Lennar Reviews in Denver, CO

We are pleased with our new home! Any minor issues we have had have been quickly addressed and corrected!

The experience was very good. We had a few issues however they were handled quickly and professionally.

Willing to address the issues

Total experience from viewing models, answering questions, construction and final walkthrough has been excellent. Their team is outstanding and very responsive to issues noted after move in.

We bought our home totally remote and only saw the home physically after closing. Process included face time walk throughs to show us build progress. It was a spec home so we had no decisions for colors or upgrades which had some pluses and minuses but all in all worked out well. We came from a custom built home to the mass construction of Lennar and have been pleased with the quality of construction knowing it is not the same as custom built.

house is well made - have a couple of design issues but they are relatively minor- follow up after move in was not up to par

There have been a few issues post move-in, and most have been addressed in a very timely manner. There are a few structural issues we have noticed...like cracks down the corners of our walls...which is a little unsettling.

sales person, loan officer and costmer care rep were outstanding; price and building material can be a little better.

Mike, Mike and Chris have been great to work with. They have been prompt and responsive!!

Well designed with minimal wasted space and material. Typical material quality for a mid level home. These are not custom homes but provide good value for the money. We have had very few problems to date, however our neighbor has had many problems some major. We improved some of the areas of the house to provide a more custom house, but the basic floor plan is very well designed. If this was a custom house I would have made a few changes but overall this floor plan works very well for our needs. It would be great if Lennar had a high end package that would allow you to upgrade to even higher level appliances, water heater, jetted tub, heated tile floors, and better landscaping..... but ..... this keeps construction on a very basic level that the quality can be monitored. ... More

our experience has been good so far they respond quickly to any issues

Grant and Sou with sales were great and were very responsive to questions. Chad and Jim with customer care treat us great and are always responsive to our questions and concerns. A little disappointed with the quality of the cabinets and the wood floor is a really low quality product. Would also like to have seen more interior paint color options.

The process was smooth and staff was very helpful in the process , so far the experience was good hoping the same for future as well.

Lennar homes is not 100% perfect, but it is great value for price paid. Even tough there are still areas that could be improved, our home buying experience is a solid 4 stars overall! Thank you, Lennar!

The warranty representative has repeatedly come to us with solutions to issue which we have brought to him. Thanks to him.

Overall, the house is very nice! Only gripe is with their in-house lending, took two loan officers to review my loan and their underwriting is very strict, if you have a second home. Other than that, so far so good. Minor warranty issues after closing, but they are handling it, maybe a little slow though.

Head engineer/construction team (Pete Wade) and home warranty representative (Pattrick) are not friendly and not willing to fix items we found on the home orientation or acceptance. They did not note those items on their list. I pointed out that the weatherguards around the garage access door got paint stains all over from their crew's painting. They never put that in their list of home acceptance list that Lennar requires, both of them were supposed to have those paint cleaned or replace those weather strips but they never did. Another item I just found at home acceptance was that the gutter in front of my house was leaking; from snow melting that day, I can see where is the water dripped from. In this case, the head construction team said there are tons of homes that are like that, like 30 homes (my head also thinks that these are new homes, why they poorly make the gutters leaking already?). When the weather is better (no snow), he will have the crew fix all the homes at once. He did not mark where it leaks or even put in his note my home address, how would he know which home and where is the leak located? Pattrick and Pete are not the friendly people, from what I experienced, compared with other representative from another Lennar community that I have eg. Zach at Green Gables (Zach always be helpful and help me when needed); he always follow up with the work requested and many times showed up at the warranty work to check on it). However, I do not see Patrick does this. I would like to see a people person, friendly, as someone who have to talk with homeowners. I have never seen both of them smile at all while we met each time, not even on the home acceptance date when they should at least smile to us since it is our happy day (closing date). On one warranty appointment at 8am-noon, I planned to be at the house at 8am; however, I was sick that morning and could not make it to the appointment so I asked Pattrick at 8am and asked it he or Pete Wade could help me open the door for contractors to do my warranty work that morning. He texted me back and said it is my job to be their (not his) and I need to request another warranty request. This never happens at Green Gables, Zach at Green Gables always tried his best to help me, especially when there is situation that homeowner could not go to meet the contractors. Zach is a different league in terms of customer service than these two people at Sterling Ranch. Even he was in the meeting, like Pat was that day, Zach will at least says something like "I am sorry that I can't let them in now because I am in the meering" but that was not the case when Pat told me that he was in the meeting that morning (there is no apology but only blame me for not going there at 8am). I bought this home for investment so I do not live there so sometimes there are reasons that cause me not being able to meet the contractor eg. I was sick, etc. It was not that I am not a responsible person. Pattrick does not have to emphasize to blame me on not being there on warranty day. I hope this helps you improve in terms of customer service. Feel free to reach me for more details. ... More

I like my new home. I wish the trades worked better together though when there is an issue since it takes too long to schedule a fix. The customer service rep is excellent in taking care of matters. I found out there are lots of rules in this community, more that I care to have.

Overall I am very happy. Their sales staff was great. My only real complaint is the lack of two very small but important items. 1) No plumbing for gas dryer. The gas line to the stove goes right by the dryer, but they did not even leave a "Tee" for a later dryer installation. 2) No electrical outlet in middle of living room floor. Would have been inexpensive to add ahead of time. Without it, no way to power lift chair, laptop charging while lounging, or electronics in the seating area. Only option is to run an extension cord through a walk way. Both complaints are minor , but very simple for the builder to address ahead of time. In my opinion, these are both "must have" items. There are still a few follow up items - but I assume they will take care of these when the weather improves. ... More

We didn't like the fact that the builder will not work with the buyer in making simple slight changes in the home. Absolutely none even prior to the start of the building process even though you offer to pay for changes. The appliances installed are low end for quality. The dishwasher didn't work. We had to call a dealer who diagnosed the problem as a burned out motor and were left to wait two months for it to be fixed. You pay high dollar for a very average home. Cookie Cutter mentality.

Great home in a great neighborhood. We can’t wait to see what the neighborhood grows into.

Very professional staff from the initial sales team to the warranty team. Warranty guys work hard at being responsive and provide accurate communication along with timely responses when things come up. If and when things have come up it has been resolved.

We bought a paired home four months ago in Buffalo Highlands, and we love the home. The buying experience was pretty uneventful, which is what you want. There were some delays in landscaping, and the quality of the (late) landscaping was pretty poor, but not a direct Lennar thing. This far the house has been solid-a couple of warranty issues have come up that took too long to address, due to the warranty lead person leaving her position, but the supervisors stepped in and got it handled. Overall, we would buy from Lennar again.

The quality of the kitchen cabinets and the concrete work leaves a lot to be desired. Not representative of a home at this price point.

The home is built well. Nice to have modern features that make things convenient. I know they were trying to keep costs down in the model I purchased but it would have been nice to have the option to upgrade.