Lennar Reviews in Sussex, DE
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What Sussex Homeowners Have to Say About Lennar.
Read all 130 verified reviews from homeowners that built a new home with Lennar in the Sussex area. Sussex homeowners have rated Lennar an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4.2 out of 5 stars in Sussex Area
130 Reviews in Sussex Area
Lennar in Sussex Area
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Customer Reviews
No good experience
- James L.
- Verified HomeBuyer
- November 01, 2024
- Milton, DE
Our experience was horrible was not told all info up front about fees and wasn’t told that any water that being used for lawn is considered water going into sewer which it’s not they should of put 2 water meters on . Al door to basement is to small should have been a 36in door so you can get things down there it’s a 36in stairwell. So we lose 1/3 of our house because doorway to small. Not a good experience at all I was charged for things starting sept 3 and we did not settle till sept 11
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 3
Horrible Customer Setvice!!!!
- Angela B.
- Verified HomeBuyer
- July 12, 2024
- Selbyville, DE
I would never recommend anyone to use Lennar. Maybe using another rep but certainly not Sam Reeves. You settlement date was pushed back 4 months with known pre existing issues. Extremely unaccommodating. Said settlement date was pushed back every week. Was offered multiple concessions and given none. Out of 5 homes I’ve purchased, Lennar was BY FAR the worst experience I’ve ever had!!! Steer clear of this builder.
Lennar responded:
Good afternoon Angela,
Thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. We take pride in offering excellent Customer Care, and hope that moving forward, you have a positive feeling about your home purchase. For any questions or warranty-related issues, you can easily submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Will never buy from them again for the infinite problems in every
- Anonymous
- Verified HomeBuyer
- September 14, 2021
- Lewes, DE
Will never buy from them again for the infinite problems in every house they built in the neighborhood. Poor construction quality. Poor responsiveness. They don’t take responsibility and divert it up and down the chain.
Lennar responded:
Hi, thank you for taking time to leave a review. We are sorry to hear about the issues and frustrations you have expressed regarding the construction of your new home and subsequent responsiveness from the local team. If there are any outstanding items that need to be addressed, please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Never again.
- Rebecca K.
- Verified HomeBuyer
- March 17, 2020
- Millsboro, DE
Never again. Nightmare of an experience. Been 6 months and still waiting for repairs to be done from our walkthrough 1 week before settlement. HOA office is a joke, we pay all this money and they wanna keep raising the monthly fees. It dont want to address the real issues going on in the development. Already looking to move in the next year or 2 hopefully.
Lennar responded:
Hi Rebecca, thank you for providing this feedback about the outstanding items in your new home, as well as your concerns with the HOA. We are sorry to hear that you have not had a pleasant experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
NEVER AGAIN
- Anonymous
- Verified HomeBuyer
- July 09, 2021
- Harbeson, DE
5 month old hone with at least 10 unanswered tickets in queue. Water seeping through guest bath floor, havent heard from anyone. Closing was moved at last minute and blue tape items never fixed. Have not heard from anyone!! Never again..
Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for the incomplete work and lack of communication you have experienced with work in your home. If you would like us to follow-up on any incomplete items, please send us an email at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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