Lennar Reviews in San Diego, CA

Not responsive to issues and ignores problems

Without seeing a model home, it was hard to know what you are buying. No brand new home over a million dollars come with shingle roof. Quality of fixtures are lousy. Faucets, etc.

I still have items that need to be fixed - warped cabinet door. Horrible customer service. I have to constantly track and follow up.

Communication is an area that Lennar needs to work on. We closed on our house in June. We are still waiting for the garage door to be replaced, it was noted at the closing. We have also had problems with all of the AC units and can't get anyone to call us regarding these issues. We are now receiving notice from our lender that our address does not exist with the San Diego Tax Assessor's office. They do not know who to pay our taxes to.

The property management company is an absolute joke. Rude, condescending, and the community managers are always unavailable. I have found charges on the dues that no one at First Service Residential can explain. I am in the process of filing a complaint with Housing and Urban Development along with the Better Business Bureau. The solar company is horrendous. I am currently in the process of filing a complaint against them as well. We have had issues with our A/C, water heater, issues with stucco, solar, and we are now 4, going on 5 months post escrow. It’s frustration to have bought a new home to avoid these issues with a resale home. It’s just as bad, if not worse because we are at the mercy of the low grade trade companies that work piece work and don’t care about customer service or doing a good job in the first place. Overall, disjappointmenting, frustrating, and precious time wasted. ... More

There have been a few things that haven’t been great. Carpet was stained before we had our walk through. I called it out and it was bandaid fixed but the stains are all back. We have reports in for a fix but it is taking very long and response times are awful. We have also had issues with our stairs that have been reported and her no response. Disappointed since this is our 1st house. Figured Lennar would of been better than this.

The sales team, was great. The floorplan and model of the home is very good. The quality of the materials is fair to good. There have been many problems with Several issues that have arisen since moving in. Air-conditioning issues, electrical issues, water tank issue. I do realize they’re still working on building but the attention to detail prior to moving is substandard. The responsiveness of the team to fix these issues is up to par though.

Response for issues are slow, so many items missed at the time of build.

The unit has all kinds of problems from plumbing , electrical, flooring, windows, paint marks and several tickets are already filed within 2 months of move in. It is unfortunate to see a brand new home have so many issues. It is definitely not worth the price that I would pay

We had many issues closing the loan even when I had over 80% down. The issue was nobody within the multiple Lennar divisions (builder, title and loans) knew who owned getting the Spousal waiver signed off. As a result, my ex had to sign through a virtual notary 4 times. This caused delays in closing which cost me $100s in rescheduling fees not to mention that they had my $1M that should have been earning $150 a day in interest for almost 2 weeks. That is almost $1000 that I will never see. As for build quality, there are many design flaws that are having to get fixed: - pathways to side yards for trash can servicing - Strike plates are too short across the entire house and causing damage to the door trim - Solar panels have the wrong plaque causing delays to start using a service that we have paid for. All in all, I would not be surprised to see a class action suit as a result of these obvious builder related issues. ... More

Poor plumbing installation with 2 showers leaking on Day 1. Windows on first floor breaking after 1 month, cause uncertain. Bad experience with blinds/shutter installation from the Design Center vendor.

We have had solar not working and it’s been 6weeks. Nothing has been done from Lennar to help us with this. It’s been a frustrating experience

The closing date was delayed badly with potential loss more than $1200, we understand the challenges with the solar vendor change and asked for compensation, it was agreed during the closing process. However, once the house is closed, I was told since the deal is close, they do not think they need to honor what they promised for compensation. So disappointed

After 6 weeks moved in Lennar new home in Poway, still no mail delivered to my mailbox. Called Lennar and Poway Post Office and USPS services, this issue is not resolved.

agent is not as responsive. Wish he would make the effort to help with getting the proper house. in the end, we thought we got a good price but just learned similar model is $100K cheaper. Not happy at all!!

My home still needed a few weeks of work before, but was still handed over. My recommendation is to do multiple walk throughs beforehand and not sign the pre inspection until everything is fixed. You can tell these homes were really rushed as well as closing dates. This is my 3rd new built home and 3 different builders, Lennar is at the bottom. If I could do it over again I would have been more patient and just stayed in my previous home with other than size had zero issues.

Paint is chipping because they watered down the paint. The solar panels are not even close to netting out the results its supposed too. The amenities are not complete yet we are paying an hoa fee for them. The Mello roos is labeled as special assessment which has a 50 year bond on the property (where most have 25 year bond). The public lights to the street are not even turned on. The curbs leading into the property are incredibly high and are not up to code (which they are claiming that they are and are refusing to pay for improvements). "The Olympic pool" they are offering as a selling feature is a barely a lap pool. Hoa fees fluctuate based on phases opening up which was not discussed. Closing process was a nightmare. ... More

No responsive to warranty repairs that I am still waiting on for over 4 months

My first home was a significant milestone, but my experience with Lennar Homes fell short of expectations. While I am thrilled to have a home of my own, the process felt disjointed, transactional, often frustrating with numerous communication issues and unresolved challenges. Communication during the home-buying process was inconsistent and heavily one-sided. While Lennar’s representatives did communicate when they needed something from me, they rarely responded to my questions or requests. This left me frequently reaching out and “fetching” for answers rather than receiving proactive support. The only person who communicated effectively was my loan officer, Steven, who went above and beyond to address my concerns and provide clarity, even beyond his responsibilities. However, the Senior Loan Officer Processor (Carrie), whose role was to handle final-stage issues with loan documents, was almost entirely absent. When I reached out for assistance, she directed me back to Steven, leaving me to navigate crucial details without proper support. The communication I did have with her, felt like I was repeating and providing documentation already submitted. Completely disregarded my email stating everything I was able to submit was submitted. Similarly, my home consultant was nearly non-existent. I met with them only twice: once when expressing interest in purchasing the home and again to provide the deposit. After that, there was no meaningful follow-up or guidance. Even on the day I received the keys, my home consultant was not present; instead, I was handed the keys by someone I had never interacted with before. The entire experience felt impersonal and overly transactional. Questions about the process or the home itself were not thoroughly addressed, and I was left to figure out much of the process on my own. Unlike the celebratory gestures other buyers received, such as the congratulatory photo with the oversized key, my experience lacked any personal touch. My family and I ended up taking a photo in a different model home just to create a memory of the day. After moving in, I quickly encountered multiple issues with my home, which had previously been used as a model. The stove and microwave malfunctioned daily, and the hot water would cut off after just five minutes, the garage door opener doesn’t have what you need to link up the device with your vehicle. Additionally, I was told by the solar company themself that the solar system had been installed without proper clearance, preventing me from activating it with SDG&E/Sunrun. Despite multiple attempts to contact the numbers using the information provided in their pamphlets, I have yet to receive a resolution. The closing process added further stress. I had no clear understanding of how the key transfer would work on closing day, as no one took the time to explain it. The representative from First American Title (Karina), who handled the set up to notarize my documents, communicated via email but never introduced herself in person when I arrived at her office. I met the person notarizing the documents in the lobby, but not the person who set up the meeting, despite her role in the process. To add calls to First American Title were often unanswered, further emphasizing the impersonal and disjointed nature of the experience. More frustration led when I learned my loan was to be sold to another company shortly after closing, with no details provided about the new lender at the minimum who the new lender would even be. I reached out to ask who that lender will be and received zero response to my email. This will create additional challenges in setting up automatic payments, increasing the risk of possibly missed payments. Despite the overall disappointment, there were a few individuals who stood out for their exceptional service. Steven, my loan officer, remained professional, communicative, and helpful throughout the entire process. Additionally, the notary (Venya) who finalized my contract brought a personal touch to an otherwise transactional experience, making my family and me feel valued and appreciated during our final interaction. I would even include, the Lennar Homes Consultant (Becky) who handed over the keys to our home, though someone I had never met before, made a positive impression. She had an honest and normal conversation with us, providing some sense of connection and care during the final interaction. While I am grateful to have achieved homeownership, my experience with Lennar Homes was deeply unsatisfying. From the lack of proactive communication to unresolved post-move-in issues, the process felt impersonal and unorganized. Aside from the exceptional service provided by my loan officer and the notary, I cannot confidently recommend Lennar Homes based on my experience. The plus side is I was able to close on the home earlier than I thought, but the overall experience lacked the care, guidance, and professionalism I expected as a first-time homebuyer. Buying my first home should have felt exciting and celebrated, but instead, it was riddled with challenges and left much to be desired. ... More

I few words i receive a property different of what i buy. I both this property because of security and privacy and do not get I still waiting for a resolution

They are a big builder that took advantage of California real estate boom, built too fast and not great quality. Their communication and responsiveness is incomplete.

The purchase process was overall smooth. But there were a lot of issues in the house that had to be resolved. Considering that the last walkthrough was a day before our move-in day, we decided to ignore many marked touch-ups that we had requested and yet were still not fixed. Upon move-in though, we started to face many more bugging issues, such as a randomly opening garage door due to faulty switch circuit, smart frontdoor lock that was failing to pair due to faulty installation, broken patio screen upon installation, broken parts all over the place, pest infections that were in place from day one, ... Over time, the contractors have been in and out and have been able to resolve most of the issues. But considering the headaches of move-in, it is too much to handle so many construction failures at the same time. ... More

People changed left and right. Buck was passed throughout process. Was told these were single family homes in reality there is a shared driveway and it’s a condo. Shoddy work that builder refuses to fix.

We were passed from salesperson to salesperson, with pushy people and zero communication every step of the way, until there was money to be made. There are things that were never communicated, which we later had to deal with. Our salesperson was trying to get her name on our documents before a specific arbitrary date, so we had little time to review things, despite being legally allowed to do so. Very pushy and unapologetic. 2/10 would not recommend.

DO NOT close escrow until all punch list item is complete. Inspect home carefully