Lennar Reviews in Fort Myers, FL

I am a first-time home builder and was not sure what to expect. I was always told that Lennar was a great company, but my experience here certainly hasn't reflected that. No one who pays what we pay for on these homes should be forced to put in warranty tickets on damaged or substandard materials in a brand-new home and then wait months for replacements or repairs.

If at all possible do not closing at end of fiscal year. Things were too rushed and done so poorly. Would consider not using Lennar again if we had other options.

The concept is good but the poor quality and poor responsiveness of the construction crew is frustrating. I have I have been in the house for approximately 4 months and still need work done.

The house is beautiful, but I have to place about 10 service request to fix different kind of issues like drywall holes in the bathroom, celling and others areas, electrical connections, stucco issues around the house, paint issues inside and outside of the house, cabinets, celling, about 30 broken paver’s. The inside house are very dirt. When we do the walk trough one week before closing Lennar bring me promise to fix the issues before they bring me the house and nothing happens I have to place the service request because they don’t do anything. Efraín

Beginning with so much promises and still waiting for them to be fulfilled. So much stuff that is not done ✅ correctly done without care nor Quality there’s some stuff so bad that are already falling apart and we haven’t even being in the home for 5 months, starting from bad finishing job on cabinets, walls with horrible cracks, caulking and pain horribly done throughout the home, ships in shower bath floor. There’s lots of things that could being done right the first time before is given to the homeowner and run a right and good inspection, so Quality of products and workmanship they use is horrible very poor, inexperience who do not care about providing decent quality or good quality; horrible job in lots of stuff that every homeowner expects to be good quality. Builder claims top Quality, best and biggest throughout the US, but after this they prove otherwise very poor customer service, horrible materials and workmanship “very poor quality, ” Home not turn in or given to standard. ... More

It has not been a good experience. Prior to moving many issues were noted during walkthrough and not fixed. Over a month since I moved in and still complaining about things and some yet to be fixed

We moved hoping to have a peaceful retirement home. While our Salesperson was very knowledgeable and did her best with purchasing, Construction was terrible. Our cabinets were installed crooked, cracked, broken due to lack of skill which caused our Stone to be unlevel. Our hood vent never showed up so they borrowed one from a different model that didn't fit. Our light fixtures were cracked and broken along with our bathroom mirror and we had a broken window for 4 months. Our Ring Doorbell was installed broken, our Pentair Motherboard for our pool was installed broken, our AC condensor fan was installed broken, our garage doors were crooked and wouldn't close or lock, our tree in front yard was planted with broken support and leaning, we had a hole in our lanai. Our construction mgr Tim was suppose to handle alot of these items but he lied, didn't return phone calls, and avoided us. We've been in our house 2 months and still have unresolved issues. I will say Warranty is the only thing that's keeping us SANE ! ... More

The worst home purchase I’ve ever had(2 previous). Went to walk through and there were numerous issues with the home. Was told that if I don’t close once they received the certificate of occupancy I would lose my deposit. It been almost 2 months since I’ve closed and there is still incomplete work. Too much back and forth with their subs.

Waste of money pay too dollars and the house is built with the cheapest materials. Sales people have no interest after ur contract is signed don’t even make sure you have everything that is supposed to come with your home. Just horrible.

The process started out good, we were working with Ali initially. They transferred out case to Heather H. And everything fell apart. She continually called to ask fir documents that were sent 2 to 3 times already, still I was patient, until she contacted us on the day of closing asking for paystubs and w2's. Now keep in mind these documents were sent at the very beginning of this process. I asked her if this was normal to ask for these things on day of closing. In my mind everything would have been in order by then. At this point, they transferred us back to Ali G. We were told we needed 18 thousand more dollars to make this happen ( now we are day after closing). We also needed 6 thousand additional dollars for reserves. Up until this point, I had never heard the word " reserves". We were guaranteed to get that 6 thousand back after closing. I was told to get a wire transfer from a family member and that money would be returned to us about 2 weeks after closing. I borrowed money with the full intent to pay them back immediately. Well, as the days went by, I checked in on this and we were only getting back 3400 of the 6 thousand reserve dollars. Lennar did not hold true to 80% of the lies that they told us. It was a very frustrating and disapointing experience. My husband and I both missed work on 2 different occasions when we were told we were closing. I think I cried more during that time then i ever have, it was awful. After the closing date, we were told that this would not happen if we didn't come up with 24 thousand dollars. I had already bought furniture, had plans to have family down. You can understand how upsetting this would be. I don't know what Heather H. Was doing but she certainly wasn't doing her job. As a senior loan officer for Lennar, I would expect some professionalism and knowledge from her. She left out critical details, lost documents over and over again and basically steered us in the wrong direction the entire time. I really b would not recommend Lennar to anyone I know. That being said, I love the house, it's beautiful. Just go with another mortgage lender, DON'T USE LENNAR. ... More

I am licensed real estate agent, and this purchase is the worst experience I experienced in over 30 plus years in the business. I worked with Lennar previously and things did go smooth, but not this time. Things that went wrong : 1) I had a contingency to be respected. But it was ignored in the contract 2) house completion date that I was told was moved forward by 3 months which was not convenient at the time 3) steering toward “ Preffered lender”, which at first failed to communicate properly. Then, the “ best deal “ on mortgage rate was unacceptable, but the management did come thru here as they allowed outside lender at the last moment to step in 4) HOA document took a very long time to provide , and only got provided months after contract signing 5) walk through was done with no running water. This was communicated too late to cancel it. 6) items at walk through that were inoperable were put on the repair list, but not repaired prior to closing 7) repairing these items through Lennar warranty is proving to be difficult. ... More

We had the worst experience with the lennar sales team and construction crew. I would never recommend lennar to anyone. It’s suppose to be fun and exciting purchasing a home ours was the compete opposite.

I know that buying a new home always has challenges, but for me this has been a nightmare. The biggest thing is that Lennar pushed the build to close a month early which led to all kinds of quality issues and financial complications.

THE INTIRE PROCESS WAS A JOKE. SALEMAN WAS AWFUL FROM THE GET GO. TONS OF ISSUES, SEE MY PREVIOUS REVIEWS

I did my walkthrough a week before my closing day May 25 nothing of the list to got fixed. Cabinets unfinished not install still waiting next appointment is July 18 hoping they can do the job. Garage door is bent, they fix the rails but the door still bent. Electric problems got fix July 5 Plumbler finally fix July 7. A “new washer” never work so I have to call the warranty since i move there without washer because still waiting for Frigidaire and work with their rapid company and no parts, anyway the machine suppose to work was include with the buy of the townhouse but when I ask if Lennar can change and give a new machine they say no I have to call the warranty company. The machine never work, Lennar provide me no functional machine but I have to resolve the problem . I wired the money 4 days prior the closing because was a requirement I did my part of the arrangement but Lennar wants to sell so fast that is not producing quality houses. When I make the decision to buy from Lennar was because my two brothers bought from Lennar 3 years ago and they have the best of Lennar and now a got the worst. I can keep mentioning things need to be fix but is waist of time with Lennar. ... More

The market is so crazy! We went to the Bonita Springs office and met with Rick - salesman - who told us that Lennar was taking bids for the remaining lots. He said that he would not be doing it that way. They had 2 lots opening soon and that he was naming the price. He said in order to be considered for the lots, we couldn’t have a realtor to represent us and that we needed to be cash buyers! A couple days later we were passed off to his coworker Susie. We went along with these business tactics because we wanted a house in that community. We had a bigger home a street over and a carriage home. We knew the Community was Lovely! Lennar does know how to build a community. It just our experience with the salesman that was ver questionable. We were given a closing date. They wanted our money , but could not guarantee we could have occupancy. We closed and Our home was also in very bad shape when we moved in. They are managing to get all of the work done on the punch list. The other homes we purchased from Lennar were a much nicer experience. ... More

Everyone understands that purchasing a new home can be more than more stressful things you do. The lack of responses from the mortgage team is very poor. Creating more stress for the family. There has been multiple issues with the home. The floors still look terrible. There are multiple areas in all the rooms where you can see the layer of cement still on the tiles. The master bathroom sink faucet were installed too far away from the sink where it drips onto the counter. Only two of the six low-voltage connections work the electrician has come by five times and not resolve the problem Most of the walls are not square. There was a drip under the kitchen sink that damaged the laminate on the wood. We still have a hole in the living room wall from the electrician because he did not bring the adequate tools to run the wire. There are multiple tiles that are shipped and not covered by the warranty after we moved in This has not been a pleasant experience when we thought we were buying a dream home at Brightwater community Lennar is a major home building company who reports quality, I would like to understand your definition of quality. ... More

The buying experience was awful, salesperson was not very helpful. No communication during the construction process at all. No clue what was going on and no questions answered. I spent a lot of money on a house and no one at Lennar cared for quality and craftsmanship. Why not spent a little more money on quality materials so the homeowner can move into a quality built house (ex. hurricane windows and doors in the entire house except front door glass, why?).

Overall, not what I expected. Sadly, Lennar was once a decent home builder, not any longer. Lennar are now all about the bottom line and keeping shareholders happy - a production builder! I owned a Lennar home in Wellington, Florida and Colorado. Both were decent homes. This home has been pulled apart within the first month of closing. The drywall removed to correct simple issues. Ones that the superintendent should have addressed during construction. I love the layout of the home but the level of workmanship leaves much to be desired. After one month of living in the home and trying to unpack, whilst dealing with drywall dust, I gave up for a few days. Drywaller’s, trim carpenter, painter all coming and going. Still a long list of ‘warranty’ issues EXCEPT these are not warranty issues. These are problems from before closing. I found a 4 page QA sheet that specified due to be rectified by 19 April! Did not happen. So now, I have to deal with a long list of items that the superintendent did not address before closing. The yard is being torn out today! The sod was installed and not watered sufficiently and I was told to give it time! When you have a couple of watermelon plants in your yard and one has a watermelon growing, you know there is an issue! The sod was installed on 17 April and looked good. Downhill from there. The sod company are professional but like homeowners have to deal with, they have to stay within the Lennar ‘boundaries’! The closing was planned for 26 April, then pushed back and then brought forward again. I lived in Colorado and had all of my belongings on a moving truck in storage. I had to keep changing the date with the company. I moved to Florida and closed on 5 May (whilst I had paid for 4 hotel stays beforehand) and then had to rent an Airbnb for 10 days as Lennar had messed me around so much. The truck was scheduled to arrive 20th May and I ended up moving into home on 15th May and sleeping on a mattress with camping chairs. I asked if Lennar could, at least, comp me for a couple hotel nights - crickets! Push, push, push to close and at one point I was ready to walk away from the $59k deposit! I was beyond frustrated. What should have been a new start in my life, has turned out to be a nightmare situation. Lennar do not work uniformly with all of the trades and the homeowner suffers. Customer service should be pivotal in this experience and sadly it is not! A homeowner should not feel like they are ‘one’ against ‘all’, yet that is my experience. I have been GC on two home remodels - one was a 7,700 sq ft home that took 11 months. I know true workmanship. I am experienced and know what is acceptable and what is not. What happened to you Lennar? What did you decide that quantity overcame quality? I would not buy a Lennar home again and wish I had bought an existing home and not a new build. ... More

My kitchen cabinets are still not finished and I have 13 cracked travertine pool times that are cracked, also on driveway paver is cracked. I should not have closed when I did. I trusted and never again

There was very little and very poor communication during the build process. Timing estimates were impossible to get to get. The initial completion date was missed by 9+ months making it hard to arrange financing, furniture and a move in schedule. Some home features were changed or deleted during the build with no discussion with the customer. Communication overall was very poor. The Lennar contacts attitude was also poor. Home options were almost nonexistent. The clothes washer and dishwasher installed are very noisy. There was a nice home protection and Wi-Fi package provided but the home buyer had to find and pay someone to install it. ... More

I would not recommend buying a home from Lennar. The materials used in their construction are extremely cheap, resulting in numerous issues that they refuse to fix. Poorly finished walls due to defective materials. If you're looking for a high-quality, well-built home, I strongly suggest exploring other builders.

My contact during the build was supposed to be Sam. 99% of the time he couldn't answer my question or sent me elsewhere. I was rushed to close so much that "Move in Ready" was "Move in Mess". Not cleaned, huge number of unacceptable flaws, chipped doors, paint splatter on tile and screen, construction material in pantry and drawers, AC filter was filthy, smoke detector was beeping, ring doorbell was missing. It was awful! No dumpster for garbage, no mail keys, elevator was on the fritz. When I asked about what to do, I was told to put in a ticket to warranty the corrections. Why? Why isn't it clean and Move in ready?? No happy at all. I was the one to call the County Waste Management to get the dumpsters delivered. I was told that there would be a garbage shoot to dispose of household garbage. Not even the building manager had ever heard of that. It wasn't my imagination. The property has paper and garbage and building materials all over! I was told that I would have toilet paper holders and towel bars. Look at Babcock they said, everything would be in your condo except lights, fans, things like that, but you will have the bath fixtures. Should I wait for them to be installed? maybe they will be installed with the Garbage Shoot Sam???? I'm sure the CEO of Lennar wouldn't accept that this was move in ready. Oh and when I had warranty work done, the place was left with lights, fans on, and had used the toilets and left seats up and urine in the bowl. Really??? I would like someone to explain why my 1st home owning experience with Lennar Builders was such a Circus. ... More

Lennar does not communicate with buyer during the construction nor punch list resolution process. The only work punch list items when you escalate to management. Then you get attention for a day and they ignore you the next day. They make up stories as to why things do not work or why they work the way they do. And it is always the other guys fault. No one takes responsibility to correct matters.

I would never buy a new home from Linnar again I have never seen a more sloppy construction job. Has take hours and hours to get things fixed If I had it to do over again I would just set aside 10k and hire people to just fix it, the hours I have had to spend are crazy and there is still tons to do Community center is over a year behind schudle and not even close to being done I am amazed Lennar is a profitable company running business this way