Lennar Reviews in Sussex, DE

My wife and I purchased a Lauderdale style home. The builders were responsive the sellers too. There were the inevitable things in the walk through. Most were addressed but many were not.

The sales assistant Sue, the Lennar mortgage representative Nicole and the foreman Tom the were excellent to work with. The sales representative however never responded to our questions after the papers were signed unless he needed something. I am not sure if this is Lennar’s sales process or if it was our sales representative. Either way the process needs to be looked at.

Sidewalks and driveways are atrocious. Footprints in both and marked and discolored. Construction dust in basement and garage. Two doors painted in different finishes, on the same door. No sump pump was installed, but that was quickly resolved.

The quality of the materials could be better. The finishing could improve as they haven't done good finishing.

Everyone who is employed by Lennar has been exceptional. The plumbing, drywall, & electrical subcontractors work has been shoddy and substandard.

We like the style of our home, but the finishing details are not the best. The crown molding is poorly installed. Very obvious joints are visible. The appliance package is not the best either. Our microwave stopped working after 3 weeks. Took almost a month to get a new one. Our customer service person was great in getting this solved. If it weren’t for Chris C. We would still be waiting. Hard to believe there are no ceiling lights in the bedrooms. There is no egress off the back porch either so the homeowner has to spend money right off the bat if you want to get off your porch without going back in the house. Also, the basement floor was filthy with clumps of dried mud/concrete all over. We needed to have it professionally cleaned. The front porch was also very dirty with mud and paint on it. It would have been so nice if Lennar took pride in the finishing details of their homes before handing them over to the buyer who paid a good price for their new home. ... More

Too many delays, too many expectations not met

Lennar offered more incentives to purchase a home than any other builder in the area. They were also flexible with me as I did my due diligence. A few items for feedback. The construction manager came off a bit rude while walking through the home the first and second time. My thoughts are some more professional communication skills.

Sung excellent; Ally excellent; walk thru missed gas stove connection, wall coaxial damage, refrigerator water hose kinked; electrician on breaker box number does not return phone calls. Facia-soffet poorly done Gaps openings

Lennar's closing practices were deceptive. Placing typical seller expenses on the buyer as well as having buyer pay for water & sewer tap fees etc.

Bought a brand new house but received a house with a microwave that was not working and a lot of very imperfect blemishes to the craftsmanship.

The way the house is built, you’d think you were getting a $150k home but it costs you $300k+. Unfortunately the people doing the work do not care about their quality of work and unfortunately the Managers who are supposed to oversee the work are either not here or don’t have the experience to understand what’s wrong. We didn’t know the questions to ask but now that we know, we wouldn’t build with this builder again.

Six weeks after closing, still working to resolve identified deficiencies.

Attention to detail is lacking with this builder.

We are happy to be in the home. However, we feel that a lot of corners were cut and we are very disappointed. There are stains on my rugs, lots of imperfections, our railing on our staircase is dangerously sharp, and more. Worst is the lack of response to requests to get things taken care of. Would like to have things rectified prior to our one year mark!

From the moment I signed and gave my deposit for my home I felt that it was one of the last lines of communication with Lennar without pulling teeth. The only time I received a call back was when they sent me a review. After moving in and doing a virtual tour It took over a month for anyone to respond after having to reach out yet again. I have family members that moved in over a year ago and they did not have the same experience. Lennar service has for sure decreased in quality and craftsmanship. The endless cement LUMPS that are under the carpet is ONE example of shoddy work done. I know these are cookie cut homes but there should be more pride in there work. I think the quickness in the turnaround time putting up these homes are showing for sure. -Lennar could also offer their employees a course in customer service. It would go a long way on how to talk to people. Unfortunately, we have run into a few people that could use it. -We were also told the HOA was one price and when I got my booklet it went up without any notification. Wish I could write a great review, however, I thought the truth my help Lennar do better in the future. ... More

Beware, many homes in our development have had serious plumbing issues and we are hoping we wont have the same. They rush to finish these houses that are there are too many issue with craftsmanship. Customer service has been slow to react due to staffing issues.

I moved from out of state so I relied on my realtor and Lennar sales rep to assist me thru the process. There were some issues at walkthrough which were addressed by bldg mgr such as dead sod replacement before closing. I drove for 2 days to get to DE and upon arriving at the sales office to pick up my keys I was handed my keys by the sales agent. There was no welcoming feeling from her which I thought was odd. How about welcome to the community or welcome to Delaware. All she said was “I wonder when you were getting here”. Moving on, I got to the house and within 48 hrs my water was shut off. Again, every state does water a little different and I was in the middle of moving in. Lennar, how about knocking on my door to let me know that in Delaware you need to set up an acct with Artesian water. My daughter moved into her home and was told that she didn’t need to call. Some confusion there but again I called to have it turned back on. A week passed and I went to use the oven for the 1st time and flames shot out throughout the entire oven. Scary but immediately turned it off and called our customer care person Chris. He stopped by, made a phone call and had someone out to my house same day to install properly sized converter for oven. Chris was pleasant and helpful. Several weeks now passed and weeds were up to my knees. No grass was being cut until pics were taken on top of the grass becoming brown again. I was watering daily but between drought conditions and heat wave grass was struggling to take root. Fast forward to September and I have a lawn company out to see if they can fertilize/aerate/seed grass. Keeping fingers crossed that they can save the lawn. Meanwhile neighbors have made comments about my lawn. (Embarrassing). Moving forward, to late September and my water meter’s not recording the water usage. Called Artesian and they sent a technician out to see what was going on. Well, he told me that meter wasn’t working so he replaced but told me that the underground area where meter was installed was collapsing and that I need to contact builder to have that addressed. He thought maybe it was damaged during the grading process. I took pictures and emailed Chris again. He did respond and said that he’s not sure it’s a Lennar or HOA issue but wanted to see the pictures of the broken meter and ground so I sent them. So here we are. Next week will be 2 months. I am hoping that I made the right decision to purchase a Lennar home. Overall, I am staying positive and maybe Lennar will reach out and speak to me. ... More

The home itself is beautiful and the quality is impressive and everything we wanted. The buying and financing process was a non stop headache of poor communication and blatant deception. Supply chain issues and construction delays are very difficult to handle especially since they are not properly communicated. Waited 4 weeks for an essential steel beam to be delivered just to wait two more weeks for work to start again after delivery. Throughout that entire time the Lennar team blatantly lied about delays and timelines. We love our finished home. Would not recommend anyone building a new home in this current market at this time without knowing when they say 5-6 months they mean 8-9 months. Still waiting on several items to be completed months after moving in. ... More

There were too many defects and incomplete issues with the home when we had a 2 hour orientation. Instead of being able to pay attention to the orientation we spent the time placing blue tape and could’ve used many more hours. One the final acceptance walk a week later it was better but still needed more than the 2 hours allocated to mark. Issues. It was clear that Lennar project managers failed to provide quality control of their vendors and also failed to inspect and make punch lists before we inspected the home expecting Us to do that. We provided 3 weeks full access to the home for Lennar to fix their issues after closing, but instead of project managers going through the home and doing quality control they only attempted areas that they documented as being punch list yet there were many more issues that were discussed but failed to document. Many issues were completed but there is still work after 7 weeks that are not complete. Blue tape on issue was removed and not repaired. Shabby repair of other items. Work ignored after multiple discussions with representatives. We are struggling with regard to how major items in the home work due to failure to provide the correct amount of time for orientation. We are now being advised to submit punch list items with the warranty process. This is punch list not warranty! In hind sight we should not have closed on the home until Lennar had completed punch list, which would have provide the leverage needed for Lennar to complete the home in a quality manner. ... More

If possible monitor your home being built from start to finish. Look closely at your walk through - there are lots of discrepancies to pick out as the contractors used during the home build are not attentive to detail.

Ask numerous questions and don’t assume anything. It is a process that needs to be heavily involved with decisions made, and read all materials available to know exactly what you are purchasing. It is not as easy as they claim it to be. Highly suggest home inspections prior to settlement.

Do not use Lennar financing. Didn't offer any other products except 30 year for a 1 month bridge loan. Cost me several thousand dollars fir a point ad closing cost. Have your own financing Finding several cosmetic issues that need fixing. Response time for mediacom for an internet problem caused by chesapeak was awful Gourmet kitchen has no pull out drawers No ceiling fans or towel racks installed with spec house. Dead sod and the list goes on.

Worst closing day experience that I have had with a new home. There were numerous unfinished and non-corrected items in the home. The home was not cleaned! Sheetrock dust and dirt on the floors and counters/cabinets. The hot water heater over-flow pan was full of water. I spent a few hours going through the home with Tom pointing out the issues. I would have postponed the closing but I had a number of scheduled deliveries for that day. There are still a number of these noted items today that have not been corrected. The closing day should be a happy/positive time. My was a very stressful time caused by poor project management. ... More

We purchased a spec home, so, we had no choice in our finishes. We wanted to push settlement by two weeks which Lennar would not allow. However, when we settled there were many items not finished in the property. They could have used the two weeks to complete the work. The painting, caulking, tile work etc. were not professionally done. Our contractor who we met at the final walk through was good. He was responsive and helpful. However, there are several items that were on the list to be completed or replaced that have not been completed. We have been here for 4 months.