Lennar Reviews in San Diego, CA

Nobody cares about the homebuyer after you move-in. Be prepared to do everything yourself…

I am a repeat customer with Lennar. Technically I purchased with Cal Atlantic my first home and about a month before closing, Lennar took over. However, my home stayed with Cal Atlantic team until closed and it was a wonderful experience from beginning to finish. The Cal Atlantic sales team was thorough and welcoming and even met me on the day of move in to walk my home. I never put in a single work order. Since Cal Atlantic got bought out by Lennar, I figure that they would have the same quality and customer service, but boy- Lennar is way inferior to Cal Atlantic. The buying experience was terrible, I didn’t know who I bought from and could barely get to respond to my emails and text messages. I bought at a high time and lennar must have banked on capitalizing on that because they provided NO customer service. However, how you treat people comes back to bite you and I am seeing that. The market has shifted. It didn’t stop there- we didn’t have anyone walk us to our home on the day of close (they can’t use Covid as an excuse) as we closed in October 2022. Lennar is just lazy. Our house was a wreck, the details were horrible, this was nothing like the model. Cabinets has dents, nails protruding, my shower head didn’t have hot water until 7 mins, and didn’t have any pressure. No electricity in some rooms, leak under sink, dish washer not mounted, dents in baseboards, cracks in tubs, the lists goes on and on. When speaking and follow up to customer service, they were dishonest and kept on trying to tell, my shower because it’s in the master that it’s hard to get water up there. I called a plumber and there were rocks and debris that were in the shower head causing the issue. Lennar tries to tell you that these things are normal so they don’t have to come back and fix it. But it’s been a horrible experience with entering work orders, you have to waste your personal time to wait for them to call you virtual to verify and take photos . Then you have to wait for a trade to call you to schedule and be home for the trade. It’s a full time job and will take away from your time working. It’s ridiculous. Our street, 50% of the homes have active leaks from the rain right after moving in because of missing roof tiles. Thank goodness our gutters installation caught ours and notified us before the rain otherwise we would have been in that count. Do better, Lennar! Stop being crooks and taking people’s hard earned money and start living what your company core values are. Start with honesty and quality. ... More

The Lennar team (from sales to finance to post-move in customer service) — everyone was nearly horrible and not worth the money they are paid. I could spend many hours explaining every situation and how bad of an experience this was but to sum it all up. Some of the sales agents are rude and don’t care. The finance team SUCKS and will try to feed you to another company that clearly they will benefit from. The quality team might not actually ensure that important needs are addressed before closing. The builders use VERY cheap, low-end finishing and throw the house together (so expect issues). The walls are paper thin so you will hear everything from the outside to your neighbors. The entire process is disconnected so expect to deal with nearly 10 different people to cross the finish line. No one knows how to take accountability for issues. Worst purchase experience ever. I should have backed out. Not worth it! ... More

No idea why a ticket is closed, no response updates to monitor, poor workmanship, bad quality, continuous surprises in terms of quality issues

Unfortunately, we had experience what a lot of our other neighbours also experienced. Lennar project was delayed by over a month and there was no clear answer about why and when it will be ready. We were all left up on the air until 10-12 days before closing. We’re phase 1 of this new construction and there are so many essential things (heater in the winter and water heater to start with) were defective when the home was delivered and there are so many outstanding issues still remaining. One thing that makes it more painful is that we bought this house almost $300k over asking price and I believe strong market made the Lennar to don’t care about their customers, because there’s always demand and another person if you don’t want it. Overall, terrible experience and still have the buyer’s remorse. Avoid buying from Lennar if you can. ... More

Multiple issues! Too many to list from exterior to interior

When spending as much as we spent there is a specific expectation when taking ownership. This home was not built with care. We are constantly finding issues that should have been found by the CM team. It is as if they are treating their home buyers as numbers. Hence, the demand is high so let’s pump homes out and if a homebuyer doesn’t like it and backs out, well we have a backlog of people that will. The only positive experience was Lennar mortgage with Felice. Other than that I would not recommend nor would I ever purchase a Lennar home again.

Quality issues especially with the electrical components of the home. Fuses blow every other day and at the moment, our electric car cannot be charged because the 220V plug does not bring juice to the electric car charger. Its an every day task to go out to the garage and reset a fuse that tripped in various rooms of the house. The final delivery of the home keys was ridiculous. It was at that point, we as a homebuyer were nothing more then a commission check for the Lennar sales agent. CarMax makes you feel pretty special when you purchase on of their cars and they are 1% of what a new home sells for. Car dealers also assign you a technology advisor to get all of your electronics setup. Lennar hands you a stack of manuals and says "figure it out and good luck". Tim was pretty responsive at first to things now working but now as moved on to other "hair on fire" urgent problems with the new releases of homes. Home Lottery - not at all trustworthy! Everyone from Lennar played that game, much like when the car salesman "Would go in the back to speak with the sales manager", not a good customer feeling. Sales people under-staffed, knew very little of home details because they were often rotated to other Lennar properties. Instead they pointed us at the website, which was full of inaccurate home information. I looked at the plot map one day and saw there were homes for sale. The Lennar sales agent said "Oh you cant trust whats on the website". So if the website was wrong and the sales staff had no idea whether they were selling in the 92129 or the 92108 zip code, where does a consumer go when making one of the most biggest decisions in their life? ... More

There were a few major issues in this house after it was closed on 7/26/24. I received keys after closing on 7/26/24, there were no blinds and no cleaning at all (lots of construction remains everywhere). Reported Leaking water from the 2nd floor and garage on 8/6/24. The construction was done on 8/21/24, including drying the wall paint.The water was leaking from the attic. The AC company visited twice. The last visit was on 8/16/24, but the water dripping issue is exactly the same (please see attached photo – Destiny told me that I can submit another ticket to recheck the roof or other leaking area) Here's how my family had an inconvenience from 7/26/24 to 8/22/24. I had to take pain medications due to body aches and headaches from sleeping in a button bed or being unable to sleep since 7/26/24 until 8/21/24 because of the 2nd floor and garage under construction. The loud fan sounds – made it impossible for anyone to sleep in those situations.There were 2 fans running 24 hours a day from 8/13/24 to 8/19/24 –Who's going to pay the electric bill?Never used AC till now, just tested by AC Tech while fixing it even in very hot weather in Chula Vista. (I am still unable to turn it on due to the water dripping issue.)I canceled all furniture's delivery – will pay the penalty.I couldn't use anything upstairs (all rooms, laundry, showers) from 7/26/24 to 8/21/24All family members were unable to stay home or sleep in this house instead of somewhere else due to construction until 8/21/24.Canceled on 8/17-8/18/24 housewarming and moving plans.Six relatives had canceled flight tickets due canceled to a house warming.All families were suffering. The quality of life has been very bad since the closing date of 7/26/24. Some issues still on going some issues and I sent email to Ochoa Area Manager - Customer Care San Diego but still didn't get answer yet. ... More

It’s very sad to get the service response and no good enough information shared ahead. I am following up almost two months keep o. Reporting issues but very few of them were resolved

Very expensive house not worth the money. Lennar give you incomplete house. My house was with no gutters and took them 6 to 7 weeks to install gutters. Garage door still missing side trim. Horrible electricity, when plugged any device it tripped the circuit breaker. Windows are not soundproof. Bad window screens can’t pull up or has no pull tabs. Doors are defected. Doors broken at strike plate. Towel and toilet paper holders loose and came out many times. Numerous paint and drywall defects. Terrible exterior molding defects. Kitchen cabinets has many cracks. It takes them long time to fix anything. Our representative did not come with us in the walkthrough twice. His excuse was he is busy and Lennar has shortage of staff! You will feel depressed instead of feeling happy in your new home. Horrible customer care! ... More

The quality is SO bad, will not buying ftom Lennar anymore

I had a very unpleasant experience. I had bumpy walls that had to be redone after moving in. The frame had to be shaved off. Water leak from the kitchen ceiling after rain. Fireplace malfunction and not practical for use.

Lennar is releasing same house for biding for multiple times but quality of house is pathetic