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Lennar Reviews in Sacramento, CA

What Sacramento Homeowners Have to Say About Lennar.

Read all 240 verified reviews from homeowners that built a new home with Lennar in the Sacramento area. Sacramento homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Sacramento Area

240 Reviews in Sacramento Area

Ratings by Category

Overall 3.8

Quality 3.7

Trustworthiness 3.8

Responsiveness 3.7

Lennar in Sacramento Area

View Homes

Customer Reviews

Lennar - Lots of things undone.

  • Joanne G.
  • Verified HomeBuyer
  • March 17, 2020
  • El Dorado Hills, CA

Lots of things undone. Quality terrible, low class Very disappointing

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 5

Lennar build them fast, and leave quality out

  • Terence A.
  • Verified HomeBuyer
  • March 17, 2020
  • Roseville, CA

Sales staff and warranty group are great. However that is backwards, if you have great quality, homes they will sell themselves, and warranty should be the loneliest group if quality is demanded when building. Higher management is not interested in quality, but only production. Slam build, and let warranty deal with the homeowner until they get so frustrated they stop asking for repairs that should have been done right when building.

Lennar responded:
Thank you for taking the time to share your comments and feedback with us. We are always working to improve our internal processes and the customer experience. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address so we can have management review it thoroughly.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Love our new house but find a new problem every week. Lennar fixes them all, but very annoying.

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Plumas Lake, CA

We LOVE our new house. Let me start with that. No regrets on buying it. There is a glaring downside though. Every week something else is wrong with the electrical mostly, or occasionally something else. Still would buy again, but they really need to get better at pre move in inspections, and hire competent electricians.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Very pleased with purchase

  • Roger M.
  • Verified HomeBuyer
  • March 17, 2020
  • Rancho Cordova, CA

My wife and I have been very pleased with our purchase. This includes before the sale support and after the sale support.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor customer service

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Folsom, CA

Lennar has beautiful model home but when it comes to our home, they rushed through the job and now are slow playing fixing anything that should be covered within the first year. Terrible customer service, delayed service, poor workmanship...

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had in having issues addressed. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Finish work ...

  • Robert L.
  • Verified HomeBuyer
  • March 17, 2020
  • Elk Grove, CA

The taping job on my ceilings shows all the joints , especially in the bedrooms. I believe they skipped a coat of mud. They were behind at the time doing my Sheetrock , tape and skim. They had one more coat to put , I went to look the next day and it was textured. I’d rather leave it now the way it is than have them come mess my house up to fix it. Painting was horrible on the exterior. Shadows everywhere through the paint where the paint is not solid and you can see the grey stucco. I’ll be repairing this year because mostly we don’t like the color but also because the quality. Everything ...

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Unsatisfied Customer, will look to other Builder next time we buy

  • Gerard G.
  • Verified HomeBuyer
  • March 17, 2020
  • Roseville, CA

Home had several workmanship issues. For the price we paid, we should have went with another builder.

Lennar responded:
Hi Gerard, thank you for providing this feedback about the workmanship in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 5

Lennar - Overall we were happy but I wouldn’t say everything was perfect.

  • Erin K.
  • Verified HomeBuyer
  • February 26, 2020
  • Elk Grove, CA

Overall we were happy but I wouldn’t say everything was perfect.

Lennar responded:
Hi Erin, thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any concerns, so we can research and follow-up for you. – Lennar Customer Care

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Good experience

  • Bill W.
  • Verified HomeBuyer
  • February 26, 2020
  • Roseville, CA

Very simple process. Answers and time line straight forward

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar Builders Sparks

  • Donna T.
  • Verified HomeBuyer
  • February 26, 2020
  • Elk Grove, CA

We bought a Model from Lennar. Everything in the Model were purchased in the home buying. Only wished more time was given during the walk thru (2 hours) to discuss items in the Model requiring fix or touch-up. The only statement we were given was we bought the Model in an "AS IS CONDITION". We were sadden that Lennar sells a new home in an As Is Condition. Inasmuch, we were still excited to live in a Smart Home. Wished the builder would have provided additional Smart Devices instead of receiving just the minimum to get the home started.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Disappointed

  • Christine M.
  • Verified HomeBuyer
  • February 26, 2020
  • Elk Grove, CA

Knowing and seeing the problems and the quality of this house right now, I will not buy another Lennar home. Appears that house was built rushed and built poorly. Did not meet the standard I was expecting for a brand new home.

Lennar responded:
Hi Christine, thank you for sharing this feedback about your experience. We truly hope things have improved for you. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 3

Lennar elements

  • Michael V.
  • Verified HomeBuyer
  • November 27, 2019
  • Elk Grove, CA

I bought the house in April and have experienced major problems with the home. As soon as I moved in had a problem with my drip system which causes the water to drip 24/7 and my water usage/bill to be high for four months. In addition, my breaker for my fridge constantly went out and caused a flood in my kitchen and food to spoil several times. Now my windows are leaking water in the house because it was not installed correctly. Such a headache and emotional stress with buying the house. When I also asked for a reimbursement with my food they stated they needed receipts. How would I ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Great Sales Staff/Disappointing Warranty Service

  • Arthur W.
  • Verified HomeBuyer
  • November 22, 2019
  • Folsom, CA

We had a wonderful experience with the sales staff and this review is not for our rating of them. We have had a very poor experience with getting home warranty work taken care of and have found the quality of the workmanship to be poor. We feel like some of the trades just slapped the house together and do not take any pride in their work. The tile and cabinet trades have been no-shows 4 times now. Extremely irritating as our time is valuable and it’s seems like after they have our money, we just aren’t important.

Lennar responded:
Hi Arthur, thank you for your feedback. We are sorry to hear about the difficulties you have had with warranty service for your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

New home warranty work is very difficult to schedule and complete.

  • Hillary N.
  • Verified HomeBuyer
  • November 21, 2019
  • Sacramento, CA

Subcontractors don’t show to do warranty work when scheduled and need to return more than one time to complete the simplest correction.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Good buying experience and recommend this community

  • Richard B.
  • Verified HomeBuyer
  • November 21, 2019
  • El Dorado Hills, CA

Steve our sales person communicated well to make the purchase enjoyable. Moved in on time as promised . Homeowner orientation with dru and Danny and Amazon went well. We love the layout of our new home and the neighbors on the block. Excellent community layout and amenities. Had some minor issues with the house but Igor has taken care of them. His communication and follow up is outstanding. We are very pleased with our purchase decision and recommend these homes for over 55 active adults.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Sad

  • Terry W.
  • Verified HomeBuyer
  • October 02, 2019
  • El Dorado Hills, CA

Disappointed and Misled

Lennar responded:
Hi Terry, thank you for your feedback. We are sorry you feel this way. If you could please share any additional comments with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - Great home.

  • Anonymous
  • Verified HomeBuyer
  • October 01, 2019
  • Rancho Cordova, CA

Great home...great community

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Great Home Buying Experience

  • Jay S.
  • Verified HomeBuyer
  • October 01, 2019
  • El Dorado Hills, CA

Lennar provided a great home buying experience from start to finish. The sales staff (Julie) were helpful and friendly and made the entire process flow easily from start to closing. Lennar's affiliates, Eagle Mortgage, Sunstreet Solar and North American Advantage Insurance were very competitively priced and made each process seamless. Have recommended Lennar to several people looking for a new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

All good

  • Vijay B.
  • Verified HomeBuyer
  • September 26, 2019
  • Rancho Cordova, CA

Great

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Overall Happy New Homeowner

  • Sherri P.
  • Verified HomeBuyer
  • September 26, 2019
  • Folsom, CA

The sales team, design center and construction mangers in addition to Chris that handles the warranty are excellent and appreciate any questions or feedback we have. The quality of the materials/workmanship from the drywall company was below par. So many mistakes and problems with them after I closed.

Lennar responded:
Hi Sherri, thank you for sharing your comments about your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Not very responsive to concerns

  • Joanna L.
  • Verified HomeBuyer
  • September 24, 2019
  • Elk Grove, CA

Not very responsive to concerns

Lennar responded:
Hi Joanna, thank you for taking the time to share your comments. We apologize for your experience with response times to your concerns. Please email any outstanding items to us directly at corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Minor corrections needed

  • Fred C.
  • Verified HomeBuyer
  • August 06, 2019
  • Roseville, CA

97% complete, example plumber came to fix the water heater and faucet , tighten the faucet and checked the water heater. After leaving the issue still needs attention, 3% not corrected.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Customer care staff are very responsive!

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Roseville, CA

Good for active residents but need to address not so active resident who have dogs. Not even a small dog park or grass in the community center for dogs to play. In my estimation about 40% of the residents have dogs. Even Millenials now love dogs :)

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Poor craftsmanship

  • Travis T.
  • Verified HomeBuyer
  • July 30, 2019
  • Elk Grove, CA

This house was put together it seems in a rush. You can see that they put up houses like crazy and not take the time to do things correct. I want a builder that does the job 100% not 60% just to hurry up and put up countless houses. It’s bull. We have had dozens of issues. Nails sticking up through the carpet that you won’t fix. The screen door is not right, the base boards were screwed up, the dry wall is done pisspoor, the threshold by the front door is loose even though they fixed it when it was loose from before. On a good many of the outlets they cut away too much for the socket to go in ...

Lennar responded:
Hi Travis, thank you for sharing your feedback about your experience. We are sorry to hear about the situations you described. Please send a message to us at corporatecustomercare@lennar.com, so we can follow-up on this matter. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

Lennar - Overall good service and friendly

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2019
  • Elk Grove, CA

Overall good service and friendly

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5