Lennar Reviews in Denver, CO

Head engineer/construction team (Pete Wade) and home warranty representative (Pattrick) are not friendly and not willing to fix items we found on the home orientation or acceptance. They did not note those items on their list. I pointed out that the weatherguards around the garage access door got paint stains all over from their crew's painting. They never put that in their list of home acceptance list that Lennar requires, both of them were supposed to have those paint cleaned or replace those weather strips but they never did. Another item I just found at home acceptance was that the gutter in front of my house was leaking; from snow melting that day, I can see where is the water dripped from. In this case, the head construction team said there are tons of homes that are like that, like 30 homes (my head also thinks that these are new homes, why they poorly make the gutters leaking already?). When the weather is better (no snow), he will have the crew fix all the homes at once. He did not mark where it leaks or even put in his note my home address, how would he know which home and where is the leak located? Pattrick and Pete are not the friendly people, from what I experienced, compared with other representative from another Lennar community that I have eg. Zach at Green Gables (Zach always be helpful and help me when needed); he always follow up with the work requested and many times showed up at the warranty work to check on it). However, I do not see Patrick does this. I would like to see a people person, friendly, as someone who have to talk with homeowners. I have never seen both of them smile at all while we met each time, not even on the home acceptance date when they should at least smile to us since it is our happy day (closing date). On one warranty appointment at 8am-noon, I planned to be at the house at 8am; however, I was sick that morning and could not make it to the appointment so I asked Pattrick at 8am and asked it he or Pete Wade could help me open the door for contractors to do my warranty work that morning. He texted me back and said it is my job to be their (not his) and I need to request another warranty request. This never happens at Green Gables, Zach at Green Gables always tried his best to help me, especially when there is situation that homeowner could not go to meet the contractors. Zach is a different league in terms of customer service than these two people at Sterling Ranch. Even he was in the meeting, like Pat was that day, Zach will at least says something like "I am sorry that I can't let them in now because I am in the meering" but that was not the case when Pat told me that he was in the meeting that morning (there is no apology but only blame me for not going there at 8am). I bought this home for investment so I do not live there so sometimes there are reasons that cause me not being able to meet the contractor eg. I was sick, etc. It was not that I am not a responsible person. Pattrick does not have to emphasize to blame me on not being there on warranty day. I hope this helps you improve in terms of customer service. Feel free to reach me for more details. ... More

I like my new home. I wish the trades worked better together though when there is an issue since it takes too long to schedule a fix. The customer service rep is excellent in taking care of matters. I found out there are lots of rules in this community, more that I care to have.

Overall I am very happy. Their sales staff was great. My only real complaint is the lack of two very small but important items. 1) No plumbing for gas dryer. The gas line to the stove goes right by the dryer, but they did not even leave a "Tee" for a later dryer installation. 2) No electrical outlet in middle of living room floor. Would have been inexpensive to add ahead of time. Without it, no way to power lift chair, laptop charging while lounging, or electronics in the seating area. Only option is to run an extension cord through a walk way. Both complaints are minor , but very simple for the builder to address ahead of time. In my opinion, these are both "must have" items. There are still a few follow up items - but I assume they will take care of these when the weather improves. ... More

We didn't like the fact that the builder will not work with the buyer in making simple slight changes in the home. Absolutely none even prior to the start of the building process even though you offer to pay for changes. The appliances installed are low end for quality. The dishwasher didn't work. We had to call a dealer who diagnosed the problem as a burned out motor and were left to wait two months for it to be fixed. You pay high dollar for a very average home. Cookie Cutter mentality.

Great home in a great neighborhood. We can’t wait to see what the neighborhood grows into.

Very professional staff from the initial sales team to the warranty team. Warranty guys work hard at being responsive and provide accurate communication along with timely responses when things come up. If and when things have come up it has been resolved.

We bought a paired home four months ago in Buffalo Highlands, and we love the home. The buying experience was pretty uneventful, which is what you want. There were some delays in landscaping, and the quality of the (late) landscaping was pretty poor, but not a direct Lennar thing. This far the house has been solid-a couple of warranty issues have come up that took too long to address, due to the warranty lead person leaving her position, but the supervisors stepped in and got it handled. Overall, we would buy from Lennar again.

The quality of the kitchen cabinets and the concrete work leaves a lot to be desired. Not representative of a home at this price point.

The home is built well. Nice to have modern features that make things convenient. I know they were trying to keep costs down in the model I purchased but it would have been nice to have the option to upgrade.

Beautiful home! Lennar made it a great buying/building experience.

My home buying experience using Lennar home builders has been a tremendous experience.

Great follow up service, especially by Jade

Great buying experience. Lennar kept us informed of any changes or situations. The builders drywalled over one of my bathroom windows when they were building the house, lennar was quick to fix it after we put a work order in. Very pleased with the house and Lennar

New home purchase from Lennar was a smooth and easy process.

Lennar has been great to respond to our limited issues. Wish the quality of paint and finish was higher.

We love our Lennar home and our little neighborhood. Responsiveness on warranty work is a real problem. They are slow to respond and I have had to contact them multiple times on the same issues. I was also told that some of the things that were faulty was built to Lennar standards, which I find hard to believe.

The people we dealt with were all very professional and extremely nice and helpful. Unfortunately we have had a few workmanship issues but the responsiveness of the warranty people has been great. Overall we had a good experience and are enjoying the new home.

IS HARD TO CONTAC HOA

The Lennar experience has been wonderful and I would recommend a Lennar home to anyone. This is the first time I have purchased a new home and I am thrilled!!!!! However, at my age, I struggled with the on-line paperwork. I graduated college before PCs and I am self taught. IT does NOT come naturally so I really appreciated the managers patience with me. Everything has gone well except the front yard drip system. It has been repaired three times. Hopefully it is good going forward. My one BIG recommendation to Lennar is to be much more mindful about wasting landscaping water. When I moved in, my drip system ran constantly for days and I am afraid to see my first water bill. The lawn watering system has also had issues with running excessively and sprinklers watering the street. I hate seeing water/money running down the street and it took weeks to get the issue addressed. Question: why did Lennar put my one outdoor water spout in the front yard and NOT IN THE BACK YARD where I need to water??? I horrible design flaw! ... More

It's a good starting point

Thank you for har work

The overall experience of buying the house was fine, with the exception of a last minute document that allowed Lennar Mortgage to share all of our information with their affiliates. The house itself is a great layout. But if it's not required by code, then they weren't doing it. Meaning, no fence, no landscaping, no window well covers, etc. And all of the finishes are super cheap. Flooring doesn't hold up to dogs. Counters are extra thin to save money. They paint the door hinges to save $1.50 per door. They put as few lights in as possible. After building a few homes ourselves, we get that every dime counts but Lennar takes it to the extreme compared to other production home builders in the Denver area. I will give them props for having a good sized garage and great floor plan! Warranty process has been easy, and the customer service rep (Pat) has been crazy responsive and easy to work with. ... More

Overall good experience with recent purchases

Overall the experience was good. There was a lack of communication at times. When asked to re-evaluate certain items in the home, there were times we were given the runaround. A few items we asked to be fixed before closing, we were then told they were fixed but after closing we had to have them re-assess items that needed correcting. At the end of the day, we would go with Lennar again, and we love our house. Just could not give 5 stars for those few things.

Overall, I am happy with Lennar. The house design is great and the materials used seem to be higher quality. My biggest complaints is I wish they did a better job of leveling out the lots so houses weren’t on such a hill. Some parts of our flooring isn’t even and is quite noticeable. The thickness of the walls isn’t great. It is easy to hear through them. The fact they provided a great interest rate is really what sold us. As of right now (considering we have only had the house over a month), I would recommend to a friend or family member and would buy a Lennar again.