Lennar Reviews in Sacramento, CA

Disappointed and Misled

I buy my house in 2 months already but don't see who coming for home warranty I don't even know what her or his name.

Over all not great home buying experience. Customer service wasn’t great during purchase time. There was not much support in choosing option. Was rushed into everything. Home built is good but experience through out the process is very unfriendly. They just want to build home like factory and no respect or care for someone’s expectations and feelings who is spending 100s of thousands of dollars.

Major repair was performed in one bathroom shower enclosure that was cracked and a poor attempt had been made to cover it up. Plumbing noise during use of hot water supply to upstairs bathrooms. Stucco and paint over spray on all outside windows. All countertops and plumbing fixtures had excessive sealant product left on surfaces. The tile floors had excessive grout haze. Doors and baseboards were covered in construction dust. When windows were opened there was literally mud in the sill.

Materials it was fine but the only thing im not satisfied is the insulation ( its not insulated well. I can hear my daughter and my Son in the other rooms talking ,just talking. Who build it? Some of the base boards are not tight! I address that but they said it will get better in time. The kitchen cabinets are i think is too high. I know its according to plan, its ok. The garage door has gaps on both sides , the closets down stairs was too small , they were like laughing when we address that and they dont believe me until i send them the pictures ( in the manager did not look into it while they were building it and thank God they fix it but i think the room become smaller . The Aircondition vents : the air flow is not equal on all rooms , the master bedroom aircon vent is noisy. When we were checking the house one day and i found that why the water faucet is in the PATIO BESIDE THE GAS OUTLET! I called the building manager and he said its normal to be in that place but i went in the model house and its not , its outside the patio, he still ignore us. Luckily i talked to the asst Manager during the walk in And he agrees with me and Fix it for me. When we are talking about the closet The Manager said they had interns doing the build, i think they let this interns did the job in the house, and we notice while we are visiting the house after working hours , we noticed that the other house around us is almost done but our house i think is behind , I think they rushed to build the house and did not even check everything if they did it right. They oversee all the stuff i mentioned. And also when we move in the aircon control was not working. The washer dryer outlet was messed up , i ended up buying a new dryer because i dont know that i have to let them know the dryer is not heating , i decided that i think when we move in the movers messed up the dryer so i consulted appliance tech and they said heating coil is damage thats why i baught a new dryer . I found out that there is not enough power for the dryer when i complained to the dryer company that the machine is not heating up . I believed that my old dyer is still good , i complained to the manager and he said i cannot get a refund since i did not called them about it( how do i know !!) . They did not tell me that “hey if your dryer is not heating call us” if a normal person like me dont know anything abt electricity do you think i will them ? im focused that the dryer is not working not the electricity !! That would a normal person will do ,right? I think the Building manager did not do his job well. At least the Asst Manager understands what our concern was . Please let my complains reached the higher people . Im sorry they build the house like what we saw at the model house i mean everything in the proper places , and also why are the walls not painted the same way like most of the walls are base paint , the other areas are semi smooth. thats not what we saw in the model house. ... More

I have faulty appliance and not been replaced till now. Its been more than 2 months now after I report. So bad quality appliances and response from the representative was pretty bad

My purchase was initially scheduled to close on November 8. I was finally able to move in on November 13. I had to stay in a hotel for two nights, but new clothes because all of mine were packed. I also had to pay the mover storage fees. My sales agent was off on the original closing date and could not be reached. She never informed me the house would not close on November 8. In addition, she failed to put the title in a trust as instructed. On November 8, I scheduled an appointment with Comcast to install my internet. I went to the sales office to get a key to let the installer in but they wouldn’t allow it saying I didn’t own the house. I met with the finance guy two months before the close and he preapproved me. He never told me there were any problems until a week before the close and then began to barrage me with requests for more information, including requirements to get automatic withdrawals from my retirement accounts which, of course, take several days to set up. In short, my sales experience with Lennar was horrendous. They failed to properly title the house, treated me like a vagrant, were unavailable at crucial times. I love the house but Lennar sales and finance leave a lot to be desired. ... More

We bought our first starter home from Lennar some years ago and had a positive experience about it, so we thought “why not” when we received a call from the new home consultant about the availability of a lakefront property at Northlake, a community four miles from the Sacramento Metro airport. We couldn’t be more wrong! Sales – I am one of those buyers who was willing to pay more for upgrades. It is apparent that Lennar cared more about how they got the job done quickly than customer satisfaction. There were either no or very limited upgrade options to choose from - cabinets, countertops, backsplash, you name in. Imagine you just spent $800k on a house and were told by the builder that “too bad, we couldn’t offer this or that” even when you were willing to spend more. More accurately, “we do offer this or that in our El Dorado Hills development [where the million houses are built]”. Awkward! To be fair, those New Home Consultants were pretty responsive during the pre-sales phase. However, there was no “warm” handoff from Sales to the Mortgage/Loan division. The unspoken words to us were, “sales completed, next one in line.” Mortgage/Loan – Imagine you were approached by the builder’s loan department who gave you 48 hours to submit electronic a long list of documents but your questions to them went unanswered for a week. Of the list of requirements, one of them was concerning your reasons to buy the new house and your plan for the old house. We were scratching our heads thinking, “we have just submitted other required documents showing that we have enough money in the bank to buy the house outright and we have enough cashflow to afford the mortgage and that’s not enough? We have to write an essay to stroke your ego too?” We seriously thought about walking away at this point until some higher up personnel stepped in to smooth away the outrageous ask. The House – While inflation is real and your money may not go as far as it used to, having just spent $800k on a house it would not be unreasonable for us to expect the community plan to be well thought out, the amenities inside the house to be well positioned, the craftsmanship to be meticulous, correct? Wrong! In a community where my 2,700 sqft house would be considered small, it is hard to imagine I do not even have enough street parking space for even ONE single car in front of my house. Never mind family and friends, we will go to your house for holiday celebrations from now on. Driveway is 20 feet in width, a few feet narrower than driveways found in many older houses. Imagine trying to park two SUVs or pickup trucks on your driveway. Landscaping comprises of low-end mulch which covers 90% of the front yard, with a whopping 8x10 grassy area to help builder check off the box. Prior to our first walkthrough, we had already informed the New Home Consultants of the observations made, including a dented garage door, chipped concrete front porch entry, a couple of damaged eaves, sloppy stucco walkthrough and low. By reporting these concerns early, we thought the builder would perform some fixes to make our fist walk-through a more pleasant experience for everyone involved. Needless to say, they did not. In fact, some of the concerns were not even addressed until a week after the final walkthrough. Interior walls and ceiling were painted with white paints throughout the house as no option was available. We ended up spending over $6k to repaint the house into the preferred colors. Electrical appliances consist of mostly soon to be outdated GE models, which speaks volume to the builder’s priority to save by buying things in bulk as opposed to putting customers first. The range hood that came with our house looked good on the surface but a simple Google search informed me the unit had a low CFM. We ended up replacing it on the 3rd day after we moved in. We found our structured media enclosure “conveniently” mounted on a wall behind the laundry room on the 2nd floor, which makes receiving good WiFi signal difficult throughout the house. Our house has three bedrooms. Each bedroom, even the one in the master suite, has only ONE single robe hook in it. AC unit in the master suite is super loud; it wakes us up in the middle of the night over and over again. Final Thoughts – We do want to give credit to the home care (warranty) team as they have been very responsive to the requests submitted. The construction supervisors we interacted with seemed honest and transparent, admitting to us thoughtfulness and customer satisfaction oftentimes took a backseat when profitability was the company's only mantra. Maybe we should all develop a Lennar-like mindset. Why use towel racks/bars when we can get by with a single robe hook? Hairline crack on ceiling and drywall on Day 1? No big deal, we can revisit that a year from now! Scratches on brand new bathtubs and cabinets? Breathe and know that they are still functional! Chipped bathroom and kitchen tiles? Congrats, you have 20-20 vision! Broken outlet covers? Don’t focus on those minor things, silly! Lakefront homes but no direct access to the lake? That’s what makes Lennar a unique home builder! Onto the million-dollar question: Would I recommend this builder to others? Yes, to the priests as they are more forgiving than most. Or to HGTV, as they like to tear things down and build back better anyways. ... More

I wish I'd known about the builder. We would've bought an existing house and not had to deal with the disappointments. Inspect your home thoroughly!!! Huge gaps between the floors and the walls. We've had major repairs for things in the first month that couldn't have actually been inspected, let alone pass inspection!?!

Not very responsive to concerns

Please pay close attention to concrete work that is inferior to most builders in the region. The landscape provided is far the worst I have seen for a new home. (many dead or dying, cheap plants)

Lennar has beautiful model home but when it comes to our home, they rushed through the job and now are slow playing fixing anything that should be covered within the first year. Terrible customer service, delayed service, poor workmanship...

The volume of paperwork that could not be changed nor copied to have someone else look at it was ridiculous. Why send it if no changes can be made. We have not been impressed with the electrical outlets in the house.

Lennar people had multiple mistakes on closing contracts and it was not easy to get is all corrected as their first reaction is blaming instead of accepting the mistakes and working on corrections. Home was handed over with many issues and I was only able to get some of them fixed after many requests.

We love our house but I am worried about how it’s going to last. Lennar seemed great before our house was sold but we have seriously struggled to get any of our warranty work done. They are unresponsive and often just don’t show up when scheduled. It’s been months and the works not done. Following up with them gets exhausting.

I bought the house in April and have experienced major problems with the home. As soon as I moved in had a problem with my drip system which causes the water to drip 24/7 and my water usage/bill to be high for four months. In addition, my breaker for my fridge constantly went out and caused a flood in my kitchen and food to spoil several times. Now my windows are leaking water in the house because it was not installed correctly. Such a headache and emotional stress with buying the house. When I also asked for a reimbursement with my food they stated they needed receipts. How would I know the fridge would keep going off and I would Need to keep my receipts. Trust in home buyer was not there even if I had pictures and videos of damages. ... More

We had a wonderful experience with the sales staff and this review is not for our rating of them. We have had a very poor experience with getting home warranty work taken care of and have found the quality of the workmanship to be poor. We feel like some of the trades just slapped the house together and do not take any pride in their work. The tile and cabinet trades have been no-shows 4 times now. Extremely irritating as our time is valuable and it’s seems like after they have our money, we just aren’t important.

Where to start...cheap cabinets with very poor installation (lots of exposed raw wood, drawers that don't close properly) poorly installed island countertop, cracks in drywall and cement, major ant problem, refrigerator circuit breaker flipped twice in first few months, and what makes it even worse is that Lennar does not follow through on repair requests. I get the feeling they hope I'll get tired of asking and just give up.

Many issues with the home that still remain. Sloppy finish work that looks like it was rushed. Expected a lot more for the price and how the Lennar representatives boast about their product.

The sales rep and the loan officer are very unprofessional.

We move-in in December 2019, up until now various problems throughout the home has not been addressed.

Home had several workmanship issues. For the price we paid, we should have went with another builder.

They built the different house than we requested and signed up for. We wanted a 5-bed not a 4-bed house and found out they did the opposite to a neighbor 3 doors down which leads me to believe they just got the plans mixed up. We didn’t find out until the final walkthrough and the closing process was disjointed and took longer than it should’ve. The initial sales rep was great but everything after that was a struggle at best. The after care team has been good though.

not transparent at all during buying and value for the home prices. I would not recommend to any of our friends

Knowing and seeing the problems and the quality of this house right now, I will not buy another Lennar home. Appears that house was built rushed and built poorly. Did not meet the standard I was expecting for a brand new home.