Lennar Reviews in San Diego, CA

Response for issues are slow, so many items missed at the time of build.

The unit has all kinds of problems from plumbing , electrical, flooring, windows, paint marks and several tickets are already filed within 2 months of move in. It is unfortunate to see a brand new home have so many issues. It is definitely not worth the price that I would pay

We had many issues closing the loan even when I had over 80% down. The issue was nobody within the multiple Lennar divisions (builder, title and loans) knew who owned getting the Spousal waiver signed off. As a result, my ex had to sign through a virtual notary 4 times. This caused delays in closing which cost me $100s in rescheduling fees not to mention that they had my $1M that should have been earning $150 a day in interest for almost 2 weeks. That is almost $1000 that I will never see. As for build quality, there are many design flaws that are having to get fixed: - pathways to side yards for trash can servicing - Strike plates are too short across the entire house and causing damage to the door trim - Solar panels have the wrong plaque causing delays to start using a service that we have paid for. All in all, I would not be surprised to see a class action suit as a result of these obvious builder related issues. ... More

Poor plumbing installation with 2 showers leaking on Day 1. Windows on first floor breaking after 1 month, cause uncertain. Bad experience with blinds/shutter installation from the Design Center vendor.

We have had solar not working and it’s been 6weeks. Nothing has been done from Lennar to help us with this. It’s been a frustrating experience

After 6 weeks moved in Lennar new home in Poway, still no mail delivered to my mailbox. Called Lennar and Poway Post Office and USPS services, this issue is not resolved.

My home still needed a few weeks of work before, but was still handed over. My recommendation is to do multiple walk throughs beforehand and not sign the pre inspection until everything is fixed. You can tell these homes were really rushed as well as closing dates. This is my 3rd new built home and 3 different builders, Lennar is at the bottom. If I could do it over again I would have been more patient and just stayed in my previous home with other than size had zero issues.

Paint is chipping because they watered down the paint. The solar panels are not even close to netting out the results its supposed too. The amenities are not complete yet we are paying an hoa fee for them. The Mello roos is labeled as special assessment which has a 50 year bond on the property (where most have 25 year bond). The public lights to the street are not even turned on. The curbs leading into the property are incredibly high and are not up to code (which they are claiming that they are and are refusing to pay for improvements). "The Olympic pool" they are offering as a selling feature is a barely a lap pool. Hoa fees fluctuate based on phases opening up which was not discussed. Closing process was a nightmare. ... More

No responsive to warranty repairs that I am still waiting on for over 4 months

They are a big builder that took advantage of California real estate boom, built too fast and not great quality. Their communication and responsiveness is incomplete.

The purchase process was overall smooth. But there were a lot of issues in the house that had to be resolved. Considering that the last walkthrough was a day before our move-in day, we decided to ignore many marked touch-ups that we had requested and yet were still not fixed. Upon move-in though, we started to face many more bugging issues, such as a randomly opening garage door due to faulty switch circuit, smart frontdoor lock that was failing to pair due to faulty installation, broken patio screen upon installation, broken parts all over the place, pest infections that were in place from day one, ... Over time, the contractors have been in and out and have been able to resolve most of the issues. But considering the headaches of move-in, it is too much to handle so many construction failures at the same time. ... More

People changed left and right. Buck was passed throughout process. Was told these were single family homes in reality there is a shared driveway and it’s a condo. Shoddy work that builder refuses to fix.

We were passed from salesperson to salesperson, with pushy people and zero communication every step of the way, until there was money to be made. There are things that were never communicated, which we later had to deal with. Our salesperson was trying to get her name on our documents before a specific arbitrary date, so we had little time to review things, despite being legally allowed to do so. Very pushy and unapologetic. 2/10 would not recommend.

On our first walk through, they showed us our house without a driveway, no running water, half of the electricity in the house did not work and we were told we couldn’t walk around outside because it’s “too dangerous”. It never should have been shown to us in that state. The second walk thru was better, however it was very dirty because they never cleaned it. They installed the wrong water heater. The wall above the fireplace heats up to over 200 degrees and we have a huge crack right up the front which we were told Lennar is not interested in finding a solution. Lennar installed one heater thermostat upstairs and the main suite downstairs is always freezing. They should have dual thermostats. The quality of our cabinets are so very poor with peeling and chips. These problems are found in almost every home in phase 1 and 2 and everyone on our block is complaining. There are many more problems not listed. We closed escrow on December 6, 2022 and our water heater was changed out on February 2, 2023. We are still waiting for the rest of the fixes. Lennar used to be a top quality builder, but after this experience, I would not recommend Lennar nor would I buy a Lennar build again. ... More

During the inital viewing tour, I thought this experience was going to be amazing. The folks were eager to show homes but that is where the accommodations ended. The entire process was rushed and stressful. Although the home I purchased was unfinished I was unable to make any changes to the decor (i.e. carpet & home automation). During my final walk through & key turnover my home was not even cleaned. That said, I cannot comment on the craftsmanship specifically because my home has not yet had time to settle. However, theses houses are constucted entirely too fast, my neighbors have complained about plumbing issues, cracks in the concrete and chips in their walls. Lennar you must do better to make people feel as if this experience is important. I have seen some residents welcomed with a sign and others including myself told, here are your keys! Moving forward do better Lennar, try to ensure that people feel as if their purchase is exciting and important. ... More

Kelsey in sales deserves 5 stars and was unfortunately the only positive part of our homebuying experience. Lennar clearly overclosed as all the homeowners we talk to in the Avion seems to have several issues. Our home came with multiple issues from the start that were identified during the walkthrough, of which several are still not fixed over three months later....let alone many additional issues found afterwards. Our dishwasher wasn't working for over 6 weeks and we identified that it wasn't working when we first tried it on day 6 after moving in (took a day or two to unpack our dishes and then fully load it) and lennar said they couldn't replace it and we had to go through GE only to find out one of the top wires was frayed, likely from cutting the box open or something. Our garage door was scraping the walls and wasn't aligned yet they'll only paint over it, flooring folks have confirmed that it needs to be redone, and the painters confirmed that they only had time to do one coat of paint. This is just a sampling of issues and the worst part is that they have clearly moved on since nothing gets done without us nagging them all the time... Again as evidenced by the fact that our list from our walkthrough is still not addressed and no one follows up with us without us reaching out. We are genuinely concerned there are other issues we aren't even aware of yet b everything was so rushed. ... More

Yeah…. Big let down. Stove so cheap you can feel heat outside of oven when on. Cheap oven controls. Tankless hot water may save electricity but waste tons of water daily waiting on hot water. Fan in laundry room continues to run 24/7. Even after switch changed out. Parking on both sides of streets makes where only one car can barely go down a street. Neighbor ghetto up by this.

If I have to start again, I will only buy ready to move in house. We were promised to close our house house on march and we got the house on September. They delay it for 6 months. Because of that we are paying $850 more every month. Key hand over process is lame. I am buying a house not a toy. They handover the key at outside of the garage and he/she left the welcome goodies bag on the floor. It was awful.

The builder was delayed over 7-months. Lennar did not communicate well with their customers, costing their customer tens of thousands of additional dollars. We found out that we were getting our house keys with less than 24 hours notice.

Nobody cares about the homebuyer after you move-in. Be prepared to do everything yourself…

I am a repeat customer with Lennar. Technically I purchased with Cal Atlantic my first home and about a month before closing, Lennar took over. However, my home stayed with Cal Atlantic team until closed and it was a wonderful experience from beginning to finish. The Cal Atlantic sales team was thorough and welcoming and even met me on the day of move in to walk my home. I never put in a single work order. Since Cal Atlantic got bought out by Lennar, I figure that they would have the same quality and customer service, but boy- Lennar is way inferior to Cal Atlantic. The buying experience was terrible, I didn’t know who I bought from and could barely get to respond to my emails and text messages. I bought at a high time and lennar must have banked on capitalizing on that because they provided NO customer service. However, how you treat people comes back to bite you and I am seeing that. The market has shifted. It didn’t stop there- we didn’t have anyone walk us to our home on the day of close (they can’t use Covid as an excuse) as we closed in October 2022. Lennar is just lazy. Our house was a wreck, the details were horrible, this was nothing like the model. Cabinets has dents, nails protruding, my shower head didn’t have hot water until 7 mins, and didn’t have any pressure. No electricity in some rooms, leak under sink, dish washer not mounted, dents in baseboards, cracks in tubs, the lists goes on and on. When speaking and follow up to customer service, they were dishonest and kept on trying to tell, my shower because it’s in the master that it’s hard to get water up there. I called a plumber and there were rocks and debris that were in the shower head causing the issue. Lennar tries to tell you that these things are normal so they don’t have to come back and fix it. But it’s been a horrible experience with entering work orders, you have to waste your personal time to wait for them to call you virtual to verify and take photos . Then you have to wait for a trade to call you to schedule and be home for the trade. It’s a full time job and will take away from your time working. It’s ridiculous. Our street, 50% of the homes have active leaks from the rain right after moving in because of missing roof tiles. Thank goodness our gutters installation caught ours and notified us before the rain otherwise we would have been in that count. Do better, Lennar! Stop being crooks and taking people’s hard earned money and start living what your company core values are. Start with honesty and quality. ... More

The Lennar team (from sales to finance to post-move in customer service) — everyone was nearly horrible and not worth the money they are paid. I could spend many hours explaining every situation and how bad of an experience this was but to sum it all up. Some of the sales agents are rude and don’t care. The finance team SUCKS and will try to feed you to another company that clearly they will benefit from. The quality team might not actually ensure that important needs are addressed before closing. The builders use VERY cheap, low-end finishing and throw the house together (so expect issues). The walls are paper thin so you will hear everything from the outside to your neighbors. The entire process is disconnected so expect to deal with nearly 10 different people to cross the finish line. No one knows how to take accountability for issues. Worst purchase experience ever. I should have backed out. Not worth it! ... More

No idea why a ticket is closed, no response updates to monitor, poor workmanship, bad quality, continuous surprises in terms of quality issues

Unfortunately, we had experience what a lot of our other neighbours also experienced. Lennar project was delayed by over a month and there was no clear answer about why and when it will be ready. We were all left up on the air until 10-12 days before closing. We’re phase 1 of this new construction and there are so many essential things (heater in the winter and water heater to start with) were defective when the home was delivered and there are so many outstanding issues still remaining. One thing that makes it more painful is that we bought this house almost $300k over asking price and I believe strong market made the Lennar to don’t care about their customers, because there’s always demand and another person if you don’t want it. Overall, terrible experience and still have the buyer’s remorse. Avoid buying from Lennar if you can. ... More

Multiple issues! Too many to list from exterior to interior