Lennar Reviews in Denver, CO
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What Denver Homeowners Have to Say About Lennar.
Read all 546 verified reviews from homeowners that built a new home with Lennar in the Denver area. Denver homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Denver Area
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Customer Reviews
Warranty department is horrible
- Nathan P.
- Verified HomeBuyer
- March 02, 2020
- Thornton, CO
Warranty subs don’t finish on the same day and don’t clean up. I have missed a lot of work due to this. I am also waiting on fix to my carpet padding that has a lot of hard plastic chunks in it?
Lennar responded:
Hi Nathan, thank you for sharing your feedback about your experience with the warranty team. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Frustrating
- Alyson K.
- Verified HomeBuyer
- August 08, 2023
- Morrison, CO
Not good! We have so many issues and no help with what we were originally told.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not good!
- Charleen O.
- Verified HomeBuyer
- April 18, 2023
- Broomfield, CO
This was our 4th new house and the worst one. Caked on mud on the light colored carpet. Microwave came with someones else’s cooked on cheese. Just gross! Air conditioner had no breaker hooked up. Garbage everywhere. Not what we expected from a new home.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
WORST WARRANTY PERSON
- Anonymous
- Verified HomeBuyer
- April 11, 2023
- Parker, CO
We had the worst experience with the warranty person!
Total Score 3
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
does not return calls.Shoddy work in next gen.Abby is untrustworthy.
- John T.
- Verified HomeBuyer
- March 27, 2023
- Littleton, CO
does not return calls.shoddy work in next gen.
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Elisabeth
- Elisabeth D.
- Verified HomeBuyer
- July 05, 2023
- Broomfield, CO
Quality non existent in Lennar homes.....everything was done as cheaply as possible!
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Poor, hurry up and make it look pretty so it sells fast. Some of the electrical equipment ( namely the circuit breakers ) are of poor quality. Minimum amount of plug outlets in the garage and basement. What is the delay in getting the front landscaping?
- Lloyd M.
- Verified HomeBuyer
- June 15, 2022
- Littleton, CO
If you are considering buying one of these homes talk to some of the home owners that already live in one.
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Not a great experience
- Jennifer A.
- Verified HomeBuyer
- April 03, 2021
- Aurora, CO
The communication is horrible. After I bought my home Nate never responded to a question I had I guess all he cared about was his initial review. Paint is chipping left and right, paint all over our deck, our island is not straight, the granite is not sealed so stains have already happened, things weren’t painted trim wise on the outside of the home. Blue tape left in spots that were supposed to be fixed. Garage remotes stolen at close, everything was very cheaply done and terrible workmanship. There is an excuse for everything and am immediate defense when you ask/question things. Not happy ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Started out rough but ended well
- John M.
- Verified HomeBuyer
- September 14, 2022
- Thornton, CO
We signed our agreement at the height of the housing boom and it wasn't a great experience. You had no choice in model, colors, or anything except the lot. Also, was constantly told the price was going to go up if we didn't sign right away. By the time we moved in the housing market was plummeting and the experience changed to be more pleasant. The folks at Lennar were more responsive and seemed to care more about our issues/questions. It's sad that high inflation, high interest rates and a mini recession was what it took for Lennar to provide a better customer experience.
Lennar responded:
Hello John and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 5
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - Do your homework.
- Mark V.
- Verified HomeBuyer
- March 17, 2020
- Erie, CO
Do your homework. Really critique the model homes. Be vigilant during the building process. Submit tickets after you purchase.
Lennar responded:
Thank you for taking the time to share your comments with us. Please share your experience with us in detail so we can review any areas we can improve on and have them addressed by our management team. You can send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address.
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 5
Lennar practices bait and switch tactics, beware!!!
- Michael David H.
- Verified HomeBuyer
- January 25, 2022
- Erie, CO
We purchased a model (Prescott) that Lennar did not model on-site at the community we were buying in. Therefore they used a virtual 360 Tour online to let us “walk through” the home virtually. They assured us that the online tour represented the home accurately. The tour showed several high-end structural options in the home such as a gorgeous butlers pantry with glass faced cabinets, and dual shower heads/controls in the master shower, as well as tray ceilings in several rooms. Keep in mind that Lennar is an “everything’s included” builder so their models are “what you see in s what you ...
Lennar responded:
Hi Michael, thank you for taking time to write this detailed review. We want to apologize for the frustration and disappointment you have experienced due to poor communication during the purchase of your new home and following cooperation with the team. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com and we will follow up with the team. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 3
Beautiful Home But No Follow Through on Issues After Closing
- Katherine W.
- Verified HomeBuyer
- January 04, 2022
- Littleton, CO
Lennar is a great company to work with during the building process, however, after closing, it's difficult to get ahold of anyone in Lennar to resolve issues in the house. The tech support department Lennar contracts with (Lumiere) is phenomenal. However, we had some issues with the home (still unresolved) and our concern keeps getting passed around. There's too many people working for Lennar with no clear contact or who to direct issues to. No resolution yet at the time of this review.
Lennar responded:
Hi Katherine, thank you for writing a review. We are very sorry to hear about the poor service you have been given with outstanding issues in your home. If there are any items you would like us to follow-up on, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 4
Responsiveness 1
Lennar - Unfortunately many things in this home feel slapped together.
- Matthew M.
- Verified HomeBuyer
- October 19, 2021
- Elizabeth, CO
Unfortunately many things in this home feel slapped together. The decisions made on things like where to put the pocket lights and where to position the AC unit show just how much the building team is thoughtless in their approach, which makes the home feel ... clunky. The materials used are the cheapest possible. From decking material that my child regularly gets splinters on to paint that literally rubs off when you get the wall wet, I would not say the quality of materials stands up to the price tag.
Lennar responded:
Hi Matthew, thank you for the review. We are disappointed to hear about the issues you have experienced and would like to apologize for the frustrations this has caused for you. If you have anything outstanding in which we can assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 5
Home not finished at close
- Ronald C.
- Verified HomeBuyer
- September 28, 2021
- Littleton, CO
Very disappointed with solar. 3 months after moving in and solar not activated. Lennar tells me that I need to call Sunova and XCEL. None of my neighbors who moved in at the same time had to call anybody and their solar was activated months ago.
Lennar responded:
Hi Ronald, thank you for sharing your review. We are sorry to hear about the delays you faced with the solar installation on your new home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
Needed to lower our expectations
- Anonymous
- Verified HomeBuyer
- July 05, 2023
- Thornton, CO
The nice thing with Lennar and the point at which we purchased the home is everything was an "as is" choice, we picked the home with the features and colors we liked and did not have a million decisions and upgrades to look at. However, for the almost million-dollar home purchased from Lennar the quality of some of the materials and workmanship was disappointing. The state in which the home was delivered was also lacking with many, many spots all around the home with paint spots, spatter and/or drywall mud and grout (in the bathrooms and tiled areas) on floors and shower walls. It was highly ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Lennar - Given the real estate market in the Denver area, Lennar is constructing
- Anonymous
- Verified HomeBuyer
- April 19, 2022
- Thornton, CO
Given the real estate market in the Denver area, Lennar is constructing homes too quickly without much attention to detail which leads to poor craftsmanship and poor attention to detail. There are way too many issues with our new home, especially when paying this amount for a new home. You'd hope that those little things/details like adjacent electrical outlets lining up, ensuring HVAC wiring is correct so that the furnace and A/C condenser aren't running at the same time, picking up the debris/nails around the perimeter of the home prior to closing, ensuring paint is off of windows, ensure ...
Lennar responded:
Hi, thank you for sharing this review. We want to apologize for the numerous items you have listed and the frustrations this must have caused you and your family. If there is anything we can do to help going forward, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Feedbacks for improvement
- Anonymous
- Verified HomeBuyer
- July 06, 2024
- Parker, CO
There are already few items which required us to use warranty. Also, the mailbox key provided doesn’t work and now we have to wait few days and spend time to get it fixed via usps. The handing over went too quick and wish they spent more time in explaining the systems. Also, why won’t Lennar include Radon mitigation system while building when it’s known that Radon gas is present.
Lennar responded:
Good ...
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Ann one of three owners.
- Ann W.
- Verified HomeBuyer
- October 04, 2023
- Parker, CO
Financial didn’t return calls. Builder didn’t return calls. Disappointed about cabinets in both model home and virtual tour left out. Tried to contact before walk through no return call. Accepted $500 to do myself. They seen me coming as this is still a big ordeal to get cabinets put in and way more expensive, so I am experiencing. Very disappointed that experienced people would put an old lady through this. Miss represented to make the sale. I would warn potential Buyers given the chance. Wasn’t treated very well by any Department with the exception of the guy that did the walk through with ...
Lennar responded:
Good afternoon Ann, thank you for sharing your experience. We apologize for the failed communication we had with you. I understand that this is not the experience you expected. If there are still outstanding issues, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Terrible and embarrassing
- Zachary C.
- Verified HomeBuyer
- November 22, 2022
- Erie, CO
Outside of the project manager who took over at the very end of our build, the building experience was terrible and Lennar as a whole excused away poor quality and lack of communication as just "part of building a new home".
Lennar responded:
Hi Zachary, thank you for your review, we appreciate your feedback and are sorry to hear the building experience was a terrible one. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Love the house, hate the follow-through on punch-list items
- Anonymous
- Verified HomeBuyer
- November 13, 2022
- Morrison, CO
We closed on our house in September. We were told the day before that major issues still remained (appliances not delivered, etc.). We've been struggling with Lennar for months now (mid-November) to handle paint, drywall, flooring, cracked tubs, etc. They say they will fix things, and eventually they have been getting to issues one by one, but it takes forever. Everyone in the neighborhood has this same experience. Lennar does not have enough focus on the last 2% of fit and finish, and does not have enough resources focused on keeping commitments to new owners.
Lennar responded:
Hi, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Slow to respond to outstanding issues.
- Anonymous
- Verified HomeBuyer
- September 13, 2022
- Erie, CO
Make sure EVERYTHING unfinished or unsatisfactory is done LONG before you close. MONTHS after closing, still outstanding issues. Lots of lip-service, slow to respond and slower to address.
Lennar responded:
Hi and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 1
Lennar after Closing
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Littleton, CO
I have worked with and for builders over the last 20 years and have purchased new homes in the past. This has been a disappointing experience. Supply chain is a "thing" right now BUT my issues are not supply chain related. -Staff would not communicate with my Realtor about my concerns prior to closing -60 days later, they still haven't painted some areas in the front of my new home as well as numerous other issues -Landscaping not completed -Response to requests are slow (call backs) -Damaged flatwork still has not been scheduled but new flatwork is poured each day at other properties At ...
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Poor Customer Service post purchase of the home
- Ailyn R.
- Verified HomeBuyer
- June 22, 2022
- Commerce City, CO
On-site Customer service is poor. Lack of communication and follow-through with open tickets. Empty promises and no-shows. We have had four open tickets since March and only two have been addressed.
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Lennar had an opportunity to do great things and fell short.
- David M.
- Verified HomeBuyer
- January 25, 2022
- Thornton, CO
It felt like they were just an assembly line putting a product together.
Lennar responded:
Hi David, thank you for the review. We want to apologize for any issues you have faced and the poor experience this has caused for you. If there is anything we can do to help going forward, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Many, many issues
- Deena W.
- Verified HomeBuyer
- May 25, 2021
- Elizabeth, CO
There have been multiple issues since moving in. The front rain spout that goes underground had to be dug up twice, as my drive way was an ice skating rink due to overflow. The flooring was not installed properly and had to be repaired, then the baseboards had to be repaired by 3 different people! The upstairs bathroom tub has cracks apparently from shipping and the manager just had someone repair it. I bought a brand new home I expect brand new everything. The oven is not level and hasn’t been fixed yet. The granite countertops are now pulling down and away from the wall; all that will be ...
Lennar responded:
Hi Deena, thank you for taking the time to share your experience. We are sorry to hear about the frustrations you have experienced with the multiple issues you outlined. We would like to follow-up on any outstanding issues you have. Please send a detailed note to corporatecustomercare@lennar.com, with any information you can provide. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 4
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