Lennar Reviews in San Diego, CA

This was my first experience with a new home builder in searching for a home. The sales agent was very knowledgeable and interested in our needs in the education process and the selection of a potential home.

Everyone with Lennar was top notch! They have been responsive and provided the highest ***** of service. I could not have been more pleased with my home-buying experience.

Builders and designers are experienced. Impressed by chosen materials. Loved every minute in it. I wish if they reduced one ***** of the house and little more space to lower ***** bedroom. Very congested.

Dylan *****has provided outstanding customer service in addressing the warranty items for our new home. Throughout the process, he has been patient, courteous, responsive, and attentive to detail. He takes the time to explain the warranty process clearly, follows up on questions, and keeps us informed on the status of outstanding issues. It is evident that Dylan is committed to providing excellent customer service and resolving homeowner concerns in a timely, professional, and efficient manner. His positive attitude and willingness to help have made the warranty process much smoother, and we truly appreciate his dedication and support. ... More

I reached out to Aidan with Lennar customer care, yesterday, and he responded quickly to instruct me to submit a warranty request for this. Once I submitted the request, Aidan forwarded it to the team right away. Then Daren, Assurance quality manager contacted me shortly indicating he will work with ***** to resolve the issue. The issue is resolved today. Thanks for their excellent services!

The sales team was awful, basically ignored any questions I had and pushed me to sign paperwork before reading and reviewing. There was a point where they had an inaccurate box checked in the contract and kept pushing me to sign it anyway.

It was easy to deal with the lennar team and they were helpful to every aspect. There were some challenges but we were able to resolve it pretty quickly

Mortgage officer was unprofessional and incapable of doing his job. Brand new house looked like it never went through and inspection. Very slow warranty claim turn around times

Builder responded to all of our is*****s. The senior loan officer we worked with was not the most pleasant person to work with. The Lennar concierge was fantastic.

Lots of sloppy workmanship

This was an easy process, and everyone I encountered was patient and knowledgeable. I was happy with 95% of the condition my home upon key handover.

We haven’t moved in. When we talked about landscaping plan with the contractors, suddenly a cover?/ something fell off from the ceiling. One of cabinet inside shows a crack which we didn’t notice during the walkthrough. The bottom of bedrooms door is not even.

From the home buying to understanding how everything in our new technologically advanced home works to understating and getting solar up and running. The common theme is that you are left to figure it all out on your own. 6-weeks into being in my new home and I’m still without solar.

Nope - you sent me this survey and we never closed on a new home

We originally had our own realtor, but were told he wouldn’t get paid because he wasn’t with us during our first tour, so we were basically forced to work with Leah instead. The entire experience felt rushed from start to finish. Anytime we had questions about the house, Leah always seemed annoyed or inconvenienced. The house itself also feels very cheaply made and poorly thought out in a lot of ways. The hardwood floors already feel uneven and bumpy in certain spots, the counters scratch incredibly easily even though we’ve been very careful, and a lot of the design choices just don’t make sense. For example, the master bedroom doesn’t even have a door to the bathroom area, so the room constantly feels cold. The shower shelves are mounted so high that children can barely reach them. Even the bathroom lights are on motion sensors that shut off while you’re still in the shower. The “smart home” setup sounds nice on paper, but in reality it’s frustrating because everything uses different brands and separate apps that don’t communicate with each other. Instead of one smooth system, you end up juggling multiple apps just to manage basic features of the house. Another disappointing part was the lack of guidance after buying the home. There was no clear welcome packet explaining what to do next, how to set up utilities like water and electricity, or how all the smart home features worked. Instead, you’re left digging through countless emails trying to piece everything together, which becomes overwhelming fast. A simple welcome binder with instructions, contacts, and setup guides for all the home features would have made a huge difference. But honestly, the worst part was the buying experience itself. Buying a home is supposed to feel exciting and memorable. Instead, Leah was nowhere to be found. No congratulations call, no welcome package, not even there when we received the keys. All we got was a generic congratulations email, and the keys were handed to us in a Ziploc bag. It’s frustrating because if our original realtor had been allowed to represent us, he would’ve actually guided us through the process and made the experience feel special instead of transactional. To anyone considering buying a Lennar home: do not walk into that first tour without your own realtor present. ... More

Lennar's staff was very easy to work with. From our first appointment to the picking up our keys, Lennar accommodated our needs and requests throughout the homebuying process. A business I could trust and personal relationship to continue in the future.

While the build quality of the home is excellent, the customer service was disappointing. Communication was poor throughout the process, with a noticeable lack of updates or follow-up. Furthermore, HOA fees spiked by 20% without notice just one month after closing.

Our Salesperson (Katie) was our advocate from the start and worked with us through every step. We felt fully supported throughout the whole process.

I bought my third Lennar home and while I am overall pleased with how this homebuilder approaches building (ie. love the all inclusive simple pricing), quality of homeowner support and buying process has definitely gone down. There is not much personal relationship or customer service and more like a mass factory with a lot of their workers overextended. I miss the one individual that you can call & the mariad of home warrenties, manuals and personal support that used to be the purchasing experience. I get that we have apps and can download instructions, etc. but this is one of the largest purchases. There should be more individual support. ... More

We are so thankful for our wonderful team members from Lennar: Lee, Lisa, Lindsey, and Jim for their exceptional help on our journey in purchasing our first home. This experience from the start has been a mixture of emotions - excitement, anxiety inducing, scary at times, and many unknowns. This team helped answer ALL of our questions and really made sure that the process was a smooth one. We managed to close escrow in less than 30 days, all thanks to their help! Our Agent is also pleased with the quality of work produced by Lennar and team. We are absolutely in love with our home and the quality our home had been built. We've lived here for 3 months now and everything still looks, feels, and even smells fresh. We also love the neighborhood where we purchased our home. I highly recommend Lennar to anyone looking to purchase their first house or looking to move into a new home! ... More

We just moved in and already noticed a lot of things were missed during the turnover. This would have been prevented if the site supervisor is more thorough with checking each unit before turnover. We already submitted a couple of service request for things that are avoidable in the first place.

Where do I begin. The purchasing process was rigid and inflexible, no contingencies, no flexibility, take it or leave it. Not a great way to start what should be an exciting experience. The move-in was a mess. There were serious communication problems between Lennar and our external lender, and their financial systems felt outdated and slow. On top of that, we had a package deal that included a washer, dryer, and refrigerator — and they tried to back out of it and offer a credit instead. It took multiple heated conversations just to get what we were originally promised. We were ready to walk away from the deal entirely. Now let’s talk about the granite sidewalks — and I cannot stress this enough. Instead of standard paved cement sidewalks, they installed decomposed granite in front of the homes. When it rains, it turns to mud. Weeds grow through it constantly. It tracks dust and sand into your house. It looks terrible in front of a home. This is a walking trail material, not a residential sidewalk. Had I known about this before signing, I would have walked away. Period. It is that bad. Finally, I don’t trust the leadership at Lennar. The sales team is just telling you what they’re trained to say — they have no real power to help you. Decisions come from the top, and the top doesn’t seem to prioritize the buyer’s experience. Would I buy again? No. Would I recommend Lennar? Absolutely not. ... More

Extremely frustrating to work with. The escrow/lending process was a nightmare they do not communicate at all.They would ask for paperwork but not be specific then they wouldn’t respond. We would send them what they asked for then a week later they would ask for it again because someone was off or somebody else took over your paperwork. Some of them are rude and I was told well I’ll get to it when I get to it if I have time. Then even after I signed me deed and everything was done they called me a month later asking for more paperwork that they already had. If they didn’t offer the incentives that they did I would not use them. ... More

The entire process from initial preview to sales contract to escrow to closing was pretty smooth. Special shout out to our sales rep Danelle who was extremely helpful and responsive.

Financing with Lennar mortgage was not a good experience. At all. The loan officer was overwhelmed and kept confusing our deal with others. Home is great.