Lennar Reviews in Denver, CO

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We recently purchased a new Lennar home in Macanta in Castle Rock, and overall there are definitely things we really like about our new home and the community. We love the area, and so far we really like the neighborhood. I also want to specifically recognize Pete in Sales. Pete was awesome from beginning to end. He was extremely communicative, responsive, helpful, and did everything he could to make the process go smoothly. Anytime we needed something or had a question, Pete was there. Lennar got it absolutely right with him. That said, there are several areas where I feel Lennar is jumping over dimes to save pennies, especially on a home selling for more than $800,000. There are a number of things that would have made a significant difference in the finished product without adding a tremendous amount of cost. For example, 24-inch-on-center framing instead of 18-inch, a very large primary shower with only one seat despite having two shower heads, no fireplace mantel, an extremely tight primary toilet area, no kitchen backsplash, and no cabinet hardware. The shower in particular could have been a real showpiece for what I would imagine would have been another $500–$1,000. A mantel over the fireplace would also have been a relatively inexpensive addition that would have made a huge visual impact. I understand builders have to control costs, but on an $800,000+ home, I believe another $10,000–$20,000 spent in the right places could dramatically improve the feel, finish, and overall value of the home. My biggest disappointment, however, was the condition of the property at delivery. The backyard is not landscaped, which we understood, but it was delivered with weeds everywhere. There were also paint splatters left on the floors and other details that simply felt unfinished and sloppy. The best comparison I can make is this: imagine buying a brand-new $40,000, $80,000, or $100,000 vehicle that had been sitting on a dealer's lot for months. You negotiate a great deal, sign all the paperwork, and then walk outside to take delivery—only to find the vehicle still covered in dust and bird droppings. Would that be acceptable? Now imagine spending more than $800,000 on a home. Regardless of the price paid or whether the home had been sitting, the delivery should still feel like you're receiving a brand-new home. It should be clean, finished, and presented with some pride. To be fair, we were out of town for the final walkthrough, so our real estate agent and brother-in-law handled it for us. But I also don't believe the entire responsibility should fall on the buyer to identify every paint splatter, weed, cleanup issue, or unfinished detail. Lennar should have a stronger internal quality-control process before a home is turned over to its new owners. That is probably my biggest takeaway: the process needs better final quality control and attention to detail. We really do love the location and are excited about living in Macanta. I think Lennar builds a home with a lot of potential, but some relatively inexpensive improvements and a much stronger final-delivery process would make a huge difference in the customer experience. And again, I want to end where I started: Pete was fantastic. He represented Lennar extremely well, communicated with us throughout the process, and did everything he could to make our experience a positive one. He deserves a lot of credit. And the customer follow up team after the sale getting things fixed has been great. Brian ***** ***.***.**** ***** ... More

Let’s start off with the initial homebuying process for a first time homebuyer. I was already pre-authorized and preapproved by another lender for even more money. when he first met with the financial advisor, he stated oh wow yes you guys are overqualified. You’ll have no trouble in the world to get approved. After your one week, my whole life turned up side down. R**** the finance gentleman literally treating me with the Atmos disrespect was sexist, and honestly never would talk to me about all the things that I need to do, even though both my husband, and I both stated that I would be the main point of contact. He spoke about my about my credit without me on the phone and then when my husband asked to add me into the call, he may had two words and then hung up the phone. After weeks and weeks of waiting for communication and I have time to prove how Fasst response that I would give him and he was delayed. Honestly he is the reason I am In therapy. ... More

Lennar homes offer a lot of space, and the floor plans are genuinely impressive — that's the main reason we chose them. However, the quality of materials used falls well short of what you'd expect for the price. Since moving in, we've dealt with paint chipping in multiple areas and doors that rattle/shake in their frames. We've called their warranty/service team several times about these issues, but the follow-through has been lacking — problems persist despite repeated requests for repairs. If you're considering Lennar, I'd recommend having an independent inspector go through the home carefully before closing, and don't assume standard construction quality matches the size and layout of the home. Pros: Spacious layouts, good room configurations Cons: Cheap materials, poor quality control, slow/ineffective follow-up on repair requests ... More

The quality of the build has been awful and we keep having issue after issue come up. The service team is incompetent and takes forever to get issues addressed and fixed.

From start to finish, the Lennar team was incredibly helpful and transparent. They kept me updated on all current developments and made sure to respond timely to any questions I had. After taking possession of the home, I found a few issues that needed addressed. The process to request support was easy and the items were addressed with a sense of urgency.

Some doors we have been getting loose screws and carpet has been damaged before moving in. We were told that someone should follow up the following week. No one came or fixed our damage carpet

I expected professionalism, for instance, why would door hinges be painted over?

Because you guys are awesome!

The sales agent Jason was very frustrating to work with. He was often unresponsive for weeks and I felt I had to constantly pester him in order to get a response. He made mistakes on the contracts so we had to re-sign multiple times in order to correct the mistakes. Everything was urgent when it involved us re-signing to fix his mistake but when it came to our own concerns, it was met with silence for days or weeks. I considered backing out of the agreement multiple times due to this frustration. However, the home designs were impressive and the workmanship seemed excellent so we decided to deal with the frustrations in order to get to closing. The preferred lender was also incredibly difficult to work with and we often felt we had no say in any of the proceedings and our questions and concerns were ignored. This was demonstrated at the closing where we had submitted documentation months before to have the title in our trust name, only to be told that it wasn't possible. No one looked at our request or mentioned any is*****s before closing until I brought it up at closing and was told it was too late and not possible. This encompassed the whole purchase process where we felt no one was listening to us and no one cared and we had no option but to proceed. The concierge was the only positive interaction. Melissa was responsive and very helpful throughout the process. If it wasn't for Melissa, we likely would have walked away, even if it meant losing the earnest money. I would not recommend anyone purchase a new home through Lennar. I would purchase a pre-built home by Lennar from a private seller though as the designs and workmanship are great. ... More

We were offered one package prior to building and was later informed that package was no longer available. We felt ***** to and very little effort was put into correcting these ***** tactics.

Truly great experience, beginning to end. We had one item we needed addressed at final walk through that we still have had done. It would be great if Lennar sees this and comes to fix. Loved the team and love out home and neighborhood so much!

Our experience with Lennar has been extremely disappointing. From the moment we moved into our brand-new home, we began noticing poor workmanship and quality issues. We've since discovered a significant amount of damage that appears to have been hidden before closing, which has only added to our frustration. When we brought these concerns to our project manager, she was unhelpful, dismissive, and showed little interest in resolving the issues. As first-time homebuyers, this was a huge investment and an exciting milestone for us, but instead, the experience has been stressful and disheartening. If we had known the level of craftsmanship and customer service we would receive, we would not have gone through with purchasing a Lennar home. We are deeply disappointed and hope the company takes greater pride in the quality of its homes and the way it supports its homeowners after the sale. ... More

Washing machine leaked and ruined floor boards within the first month Took 45 days to get trash cans Lennar warranty website is always down Community manager does not respond

The home buying process was fast and easy.

The overall experience with lennar was not good.their customer service and humanity lacks in their services. Staf is very stubborn. Would really appreciate if you take other people condition in consideration too.

Not the best workmanship - I had to submit multiple warranty requests with the first few weeks of moving in. Not the best design/Architect. There are simple changes they could have made to make it better like why could not all the houses have porch entry stairs on the opposite sides? This would have made the porch space actually usable. I think they could have alternated 3 bedroom and 4 bedroom houses as much as possible for better privacy - when you have two four bedroom units next to each other, your windows align exactly and you can see each other unless you decide to keep your blinds closed all the time. The closing experience was even worse - they kept giving me wrong closing amount. If I hadn’t paid attention to the numbers, they would have ripped me of almost $10k. ... More

The purchase of my home went smoothly. Every question I had during the process of my home being built was answered quickly and professionally. After moving in, I’ve had a few small issues and they have been taken care of within days. Everyone working for Lennar has been kind, helpful and supportive. I’m extremely happy to be living in my new Lennar home!

Lennar really helped out with financing options and with our of state contingencies…but unable to sell home in Dallas and we had to walk away from dream home. Will try again in future but will sale Dallas home first and be cash heavy to help with down payment.

We love out floor plan and some of the features. Once your are in the home, you start to realize the shortcuts or quick work that left behind flaws. We have had to put a decent amount of work into it, getting little things fixed and taking note of others to watch. They don't install anything around fireplace to make it safe for the walls/paint like a mantle or tile. There's no tile backsplash in the kitchen. Some of the mirrors are nice walls hanging, while others are builders mirrors. Doesn't make alot of sense. And then some of the pain and work is just crappy in the end.

Sara in the sales office was very helpful to me. She explained everything about the house I bought The other girls like Josie and the other girl that works with her together were extremely helpful with me too.

Our fence is still not done and we aren’t able to complete our backyard landscaping. There is so much mud surrounding our side of the home and our dog keeps stepping on it, bringing mud into our home. They don’t care to address this issue stating it’s in the land developers hands, but Lennar should step up and take care of this. We have a home with a backyard. We should be able to let our dog in and out to do his business, yet we are having to walk him out each time. So inconvenient and so frustrating. It’s like we are living in an apartment but worse. No one will help us. It’s been 2 months and still nothing has been done. ... More

We were so excited about our new home! Until walk through. Finally when it was time to walk through it before closing, we saw that the yard was like a ski slope— the incline was scary steep, and basically not a yard, no grass would grow there. The houses on either side had retaining walls, but not ours. With 3 kids and 2 dogs, this would not work, and Lennar refused to do anything about it, so we did not go through with the purchase and we lost our Ernest money. Horrible experience and so sad

The homes are presented wonderfully. However, after living here for a month, we noticed the Chatmanship is mediocre. The AC vents are loud, various portions of the house that are tucked away are missing paint, plumbing is mislabeled, electrical breaker keeps tripping, among other things.

I like my townhome very much. I feel like the checklist before closing was done quickly and issues were band-aided instead of fixed correctly. I think some of the minor finishes could have been upgraded (faucets, toilet lids, towel holders…all very inexpensive). I also don’t think the house was cleaned before I moved in. Overall, though, I really like it!