Lennar Reviews in Denver, CO

I've lived in my home for 45 days now, and am generally satisfied overall; however, there are some items to note if you're going into a home buying experience here. Make sure you know your colorways and are happy with them prior to agreeing to purchase the home. Don't let the salespeople, construction team, warranty people, or anyone force you into anything. For the price paid for the home, the construction was reasonable and workmanship was okay.. but you'd expect more attention to detail and prompt follow-up to correct minor issues and ensure the customer is happy. I've had false promises given multiple times (items being fixed prior to close that weren't, screens installed in June [still haven't seen them]), missed meetings/no shows multiple times (to have fixes approved/damage verified). If you can swing it, get an inspection done pre-close, and get another one done at ~11 months to ensure your home is what it should be. Upon move in, we had no hot water (gas was turned off and system had to be reset), a wall full of non-working electrical (literal wires WITH electricity not connected to the GFCIs), non-functioning water dispenser from fridge (valve was off), smart devices NOT hooked up (although the literature said everything but ~2 items would be), mounds of dirty ontop of concrete supports in the basement, baseboards needing cleaned, a faulty window, and more. Be thorough in your inspections during meetings or general walk throughs, annotate everything, and submit everything through the warranty portal as it comes up so hopefully you get resolution within the 1-year mark of homeownership. ... More

I feel like if my husband and I didn't point out a lot of things that were not done correctly, they would have let it slide. We've had neighbors complain about things missing from their home or not done well. People are in the excitement of getting a new home, there needs to be people in their corner making sure their home is what is expected.

My experiences differed depending on the stage of the home buying process and which department I was dealing with.

Make sure as a new buyer you are present for the final walkthrough and customer orientation. Purchasing our home from out of town meant we missed both and were behind the eight ball from the start. Quality seems pretty good, workmanship and cleanup left something to be desired. Follow-up for warranty issues needs to be improved.

Disappointed in a few areas that you shouldn’t have to deal with in a new home. Still working to get many things fixed. Overall we love the home just not to thrilled about some of the issues we still have to fix on a brand new home.

Salesperson and construction manager were excellent. Professional and responsive Construction appears solid so far, interior finishes are very low end

They oversell expectations and under perform the exection in my opinion. Based on the feild team they need a better process for quility control. They don't like to give you plans based on architectural or structurals, but know this its public record and you can get them from the city or county free of charge.

Overall a good experience just really slow to respond to questions about the house and I’m still waiting to hear back from emails a month later especially after we moved in it’s been impossible to get a hold of anyone for issues it’s very frustrating

Was very unhappy with lack of communication from Lennar Mortgage. Would take days/week to get a response. Now that my loan has been sold to another management company. I have the mortgage reporting twice on my credit report.

We had our home built and we only had 1 package choice in options, color of carpeting, tile and floor planking. The windows, HVAC and appliances are on the low end of quality. Clean up was terrible. We spent a minimum of 20 hours scraping paint off the floor and trim.

Our home buying process started from out of state, everything went fairly smooth at the start, and when we were local were even able to switch lots. After that construction updates were few and far between, with a delay in close date, which I understand is the nature of the beast. We found it odd there wasn't technically a blue tape walk, although we used our orientation to do that with the customer service person. Once we got to closing that was smooth, however the construction manager and customer service rep for Lennar told us to compile our list of things that needed attention within the first 30 days and get it to them so they could knock out everything at once. At 30 days we've found a bunch of bigger issues that need help and just a ton of little stuff that I fear will never get the attention. We were told we need to submit everything through the warranty portal. Well, if that was the case I wish I was doing it as it came up because now it's going to be quite a task getting it all in at once. Additionally the issues at closing still haven't been addressed so it leaves us little hope for the small things. Ultimately, did they build a strong house - yes, and we're grateful. However the workmanship is very poor in the house and would definitely advise a loved one to be cautious of that if considering Lennar in the future. ... More

Took so long to get issues solved

A lot of things could have been done with more care.

I had amazing response times from sales and finance team. They made it possible for us to acquire our home. Response to fixing our issues has been quick. I have been disappointed in the quality of some small items such as heater grates and landscaping details that don't reflect our almost $900k investment. A lot of the work has been sloppy with need for repair/replacement. I will say Lennar has been super responsive in having contractors repair. I will share more in the future if our needs are not met, but so far, so good in terms of post closing issues. Hats off to Brad who quickly addresses issues. I love my home overall, however there are many items pre-closing that have not been addressed. ... More

After moving in found several issues with house, i.e. floors squeak, doors don’t stay closed, the cleaning crew is horrible

We loved the process of buying our home and the smart home features. However some of the craftmanship and materials ie doors and cabinetry are poor or super basic The paint is already scratched off on some of the doors and the bottoms looked warped wood. We will go through the processs and hopefully the ticket system works.

Closing was rushed through with many items unfinished. We had to constantly call for follow ups. It was an ok experience

The buying process went very well, everything went very smoothly and everyone was helpful.

We absolutely love our home and the process from choosing options all the way through to the construction meetings and home walk-throughs and closing. The process was pretty straightforward with regular check-ins and updates. Our biggest area of feedback is the warranty follow-up now that we are closed on the house. Understanding that trades and materials are delayed at this time, but need more communication and scheduling updates from the warranty team. Other than that, we love our house and the building process with Lennar.

We love the home. There were a few things that you wouldn't expect in a new home, most were fixed quickly but if Lennar did a final quality check they would have been caught and our experience would have been better. We still have two issues which haven't been fixed after 8 weeks. They are not quick fixes but are material. So slightly disappointed.

However once you’ve paid for your home, the Lennar team severely lacks in finishing anything that needs to be corrected and fixed. You get stuck on a waitlist behind other already established homes. These were items that should have been fixed BEFORE I ever moved in. 2 months later I’m still waiting for corrections.

We were super excited to close on our home in May. Lennar had attempted to move our closing day up a couple of weeks, which did not work with our schedules, so we left it as it. When we went for our first walk through, we shocked at the state of the house. Things were damaged. Things were dirty. We were promised it would be taken care of and ready to go. By closing day, nothing had been finished, including missing doors. We agreed to close since we had no where else to go. We were told the work would be done. It’s been two months at the end Of July and there is still a lot that needs to be done, in addition the amount of problems we’ve found in the home. Including water leaks, no security, no watering system, leaks in the sprinklers, dead trees, broke garage, damaged things that were said to be replaced etc. ultimately if we hadn’t had Deb in the beginning of the process help us navigate these challenges it would still be a mess. We are grateful to her. On the post closing side Abby has been phenomenal with trying to get people into get the work done. I feel like without the two of them there would have been no progress. Deb and Abby get 50 + stars. The people that don’t show up to do their stuff get -50. ... More

Well let’s see. I have no screens no fences no motion detector only one intake for air that had to be fixed a doorbell that does not ring painting that has not been finished and two awnings that’s have not been installed. What do you think. The home buying process was great! Getting anything done after closing and moving in is where the customer service fails. Don’t be so quick to meet the “demands of building houses”so quickly and focus on a good completed product. Would you allow YOUR family to live in a house like this with so many issues that are not attended to? I’m a nurse. What if the tables were turned and you brought your spouse or child into the hospital in cardiac arrest? When attempting to shock a heart into a viable rhythm, no shock came, only death. Would it be acceptable to you that I “forgot to plug in the machine?”!!!!!! Different situation, same concept. PLY YOUR TRADE!!! ... More

The window of the home was given broken and 2 months after closing many issues are not resolved yet. The people just focus on closing tickets without resolution.

Not what we expected at all.