Lennar Reviews in San Diego, CA

Sure Lennar builds homes in highly desirable areas and their pricing is competitive. However, I've had the absolute worst experience from day 1 to closing with nearly all of Lennar's representatives. I strongly recommend if you decide to buy a Lennar home to use your own real estate agent, even if you have to pay him/her since Lennar does not offer buyer commission in sought after communities. Also hire a general inspector prior to final walkthrough. I was bullied, pushed around, belittled by the Lennar representatives who knew they had the upper hand because so many people like myself wanted to buy a new home in San Diego. They delayed closing by nearly 2 months but when it came to the loan approval, they had me sign a document stating that if I closed even a day late, I would be fined $10,000 plus daily interest on the home. The walkthrough was a joke. After identifying several items to be fixed, Lennar did not complete all the items at the final inspection and said I had to close regardless of the repairs. The home was missing a fan in the master bathroom and I was told the construction crew and put drywall over the vent. It was evident the construction manager/superintendent did not supervise any of the homes. Even after purchasing the home, Lennar did not inform any of the homeowners that the mailbox keys they provided no longer work and mail would not be delivered for nearly a month. No communication at all to the homeowners. There are so many hands in the pot with Lennar. Too much staff and half of them not doing their job. One of their agents took photos of the entire block and would send a text saying here is your home and refused to take an exterior and interior photos of just my home. The Lennar Mortgage team addressed me by the wrong name in an email. Worse one of the agents gave me multiple quotes with a very low, competitive interest rate. When it came time to lock, he retracted the quote and said the rate suddenly changed. He didn't own up to his mistake and blatantly lied. Bait and switch. I could write an essay describing what a stressful nightmare experience it has been purchasing with Lennar. Protect yourself at all costs. Think twice before using their in-house services (sales, loan, home ins, etc.). ... More

DO NOT close escrow until all punch list item is complete. Inspect home carefully

My first home was a significant milestone, but my experience with Lennar Homes fell short of expectations. While I am thrilled to have a home of my own, the process felt disjointed, transactional, often frustrating with numerous communication issues and unresolved challenges. Communication during the home-buying process was inconsistent and heavily one-sided. While Lennar’s representatives did communicate when they needed something from me, they rarely responded to my questions or requests. This left me frequently reaching out and “fetching” for answers rather than receiving proactive support. The only person who communicated effectively was my loan officer, Steven, who went above and beyond to address my concerns and provide clarity, even beyond his responsibilities. However, the Senior Loan Officer Processor (Carrie), whose role was to handle final-stage issues with loan documents, was almost entirely absent. When I reached out for assistance, she directed me back to Steven, leaving me to navigate crucial details without proper support. The communication I did have with her, felt like I was repeating and providing documentation already submitted. Completely disregarded my email stating everything I was able to submit was submitted. Similarly, my home consultant was nearly non-existent. I met with them only twice: once when expressing interest in purchasing the home and again to provide the deposit. After that, there was no meaningful follow-up or guidance. Even on the day I received the keys, my home consultant was not present; instead, I was handed the keys by someone I had never interacted with before. The entire experience felt impersonal and overly transactional. Questions about the process or the home itself were not thoroughly addressed, and I was left to figure out much of the process on my own. Unlike the celebratory gestures other buyers received, such as the congratulatory photo with the oversized key, my experience lacked any personal touch. My family and I ended up taking a photo in a different model home just to create a memory of the day. After moving in, I quickly encountered multiple issues with my home, which had previously been used as a model. The stove and microwave malfunctioned daily, and the hot water would cut off after just five minutes, the garage door opener doesn’t have what you need to link up the device with your vehicle. Additionally, I was told by the solar company themself that the solar system had been installed without proper clearance, preventing me from activating it with SDG&E/Sunrun. Despite multiple attempts to contact the numbers using the information provided in their pamphlets, I have yet to receive a resolution. The closing process added further stress. I had no clear understanding of how the key transfer would work on closing day, as no one took the time to explain it. The representative from First American Title (Karina), who handled the set up to notarize my documents, communicated via email but never introduced herself in person when I arrived at her office. I met the person notarizing the documents in the lobby, but not the person who set up the meeting, despite her role in the process. To add calls to First American Title were often unanswered, further emphasizing the impersonal and disjointed nature of the experience. More frustration led when I learned my loan was to be sold to another company shortly after closing, with no details provided about the new lender at the minimum who the new lender would even be. I reached out to ask who that lender will be and received zero response to my email. This will create additional challenges in setting up automatic payments, increasing the risk of possibly missed payments. Despite the overall disappointment, there were a few individuals who stood out for their exceptional service. Steven, my loan officer, remained professional, communicative, and helpful throughout the entire process. Additionally, the notary (Venya) who finalized my contract brought a personal touch to an otherwise transactional experience, making my family and me feel valued and appreciated during our final interaction. I would even include, the Lennar Homes Consultant (Becky) who handed over the keys to our home, though someone I had never met before, made a positive impression. She had an honest and normal conversation with us, providing some sense of connection and care during the final interaction. While I am grateful to have achieved homeownership, my experience with Lennar Homes was deeply unsatisfying. From the lack of proactive communication to unresolved post-move-in issues, the process felt impersonal and unorganized. Aside from the exceptional service provided by my loan officer and the notary, I cannot confidently recommend Lennar Homes based on my experience. The plus side is I was able to close on the home earlier than I thought, but the overall experience lacked the care, guidance, and professionalism I expected as a first-time homebuyer. Buying my first home should have felt exciting and celebrated, but instead, it was riddled with challenges and left much to be desired. ... More

Recently moved to hudson-2 home, surprised observing day to day problems. - poor quality of construction. - water leakage when i turn on heater. - fire sprinkler leaking water. - wooden floor tile is not properly installed. - paint is peeling if we just touch wall.

Received an overall beautiful home by Lennar. We were able to see the home as it was being built and check in on it periodically. At one point we noticed a giant in the concrete subfloor behind the fridge and asked our homebuyer concierge Cary Krepelin how this could be fixed. She said she relayed this information to the build team. Unfortunately we were unable to check on the status of this hole until we moved in and the flooring had already been laid on top. The foreman Robert told us this hole was covered with flashing..... which was a complete lie because we removed the flooring and the hole was still there, no one had made any attempts to fix it. I would rather not have been told a straight lie and just been told that the hole didn't need fixing. Cary K was a below average homebuyer concierge. She told us she would be the liaison for anything we needed during the homebuying process. This was just not true. She was hard to get in contact with, never had up to date information and would just talk in circles without addressing any of our legitimate questions. We always had to defer to Bridget (whom we had a great experience with and I highly recommend!) ... More

Great experience friendly staff and excellent value

The construction and positioning of bathroom to kitchen and bedroom are well thought out. Great job Lennar .

Home buying made easy. We love our new home.

Had a severe hot water pipe leak a day after moving in. Lennard’s customer rep assured us we’re not responsible for repairs, including a $790 third-party plumbing job on Sunday. Despite numerous email requests, Lennar ignored us.

The process took us a long time (for reasons on our end), and Lennar and our representative were both very patient with us as we figured out our end of the deal.

Lennar uses a blind bid process to purposefully obfuscate what a reasonable price is. It leads to buyers massively overbidding. Of course, they run a business, so it's understandable, but it massively disadvantages prospective buyers. Their team is good - fairly responsive (at least up until close of escrow - not sure how responsive they will be post closing). Materials used are VERY cheap. For example, cabinets have a LOT of issues, scratches, holes, etc. Really disappointing for a "luxury" homebuilder like Lennar. Cheap materials throughout entire home!

I few words i receive a property different of what i buy. I both this property because of security and privacy and do not get I still waiting for a resolution

From initial sales contact all the way to handing over the keys....impressive service!

We have had no issues with the build quality of our home so far. These homes are built with quality materials and workmanship. Small items noted on our final inspection were fixed. Our only frustration so far has been a communication problem. Simple, things such as trying to find out the exact name of the color of our white paint, so that we can get some touch up paint, have been far more difficult than they should be. The only other issues we have had were also communication issues. Some staff need to be re-trained so that correct information is being given to buyers. But this is not a build issue. ... More

LENNAR has a Great team from beginning to End of the moving process Home design is very good I wish they will speed the process of having the street lights working already, at nights is very dark outside our home Overall it was an excellent decision to move to this community and I trust LENNAR 100%

We paid for shutters which were not measured and ordered prior to close of escrow, as we were somehow missed in the process. Nearly 2 months after close and providing data repeatedly, we have not received any response or updates on activation status for solar from Sunnova. Subcontractors are below standard. Welcome orientation did not explain the walkthrough process well, and customer service rep did not show up to introduce himself. We had to find out who is our rep, although he has been pretty helpful since. Affiliated Lennar Insurance wasted our time reaching out to us to offer us a quote which was invalid, and we scrambled to find other insurance alternatives. Quality of the house is yet to be determined. Cannot say we will recommend Lennar. ... More

I was going through difficult times and Eric and Lindsey were very helpful, understanding and was there for me throughout the purchase. I am very thankful for them.

We identified some workmanship issues and also noticed that some of the front yart plants were dead during the walk-through session. We were disappointed that the dead plants were not replaced as it was promised and some workmanship defects were not fixed.

Quality wise, defects everywhere, aesthetics and appliances, very different from the model home that entice you to buy. Customer care responds fast but after that the process of making things done/ fixed takes ages, I believe this is all experienced by most of homebuyers of Lennar sad to say.

Lennar mortgage went up to a week prior to closing and then said sorry, we cannot finance this. we had to go to a loan broker who got us a more expensive (points, interest, amount) loan within 10 days! We had to move out of our old house prior to closing, so we had to rent an AirB&B with two dogs and a cat for one week until the mortgage was approved. Horrible for all!

The responses and customer service from the representatives are immaculate.

We had an excellent experience working with Lenar and their staff! Every deadline was met, and we were able to move into our home within three weeks of seeing the model home.

My salesperson Chris was very helpful and understanding of my needs. Service follow ups have been a bit challenging and require persistence on my part. Tim has been most helpful with service issues. Gerting a response from the HOA has been rather challenging.

The Lennar home buying system was smooth and polished. The residence was built at a high quality with easy instructions and points of contact to resolve any type of issues that might arise.

I have had a good experience buying my new condo. The people I worked with were very professional. Everything is on line for your paperwork. I’m not “techie” so I needed someone who was patient and helpful. Except for a few minor things, my condo was ready at my first walk through. I even got to move in earlier than I expected!