Lennar Reviews in Denver, CO

Few items that were not working when I moved: 1) Water heater: I lived without hot water for 10 days. Water heater has been replaced. 2) Air conditioning: One of the A/C was not working. Tech came in and replaced the parts and good now. 3) Cracked basement: Even though new construction, basement has a 7 feet cracked before I moved. 4) Water leaking: When they started sprinkle, water leaked from pipe and still leaking. means Lennar used very cheap material. 5) Siding wood already started peeling and curved. 6) Already started peeling the paint several areas. 7) 3 areas windows glass are going to replace b/c of poor quality and not meet basic requirements. My final conclusion: Used cheaper material, so don't recommend buying Lennar house to my family and friends. ... More

Overall, the house is very nice! Only gripe is with their in-house lending, took two loan officers to review my loan and their underwriting is very strict, if you have a second home. Other than that, so far so good. Minor warranty issues after closing, but they are handling it, maybe a little slow though.

Was very unhappy with lack of communication from Lennar Mortgage. Would take days/week to get a response. Now that my loan has been sold to another management company. I have the mortgage reporting twice on my credit report.

This is my first house I have no idea about house but lenner staff is very helpful they help me how to process buy the house they send me mail and sugest step by step thank you for everything. BB

Owned a few Lennar homes over the years and I fell like the quality has gone down. Also the everything is included motto no longer exists. I had to put in a back yard and blinds on main level that I haven’t had to do on previous homes. Also wasn’t too happy with the games from the sales side. Thought it could have been handled better.

when you move in to a new construction home, you expect it to be clean & tidy, unfortunately that wasn't the case. the bathrooms were left extremely dirty. was disappointed to see that.

The quality of home is one of the worst new builds I have ever seen. Lvp floors are not level all over the house and feel extremely hollow because they are floating floors. They make noises with every step and are really loud. Drywall is bowed all over the place, baseboards are also bowed all over the place, counter top island is also crooked and not straight, paint job is terrible and sticking and peeling everywhere, paint and drywallis cracking in every window, the paint is not smooth and feels like sandpaper, touch up paint is a completely different color being used in the house when they "fixed" items during closing. Carpet seams showing (which we were lied to saying it was not a seam, however further inspection shows it is a seam), also drywall seams showing, exhaust vents leak when raining, hvac shakes the whole entire house, noises all over the home. Walls are extremely thin with no noise dampening and water can be heard draining throughout the house. Subfloor feels like its not nailed to anything. Worst part is, these are all supposedly "normal" and within standards. I have yet to see a part of the house that looks normal. Quality control seems to be lacking and the responsive to issues is also almost non-existent. The worst part about the home would be the bowed walls and crooked baseboards and the floors as they are extremely un-level, and feels like youre walking on lumps with every step. The warranty system for the home is also one of the worst as alot of fixes are one-time fixes for the year. If you have issues with the home the moment you move in, you will have to deal with the issues until the one year comes up. ... More

The whole process of home buying was very easy, organized and easy. Photos of the house going up at every stage was punctual and available; the person in charge of Contruction, sales manager, concierge and liaison person were all very available and attentive. This made the whole process less stressful especially because we are out of town a lot .

Process went very smooth aside from current promos advertised all over the place not being true. (Blasting 4.75 rates then taking a 10k deposit and saying that couldn't happen is a bit of a problem) maybe I am the ignorant one seeing a promotion more than once and not reading the VERY fine print (when promo available) all that being said we got the rate we wanted after offering to back out and are very happy with our home and purchase!

The buying of our home was great however we’ve had a lot of difficulty working with Lennar’s warranty team to address issues. They are slow to respond, confusing to communicate with, and lacking in basic customer service.

This was our 4th new house and the worst one. Caked on mud on the light colored carpet. Microwave came with someones else’s cooked on cheese. Just gross! Air conditioner had no breaker hooked up. Garbage everywhere. Not what we expected from a new home.

Sara was good but I wouldn't work with her again or recommend her. She is passive aggressive and has a big personality, not good traits for a sales person. Melanie with warranty was great! Very responsive.

Closing was rushed through with many items unfinished. We had to constantly call for follow ups. It was an ok experience

We had the worst experience with the warranty person!

Usually I don’t do reviews unless it’s really demanding. Here goes my 2 cents Sales Initially it all started off well. I had another rep assigned just before closing as the previous rep left Lennar. And this new rep is rude and arrogant. I’m glad I don’t have to work a lot with the new rep besides some electronic paper work. In fact I never met the new rep. I wonder how someone with this attitude survives in this role. Mortgage This was smooth. As a first time home buyer I had a lot of unknowns and thus confusion. Rio was patient and took time to explain everything in detail and even repeated twice at times. He is a true customer centric person. Closing Let's start with positives, closing manager Jenny is extraordinary. She’s very understanding and a true gold star. Sadly everything except the closing manager(Jenny) is awful. Identified many issues during the walk through. Also gave the list from private inspection and only few were addressed. Some major things were fixed only at 7pm on the closing date which is still an issue today. Unlike other builders there is no closing ceremony. Lately I learnt that actually there were ceremonies for others. May be a bias(?). Closing was moved with very short notice leading to an unnecessary day off from work. I’m kind of forced to close as planned by the business irrespective of issues and even threatened that If I won’t close on time then I have to pay a certain percentage each day of delay. I feel everything was just rushed to meet closing date/targets trading off construction quality and customer experience. Just to understand the seriousness of the quality concern I’ll give a couple of examples. An uneven/non straight wall. Pillars at the front are not built as per the plan and only partially corrected after I noticed & asked. (You may think I’m exaggerating/overreacting but I have email communication for everything I stated above if needed) Warranty This is another disaster. Fixing issues identified during the walk through created another new set. I was promised those will be addressed at the earliest after the close. Yet I’m still here raising tickets and waiting forever for the issues to be fixed. Overall it’s NOT such a great experience. If given a chance I would rethink my decision. ... More

It was way to buy a new home with Lennar. Everything went smoothly and the house was only 7 days behind schedule. The staff is great. I wish I would have paid more attention to the materials, the cabinets, hard surface flooring and window are pretty cheap. The carpet is nice and overall it is fine for the price.

Lennar is supposed to replace my driveway since it was in horrible condition when I bought it. They have no problem pouring driveways for the new houses across the street but have yet to give me a date when my driveway will be fixed.

We had our home built and we only had 1 package choice in options, color of carpeting, tile and floor planking. The windows, HVAC and appliances are on the low end of quality. Clean up was terrible. We spent a minimum of 20 hours scraping paint off the floor and trim.

I think I get a very good value for the price that I paid.

I’ll preface this by saying that I have base-level experience in construction and I’ve built a home with another builder before- so this is not my first rodeo. I will say that working with Logan, in the sales office was a pleasure. He was kind, informative, speedy, and helpful. So this doesn’t reflect on him. But the process by which they handle the build of your home is sloppy and lazy. For over a $700k home, you’d think they’d care enough to not leave orange peels all over your newly laid carpet, leave pizza in your window wells, a rotisserie chicken under your deck. You’d think they’d care enough to have more than one builder call every few weeks. I had 2 in the entire duration of my home building process. Linda in their Lennar lending office went away on leave and never got my loan covered, so stuff fell through the cracks and I was scrambling at the end to get handled what needed to be handled. It’s lucky I’m smart, quick, and capable or I wouldn’t have been able to close. I was also pressured to change the terms of my loan at the 11th hour. The quality of work is REALLY POOR! They slap your house together as fast as possible with zero care or attention to detail. I have doors that don’t close, ones that won’t stay open, yellow tape from our walk that never got addressed. I closed with a long list of items that were supposed to be handled in the 30 days after closing- surprise surprise- they weren’t. Now the warranty rep, Justin is VERY nice and did a great job making me feel comfortable and assured on our preclosing walk that I’d be taken care of. But 30 days came and went, and I got several stock emails saying that they attempted to schedule trades and were unsuccessful so I was being transferred to warranty. As you might have guessed - no attempt was made to schedule ANY trades, and I wasn’t even living in the home, so it could have been easy. They sent one guy to power wash, who showed up unannounced, despite me saying I needed appointment times! Now Justing did try to call me twice over 8 weeks. I was working so I missed his call - and I called him back both times- no answer. I sent a distressed email- which he assured me he prioritizes and always responds to! That he’s trained to take e-mails seriously! Zero response! Just some more stock emails and DocuSigns that I’m refusing to sign. When I built with David Weekley, I was treated WELL! The trades cared and did a good job, the builder was highly communicative, I was involved in every step, the warranty rep handled the inevitable issues like a pro. I was thrilled with that experience! This experience at Lennar made me feel like I bought a $500 slab from them. I read the reviews, I saw the comments on my community FB page to not sign on the house until things were done, that Lennar doesn’t care, and they do terrible work and just sell you - and when you close you’re on your own. I assumed I should take that with a grain of salt because ppl only write reviews if they have an amazing experience or terrible one - nothing in between. I should have listened! Now- I love my community and neighbors, but I wish I could have built with another builder! Or at the least that Lennar would streamline their process to make the customer happy and provide work and craftsmanship that is worthy of the prices we’re paying! ... More

does not return calls.shoddy work in next gen.

Very focused on new builds but a bit slow to address issues pointed out prior to settlement. Follow up and communication on outstanding issues could be better.

Head engineer/construction team (Pete Wade) and home warranty representative (Pattrick) are not friendly and not willing to fix items we found on the home orientation or acceptance. They did not note those items on their list. I pointed out that the weatherguards around the garage access door got paint stains all over from their crew's painting. They never put that in their list of home acceptance list that Lennar requires, both of them were supposed to have those paint cleaned or replace those weather strips but they never did. Another item I just found at home acceptance was that the gutter in front of my house was leaking; from snow melting that day, I can see where is the water dripped from. In this case, the head construction team said there are tons of homes that are like that, like 30 homes (my head also thinks that these are new homes, why they poorly make the gutters leaking already?). When the weather is better (no snow), he will have the crew fix all the homes at once. He did not mark where it leaks or even put in his note my home address, how would he know which home and where is the leak located? Pattrick and Pete are not the friendly people, from what I experienced, compared with other representative from another Lennar community that I have eg. Zach at Green Gables (Zach always be helpful and help me when needed); he always follow up with the work requested and many times showed up at the warranty work to check on it). However, I do not see Patrick does this. I would like to see a people person, friendly, as someone who have to talk with homeowners. I have never seen both of them smile at all while we met each time, not even on the home acceptance date when they should at least smile to us since it is our happy day (closing date). On one warranty appointment at 8am-noon, I planned to be at the house at 8am; however, I was sick that morning and could not make it to the appointment so I asked Pattrick at 8am and asked it he or Pete Wade could help me open the door for contractors to do my warranty work that morning. He texted me back and said it is my job to be their (not his) and I need to request another warranty request. This never happens at Green Gables, Zach at Green Gables always tried his best to help me, especially when there is situation that homeowner could not go to meet the contractors. Zach is a different league in terms of customer service than these two people at Sterling Ranch. Even he was in the meeting, like Pat was that day, Zach will at least says something like "I am sorry that I can't let them in now because I am in the meering" but that was not the case when Pat told me that he was in the meeting that morning (there is no apology but only blame me for not going there at 8am). I bought this home for investment so I do not live there so sometimes there are reasons that cause me not being able to meet the contractor eg. I was sick, etc. It was not that I am not a responsible person. Pattrick does not have to emphasize to blame me on not being there on warranty day. I hope this helps you improve in terms of customer service. Feel free to reach me for more details. ... More

Very low quality of workmanship, low quality of material everywhere.

My family and I are so happy with our Lennar home! From the beginning, our sales associate, Logan, was patient with all of our questions, provided detailed information and helped us get the process started. The home itself has been wonderful, we're 2 months in and other than some minor issues, we're so pleased. If anything does arise, our warranty rep, Melanie, is so responsive in getting things handled or keeping us posted on timeframes. Highly recommend Lennar!