Lennar Reviews in Denver, CO

We were rushed through our final walkthrough. Jonathan was the individual who did our walkthrough with us. There were numerous issues that were not corrected. The drywall around one of the heater vents was horrible and they tried to fixed it by slapping drywall mud all over it when the damage was something that would require the drywall around it to be cut out and replaced.This was brought to Jonathan’s attention. There was a huge void in the center of one of the bedroom floors where it was evident there was no pad under the carpet. The carpet was not tacked down and was brought to Jonathan’s attention, but not corrected by the time we were finished with closing. I explained to Jonathan that we were moving things into the house and they would have to move furniture in order to re-tack the carpet. Jonathan told me this would be my responsibility. The plug for the refrigerator in the Nexgen did not work. I notified Jonathan of this on the day of closing and he told me to submit a warranty request. The A/C units were leveled out with a few clumps of dried clay; there is no solid base under them. A rain storm eroded much of the steep incline on both sides of the house. Jonathan said they would not fix it. At closing, the Lennar Title representative said they would have to regrade the slope. Also, the north side yard is VERY STEEP and Jonathan said they would not install a retaining wall. This is a fall hazard. After closing, Jonathan was informed of what was told to us at closing. He said he would let the superintendent know and get back with us. It has been almost 2 months and I have not heard a word from Jonathan or the superintendent. There is dirt and debris, to include trash from workers in the heater vents, hard lumps under the carpet, as well as under the tile in the laundry room (probably drywall mud that was not scraped off). The wall in the living room of the Nexgen bows out significantly and Jonathan said nothing could be done about it as all of the Superhomes are like that around the air vent. I met with the neighbors, who also have a Superhome, and their wall does not bow out. Jonathan just did not want to fix this like so many other things. The wood used for the railings is TOTAL JUNK!! Super rough, warped, and cracking. SPLINTER HAZARD!! I did try to submit a warranty request but it would not allow me to log in. I then tried about 2 weeks later and it kicked me out of the request before I had completed all of the issues. We let our sales rep know about the issues we were having and still no response from Lennar. We’ll see if anybody really reads though this and tries to reach out! ... More

Tom, New Home Consultant, was always communicated and was extremely helpful throughout the process. We raised issues during the build about things that were concerns to us, when we received the house the issues were not addressed/fixed. We now live in a house that the garage door opener does not work, the floor in the master bedroom has a creaking sound that can be heard downstairs and outside the room, a tube we cannot put our wires in for our tv because of the sharp turn and no rope installed for us, one stair on the basement stairs that is different material then the rest of the stairs, our dryer vent on the roof of the house was glued shut resulting in errors on our dryer, paint was left all over our countertops and on the surface of the cabinet doors, the list goes on... The house is also not well built, you can hear people walking upstairs when you're downstairs, you can hear tv's when doors are shut and the volume is low, the washer and dryer cannot be used when you're sleeping because it is so loud in the master bedroom and other bedrooms surrounding it. I am highly disappointed that Lennar removed numerous things out of the house to reduce their costs, leaving many things looking unfinished. Financing through Lennar, with Tyler and Maria, was a nightmare. No one would return calls or phone calls until they needed something. I would never recommend going through their financing department if you were able to get the same rates somewhere else. It is not worth the stress. Our homebuyer concierge, Jenni, was great and always on top of things. She provided any information that was asked and went beyond. The Construction Manager, Isaac, attempted to resolve some issues. Some seemed rushed or completed just enough. He is very nice and tries to be helpful. I believe the bare minimum work that was provided was not his fault but the fault of Lennar, saying they wouldn't fix things or over working him. The house is beautiful on the outside and at the surface but so many things were just put together to look nice not to last. David, Warranty, was rude and disrespectful. He discredited and down graded 75% of the concerns we had about the house. David was so bad, we had to request another Warranty representative to help. ... More

The genex suite keeps tripping breakers. Substituted wooden drawers with plastic. Keep trying to get them replaced. Fireplace was not even connected properly. Still waiting.

The quality of materials and workmanship is not that good. The construction was mostly rushed to finish up in the last 2 weeks with lot of open issues. 2 months after closing, we are still chasing the warranty team to help fix items that were open during closing. Compared with other builders (like Richmond or Toll Brothers), quality of home and service is inferior.

Be prepared to move into a house that has not been cleaned and is missing things like window screens, screen doors, garage doors, garage door openers, alarm system, smart home system, etc. Workmanship is very poor and most everyone has paint over-sprays everywhere with many things that need to be fixed. Warranty repairs are extremely slow, communication poor and repairs very sloppy - the company discounts any concerns and typically respond with reasons the home owner doesn't really have a problem

The financing expirence was horrible, the walk through is a joke get the builder to fix issues is like pulling teeth and once you move-in good luck getting them to finish what they promised is a nightmare. They ensure quality and explain that is what you are paying for and it has all been a complete mess

I have had several issues with the home that have made me unhappy with the experience. All the breakers in the kitchen blew right away and had to be replaced. Told quality of breakers not good. Also major gaps in garage door that they want a two visit process for. Make it easy for home owners!!! Too difficult to resolve issues.

There are a lot of small problems. When I found the microwave vent was not even connected it made me wonder what other problems are here that I can’t see. There also was a water leak that took 6 weeks to repair even though it was reported immediately. Who ever installed some PVC pipe didn’t glue it correctly. We were told the water on the floor was from a pressure washer. The leak went uncorrected for 6 weeks causing mold under some carpet so it all had to be removed by a restoration company. Other problems with the quality of materials used. Seems like they will fix the issues, but they don’t seem to be in a rush nor do they seem to think the poor construction is abnormal. Disappointed. ... More

Lennar doesn't seem to care after the purchase.

Each day is a discovery of so Erving else not working correctly, having to deal with rude contractors, or experiencing an issue with trying to get resolve a repair that’s been “fixed” poorly. Also, this lot is way too close to other neighbors. When a contractor friend of mine stated, “when someone pays over half a million dollars for a home, they shouldn’t have these kinds of issues”, the response from the Lennar customer service manager, “Everyone is paying that price for these houses”. Does that mean it’s okay the workmanship is awful?

In this area, spend more money with a builder who is known to produce a more quality build. It will be worth it and a better protection of your investment.

Purchased a silver leaf, was the only one who did not get a covered patio , was told our fence was going to be finished and never gotten any responses from managers.

We have countless issues since moving in, ranging from a gas leak to terribly installed carpet. It’s honestly been exhausting. Staff is rude and unprofessional.

I’ll preface this by saying that I have base-level experience in construction and I’ve built a home with another builder before- so this is not my first rodeo. I will say that working with Logan, in the sales office was a pleasure. He was kind, informative, speedy, and helpful. So this doesn’t reflect on him. But the process by which they handle the build of your home is sloppy and lazy. For over a $700k home, you’d think they’d care enough to not leave orange peels all over your newly laid carpet, leave pizza in your window wells, a rotisserie chicken under your deck. You’d think they’d care enough to have more than one builder call every few weeks. I had 2 in the entire duration of my home building process. Linda in their Lennar lending office went away on leave and never got my loan covered, so stuff fell through the cracks and I was scrambling at the end to get handled what needed to be handled. It’s lucky I’m smart, quick, and capable or I wouldn’t have been able to close. I was also pressured to change the terms of my loan at the 11th hour. The quality of work is REALLY POOR! They slap your house together as fast as possible with zero care or attention to detail. I have doors that don’t close, ones that won’t stay open, yellow tape from our walk that never got addressed. I closed with a long list of items that were supposed to be handled in the 30 days after closing- surprise surprise- they weren’t. Now the warranty rep, Justin is VERY nice and did a great job making me feel comfortable and assured on our preclosing walk that I’d be taken care of. But 30 days came and went, and I got several stock emails saying that they attempted to schedule trades and were unsuccessful so I was being transferred to warranty. As you might have guessed - no attempt was made to schedule ANY trades, and I wasn’t even living in the home, so it could have been easy. They sent one guy to power wash, who showed up unannounced, despite me saying I needed appointment times! Now Justing did try to call me twice over 8 weeks. I was working so I missed his call - and I called him back both times- no answer. I sent a distressed email- which he assured me he prioritizes and always responds to! That he’s trained to take e-mails seriously! Zero response! Just some more stock emails and DocuSigns that I’m refusing to sign. When I built with David Weekley, I was treated WELL! The trades cared and did a good job, the builder was highly communicative, I was involved in every step, the warranty rep handled the inevitable issues like a pro. I was thrilled with that experience! This experience at Lennar made me feel like I bought a $500 slab from them. I read the reviews, I saw the comments on my community FB page to not sign on the house until things were done, that Lennar doesn’t care, and they do terrible work and just sell you - and when you close you’re on your own. I assumed I should take that with a grain of salt because ppl only write reviews if they have an amazing experience or terrible one - nothing in between. I should have listened! Now- I love my community and neighbors, but I wish I could have built with another builder! Or at the least that Lennar would streamline their process to make the customer happy and provide work and craftsmanship that is worthy of the prices we’re paying! ... More

The price that I paid for the house that I got doesn't match. The quality of workmanship is very poor. It's not just one area, it's everywhere. Foundation concrete has stains, colors on the porch (from and back) both are single coats that can last one year. The second floor is uneven, the walls are not perfect at 90 degrees. It's been two months since we moved in but already there are cracks in the concrete. Cleaning (inside and outside) was not properly done. Even after raising the service requests, no one looked at it. Lennar was focused on closing the house rather than giving a quality product. The same issue was there with my neighbor. The final quality checks by the supervisor or responsible team were mediocre. I don't think this review will make any difference. Once the house is sold then it's done for them. Then it's all with the customers to fix those issues. Thanks to Lennar! ... More

The beginning of my experience was great! However, after moving in I’m so disappointed in response to issues! I have a roof issue and I’ve been waiting almost 4 months and it is still not resolved. I’ve had to contact corporate and I’m hoping the man I’m dealing with will help! I was told I bought a production home!! Yes, but I expected quality!

Moved in and within 30 days, I noticed the driveway is cracking (not covered under their warranty, but they are ripping out and repouring the other driveways that haven't been sold.. So maybe you'll be lucky) Central Air was mis-wired and needed a service call to wire correctly, took three weeks to come out. Several electrical breakers continue to pop with any type of wind, other homes owners report the same issue. Already had to replace two of the LED hall/bedroom lights having them burnt out and they are not of a bulb replacement style. When they are burnt you'll need to replace the whole fixture. Several spots of poor finish work on the texture coating. Master Bath tile has an air pocket under it and it pops from time to time, reported before closing and never fixed. Still waiting on my kitchen cabinet door to be replaced from closing inspection still has the green inspection tape on it. Rust spots on the front stoop noticed before closing, so they scim coated the surface... now that coating is coming off in patches...since it's concrete it's most likely also not covered with their warranty. Several sprinklers are leaking from their heads up to an hour after shut off. Other homes have same issues. Water ain't cheap here folks.... ... More

A month later and we still have problems with construction that are slowly being addressed.

I was told that there would be blindes included for the house but they weren’t and there was NO discussion. Then the rain comes and I was hesitant to close because of the damage. I was assured that all would be takes care of. BUT the. Solar is on the roof waiting to be installed. I think that the quality of the home is not there ... The home that I moved from was built in 2013 and the quality is in that house. You have cut Back so much (no handles, lighting, fireplaces finish, flooring,carpet). The carpet upstairs in the house you can see the seams,When that was brought to your attention we were told nothing could be done; REALLY?. For what that house cost it is disappointing!!!! ... More

They need to know how poorly these homes are built and so many incomplete items …

The buying experience was great, but once in the home, things starting to come up and fall apart fast. The walls are not straight at all, some are very noticeable. The drywall is bad, in some spots, you can see gaps, and builders wiped or used silicone caulking, making it impossible to paint without sanding out the caulking. When we got the house, you expect a "brand new home" in some way clean. Not this one. It was very dirty, so we hired a professional house cleaner. Builders aren't about quality and do not respect other people's property that has already moved in. We had several issues with the builders, and the Lennar supervisor team did nothing or speak to you about the problems. We still have unresolved open items since we got the house, and we have been here for over two months. The quarts top are already falling out, and caulking around the entire house needs to be replaced since they did not do it right when building the house. We had simple wire issues, like not connecting the wires to the outlet correctly or upside down. Model homes are spot on, but once in the built home, it's a completely different story. They want cases for everything, and they won't talk to you about the problems. We have been waiting on a replacement Bolt lock since the move-in, and it has not been resolved because it's on "back order," but homes continue to get built, and we still have not received our Bolt lock and garage window trim. Will see in about 6 months or so to see if other issues come up. Very disappointed with the quality since these houses are not cheap at all, so would expect at least some quality work done. ... More

Several items in the house do not work and Lennar won’t correct

The sales associates were absolutely amazing hence the two stars, but that was it. The two months leading to closing on the home, we had miscommunication after miscommunication with the loan team and didn't receive confirmation on our loan into 2 days before closing pending documentation that we uploaded two months prior to closing. After moving in, there were some minor maintenance that needed taken care of and the Customer Care team was quick to address the tasks but prior to a week of heavy snowfall in our area, we attempted to park two sedan cars into the two-car garage and found that (with the elevation of the house) one side of the garage only allowed less than 3 inch clearance from the garage wall and the 7 stairs leading into the garage. After sending numerous pictures to Customer Care thinking this was a silly mistake that a 2 car garage couldn't fit 2 cars, we reached out with hopes that Lennar could narrow the stairs or pivot them to line the back of the garage. After several back and forth, we were told there was nothing they could do about the situation and that it was a common issue in another community. Although this may not be intuitive since you expect that when you purchase a home with a two-car garage, it'll fit 2 cars, please, please, please measure the garage and make sure your vehicle fits into the garage of your Lennar home. This may not be a common issue in the neighborhood as this was completely dependent on the elevation of the home but no one tells you having 7 steps in your garage means you have a 3-inch clearance for that side of your garage. In a state with heavy snowfall (in any place really), you want to be able to park in your garage with more than a 3-inch clearance on each side of your car... Our hopes of upgrading to an SUV is no longer in the picture unless we plan on parking outside which defeats the purpose of buying a home with a 2-car garage. Although we love our home, every time we go into the garage (which is every day), we constantly feel frustration with Lennar for thinking this is ok and not learning from their other communities that had this issue. There's a lot of pent up frustration in this review but we hope to share our experience and hope to deter any other home buyers from having a similar experience. ... More

The home we purchased was one of the model homes. We are very pleased with our home. It was Lennar mortgage company that gave us so much grief.

At the end of the day you are buying a home not a customer experience, but the customer experience was very poor on the sales side and has gone significantly downhill since the last time we purchased a Lennar Home. Missed meetings, lots of changing of staff, surprises on walkthrough day of “oh sales never mentioned that wasn’t included” etc. Overall what is being sold is a great value for a home and I hold that Lennar has great floor plans, but I hope they are able to better shape a positive interaction with its customers in the future in general and in this community, and stay a bit more true to the “everything included”, there are unique factors in the market right now but so much has been stripped out to save a few dollars and appease the corporation and shareholders. ... More