Lennar Reviews in Denver, CO

This was our 4th new house and the worst one. Caked on mud on the light colored carpet. Microwave came with someones else’s cooked on cheese. Just gross! Air conditioner had no breaker hooked up. Garbage everywhere. Not what we expected from a new home.

We had the worst experience with the warranty person!

does not return calls.shoddy work in next gen.

If you are considering buying one of these homes talk to some of the home owners that already live in one.

The communication is horrible. After I bought my home Nate never responded to a question I had I guess all he cared about was his initial review. Paint is chipping left and right, paint all over our deck, our island is not straight, the granite is not sealed so stains have already happened, things weren’t painted trim wise on the outside of the home. Blue tape left in spots that were supposed to be fixed. Garage remotes stolen at close, everything was very cheaply done and terrible workmanship. There is an excuse for everything and am immediate defense when you ask/question things. Not happy and would never use Lennar again or recommend. I can tell that this house will not hold up and I’m finding half done things all around the house. ... More

We signed our agreement at the height of the housing boom and it wasn't a great experience. You had no choice in model, colors, or anything except the lot. Also, was constantly told the price was going to go up if we didn't sign right away. By the time we moved in the housing market was plummeting and the experience changed to be more pleasant. The folks at Lennar were more responsive and seemed to care more about our issues/questions. It's sad that high inflation, high interest rates and a mini recession was what it took for Lennar to provide a better customer experience.

We purchased a model (Prescott) that Lennar did not model on-site at the community we were buying in. Therefore they used a virtual 360 Tour online to let us “walk through” the home virtually. They assured us that the online tour represented the home accurately. The tour showed several high-end structural options in the home such as a gorgeous butlers pantry with glass faced cabinets, and dual shower heads/controls in the master shower, as well as tray ceilings in several rooms. Keep in mind that Lennar is an “everything’s included” builder so their models are “what you see in s what you get” unlike most builders where everything in the model is an expensive option. However when our home was built, they had omitted all of these nice features and then stated that they had made a “running change”. They show me some practically microscopic fine print at the bottom of a floor plan I’d initialed stating that they could deviate from the floorplan at will. So they essentially removed about $25,000 worth of the homes nicest features, and told me that I was simply out of luck. They also be home without rough in plumbing in the basement. Mind you this is almost $1 million home, and Rough-in plumbing is in very basic feature with every other builder. This additional omission of the Rough ins, will make finishing them basement far harder and more costly. Mind you, all of their model homes showed rough in’s. I raised hell, and I escalated this to the president of Lennar for the state of Colorado, and after a ton of protest, he gave me an insulting $5000 credit, in Lou of almost $30,000 worth of features that they had unscrupulously omitted from my home. Buyer beware with this builder!!! ... More

Lennar is a great company to work with during the building process, however, after closing, it's difficult to get ahold of anyone in Lennar to resolve issues in the house. The tech support department Lennar contracts with (Lumiere) is phenomenal. However, we had some issues with the home (still unresolved) and our concern keeps getting passed around. There's too many people working for Lennar with no clear contact or who to direct issues to. No resolution yet at the time of this review.

Unfortunately many things in this home feel slapped together. The decisions made on things like where to put the pocket lights and where to position the AC unit show just how much the building team is thoughtless in their approach, which makes the home feel ... clunky. The materials used are the cheapest possible. From decking material that my child regularly gets splinters on to paint that literally rubs off when you get the wall wet, I would not say the quality of materials stands up to the price tag.

Very disappointed with solar. 3 months after moving in and solar not activated. Lennar tells me that I need to call Sunova and XCEL. None of my neighbors who moved in at the same time had to call anybody and their solar was activated months ago.

Do your homework. Really critique the model homes. Be vigilant during the building process. Submit tickets after you purchase.

We carried the ball throughout the process, we got all of our requirements completed within 24 hours, then spent the 24 to 48 following up on Lennar‘s responsibilities. Then the bureaucracy was excessive, and overlapping, very confusing for the customer.

There are already few items which required us to use warranty. Also, the mailbox key provided doesn’t work and now we have to wait few days and spend time to get it fixed via usps. The handing over went too quick and wish they spent more time in explaining the systems. Also, why won’t Lennar include Radon mitigation system while building when it’s known that Radon gas is present.

We had a laundry list of issues with our home and the quality of the work that was done. It was actually appalling the low level of quality that Lennar tried to pass down to us. My parents bought a Lennar home back in 2018 and my husband and I’s experience speaks to how drastically Lennar’s quality and customer service have declined since then. The first time we went through and noted things with tape that needed to be fixed, when we came back all of the tape was removed but literally nothing had been fixed and then a very young guy did a walk through with us and said “we don’t do that” to various items that were easily fixable or structural issues. We had to fight tooth and nail to get anything done. The construction manager was EXTREMELY rude and I hope to never see her again. Zero customer service skills whatsoever. She chastised us over the dumbest things; she refused to paint an exterior wall that was painted on every other house next to us and said “every house is different” when in fact they’re literally ALL cookie-cutter houses. She acted like everything was an enormous burden when we just wanted quality work in return for paying half a million dollars. They eventually fixed a lot of things but it should not have been so hard to get there. We’re first-time homebuyers and this experience clouded what should have been an exciting time. I wouldn’t recommend Lennar to anyone. ... More

Our closing date has been moved and no proper communication and the delay of everything though the documents has been submitted a couple months back before closing date. Travelling all the way from WI to CO for closing in bad weather and information on cancellation due to underwriting delays and the Sales responsibility and each of the persons involved was very concerned. The response of delays and the way staff communicate was not good . It’s kind of staff answering like you take or leave the agreement for the conversations which we have concerns about the insurance. It was overall pathetic experience. ... More

Watch mortgage specifics to the end. Many bait and switch tactics. Follow up after closing us non existent.

My husband and I have purchased three brand-new homes in the past 35 years. This experience was by far the worst experience. From poor responsiveness by the sales team to the construction team to the customer care team, it's incredible to me that Lennar can survive. That said, we are in our home and love it. We are looking forward to being out of the warranty period in ten months. It seemed as though we had to and continue to have to pull teeth to get responses or items taken care of. The item of most frustration to us is the customer care department head in Colorado. We are speechless at how he has treated us and how Lennar allows it to keep happening. ... More

Financial didn’t return calls. Builder didn’t return calls. Disappointed about cabinets in both model home and virtual tour left out. Tried to contact before walk through no return call. Accepted $500 to do myself. They seen me coming as this is still a big ordeal to get cabinets put in and way more expensive, so I am experiencing. Very disappointed that experienced people would put an old lady through this. Miss represented to make the sale. I would warn potential Buyers given the chance. Wasn’t treated very well by any Department with the exception of the guy that did the walk through with us, Tim was good. ... More

Sales experience was good, closing experience was rigid and uncollaborative, building supervisors were good but I was told on at least 4 occasions that pre-closing issues were done when they were not (3 issues are still not done 2 months after closing), and warranty issues are taking months to complete.

The nice thing with Lennar and the point at which we purchased the home is everything was an "as is" choice, we picked the home with the features and colors we liked and did not have a million decisions and upgrades to look at. However, for the almost million-dollar home purchased from Lennar the quality of some of the materials and workmanship was disappointing. The state in which the home was delivered was also lacking with many, many spots all around the home with paint spots, spatter and/or drywall mud and grout (in the bathrooms and tiled areas) on floors and shower walls. It was highly disappointing that the feel of this new home (quality and cleanliness) has been about the same as other much more inexpensive homes we have built and purchased in the past. It was highly disappointing that other than some the appliances and the size of the home itself this did not feel like a $900K - $1Million home. ... More

Our new home came with a thick coat of construction dust over everything. We had rust stains on our new shower pan bottoms, all the mirrors were still covered in stickers and filthy. Cabinets had wood chips and saw dust all over inside There had to of been no move-in clean. Lots of parts of it weren’t finished yet and we had to constantly check in about the contractors coming back and finishing their work. There is barely enough paint on the walls to cover the texture. If you need to wash anything off then immediately the paint is gone. Lots of dings and scrapes and things that never were patched up, but certainly should’ve been because they’re not good work. It’s clear that it’s Lennar who works for their subcontractors not the other way around. The subcontractors show up and do what they think is completing the job, even if it’s not, and still get paid and then they move onto the next house. They don’t wanna come back and make it right or finish it up. And Lennar lets them do that and still get paid. Don’t close on a Lennar home with a bunch of exceptions that they have to still fix. They make it sound, as if that’s a rare thing when you close, to have exceptions, but it’s certainly not true. Multiple neighbors have expressed that they had the same experience. Then there all the things not on your exceptions list like how our main floor thermostat wasn’t connected to our furnace. We had water damage that required a wall and ceiling to be ripped apart, because a plumber didn’t connect a pipe in the wall that drained humidity off our upstairs furnace when it would kick in. It took almost 7 weeks after we moved in to finally get all the smart home features actually installed and up running. ... More

Outside of the project manager who took over at the very end of our build, the building experience was terrible and Lennar as a whole excused away poor quality and lack of communication as just "part of building a new home".

We closed on our house in September. We were told the day before that major issues still remained (appliances not delivered, etc.). We've been struggling with Lennar for months now (mid-November) to handle paint, drywall, flooring, cracked tubs, etc. They say they will fix things, and eventually they have been getting to issues one by one, but it takes forever. Everyone in the neighborhood has this same experience. Lennar does not have enough focus on the last 2% of fit and finish, and does not have enough resources focused on keeping commitments to new owners.

We have been left with numerous issues since the day of closing and it has been a month and a half of poor communication and constant follow up to try to get them resolved. From the poor finish work, incomplete work and lack of cleanup, it is clear that corners were cut to make the closing date set by Lennar. There were a few items that should have prevented it from even passing inspection. Along with finish work problems like paint, we have poorly caulked windows and a roof which had torn and damaged shingles. We had been told that Lennar was one of the best builders around. From our experience, and those of other recent Lennar home buyers we have talked to, that is no longer the case. They seem to be more focused on the number of homes closed on per month than they are on actual quality or customer service. We'd certainly love some screens. We've been told there is an issue with the supplier. Homes around us that are under construction have screens already in place. Just a screen door from Home Depot would be great. Anything to allow us to get some fresh air in the house. The focus seems to be on getting those houses finished for sale rather than looking after those which are already occupied. Overall, I believe that Lennar has changed their focus from a quality product to increased sales. I wish we had the home we were looking forward to owning with the experience we were expecting. ... More

Make sure EVERYTHING unfinished or unsatisfactory is done LONG before you close. MONTHS after closing, still outstanding issues. Lots of lip-service, slow to respond and slower to address.