Lennar Reviews in Denver, CO

We love our home but but the lender experience was terrible. It is too much to write, but they weren’t prepared with our paperwork at closing and we had to reschedule the closing to another day after sitting at the closing table for 2 hours. It was ridiculous.

The people at Lennar are very professional and very responsive and provide great customer service. The process Lennar uses could bd better. Too many people are involved and it became confusing as to who I needed to work with for different items (mortgage vs. building questions vs. document collection vs. closing agent). Would be great if the client worked with one person through the entire process. Also, the resubmitting of documents became a little tiresome. The same documents nearly every month is a bit overkill.

The buying process went very well, everything went very smoothly and everyone was helpful.

I purchased a Lennar Patio home at Green Gables three years ago. The place was delivered in pristine condition at acceptance on closing day. This time I did not experience the same thing. The place was very dirty paint and other debris everywhere and I felt pressure to close that day.

Very bad especially sales person and construction manager. They need professional trainings how to deal and satisfy customers.

Timelines are not met properly, they are just building in a hurry which decreases the quality After move-in issues are not fixed on time and responses are not proper. The promise was made to install full house blinds verbally but now the salesperson who told me is not with Lennar and now they are saying he is not with Lennar and there is nothing in writing, however, my couple of friends/neighbors brought it up and got full house blinds installed. It's not fair to treat one customer differently than other. Tickets opened regarding home repairs, once moved are moving very very slowly. I still have pending work for my 1st ticket. ... More

Experience was positive. Response to questions and concerns were answered promptly and thoroughly.

Our new home came with a thick coat of construction dust over everything. We had rust stains on our new shower pan bottoms, all the mirrors were still covered in stickers and filthy. Cabinets had wood chips and saw dust all over inside There had to of been no move-in clean. Lots of parts of it weren’t finished yet and we had to constantly check in about the contractors coming back and finishing their work. There is barely enough paint on the walls to cover the texture. If you need to wash anything off then immediately the paint is gone. Lots of dings and scrapes and things that never were patched up, but certainly should’ve been because they’re not good work. It’s clear that it’s Lennar who works for their subcontractors not the other way around. The subcontractors show up and do what they think is completing the job, even if it’s not, and still get paid and then they move onto the next house. They don’t wanna come back and make it right or finish it up. And Lennar lets them do that and still get paid. Don’t close on a Lennar home with a bunch of exceptions that they have to still fix. They make it sound, as if that’s a rare thing when you close, to have exceptions, but it’s certainly not true. Multiple neighbors have expressed that they had the same experience. Then there all the things not on your exceptions list like how our main floor thermostat wasn’t connected to our furnace. We had water damage that required a wall and ceiling to be ripped apart, because a plumber didn’t connect a pipe in the wall that drained humidity off our upstairs furnace when it would kick in. It took almost 7 weeks after we moved in to finally get all the smart home features actually installed and up running. ... More

Outside of the project manager who took over at the very end of our build, the building experience was terrible and Lennar as a whole excused away poor quality and lack of communication as just "part of building a new home".

Tim and Jennifer were terrific. From the first sale office visit to all the follow up items post sale they were outstanding. Issac was great as well.

The buying experience was great, but once in the home, things starting to come up and fall apart fast. The walls are not straight at all, some are very noticeable. The drywall is bad, in some spots, you can see gaps, and builders wiped or used silicone caulking, making it impossible to paint without sanding out the caulking. When we got the house, you expect a "brand new home" in some way clean. Not this one. It was very dirty, so we hired a professional house cleaner. Builders aren't about quality and do not respect other people's property that has already moved in. We had several issues with the builders, and the Lennar supervisor team did nothing or speak to you about the problems. We still have unresolved open items since we got the house, and we have been here for over two months. The quarts top are already falling out, and caulking around the entire house needs to be replaced since they did not do it right when building the house. We had simple wire issues, like not connecting the wires to the outlet correctly or upside down. Model homes are spot on, but once in the built home, it's a completely different story. They want cases for everything, and they won't talk to you about the problems. We have been waiting on a replacement Bolt lock since the move-in, and it has not been resolved because it's on "back order," but homes continue to get built, and we still have not received our Bolt lock and garage window trim. Will see in about 6 months or so to see if other issues come up. Very disappointed with the quality since these houses are not cheap at all, so would expect at least some quality work done. ... More

Chris is so amazing. He is kind, professional and his attention to detail is like no other. He always follows up. We were lucky to have him at Wild Plum. Robin also was amazing. Always immediately responsive to any questions or concerns. What a great team!

I'm gonna be honest I love our home! It's a great location and something my wife and I are proud of! However the issues we need fixed still haven't been resolved. We had a call with the customer care person and she sent all the issues to the rep so he can schedule the trades to come in. We haven't heard anything from them. Responsiveness is severely lacking at willow bend. It seems like they are more interested in seeing how many they can get done this week and forgetting about their clients who have already purchased the property. Being told put it on the 30 day and then to hear nothing from them is disrespectful. We take pride in our home however that is not the same from Lennar. Its clear the priority is to finish rather than the quality of work. We are still missing things from closing but it's ok because Delano has it. I think we were told that 10 times since we purchase the property 2 months ago ... More

I had a good experience , overpriced homes

The process went smoothly and our home was delivered on time. Love the house and the neighborhood.

We closed on our house in September. We were told the day before that major issues still remained (appliances not delivered, etc.). We've been struggling with Lennar for months now (mid-November) to handle paint, drywall, flooring, cracked tubs, etc. They say they will fix things, and eventually they have been getting to issues one by one, but it takes forever. Everyone in the neighborhood has this same experience. Lennar does not have enough focus on the last 2% of fit and finish, and does not have enough resources focused on keeping commitments to new owners.

As far as sales,Deb is amazing to work with and I would recommend her to anyone looking to purchase a home in Sterling Ranch. On the other hand i am extreamly disappointed with the poor construction management and the lack of finishing anything before moving onto the next home. We moved in almost 2 months ago and still our house is being pieced together while we watch others move in weeks/months after us and have a fully finished house and landscaping. This company is more worried about putting up more houses than actually finishing what they had started.

Lennar provided the day for closing and there were a lot of items that were not completed/resolved prior to moving even though it was promised thet would be completed before closing. It’s difficult to get any responses from them to resolve outstanding issues and when they provide a date they don’t stick to it.

We have been left with numerous issues since the day of closing and it has been a month and a half of poor communication and constant follow up to try to get them resolved. From the poor finish work, incomplete work and lack of cleanup, it is clear that corners were cut to make the closing date set by Lennar. There were a few items that should have prevented it from even passing inspection. Along with finish work problems like paint, we have poorly caulked windows and a roof which had torn and damaged shingles. We had been told that Lennar was one of the best builders around. From our experience, and those of other recent Lennar home buyers we have talked to, that is no longer the case. They seem to be more focused on the number of homes closed on per month than they are on actual quality or customer service. We'd certainly love some screens. We've been told there is an issue with the supplier. Homes around us that are under construction have screens already in place. Just a screen door from Home Depot would be great. Anything to allow us to get some fresh air in the house. The focus seems to be on getting those houses finished for sale rather than looking after those which are already occupied. Overall, I believe that Lennar has changed their focus from a quality product to increased sales. I wish we had the home we were looking forward to owning with the experience we were expecting. ... More

House was very dirty at the time of sale. Many items were not finished. Still lots of trash under the deck. Basement was left unbelievably dirty. People were mopping the floor with dirty mops in front of us during final walk through. Lennar tries to rush in the sale of the house, but don’t really care about the quality. Really bad experience to say the least.

Overall, we are pleased with our new home and the home buying process. the only down side was in an effort to meet quarterly numbers, the closing date was bumped up and finishing the home was rushed. As a result, the quality was diminished and expectations weren’t met.

For the most part a good experience and a good house. Overall things are nice and well completed. The wood used to build the fence and porch area is awful and alreadyfalling apart, they left the basement very messy and I've been trying to get an unpainted part outside fixed since our walk through, it's been over a month and a half and I've been completely ignored multiple times and it's still not done. Otherwise we really like our home and are glad to be in it.

We have had a terrible time with our whole building process. We were lied to from day one about what we could choose, lied to about availability of items, gas lit for every explanation, and the entire construction team has been condescending and belligerent. We have had to go all the way to the VP for every issue in order to actually get it addressed. The quality of workmanship and craftmanship is abhorrent. The amount of items that Lennar tries to pass off as "normal" or "good", that are actually sub par, barely to code, not to code, not straight, and downright poorly fabricated is ridiculous. This should have been a fun experience and it has been one of the most stressful times of our lives. For the price we paid for this house, we should have received superior service and quality. For how Lennar prides themselves on everything's included and quality work, they are not including everything and the work is sloppy, at best. I am very disappointed in the process and the product. ... More

We were very disappointed in the build quality in several areas and difficulty in getting issues with wrong location of washing machine water and drain piping - took three attempts to get someone to put it in the right place after being told "we leave it to the plumber. Also problems with location of the attic access hole. Supposed to be located in the master closest and not the master bath,. Again took three tries go get it located in the right spot. Then issues with the repairs to wrong location drywall. Big disappointment with cleaning of the home prior to closing. Basement was covered in white dust that got tracked everywhere. The main floor flooring was covered with some type film. They were clearly in a rush to close before they were really ready, and we had to accept it as we'd already sold our house and had the move planned. My overall feeling was that the build team really didn't care about quality and left many things for us to add to warranty. ... More

The entire process with Lennar has been amazing. Communication was great throughout the entire process from the initial visit to the community to finalizing our escrow.