Lennar Reviews in Denver, CO

The underwriter ignored us for two weeks. Therefor our loan was delayed by 3 weeks. Closing docs were approved on the day of closing! Horrible. Any issues were not handled right away. I was told the water bill for water for the grass that I do not want on the side of the home would be $30. It was $136! I was told HOA would take over the grass. They did not. HOA is non responsive. Took two weeks to get hold of anyone. Took over a month to set everything us. Horrible experience! I was ripped off on the price too. Same home sold for 17k less and also does not have grass on the side of the home! I do not want the grass. ... More

I have serious concern on price transparency and also the structure and material used . The garage does not have proper structure to park two cars. The stairs from the garage to the main floor is quite elongated. No washer and drawer are included in that package while this was known but when compared with other property seller near by there are better deal available. I don’t think I’m gonnna recommended Lennar to anyone.

Lennar provided the day for closing and there were a lot of items that were not completed/resolved prior to moving even though it was promised thet would be completed before closing. It’s difficult to get any responses from them to resolve outstanding issues and when they provide a date they don’t stick to it.

Once you've moved in, Lennar doesn't really care about addressing issues: 1.We have no internet service with no ETA provided despite our neighbors having service (we moved in 2 months ago). 2. I've been asked to check the box and mark requested warranty work as complete before it was finished, and it then gets ignored by the warranty team. 3. House was dirty in many areas upon move-in, and that was even with a further move-in thanks to Lennar messing up the closing date. This has been the worst decision of my life. Be careful.

My home is a disaster. I have two different types of baseboards throughout the house (some round, some square), paint on the carpet in every room; almost every cabinet is warped or damaged; the doors are damaged, the mirrors are damaged, and the outside front door doesn't even have trim; there is sealer spilled and mixed in with the grout in the shower, broken tiles, carpet is cut too short and does not even reach the corner in the loft hallway; my furnace is broken and was repaired halfway...this is just to name a few issues and the original warrant rep told me to "lower my expectations" during my walkthrough. I have been here five months and very few things have been addressed due to so many changes in roles and lack of organization. ... More

Make sure you get what you pay for.

Very large number of issues! Quality control is minimal to none!

As our customer services rep said when I showed him the corners that aren’t square and the garage frame being crooked. “ it’s a production home not a custom home” That’s a summary how our whole experience have been with Lennar. Things just aren’t right, square or straight.

Scott is trying to resolve the too numerous to count issues and is the only positive for Lennar I would be happy to expand but this has not been what I would have wanted or expected

horrible horrible nightmare of a mistake to purchase from lennar. Over priced, workman ship is so poor, materials are obviously the cheapest on market, workers are sloppy and lennar refuses to fix their mistakes. Convinced 2 of my friends to walk away from lennar and will keep on doing so.

This is the fourth new home I have purchased and is by far the worst experience I have had. No support whatsoever for their customer care.

Lennar mortgage was misleading during the application process, the home is built with poor quality, items were stolen out of the home after under contract to buy, lennar mortgage closing agent did not provide the original mortgage note or security instrument for my records. They also got an advance on my security instrument for the full maturity amount and are now trying to hide the money they received from the Federal Reserve bank while still charging me monthly payments. Not to mention I closed with Lennar, so explain why Experian says Eagle Mortgage, and Equifax says American Universal Mortgage.. I'll wait.. ... More

The local contractors did a good job, however Lennar as a company cuts corners everywhere and use bad products. They short change at the dumbest opportunities, like a thermostat. All around bad, the best part is that the actual local contractors can come after you buy and then make everything right.

Terrible experience. Total junk! Don’t waste your time! False promises just too sell a house!

The quality of home is one of the worst new builds I have ever seen. Lvp floors are not level all over the house and feel extremely hollow because they are floating floors. They make noises with every step and are really loud. Drywall is bowed all over the place, baseboards are also bowed all over the place, counter top island is also crooked and not straight, paint job is terrible and sticking and peeling everywhere, paint and drywallis cracking in every window, the paint is not smooth and feels like sandpaper, touch up paint is a completely different color being used in the house when they "fixed" items during closing. Carpet seams showing (which we were lied to saying it was not a seam, however further inspection shows it is a seam), also drywall seams showing, exhaust vents leak when raining, hvac shakes the whole entire house, noises all over the home. Walls are extremely thin with no noise dampening and water can be heard draining throughout the house. Subfloor feels like its not nailed to anything. Worst part is, these are all supposedly "normal" and within standards. I have yet to see a part of the house that looks normal. Quality control seems to be lacking and the responsive to issues is also almost non-existent. The worst part about the home would be the bowed walls and crooked baseboards and the floors as they are extremely un-level, and feels like youre walking on lumps with every step. The warranty system for the home is also one of the worst as alot of fixes are one-time fixes for the year. If you have issues with the home the moment you move in, you will have to deal with the issues until the one year comes up. ... More

Usually I don’t do reviews unless it’s really demanding. Here goes my 2 cents Sales Initially it all started off well. I had another rep assigned just before closing as the previous rep left Lennar. And this new rep is rude and arrogant. I’m glad I don’t have to work a lot with the new rep besides some electronic paper work. In fact I never met the new rep. I wonder how someone with this attitude survives in this role. Mortgage This was smooth. As a first time home buyer I had a lot of unknowns and thus confusion. Rio was patient and took time to explain everything in detail and even repeated twice at times. He is a true customer centric person. Closing Let's start with positives, closing manager Jenny is extraordinary. She’s very understanding and a true gold star. Sadly everything except the closing manager(Jenny) is awful. Identified many issues during the walk through. Also gave the list from private inspection and only few were addressed. Some major things were fixed only at 7pm on the closing date which is still an issue today. Unlike other builders there is no closing ceremony. Lately I learnt that actually there were ceremonies for others. May be a bias(?). Closing was moved with very short notice leading to an unnecessary day off from work. I’m kind of forced to close as planned by the business irrespective of issues and even threatened that If I won’t close on time then I have to pay a certain percentage each day of delay. I feel everything was just rushed to meet closing date/targets trading off construction quality and customer experience. Just to understand the seriousness of the quality concern I’ll give a couple of examples. An uneven/non straight wall. Pillars at the front are not built as per the plan and only partially corrected after I noticed & asked. (You may think I’m exaggerating/overreacting but I have email communication for everything I stated above if needed) Warranty This is another disaster. Fixing issues identified during the walk through created another new set. I was promised those will be addressed at the earliest after the close. Yet I’m still here raising tickets and waiting forever for the issues to be fixed. Overall it’s NOT such a great experience. If given a chance I would rethink my decision. ... More

I knew I felt hesitant about closing on the house the day of closing, and now I regret choosing Lennar. At this point, I can confidently say that I would not recommend to family or friends. We completed a walkthrough on the house and spent hours putting blue tape on poor quality issues, only to have a small amount of it fixed by day of closing. When this was expressed, warranty rep and supervisor probably worried we would back out, called people out ASAP to fix issues on the spot while we drove to our closing appointment. To my surprise, everyone left with all the work untouched and at that point it was too late because closing was finalized. Since that moment, I felt that fixing my house would become an issue as they can't schedule till weeks out and I did not realize what a waste of time it would become. I tried to be patient over the many issues I faced; MULTIPLE missed appointments, they give you a 8am-12pm appointment time slot, then sometimes don't show up. I spent many of my days off, waking up early and waiting on people to come. People even show up without an appointment on random days when I'm not home. Poor communication. Flooring people missed two appointments..but then on the third one they were able to fix the floors which was great. I did not use my main shower for the first 3 weeks after closing due to poor quality and holes in shower tiles. Painters don't take off shoes when entering home to go upstairs on carpet. I had electricians come fix my outlets and I asked painters to take covers off before painting and they ignored my request and painted over it, making it very unsightly. When I asked them why they didn't take the covers off, he laughed at me and said "its never going to be perfect". I don't expect perfect but I would hope for BASIC quality for the price of the house, not a giant outlet with goopy paint. I would honestly do it myself if Jake brought over the can of paint he said he would give me but never did due to a family emergency. I try to appreciate all the work they've done so far, but I wonder how things would've been different with better quality, efficiency, and communication. Cabinets are all dented/scratched, they touch it up and they still look bad.. still in the process of replacing some doors. The list goes on. Jake was excellent at addressing most of my concerns and responded in a timely manner, but he had a family matter with time off work and I had to resubmit all my claims which further delayed the whole process. What got me to write this review today? Another missed appointment and no communication about it. I always see bad reviews about Lennar online, but I was hoping this community would have been different, very disappointed. ... More

This builder should not be in business, I would never recommend Lennar to anyone.

Very bad especially sales person and construction manager. They need professional trainings how to deal and satisfy customers.

We have had a terrible time with our whole building process. We were lied to from day one about what we could choose, lied to about availability of items, gas lit for every explanation, and the entire construction team has been condescending and belligerent. We have had to go all the way to the VP for every issue in order to actually get it addressed. The quality of workmanship and craftmanship is abhorrent. The amount of items that Lennar tries to pass off as "normal" or "good", that are actually sub par, barely to code, not to code, not straight, and downright poorly fabricated is ridiculous. This should have been a fun experience and it has been one of the most stressful times of our lives. For the price we paid for this house, we should have received superior service and quality. For how Lennar prides themselves on everything's included and quality work, they are not including everything and the work is sloppy, at best. I am very disappointed in the process and the product. ... More

This is the 3rd house we’ve built (1st with Lennar), and can’t believe the how little Lennar actually cares about quality of workmanship. I’m not going to list all the items as it would take too long, but major issues include roof leak, plumbing backup, not building home to plan (forgot conferred ceiling in foyer, forgot brick on column on front porch, Island installed in the wrong place, dishwasher/sink/cabinets in Island installed in the wrong orientation), and the countless other items. Trying to get anything fixed is a complete nightmare and a joke. Sometimes a trade won’t show up, if they do, they’re not prepared to do the work. In speaking with our neighbors, they are experiencing the exact same issues and frustrations. Lennar doesn’t care about quality and only care about how fast they get you to close. ... More

We were very excited to build a home with Lennar, and were made to feel like they had an extensive, impeccable multi-point inspection process that would present new home buyers with a gorgeous home upon closing. Unfortunately, the reality is you’re given a home at closing with such obvious faults that it’s hard to believe that any inspections were performed at all. The workmanship and craftsmanship demonstrate that Lennar is not concerned about quality, only the quantity of homes that they are building at an unreasonable rate. From the moment we closed, getting Lennar to acknowledge and rectify the enormous list of issues inside/outside the home has been most frustrating process of all. Customer care is nearly non-existent, and we have been told directly that our requests for help have been put on to the back burner -- verbatim. When problems are finally addressed, 9 times out of 10 they create a new problem while fixing the old one, creating a vicious cycle of disappointment and frustration. If Lennar was once a high-end production home builder, this is now nothing more than a guise. Overall, working with Lennar post-closing has been very poor and has really soured out home buying experience. ... More

This is my second new build. I thought I was buying with a premier builder when we went with Lennar for our second new build and was expecting a better experience and better quality than our first home, especially when buying a million dollar home. I was wrong. From the very beginning I was disappointed with the quality and workmanship being put into the house. It appears Lennar's contracts with the cheapest subcontractors they can find whom put very little effort in the product they are providing. From framers to landscapers, everything appears to be of poor quality. The close out process was terrible, the Lennar superintendents were rude and straight up lied to our faces over and over. The worst, has been the warranty which we are on our second warranty rep in one month and both have been miserable. They constantly give false promises and never come thru, that is if they even respond and don't completely ignore me. It came down to forcing us to close and promising that everything is going to be corrected and completed immediately after closing to completely ignoring us, going on two months. I could go on and on. ... More

My home has many issues from minimal to major. The craftsmanship is terrible and so is the follow-up on the backend via warranty. The cheapest solution is sought in every case and typically requires numerous attempts. This was my first experience buying a new build and has turned me off from it completely. At this point I want to get the home in a condition where I can put it back in the market and put this terrible experience behind me. I have had hvac issues, structural issues, grading issues causing the front lawn to be swampy, missing screens, bowed flooring, warped decking, exposed drywall seams, to name a few. Do yourself a favor and throughly inspect any new home numerous times before deciding to follow through and don't except that the issues are related to post pandemic workforce and material availability, because that is the builders problem and not yours. ... More

There was absolutely nothing good about the experience with Lennar. Don’t be fooled by having everything from your lender to you insurance under one roof. They are completely inept and unprofessional. Once we moved in we found the quality underwhelming. From crooked windows that make our custom blinds look like crap to the sprinkling system that won’t shut off and or leaks. This experience was horrible and I would never ever recommend Lennar builders.