Lennar Reviews in Denver, CO

...when it six weeks to replace door locks that have never worked.Had to use garage door to go in and out.When duct work f/ ac is missing-never installed!I'llstop here before you think we'resdissatisfied...

I have worked with and for builders over the last 20 years and have purchased new homes in the past. This has been a disappointing experience. Supply chain is a "thing" right now BUT my issues are not supply chain related. -Staff would not communicate with my Realtor about my concerns prior to closing -60 days later, they still haven't painted some areas in the front of my new home as well as numerous other issues -Landscaping not completed -Response to requests are slow (call backs) -Damaged flatwork still has not been scheduled but new flatwork is poured each day at other properties At the moment, I would not recommend Lennar....the multitude of issues has made what is an exciting experience a disappointing one. ... More

Bad Experience with Lennar when it came to building materials, options, and service areas.

Several items were addressed prior to closing and almost none of them were addressed until closing day. A few of the larger items are still left open and un fixed or in a worse condition/state. There is a major lack of quality control over the trades. Subfloor was not prepped before pad and carpet. You can feel drywall mud through the carpet. There was a 6" hole in the subfloor, carpet guy carpeted right over it. We found it by nearly stepping through the carpet. We've been in the house 6 weeks and cannot shower in our master bath because a tile repair needed to be made. So far the glass and tile have been removed and a 2x4 trimmed back...that's it. There are wall corners that are nowhere near 90 degree angles and areas of carpet that need to be replaced (carpet is still pulled up in areas). The warranty person (Jacob) at closing was reluctant to have repairs made. He literally said it's his job to "push back." The current warranty person (Vanessa) cannot mutli task and has no call no showed, not returned calls, not seen repairs to completion. We would never recommend Lennar and quite honestly cannot wait to sell my new home to purchase with another builder. ... More

On-site Customer service is poor. Lack of communication and follow-through with open tickets. Empty promises and no-shows. We have had four open tickets since March and only two have been addressed.

Given the real estate market in the Denver area, Lennar is constructing homes too quickly without much attention to detail which leads to poor craftsmanship and poor attention to detail. There are way too many issues with our new home, especially when paying this amount for a new home. You'd hope that those little things/details like adjacent electrical outlets lining up, ensuring HVAC wiring is correct so that the furnace and A/C condenser aren't running at the same time, picking up the debris/nails around the perimeter of the home prior to closing, ensuring paint is off of windows, ensure drywall/framing is square instead of a 1" relief between one side of the wall and the other, ensuring lots are graded properly before closing, ensure there are no dripping water lines, ensuring there isn't wall texture on floor boards, ensuring the staircase bannisters are stained and then installed so you don't get stain on the flooring when you decide to stain things post-install, protecting the carpets before closing so trades don't track mud through your new home, etc. Not hard things to do, but takes more attention to detail and some caring from the Lennar side to ensure trades are taking enough time to make the little details count. ... More

It felt like they were just an assembly line putting a product together.

Lacking the attention to detail I would expect from a production builder. Several of their trades don't use a level so many finish things are crooked, wall and bath tiles are not aligned and flat, interior paint quality is poor, the trim paint includes excessive construction debris trapped in the paint surfaces, and the perimeter edges of the upgraded floor were covered with paint overspray. At this jobsite, the trades routinely drank beer at the end of the day and left empty beer cans in the yard and in the house. Based on the quality issues observed, maybe they started drinking at lunch.

Since moving in there has been one issue after another with our home, as well as the surrounding neighbors. (and I'm talking about some BIG health and safety hazard issues). We have had people constantly in our home fixing issues since we moved in which has been frustrating. Many of the fixed items have been done very sloppy. Some of the issues we were told weren't under warranty, so we are already having to pay hundreds of dollars out of pocket for the extremely fast and sloppy work that is done with building these homes so quickly. Lennar uses the cheapest possible materials and the furnace installed isn't even suffice to heat half of our small home and so we can't use certain rooms when it's cold outside (and in Colorado it's cold for at least half of the year). More options would have also been appreciated with the home buying process as well, such as something as basic as a few different paint color options, or the option to have a bathtub. I am stuck with a yellow paint with modern style picks and it clashes. That is not a huge deal as I can repaint down the line but it would have been nice to have that option to avoid yet another cost. ... More

This builder is basically a machine. We paid quite a lot for this home but it has sub par materials. I understand new home buyers are left with even fewer choices. This was like buying a spec home.

I would never recommend a Lennar home. We had to buy from them because we wanted to be in the neighborhood where they were the only builder. Within one week of closing, shingles were blowing off the roof and within 3 weeks we were catching buckets of water from the leaks in the roof/ bathroom vents. I could go on for a long time but hopefully you get the idea. They are responsive to issues because thats how they manage their business, by never doing things right the first time.

It is clear that the point was to complete our house as soon as possible and cut corners. We were given the run around on everything and all involved Lennar employees were more interested in other things than helping us. It takes forever for things under warranty to get replaced and have someone come out to do so. Th Customer Warranty Rep said multiple times "thats all you can do" on things link the staining of the railing, the crappy wood used for our front step, and pretty much everything else. Also, the contractors they used are not very good and they do not care and stonewall to avoid fixing things. ... More

There have been multiple issues since moving in. The front rain spout that goes underground had to be dug up twice, as my drive way was an ice skating rink due to overflow. The flooring was not installed properly and had to be repaired, then the baseboards had to be repaired by 3 different people! The upstairs bathroom tub has cracks apparently from shipping and the manager just had someone repair it. I bought a brand new home I expect brand new everything. The oven is not level and hasn’t been fixed yet. The granite countertops are now pulling down and away from the wall; all that will be done is caulking according to what Chip indicated. The master toilet plugs up frequently with just urine and 1 piece of toilet paper. The requirements for fencing does not match up with where the front landscaping ends - almost 5 feet between where gravel ends and where fence can begin. Front landscaping still not started at any home and no indication of when it will start. The stainless refrigerator and dishwasher look terrible even after washing with special stainless steel cleaner. There is no towel rack in the master bathroom -just a hook, which is not sufficient. Stephan and Chip are great! They are/ have been very responsive and do their best with what they are able to do. Great customer service with those two. Just very disappointed with some of the craftsmanship of the home. ... More

4 months in new home and things are falling apart already. Cheap products were used.

Lennar just does the bare minimum. Not worth it. I will certainly let potential home buyers know about my experience on Social media where I have 1 million followers. The quality is sub par , the people who work for lennar are not experienced. The home barely meets minimum standards.

We were rushed through our final walkthrough. Jonathan was the individual who did our walkthrough with us. There were numerous issues that were not corrected. The drywall around one of the heater vents was horrible and they tried to fixed it by slapping drywall mud all over it when the damage was something that would require the drywall around it to be cut out and replaced.This was brought to Jonathan’s attention. There was a huge void in the center of one of the bedroom floors where it was evident there was no pad under the carpet. The carpet was not tacked down and was brought to Jonathan’s attention, but not corrected by the time we were finished with closing. I explained to Jonathan that we were moving things into the house and they would have to move furniture in order to re-tack the carpet. Jonathan told me this would be my responsibility. The plug for the refrigerator in the Nexgen did not work. I notified Jonathan of this on the day of closing and he told me to submit a warranty request. The A/C units were leveled out with a few clumps of dried clay; there is no solid base under them. A rain storm eroded much of the steep incline on both sides of the house. Jonathan said they would not fix it. At closing, the Lennar Title representative said they would have to regrade the slope. Also, the north side yard is VERY STEEP and Jonathan said they would not install a retaining wall. This is a fall hazard. After closing, Jonathan was informed of what was told to us at closing. He said he would let the superintendent know and get back with us. It has been almost 2 months and I have not heard a word from Jonathan or the superintendent. There is dirt and debris, to include trash from workers in the heater vents, hard lumps under the carpet, as well as under the tile in the laundry room (probably drywall mud that was not scraped off). The wall in the living room of the Nexgen bows out significantly and Jonathan said nothing could be done about it as all of the Superhomes are like that around the air vent. I met with the neighbors, who also have a Superhome, and their wall does not bow out. Jonathan just did not want to fix this like so many other things. The wood used for the railings is TOTAL JUNK!! Super rough, warped, and cracking. SPLINTER HAZARD!! I did try to submit a warranty request but it would not allow me to log in. I then tried about 2 weeks later and it kicked me out of the request before I had completed all of the issues. We let our sales rep know about the issues we were having and still no response from Lennar. We’ll see if anybody really reads though this and tries to reach out! ... More

Bought a show home Was told by the sales person that we walk the home and mark anything that needs to be taken care of.went to a walk through with a couple of Lennar representatives and was told that I bought my home as is they did help with a few things. Me as a homeowner when I sold my house the new buyers walked my home and marked a few things that they wanted repaired as I thought Lennar would do. Also I bough the furniture in the show home a peace of furniture was missing For two months now I have tried to get this replaced but no one at Lennar wants to help! Danny M

Tom, New Home Consultant, was always communicated and was extremely helpful throughout the process. We raised issues during the build about things that were concerns to us, when we received the house the issues were not addressed/fixed. We now live in a house that the garage door opener does not work, the floor in the master bedroom has a creaking sound that can be heard downstairs and outside the room, a tube we cannot put our wires in for our tv because of the sharp turn and no rope installed for us, one stair on the basement stairs that is different material then the rest of the stairs, our dryer vent on the roof of the house was glued shut resulting in errors on our dryer, paint was left all over our countertops and on the surface of the cabinet doors, the list goes on... The house is also not well built, you can hear people walking upstairs when you're downstairs, you can hear tv's when doors are shut and the volume is low, the washer and dryer cannot be used when you're sleeping because it is so loud in the master bedroom and other bedrooms surrounding it. I am highly disappointed that Lennar removed numerous things out of the house to reduce their costs, leaving many things looking unfinished. Financing through Lennar, with Tyler and Maria, was a nightmare. No one would return calls or phone calls until they needed something. I would never recommend going through their financing department if you were able to get the same rates somewhere else. It is not worth the stress. Our homebuyer concierge, Jenni, was great and always on top of things. She provided any information that was asked and went beyond. The Construction Manager, Isaac, attempted to resolve some issues. Some seemed rushed or completed just enough. He is very nice and tries to be helpful. I believe the bare minimum work that was provided was not his fault but the fault of Lennar, saying they wouldn't fix things or over working him. The house is beautiful on the outside and at the surface but so many things were just put together to look nice not to last. David, Warranty, was rude and disrespectful. He discredited and down graded 75% of the concerns we had about the house. David was so bad, we had to request another Warranty representative to help. ... More

A month later and we still have problems with construction that are slowly being addressed.

We have countless issues since moving in, ranging from a gas leak to terribly installed carpet. It’s honestly been exhausting. Staff is rude and unprofessional.

I was told that there would be blindes included for the house but they weren’t and there was NO discussion. Then the rain comes and I was hesitant to close because of the damage. I was assured that all would be takes care of. BUT the. Solar is on the roof waiting to be installed. I think that the quality of the home is not there ... The home that I moved from was built in 2013 and the quality is in that house. You have cut Back so much (no handles, lighting, fireplaces finish, flooring,carpet). The carpet upstairs in the house you can see the seams,When that was brought to your attention we were told nothing could be done; REALLY?. For what that house cost it is disappointing!!!! ... More

Lennar is supposed to replace my driveway since it was in horrible condition when I bought it. They have no problem pouring driveways for the new houses across the street but have yet to give me a date when my driveway will be fixed.

I’ll preface this by saying that I have base-level experience in construction and I’ve built a home with another builder before- so this is not my first rodeo. I will say that working with Logan, in the sales office was a pleasure. He was kind, informative, speedy, and helpful. So this doesn’t reflect on him. But the process by which they handle the build of your home is sloppy and lazy. For over a $700k home, you’d think they’d care enough to not leave orange peels all over your newly laid carpet, leave pizza in your window wells, a rotisserie chicken under your deck. You’d think they’d care enough to have more than one builder call every few weeks. I had 2 in the entire duration of my home building process. Linda in their Lennar lending office went away on leave and never got my loan covered, so stuff fell through the cracks and I was scrambling at the end to get handled what needed to be handled. It’s lucky I’m smart, quick, and capable or I wouldn’t have been able to close. I was also pressured to change the terms of my loan at the 11th hour. The quality of work is REALLY POOR! They slap your house together as fast as possible with zero care or attention to detail. I have doors that don’t close, ones that won’t stay open, yellow tape from our walk that never got addressed. I closed with a long list of items that were supposed to be handled in the 30 days after closing- surprise surprise- they weren’t. Now the warranty rep, Justin is VERY nice and did a great job making me feel comfortable and assured on our preclosing walk that I’d be taken care of. But 30 days came and went, and I got several stock emails saying that they attempted to schedule trades and were unsuccessful so I was being transferred to warranty. As you might have guessed - no attempt was made to schedule ANY trades, and I wasn’t even living in the home, so it could have been easy. They sent one guy to power wash, who showed up unannounced, despite me saying I needed appointment times! Now Justing did try to call me twice over 8 weeks. I was working so I missed his call - and I called him back both times- no answer. I sent a distressed email- which he assured me he prioritizes and always responds to! That he’s trained to take e-mails seriously! Zero response! Just some more stock emails and DocuSigns that I’m refusing to sign. When I built with David Weekley, I was treated WELL! The trades cared and did a good job, the builder was highly communicative, I was involved in every step, the warranty rep handled the inevitable issues like a pro. I was thrilled with that experience! This experience at Lennar made me feel like I bought a $500 slab from them. I read the reviews, I saw the comments on my community FB page to not sign on the house until things were done, that Lennar doesn’t care, and they do terrible work and just sell you - and when you close you’re on your own. I assumed I should take that with a grain of salt because ppl only write reviews if they have an amazing experience or terrible one - nothing in between. I should have listened! Now- I love my community and neighbors, but I wish I could have built with another builder! Or at the least that Lennar would streamline their process to make the customer happy and provide work and craftsmanship that is worthy of the prices we’re paying! ... More

Very low quality of workmanship, low quality of material everywhere.

They need to know how poorly these homes are built and so many incomplete items …