Lennar Reviews in San Diego, CA

Safety Issue: There are NO railings on the walkways. This is a major falling hazard, especially for kids and elderly residents. It's an accident waiting to happen. Parking Nightmare: They gave 50 homes only 10 guest parking spots. That's one spot for every five families. It's impossible to have friends or family over. This isn't the safe or convenient community we were promised.

My overall experience was good, the process was really fast, Lennar seller was very kind and supported us to make the purchase possible. Regarding the house, we have detected just small details that need to be fixed, the appliances and material used are good quality.

They have been really responsive when a question or problem has come up.

We paid for in full for our solar and no one is helping us to activate our solar as sunnova filed for chapter 11 bankruptcy Lennar is MIA We paid Lennar for Solar

Everything is taking care of, and on time

The buying experience seemed satisfactory at the beginning and until closing. However, once we moved into our new home at the Trails community in Carmel Mountain Ranch San Diego, we observed that the USPS letters were not getting delivered to our assigned mailbox. We learned that USPS has not yet installed the mailbox carrier locks and they didn't have a timeline for completing the corresponding work order. The mails will start getting delivered only after the mailbox carrier locks are installed. We contacted Lennar and to our surprise they just apologized, but showed no willingness to help resolve this issue. They just told that it is now a USPS issue, and they can’t do anything to help with this, and we would have to contact USPS over selves. Before buying, the Lennar new home consultant had assured us that they can't close escrow without setting up the mailbox and we will be receiving all our mails in the assigned mailbox itself once we move in. However, we were shocked to find out that the mailbox carrier locks are not installed yet and mails are not getting delivered in the mailbox. If Lennar had not concealed this important fact or about the potential possibility of mails not getting delivered to the mailbox by the time we move in, we would never have bought this home. This was of utmost importance to us before buying the home and we made sure to check with the new home consultant multiple times before buying the home, but now we are stuck since whatever the new home consultant promised turned out to be false. Currently we are struggling to get our mails, and we have to make regular trips to the USPS delivery location to pick-up. Most of the time, the mails are not available for pickup at the USPS delivery location on time and some seem to have got misplaced by USPS (we haven’t received few one-month-old mails yet). At one time, we found few letters lying at out front door, potentially dropped off by a resident of some other address where these got delivered incorrectly by USPS. In spite of multiple requests to Lennar representatives (viz. new home consultant, customer care representative, HOA etc.), they have shown no inclination to coordinate with USPS to help resolve this quickly. ... More

Bad buying experience which cost me 13k in incentives due to poor communication

Everything is designed to be convenient and useful !!

Our experience was incredible. All the LENNAR staff were attentive at every step, from the seller to the administration of the loan process. Thank you.

Within 3 months of moving in, these were the issues with my home: 1. Broken heater due to faulty part 2. 3rd floor bathroom clogged 3. Broken water heater 4. Unfinished door handle for bathroom 5. Leaking kitchen sink 6. Gaps in stair wood 7. Unfinished/imperfections in painting 8. Big scratch on owners suite bathroom countertop Very disappointing.

Since first contact, experience was great, Becky was excellent!!!

Not responsive to warranty issues, disappointed

The sales person I was assigned to work with was not good at all. He wouldn’t respond to any of my questions. He would communicate only when something was needed on the lennar side and he would pressure me when he needed something. His boss was equally unresponsive and unreliable so I didn’t really know who to turn to. We are not local and now after the purchase we need some support and its not clear who to go to for questions etc. While the property is very nice my experience with the hudson team has really not been great

First of all jonas is the best and ryan very honest and caring although we came in site without realtor on our side they were honest and helpful all the way to the end very thankful

Very prompt response to my ticket items

agent is not as responsive. Wish he would make the effort to help with getting the proper house. in the end, we thought we got a good price but just learned similar model is $100K cheaper. Not happy at all!!

I put a deposit on the home in May 2024 and notified expected move in date was October 2024. From May to October there was very limited communication from the builder. Someone finally reached out in OCT and I was able to tour the home twice on separate occasions. No indication before hand that the first appointment. I would be "blue taping" the home. I was given barely an hour to mark up the home with areas to fix. One item in particular I marked was that the fire alarm was beeping. I recommend taking pictures / videos of the blue tape areas. Second walk through the items I blue taped were not fixed. Also, the blue tape that I placed from the first APPT. were removed. For example, fire alarm was still not fixed. I was not able to blue tape any additional issues that I saw in this second appt. There was lack of communication regarding delay in move in date. They sent me an e-mail a few days before the estimated date. Move in was pushed from OCT to mid NOV. Mid NOV came. I got a call Thursday, the day before my “new” move in date. They said I would get a call maybe tomorrow (Friday) to come pick up the keys. They stated, if no one calls by 4/5pm then I would have to wait until Monday. No one called Friday. I got an email Monday, saying move in date was pushed to end of NOV. Very short notice regarding picking up keys. Notified via text to come to model home of another site plan with no clear direction / address. I just happened to follow the right people to find where they were located. I was given my keys and an ugly charcuterie board. When I arrived and walked into my "new" home, the door was wide open. Anyone could have walked in and taken things. There was dirt marks on the walls. Trash left all over the house, from food wrappings to cardboard. Was this home even walked through or even cleaned /checked? Ohh and the fire alarm was still beeping / broken. I lived in my home for three weeks before they actually sent someone to come fix this!. A majority of the items that were blue taped were not even fixed. Now I have to waste my time submitting tickets and waiting for someone to come fix an issue that should have been fixed before I was given the keys. When I did the second walk through back in October, they gave me a bucket of supplies (touch up paint, screwdriver, cleaning supplies, etc.) At the time I thought how thoughtful. Now I realized those supplies were provided so that I could complete my undone home: There is a leak in the sink. Dishwasher was not connected. Stains in toilet. Carpet is throughout the house and I constantly feel the staples poking out. Nails coming out of the walls. Lennar does not own a leveler. 50 percent of the outlets were crooked. Continuous trash and mud at my front door. The watts of outlets dozens’t match wiring. Doors didn’t lock. Lennar does not care about providing a quality home or experience. Would I recommend Lennar to a friend? No! Would I choose Lennar again. No! Lennar is like Temu: low quality outputs that looks nothing like the picture, but worse because you cannot get your money back. ... More

I purchased a new home at Sunbow II in Chula Vista CA, the home had 25 items that needed to be repaired. The items from the walk-thru on 11/8/2024 were not done 3 weeks later when I closed escrow and received the keys. I would be cautious about purchasing from Lennar in the future.

The upgrade options from the builder are very expensive!

MY HOME WAS NOT READY FOR MOVING BECAUSE OF OTHER CONSTRUCTION. AND THEY DO NOT RESPOND TO MY CONCERNS AND QUESTIONS.

Lennar process is smooth but the agent we worked was not helpful , she dont have information on the community and even after we asked her to check about specific issue(dog park existing ) she took a day and informed there is no such thing adjacent to our home. She even reported to management that we are delaying the process instead of her lack of information . We were trying to buy the property from Jan2024 (from first release) but she never responeded to any of our messages or call, even if she responds she was just saying no homes available for you now, at the end we changed the Agent and we could able to buy the property, Same happened to my colleague with same agent(i suggested to change the agent and now he is also in escrow). Whoever looking into the review , please makesure your agent are not biased and also have the enough information. ... More

No mailbox 1.5 month after closing. Nearby construction still ongoing after closing caused security concern.

The water heater is placed in the living room and there were two leaks and flooded my living room. This is a very bad design by Lennar. Not to mention the water heater makes loud noise and can be heard up stairs. Some of my neighbors have the same issues with the water heater.

Closing was rushed, certain appliances and utilities weren't even on/installed by the time of 'final walkthrough.' Not sure why there was a final walkthrough when the home was clearly not ready, not to mention paint everywhere. Worksmanship was mediocre and looked cheap. Multiple door handles loose/falling off, extremely dirty everywhere, some panels on inside falling off, all while being rushed to sign documents for close. They know buyers are stuck in a difficult position so they don't seem to care about quality. Would not buy a Lennar home again nor would recommend them to others. Our homebuyer liason Michelle was also not very knowledgeable nor responsive, would have to follow up multiple times for an answer and she generally seemed annoyed during our in person interactions with her. Just overall not a pleasant experience from start to end at all. Our address wasn't even registered (and still isn't) on google maps so for over a month there was difficulty receiving mail, and we still cannot use certain sites like doordash or delivery services since our address isn't registered (2 months now after close). On a positive note, they are responsive to fix requests so I will give them that. Just seems frustrating that so many aspects are not move-in ready and they say they'll just fix it later through their online portal request. How about have all these things ready before we move-in and start paying you? These are not warranty-related issues that have broke since move-in, these requests are all fix-it requests that existed when we moved in. ... More

Communication: seriously lacking. Examples: 1. We were first given mailbox Keys without clearly telling the mailbox. Later mailbox keys were rekeyed without notifications 2. Lot of confusion all around regarding solar activation with sdge, sunnova and Lennar pointing fingers at each other 3. Some service items took really long for resolution In the modern era where many home owners rely on security cameras, there are serious restrictions on adding cameras.