Lennar Reviews in Dover, DE

Too many items were down graded from homes previously built.

Lennar has been very good in responding to our concerns and for the most part, issues have been resolved. It would have been nice to have towel holders an TP holders installed (at very low cost to Lennar) and the grass, other than the sod in the front yard is terrible, just like straw!. Also, a better effort should be made to have the homes built be much more similar to the models shown.

Regarding value for price paid, I have some reservations. For example, this $405,000+ house didn’t come with toilet paper holders! They had to be installed after I moved in! The bigger issue for me is the almost complete lack of follow up and prompt fixing of structural and other issues found after I moved in. Two emails, regarding structural and other issues that need to be addressed, sent more than two weeks ago, to the Customer Care Representative, have not even been acknowledged leave alone responded to. I would have given zero stars to Responsiveness to issues if that option was available. I hope a live person will read this and get back to me soon. ... More

Since Lennar is a production builder and gets their building materials all put together most of the walls are not plum. Craftsmanship of the trim pieces (mop board, quarter round, and door trims) are below average because they use a lot of silicon to hide the imperfections. A positive note is that the term "Everything included" is nice and is something that other builders don't include.

The finish work was pretty bad. Lots of warranty issues for the yard, the flooring, the bathtub, cabinets, keys to my house, and no internet, just a few. Everyone has been very nice. I know they are very busy, but i don’t think there should be this many issues in a new home. I’ve done my own spackling and touch up paint, and pulled 5 large bags of weeds. My side and back yard look horrible. I have no complaints about any of the people I’ve dealt with. I’m not sure who would be to blame for all of this. I do love my home in spite of All the issues. I’m just very frustrated.

The house is nice but you won't have internet access for an extended period of time. Verizon blames the developer who blames the contractor who blames Verizon. There is no communication among the 3 of them, except to pass the buck.

Tried very hard to make things right even though house had numerous problems at closing

Home could have been built better, a lot of issues with the whole system.

Just because it is a new build, get an outside inspection done.

We were shown 3 models. We chose one and our hearts were set. Right before signing the agreement to buy we realized the house we fell in love with, was not what we were getting. The elevation for the house we were being sold didn't come, with the porch the model had. Cost savings changes eliminated basement windows the model had. However, the low interest rate mortgage made the house affordable and we moved forward. I had inspections throughout the build, but Lennardid not allow roof inspections. Right before closing I couldn't reach anyone, I never even got a call from the attorney. The closing was crazy only the notary showed up with stacks of documents for signature. No one to answer questions, we had to request a call from the Director of sales. He did call but the notary walked out, as per the title company. The closing was rescheduled and again because the attorney insisted on communicating via text the wire transfer was delayed. I was advised I may have to get my keys from a drop box, I was dumb founded. A few weeks after moving in we had to have the heating rewired, the thermostat was wired incorrectly. Some roof shingles have been moved by the wind. The basement bathroom is next to an unfinished closet, which exposes the tub and a gapping hole to access the trap, it should at least be covered. The door stoppers on one of the doors has punched through the hollow door. Two of the showers have chips already. The heating system installed is a new type of system. The plumbers that have seen it admit they haven't seen this type of system. The Director of sales and the employee who did the walk throughs were the most helpful representatives of Lennar I dealt with. We are happy with the house and pray we don't encounter any major issues. ... More

I'm mostly neutral on this buying experience. When we toured the development with the sales representative she was attentive and made statements that in the end were not accurate. She worked with us, did our sales contract then moved to a different Lennar site never to be heard from again. We like the floorplan for the home we purchased, but it was not our first choice. Timing dictated the selection. Not having the ability to choose your cabinet, flooring or siding color was disappointing. It seems you can only purchase a home already in production. Although appliances were included in our package, in less than two months we have had Whirlpool out for repairs on three of them already - one has already been replaced. ... More

I felt very pushed by the Lennar representatives to make a decision on the spot, which wasn't the best experience. The quality overall is not as good as previous new builds I've owned and the response to issues has been slow. Other issues with the neighborhood in general (mail not being delivered) have made this a frustrating experience.

1-extremely disappointed in the lawn. Sod looks like it was laid by a child because there are gaps galore! The seed that was laid on the sides and back almost refuse to grow because it was not watered properly or regularly prior to us moving in. There are brown areas all over. The dirt used was the wrong dirt and wasn't graded because there are so many rocks and stones like construction dirt was used. I had to throw down more seed, i water twice faily, and am only getting patches of grass. Whoever the lawn company is, why don't they come on the same day of the week? We were told it would be every Friday but they've come on Wednesdays and Thursdays. 2-why is Lennar in charge of the HOA? BC Communities has all the say not the residents. It shouldn't matter how many people are in the community. At least one of us should be allowed on the board. 3-workmanship on our house SUCKS. We see where they've screwed up but tried to hide the imperfection with paint, caulk, or putty. There are even faults they didn'rt fix! 4-we were told there was an old cemetary by the tree line across the new road from us, but that was a lie because it's right next to our house! 5-why is there no activites director? WE NEED ONE! 6-the house is not senior friendly. The windows are too high and are single hung indtead of double. There are no bars in the shower and we weren"t given the option. The shower isn't easy to get in and out of because yhe bottom piece is too high. 7-because our previous house sold in 2 days and the buyers wanted to move within 30 days we were in a bind. We wanted to buy in Bridgeville but would have had to wait several months for the house to be built so we kept looking and voila! You had one already built and we could move in pretty quickly. Extremely disappointedwith this community. I think i might be missing some things, but i'll continue my list.' ... More

They keep giving us the run around ,we haven’t been able to open our garage since we bought the house. They keep telling us thier working on it it’s been two month.

The buying experience was fine. The actual home is very disappointing. We have been living in the community for two months and have had to submit seven different requests for repairs (on a new home)! The repair request process is not very efficient. You submit the request which include pictures of the issue, they send an email for you to schedule a virtual visit (which is a waste of time because you already sent photos of the issue). Our last issue was or is very serious . During a bad storm the house develops a leek. Water was dripping onto the bed my 92 year old parents were sleeping in through the ceiling light. In summary the community is nice, the house looks nice. The workmanship is bad! Very Disappointed! ... More

There were a few things that needed to be fixed and i had to wait almost a week for them to be address.

No TV No Mail No Internet. Been almost 2 months, I Would not recommend Lennar to anyone.

We looked at the property the first week in February 2024. There were some issues we were promised would be completed at the time we looked at the property, for instance, the shrubs out front were dead and we were told that there is a 1 year warranty on the shrubs and that they would be replaced in the spring. We have now been in the house 6 weeks and called the HOA and were informed that they were not listed on the inspection report and that it was our responsibility to replace them. Also the cable was never completed throughout the house, Verizon said the builder never completed the fiber optic in the house so they cannot put the router in the house, it has to remain in the garage. We informed the HOA of the promises, they have not returned our calls. DO NOT SIGN ANYTHING! unless it is in writing. The HOA management company is terrible at not addressing peoples concerns or responding. Lennar needs to find a new HOA Management company. ... More

This is our 5th new home build. The care and attention to detail is by far far and away the worst in this home. If I were a trades person, I would be embarrassed to leave a job that looked like many of the "finished" work in this house. I think this could be a beautiful home if attention to detail and some care was used.

Very very very sloppy work.

The quality of materials are basic as to be expected in a builder grade home. I don’t have an issue with the materials used. I have an issue with the installation and construction of those materials. From top to bottom, every surface, every install could have been done better by just about any DIYer than the Construction crew for Lennar. I blame the construction managers on up the chain of command. In my experience, the construction managers only care about pushing your closing date through and the earlier the better, despite knowing issues prior to closing. My experience: I was lied to multiple times regarding several issues that could impact my health and safety. My new build had a major and apparent roof leak. I was told it was bone dry. My home had a gas leak which was discovered during a home inspection. Almost every wall is either crooked, wavy, not square, not straight and or not plumb. My fireplace lacks insulation, so much so that the area in front of the fireplace was 23 degrees INSIDE this morning ! The house temperature was 67 degrees. The gutters leak through the soffits, The roof shingles were cupped, so Lennar squirted silicone under them and hammered them down, but only after I was told the cupped shingles were an optical illusion. My countertop has a crack where it meets the backsplash. I can’t open my back door. My floor feels like rugged, rocky terrain with the slab so far out of spec for the LVP that sits over it that the planks are breaking, worse the extreme peaks and valleys make the floor un-safe for me to walk on. The list goes on and on and on. How was my experience with Lennar? One of the worst experiences in my time on this planet. How was the response from Lennar? Abysmal! In my experience a lot of lies and double talk to get you to close. Two months in and I’m still fighting to get things fixed that should have been rectified before closing. Listen to the bad reviews! They are true. If you still have the stomach for it, then buy Lennar. My experience? My new construction home is actually a FIXER UPPER and that the poor construction has already devalued my investment/ my home. This has created undue expense and undue STRESS! ... More