Lennar Reviews in Denver, CO

Usually I don’t do reviews unless it’s really demanding. Here goes my 2 cents Sales Initially it all started off well. I had another rep assigned just before closing as the previous rep left Lennar. And this new rep is rude and arrogant. I’m glad I don’t have to work a lot with the new rep besides some electronic paper work. In fact I never met the new rep. I wonder how someone with this attitude survives in this role. Mortgage This was smooth. As a first time home buyer I had a lot of unknowns and thus confusion. Rio was patient and took time to explain everything in detail and even repeated twice at times. He is a true customer centric person. Closing Let's start with positives, closing manager Jenny is extraordinary. She’s very understanding and a true gold star. Sadly everything except the closing manager(Jenny) is awful. Identified many issues during the walk through. Also gave the list from private inspection and only few were addressed. Some major things were fixed only at 7pm on the closing date which is still an issue today. Unlike other builders there is no closing ceremony. Lately I learnt that actually there were ceremonies for others. May be a bias(?). Closing was moved with very short notice leading to an unnecessary day off from work. I’m kind of forced to close as planned by the business irrespective of issues and even threatened that If I won’t close on time then I have to pay a certain percentage each day of delay. I feel everything was just rushed to meet closing date/targets trading off construction quality and customer experience. Just to understand the seriousness of the quality concern I’ll give a couple of examples. An uneven/non straight wall. Pillars at the front are not built as per the plan and only partially corrected after I noticed & asked. (You may think I’m exaggerating/overreacting but I have email communication for everything I stated above if needed) Warranty This is another disaster. Fixing issues identified during the walk through created another new set. I was promised those will be addressed at the earliest after the close. Yet I’m still here raising tickets and waiting forever for the issues to be fixed. Overall it’s NOT such a great experience. If given a chance I would rethink my decision. ... More

I knew I felt hesitant about closing on the house the day of closing, and now I regret choosing Lennar. At this point, I can confidently say that I would not recommend to family or friends. We completed a walkthrough on the house and spent hours putting blue tape on poor quality issues, only to have a small amount of it fixed by day of closing. When this was expressed, warranty rep and supervisor probably worried we would back out, called people out ASAP to fix issues on the spot while we drove to our closing appointment. To my surprise, everyone left with all the work untouched and at that point it was too late because closing was finalized. Since that moment, I felt that fixing my house would become an issue as they can't schedule till weeks out and I did not realize what a waste of time it would become. I tried to be patient over the many issues I faced; MULTIPLE missed appointments, they give you a 8am-12pm appointment time slot, then sometimes don't show up. I spent many of my days off, waking up early and waiting on people to come. People even show up without an appointment on random days when I'm not home. Poor communication. Flooring people missed two appointments..but then on the third one they were able to fix the floors which was great. I did not use my main shower for the first 3 weeks after closing due to poor quality and holes in shower tiles. Painters don't take off shoes when entering home to go upstairs on carpet. I had electricians come fix my outlets and I asked painters to take covers off before painting and they ignored my request and painted over it, making it very unsightly. When I asked them why they didn't take the covers off, he laughed at me and said "its never going to be perfect". I don't expect perfect but I would hope for BASIC quality for the price of the house, not a giant outlet with goopy paint. I would honestly do it myself if Jake brought over the can of paint he said he would give me but never did due to a family emergency. I try to appreciate all the work they've done so far, but I wonder how things would've been different with better quality, efficiency, and communication. Cabinets are all dented/scratched, they touch it up and they still look bad.. still in the process of replacing some doors. The list goes on. Jake was excellent at addressing most of my concerns and responded in a timely manner, but he had a family matter with time off work and I had to resubmit all my claims which further delayed the whole process. What got me to write this review today? Another missed appointment and no communication about it. I always see bad reviews about Lennar online, but I was hoping this community would have been different, very disappointed. ... More

Scott is trying to resolve the too numerous to count issues and is the only positive for Lennar I would be happy to expand but this has not been what I would have wanted or expected

This builder should not be in business, I would never recommend Lennar to anyone.

Very bad especially sales person and construction manager. They need professional trainings how to deal and satisfy customers.

Lennar provided the day for closing and there were a lot of items that were not completed/resolved prior to moving even though it was promised thet would be completed before closing. It’s difficult to get any responses from them to resolve outstanding issues and when they provide a date they don’t stick to it.

House was very dirty at the time of sale. Many items were not finished. Still lots of trash under the deck. Basement was left unbelievably dirty. People were mopping the floor with dirty mops in front of us during final walk through. Lennar tries to rush in the sale of the house, but don’t really care about the quality. Really bad experience to say the least.

We have had a terrible time with our whole building process. We were lied to from day one about what we could choose, lied to about availability of items, gas lit for every explanation, and the entire construction team has been condescending and belligerent. We have had to go all the way to the VP for every issue in order to actually get it addressed. The quality of workmanship and craftmanship is abhorrent. The amount of items that Lennar tries to pass off as "normal" or "good", that are actually sub par, barely to code, not to code, not straight, and downright poorly fabricated is ridiculous. This should have been a fun experience and it has been one of the most stressful times of our lives. For the price we paid for this house, we should have received superior service and quality. For how Lennar prides themselves on everything's included and quality work, they are not including everything and the work is sloppy, at best. I am very disappointed in the process and the product. ... More

This is the 3rd house we’ve built (1st with Lennar), and can’t believe the how little Lennar actually cares about quality of workmanship. I’m not going to list all the items as it would take too long, but major issues include roof leak, plumbing backup, not building home to plan (forgot conferred ceiling in foyer, forgot brick on column on front porch, Island installed in the wrong place, dishwasher/sink/cabinets in Island installed in the wrong orientation), and the countless other items. Trying to get anything fixed is a complete nightmare and a joke. Sometimes a trade won’t show up, if they do, they’re not prepared to do the work. In speaking with our neighbors, they are experiencing the exact same issues and frustrations. Lennar doesn’t care about quality and only care about how fast they get you to close. ... More

We had problems before we even signed the contract. We should have taken that as a sign and not have went through with it. The communication and respect has to be most disappointing part. Buying a new house is supposed to be joyous moment and instead it was just met with people that didn’t care. From the sales person to the super I was beyond disappointed with the professionalism by Lennar. The day of closing will be a day I never forget and not in a good way. When you close on a house and don’t even receive the keys what’s the point. I can truly say that I’m ashamed to be a trade partner and have my company name associated with this disaster. Meeting new neighbors as only became a competition of who had the worst experience. For the record I respectfully lost that competition. I will give a huge shoutout to our customer care rep Kami as she has been the only one to genuinely care and try to make things right. I also know this review doesn’t mean anything and judging by the whole process we’ve had no one at Lennar will care. ... More

Once you've moved in, Lennar doesn't really care about addressing issues: 1.We have no internet service with no ETA provided despite our neighbors having service (we moved in 2 months ago). 2. I've been asked to check the box and mark requested warranty work as complete before it was finished, and it then gets ignored by the warranty team. 3. House was dirty in many areas upon move-in, and that was even with a further move-in thanks to Lennar messing up the closing date. This has been the worst decision of my life. Be careful.

This review is a redo of the previous one. The system did not like that I said the truth about the transaction. All my words were decent, grammatically correct and in formal tone. No bad words were used. Lennar is not the best company to buy a house from. They are border line on breach of contract for the product that they give. Complaints are never satisfied.

We were very excited to build a home with Lennar, and were made to feel like they had an extensive, impeccable multi-point inspection process that would present new home buyers with a gorgeous home upon closing. Unfortunately, the reality is you’re given a home at closing with such obvious faults that it’s hard to believe that any inspections were performed at all. The workmanship and craftsmanship demonstrate that Lennar is not concerned about quality, only the quantity of homes that they are building at an unreasonable rate. From the moment we closed, getting Lennar to acknowledge and rectify the enormous list of issues inside/outside the home has been most frustrating process of all. Customer care is nearly non-existent, and we have been told directly that our requests for help have been put on to the back burner -- verbatim. When problems are finally addressed, 9 times out of 10 they create a new problem while fixing the old one, creating a vicious cycle of disappointment and frustration. If Lennar was once a high-end production home builder, this is now nothing more than a guise. Overall, working with Lennar post-closing has been very poor and has really soured out home buying experience. ... More

This is my second new build. I thought I was buying with a premier builder when we went with Lennar for our second new build and was expecting a better experience and better quality than our first home, especially when buying a million dollar home. I was wrong. From the very beginning I was disappointed with the quality and workmanship being put into the house. It appears Lennar's contracts with the cheapest subcontractors they can find whom put very little effort in the product they are providing. From framers to landscapers, everything appears to be of poor quality. The close out process was terrible, the Lennar superintendents were rude and straight up lied to our faces over and over. The worst, has been the warranty which we are on our second warranty rep in one month and both have been miserable. They constantly give false promises and never come thru, that is if they even respond and don't completely ignore me. It came down to forcing us to close and promising that everything is going to be corrected and completed immediately after closing to completely ignoring us, going on two months. I could go on and on. ... More

My home has many issues from minimal to major. The craftsmanship is terrible and so is the follow-up on the backend via warranty. The cheapest solution is sought in every case and typically requires numerous attempts. This was my first experience buying a new build and has turned me off from it completely. At this point I want to get the home in a condition where I can put it back in the market and put this terrible experience behind me. I have had hvac issues, structural issues, grading issues causing the front lawn to be swampy, missing screens, bowed flooring, warped decking, exposed drywall seams, to name a few. Do yourself a favor and throughly inspect any new home numerous times before deciding to follow through and don't except that the issues are related to post pandemic workforce and material availability, because that is the builders problem and not yours. ... More

My home is a disaster. I have two different types of baseboards throughout the house (some round, some square), paint on the carpet in every room; almost every cabinet is warped or damaged; the doors are damaged, the mirrors are damaged, and the outside front door doesn't even have trim; there is sealer spilled and mixed in with the grout in the shower, broken tiles, carpet is cut too short and does not even reach the corner in the loft hallway; my furnace is broken and was repaired halfway...this is just to name a few issues and the original warrant rep told me to "lower my expectations" during my walkthrough. I have been here five months and very few things have been addressed due to so many changes in roles and lack of organization. ... More

There was absolutely nothing good about the experience with Lennar. Don’t be fooled by having everything from your lender to you insurance under one roof. They are completely inept and unprofessional. Once we moved in we found the quality underwhelming. From crooked windows that make our custom blinds look like crap to the sprinkling system that won’t shut off and or leaks. This experience was horrible and I would never ever recommend Lennar builders.

Regret doing business with Lennar in Elizabeth Colorado.

Salesman didn’t help. Wouldn’t comp anything messed up that was their fault that constantly delayed my move in dates. Concrete poured just days before close and cracked. Couldn’t even park in my driveway or garage. Wood work was sloppy and cut short. Drywall had lumps in it where the wall was left uneven. Stairs creek after only a week in home. Didn’t even clean the home floors weee covered in dried dirt from sloppy mopping. Definitely not worth 560k. I wouldn’t recommend this home builder to my worst enemy. They just don’t care about the customer it’s all as fast as can be and write up a warranty claim if something doesn’t work upon move in. Sad how bad the pride in work is these days. Spend the extra bucks go with Richmond or another great home builder. Lesson learned here. ... More

Make sure you get what you pay for.

This house was closed on and the quality of workmanship was poor upon arrival. Items addressed before closing were not completed. The process to get things fixed under "warranty" as it is put is a horrible experience. I don't know how the house passed inspection with a defective furnace, a missing AC unit, and a missing drain pipe which was dropping water into the basement. Also many other thing like a defective shower pan which has not been fixed yet, and installation of defective doors through out the house. The everything included is also a receiving statement as you are left with a box of items to install yourself. Customer care lacks any care. ... More

Quality is very bad

Very large number of issues! Quality control is minimal to none!

Windows separated from frame. Carpet cut short pulling away from floor. Walls are not straight. Bad drywall finishes. Doors don’t close right. 5 different shades of concrete, because they don’t know how to mathematics. Very poor workmanship for such an expensive house.

Very disappointed with everyone involved from sales person to contractors and everyone in between. Once purchased issues are addressed in a very poor and unconcerned matter. Told not to except perfect in this new home build take what I got even though I paid full asking price. Never recommend Lennar to anyone ever