not been addressed.
Lennar responded:
Hi Ty, thank you for taking the time to provide us with your feedback. We are sorry for any delays or inconvenience you experienced after moving into your home. Please send us a note at corporatecustomercare@lennar.com with any items you would like addressed and we will follow-up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Unsatisfied Customer, will look to other Builder next time we buy
- Gerard G.
- Verified HomeBuyer
- March 17, 2020
- Roseville, CA
Home had several workmanship issues. For the price we paid, we should have went with another builder.
Lennar responded:
Hi Gerard, thank you for providing this feedback about the workmanship in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 5
Disappointed
- Christine M.
- Verified HomeBuyer
- February 26, 2020
- Elk Grove, CA
Knowing and seeing the problems and the quality of this house right now, I will not buy another Lennar home. Appears that house was built rushed and built poorly. Did not meet the standard I was expecting for a brand new home.
Lennar responded:
Hi Christine, thank you for sharing this feedback about your experience. We truly hope things have improved for you. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Poor building
- Anonymous
- Verified HomeBuyer
- September 22, 2020
- Roseville, CA
The houses are poorly built not enough insulation between floors trim work is shoddy too many items to mention on this I wouldn’t recommend their homes
Lennar responded:
Thank you for sharing your review. We would like to apologize for the frustrations you have expressed regarding the construction of your home. Please send us a note with any additional detail you would like to provide at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
ABSOLUTELY DEVASTATING & ABUSIVE AT MANY LEVELS OF THE PROCESS OF HOMEBUYING FROM LENNAR!
- Ronny D.
- Verified HomeBuyer
- February 03, 2025
- Rancho Cordova, CA
We don't feel but we strongly believe that we have been deceived and defrauded by Lennar Homes, Lennar Mortgage, Lennar Title, etc. at almost every level of the transaction. Let's say I will be posting the details and better review with evidence on public sites with substantial evidence unless they fix our concerns ASAP! Lennar is very well aware of the blunders it has caused. We don't care that one part of the brand blames the other, etc. but the damage is done to us and some at an irreparable level. From our experience, we strongly believe that not only us but other homebuyers are ...
Lennar responded:
Good afternoon Ronny, We are truly sorry to hear that you had such a devastating homebuying experience. Please share details of your experience by sending an email to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Poor craftsmanship
- Travis T.
- Verified HomeBuyer
- July 30, 2019
- Elk Grove, CA
This house was put together it seems in a rush. You can see that they put up houses like crazy and not take the time to do things correct. I want a builder that does the job 100% not 60% just to hurry up and put up countless houses. It’s bull. We have had dozens of issues. Nails sticking up through the carpet that you won’t fix. The screen door is not right, the base boards were screwed up, the dry wall is done pisspoor, the threshold by the front door is loose even though they fixed it when it was loose from before. On a good many of the outlets they cut away too much for the socket to go in ...
Lennar responded:
Hi Travis, thank you for sharing your feedback about your experience. We are sorry to hear about the situations you described. Please send a message to us at corporatecustomercare@lennar.com, so we can follow-up on this matter. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Worst experience
- Siva V.
- Verified HomeBuyer
- February 25, 2025
- Roseville, CA
Starting from sales manager to warranty services worst experience
Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying and Homeownership journey so far. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not recommended
- Hira S.
- Verified HomeBuyer
- January 10, 2025
- Rancho Cordova, CA
Very worst experience. Not recommended Lennar.
Lennar responded:
Thank you for sharing your recent homebuying experience with us. We are sorry to hear it was your worst experience and we apologize for any frustrations you encountered. We're committed to improving your experience and would love the opportunity to earn back your trust. If you would like to share any further details, or if you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar build them fast, and leave quality out
- Terence A.
- Verified HomeBuyer
- March 17, 2020
- Roseville, CA
Sales staff and warranty group are great. However that is backwards, if you have great quality, homes they will sell themselves, and warranty should be the loneliest group if quality is demanded when building. Higher management is not interested in quality, but only production. Slam build, and let warranty deal with the homeowner until they get so frustrated they stop asking for repairs that should have been done right when building.
Lennar responded:
Thank you for taking the time to share your comments and feedback with us. We are always working to improve our internal processes and the customer experience. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address so we can have management review it thoroughly.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Extremely unhappy
- Anonymous
- Verified HomeBuyer
- June 25, 2019
- Folsom, CA
My experience with Lennar was terrible. The workmanship and attention to detail was extremely poor and I will never buy another Lennar home or recommend Lennar homes to anyone!
Lennar responded:
Thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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