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Lennar Reviews in Fort Myers, FL

What Fort Myers Homeowners Have to Say About Lennar.

Read all 321 verified reviews from homeowners that built a new home with Lennar in the Fort Myers area. Fort Myers homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Fort Myers Area

321 Reviews in Fort Myers Area

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.8

Value 3.9

Responsiveness 3.7

Lennar in Fort Myers Area

View Homes

Customer Reviews

Lennar fell short

  • Anonymous
  • Verified HomeBuyer
  • October 01, 2019
  • Fort Myers, FL

Sales person was outstanding. Construction manager was the big down fall. Would not fix what was promised.

Lennar responded:
Thank you for sharing your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 2

Responsiveness 1

Rocco

  • Rocco R.
  • Verified HomeBuyer
  • May 21, 2025
  • Estero, FL

The after care is awful and when we go to sales office if you do not find your representative that sold home they walk away with zero direction

Lennar responded:
Good afternoon Rocco, Thank you for sharing this review. We're sorry to hear your experience didn’t meet expectations. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your situation and follow up accordingly.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed

  • David G.
  • Verified HomeBuyer
  • January 16, 2025
  • Fort Myers, FL

Quality is definitely below what we were used to. Previous Lennar home you can see was built with higher standards. Floors squeak everywhere upstairs. Doors are thin as paper. Front door I can see through to the outside barely has weather strip. The wall moves when you pull on one of the sliding glass doors. Dry wall is barely finished. 2nd floor moves when kids run across it.

Lennar responded:
Good morning David, thank you for sharing your feedback with us. We are sorry to hear you are disappointed in the quality of your new home. Please do not hesitate to contact your local customer care team for general questions or warranty-related issues, by submitting a request online through your account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - The mortgage and sales end was totally unprofessional and inept.

  • Anonymous
  • Verified HomeBuyer
  • April 05, 2022
  • Bonita Springs, FL

The mortgage and sales end was totally unprofessional and inept. Lennar is in serious trouble once this market settles down. Still waiting on punch list items after two months with little to no communication. Would never seek out a Lennar home again.

Lennar responded:
Hi, thank you for taking time to share a review. We are both sorry and disappointed to hear about the extremely poor experience you have outlined with the purchasing process for your new home. Additionally, we want to apologize for the number of items left outstanding after closing. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Love the layout of the home. The outside area is awesome and the view of the lake is spectacular

  • James C.
  • Verified HomeBuyer
  • January 06, 2022
  • Fort Myers, FL

The customer service from Lennar and the vendors is poor. Waiting for weeks and months for simple fixes and repairs is ridiculous. The follow up from the builder to individual contractors is non existent to very poor. The homes are being closed before they are ready. So many of the issues we and our neighbors have addressed should have been taken care of before closing. We can only hope the the overall quality of the home is good and that we won’t be facing issues for years to come. Also why isn’t the second phase of the amenities completed let alone started. We have been hearing for over 2 ...

Lennar responded:
Hi James, thank you for taking time to share this detailed review. We are disappointed to hear about the number of items that were both outstanding and time it took for resolutions and completion. Please let us know if there is anything we can do to assist. Our team can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

Husband

  • John K.
  • Verified HomeBuyer
  • October 03, 2023
  • Fort Myers, FL

Third time’s a charm. If we hadn’t a realtor keeping us updated with weekly videos, we would have wasted two trips to Florida. The closing department and your contract ( I understand ) leaves little room for the customer. Our first closing walk through had no roof tiles delivered / installed, no brick pavers front and back, unfinished kitchen, no refrigerator, unfinished bathrooms, pool and of course no landscaping. After the second request date for a walk through and closing, things still not finished, we simply said we’re not coming till you complete the house. This was on a Friday, ...

Lennar responded:
Good afternoon John, We appreciate you for sharing your feedback with us. We apologize for any negative experience you may have encountered. If there are any unresolved issues or if we can be of any help to you in the future, please do not hesitate to reach out to us at LennarCares@Lennar.com. We will gladly follow up with you.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Poor communications - lack of choices

  • Lisa Jane B.
  • Verified HomeBuyer
  • March 28, 2023
  • Fort Myers, FL

During the entire buying and building process communications from Lennar were non existent. Lack of choices in building upgrades. Lennar cut most all extra's including lighting, Very poor excuse for a custom builder. "Everything included" is a joke!

Total Score 2


Quality 3

Trustworthiness 2

Value 1

Responsiveness 1

Overall Experience of Build Experience

  • Debbie S.
  • Verified HomeBuyer
  • November 30, 2022
  • Fort Myers, FL

I am a first-time home builder and was not sure what to expect. I was always told that Lennar was a great company, but my experience here certainly hasn't reflected that. No one who pays what we pay for on these homes should be forced to put in warranty tickets on damaged or substandard materials in a brand-new home and then wait months for replacements or repairs.

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

The poor quality of workmanship. So many things needed to be pointed out to be fixed. They should have never been left up to the homeowner to point out.

  • Timothy V.
  • Verified HomeBuyer
  • January 21, 2022
  • Bonita Springs, FL

If at all possible do not closing at end of fiscal year. Things were too rushed and done so poorly. Would consider not using Lennar again if we had other options.

Lennar responded:
Hi Timothy, thank you for this review. We want to apologize for the rushed nature of your home closing and subsequent issues this caused. If there are ever any items you would like some additional follow up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Poor craftsmanship

  • Craig J.
  • Verified HomeBuyer
  • December 29, 2021
  • Fort Myers, FL

The concept is good but the poor quality and poor responsiveness of the construction crew is frustrating. I have I have been in the house for approximately 4 months and still need work done.

Lennar responded:
Hi Craig, thank you for taking the time to provide this feedback. We are sorry and disappointed to hear about the frustrations you experienced. If there are still items we can help follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - The house is beautiful, but I have to place about 10 service

  • Efrain C.
  • Verified HomeBuyer
  • April 27, 2022
  • Fort Myers, FL

The house is beautiful, but I have to place about 10 service request to fix different kind of issues like drywall holes in the bathroom, celling and others areas, electrical connections, stucco issues around the house, paint issues inside and outside of the house, cabinets, celling, about 30 broken paver’s. The inside house are very dirt. When we do the walk trough one week before closing Lennar bring me promise to fix the issues before they bring me the house and nothing happens I have to place the service request because they don’t do anything. Efraín

Lennar responded:
Hi Efrain, thank you for taking the time to share a review. We are sorry to hear about the number of items that needed to be addressed in your home and the follow up service you have received. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com and we will follow up with the team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lost trust and Customer experience with this Builder.

  • Orlando B.
  • Verified HomeBuyer
  • September 24, 2019
  • Estero, FL

Beginning with so much promises and still waiting for them to be fulfilled. So much stuff that is not done ✅ correctly done without care nor Quality there’s some stuff so bad that are already falling apart and we haven’t even being in the home for 5 months, starting from bad finishing job on cabinets, walls with horrible cracks, caulking and pain horribly done throughout the home, ships in shower bath floor. There’s lots of things that could being done right the first time before is given to the homeowner and run a right and good inspection, so Quality of products and workmanship they use is ...

Lennar responded:
Hi Orlando, thank you for sharing your comments about the quality of your home and the overall experience of dealing with these items. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed

  • Mariol G.
  • Verified HomeBuyer
  • November 15, 2023
  • Fort Myers, FL

It has not been a good experience. Prior to moving many issues were noted during walkthrough and not fixed. Over a month since I moved in and still complaining about things and some yet to be fixed

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Very Disappointing

  • Bonnie T.
  • Verified HomeBuyer
  • September 20, 2022
  • Fort Myers, FL

We moved hoping to have a peaceful retirement home. While our Salesperson was very knowledgeable and did her best with purchasing, Construction was terrible. Our cabinets were installed crooked, cracked, broken due to lack of skill which caused our Stone to be unlevel. Our hood vent never showed up so they borrowed one from a different model that didn't fit. Our light fixtures were cracked and broken along with our bathroom mirror and we had a broken window for 4 months. Our Ring Doorbell was installed broken, our Pentair Motherboard for our pool was installed broken, our AC condensor ...

Lennar responded:
Hi Bonnie and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst home purchase experience

  • Howard F.
  • Verified HomeBuyer
  • April 18, 2023
  • Fort Myers, FL

The worst home purchase I’ve ever had(2 previous). Went to walk through and there were numerous issues with the home. Was told that if I don’t close once they received the certificate of occupancy I would lose my deposit. It been almost 2 months since I’ve closed and there is still incomplete work. Too much back and forth with their subs.

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience

  • Christopher P.
  • Verified HomeBuyer
  • January 10, 2023
  • Fort Myers, FL

Waste of money pay too dollars and the house is built with the cheapest materials. Sales people have no interest after ur contract is signed don’t even make sure you have everything that is supposed to come with your home. Just horrible.

Lennar responded:
Hi Christopher, thank you for your review, we appreciate you taking the time to share your experience with our team. If there is anything we can do to assist you going forward, please do not hesitate to contact us at lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience

  • Tracey S.
  • Verified HomeBuyer
  • April 29, 2025
  • North Fort Myers, FL

The process started out good, we were working with Ali initially. They transferred out case to Heather H. And everything fell apart. She continually called to ask fir documents that were sent 2 to 3 times already, still I was patient, until she contacted us on the day of closing asking for paystubs and w2's. Now keep in mind these documents were sent at the very beginning of this process. I asked her if this was normal to ask for these things on day of closing. In my mind everything would have been in order by then. At this point, they transferred us back to Ali G. We were told we needed ...

Lennar responded:
Good morning Tracey. Thank you for your review. We're sorry to hear that your experience with the loan process was so disappointing. At the same time, we’re truly glad to hear you love your new home — that means a great deal to us. If there is anything else you would like to share, please reach out to us at CorporateCustomerCare@Lennar.com and reference your review. Your feedback helps us improve, and we’d welcome the opportunity to follow up.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Gor

  • Goran P.
  • Verified HomeBuyer
  • December 19, 2024
  • Lehigh Acres, FL

I am licensed real estate agent, and this purchase is the worst experience I experienced in over 30 plus years in the business. I worked with Lennar previously and things did go smooth, but not this time. Things that went wrong : 1) I had a contingency to be respected. But it was ignored in the contract 2) house completion date that I was told was moved forward by 3 months which was not convenient at the time 3) steering toward “ Preffered lender”, which at first failed to communicate properly. Then, the “ best deal “ on mortgage rate was unacceptable, but the management did come ...

Lennar responded:
Good afternoon Goran and thank you for your review. We are sorry to hear that your home buying experience was less than satisfactory. We understand how frustrating it can be not have items completed when you closed on your home. If there are still any outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist you. ...

Total Score 1


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Horrible

  • Stephanie T.
  • Verified HomeBuyer
  • October 21, 2024
  • North Fort Myers, FL

We had the worst experience with the lennar sales team and construction crew. I would never recommend lennar to anyone. It’s suppose to be fun and exciting purchasing a home ours was the compete opposite.

Lennar responded:
Thank you for sharing your feedback, Stephanie. We are sorry to hear about the negative experience you had with our sales and construction team and apologize that your experience did not meet your ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Wish I had never used Lennar

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2025
  • Alva, FL

I know that buying a new home always has challenges, but for me this has been a nightmare. The biggest thing is that Lennar pushed the build to close a month early which led to all kinds of quality issues and financial complications.

Lennar responded:
Thank you for your review. We’re sorry to hear that your home-buying experience did not meet your expectations, and that we fell short of delivering the quality you expected for your ...

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

POOR

  • Karina Grigori W.
  • Verified HomeBuyer
  • October 24, 2024
  • Lehigh Acres, FL

THE INTIRE PROCESS WAS A JOKE. SALEMAN WAS AWFUL FROM THE GET GO. TONS OF ISSUES, SEE MY PREVIOUS REVIEWS

Lennar responded:
Thank you for sharing your feedback, Karina. We sincerely apologize for the negative experience you have had with your home purchase at Ibis Landing 50 in Lehigh Acres, ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Worst experience ever will never recommend Lennar

  • Delmaliz V.
  • Verified HomeBuyer
  • July 12, 2022
  • Fort Myers, FL

I did my walkthrough a week before my closing day May 25 nothing of the list to got fixed. Cabinets unfinished not install still waiting next appointment is July 18 hoping they can do the job. Garage door is bent, they fix the rails but the door still bent. Electric problems got fix July 5 Plumbler finally fix July 7. A “new washer” never work so I have to call the warranty since i move there without washer because still waiting for Frigidaire and work with their rapid company and no parts, anyway the machine suppose to work was include with the buy of the townhouse but when I ask if Lennar ...

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Sales person!!!

  • Rhonda b.
  • Verified HomeBuyer
  • March 22, 2022
  • Bonita Springs, FL

The market is so crazy! We went to the Bonita Springs office and met with Rick - salesman - who told us that Lennar was taking bids for the remaining lots. He said that he would not be doing it that way. They had 2 lots opening soon and that he was naming the price. He said in order to be considered for the lots, we couldn’t have a realtor to represent us and that we needed to be cash buyers! A couple days later we were passed off to his coworker Susie. We went along with these business tactics because we wanted a house in that community. We had a bigger home a street over and a carriage ...

Lennar responded:
Hi Rhonda, thank you for this review. We are very sorry to hear about the poor experience you had during the buying process of your new home. Please let us know if you would like us to follow up on any issues you experienced. Our team can be reached at corporatecustomercare@lennar.com and we will reach out to the appropriate team for any items that need further attention. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

From mortgage process to warranty issues not a good experience.

  • Andre G.
  • Verified HomeBuyer
  • April 03, 2025
  • North Fort Myers, FL

Everyone understands that purchasing a new home can be more than more stressful things you do. The lack of responses from the mortgage team is very poor. Creating more stress for the family. There has been multiple issues with the home. The floors still look terrible. There are multiple areas in all the rooms where you can see the layer of cement still on the tiles. The master bathroom sink faucet were installed too far away from the sink where it drips onto the counter. Only two of the six low-voltage connections work the electrician has come by five times and not resolve the ...

Lennar responded:
Good afternoon Andre, and thank you for sharing your experience with us. We are sorry to hear about the lack of responses from the Mortgage team and the quality issues you have experienced. If there are still outstanding items to be resolved, please do not hesitate to send us an email with details to CorporateCustomerCare@Lennar.com referencing this review. Moving forward, please do not hesitate to contact your local customer care team by submitting a warranty/service request using your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Awful Buying and Construction Experience

  • Patrick D.
  • Verified HomeBuyer
  • January 03, 2025
  • Estero, FL

The buying experience was awful, salesperson was not very helpful. No communication during the construction process at all. No clue what was going on and no questions answered. I spent a lot of money on a house and no one at Lennar cared for quality and craftsmanship. Why not spent a little more money on quality materials so the homeowner can move into a quality built house (ex. hurricane windows and doors in the entire house except front door glass, why?).

Lennar responded:
Thank you Patrick, for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. Your feedback is crucial in helping us improve the homebuying ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2