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Lennar Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Lennar.

Read all 104 verified reviews from homeowners that built a new home with Lennar in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.9 out of 5 stars in Jacksonville-St. Augustine Area

104 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.8

Value 3.9

Responsiveness 3.8

Lennar in Jacksonville-St. Augustine Area

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Customer Reviews

Lennar - Overall have been very pleased with Lennar.

  • Richard G.
  • Verified HomeBuyer
  • March 17, 2020
  • Jacksonville, FL

Overall have been very pleased with Lennar. I’ve had homes built in the past and this is the best experience I’ve had. Response to issues has been excellent. I’m especially pleased with the LENNAR team I’ve worked with. I do have a complaint. I have some dead bushes and trees and my sprinkling system is not functioning but LENNAR says it’s not their issue and the landscape people say it’s a LENNAR issue. Nothing is getting done and more bushes are dying. Plus I’m trying to water with a hose which is costing me extra money and time. Can someone work with the landscaper and get my ...

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Lennar - House is nice.

  • Michael F.
  • Verified HomeBuyer
  • June 09, 2021
  • Saint Augustine, FL

House is nice. A lot to pull together to make it perfect. Lennar has been very good at warranty fixes.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Beautiful designed homes with unique features and excellent quality materials

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2019
  • Saint Johns, FL

Lennar homes are undoubtedly beautiful with first class materials. Unfortunately there is a markedly disconnect in the quality control and some workmanship. It is understandable that inevitably there will be some issues with a new home, but most of us in Dorado are in agreement that the issues we have been facing are not becoming of half million dollar homes. Many of our issues have come down to outright LACK of quality control. In one case the only thing that needed to be done to see the problem was to look up at the wall. I am very happy with the response from the team that addresses ...

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

My experience with purchasing a house with Lennar

  • Curtis M.
  • Verified HomeBuyer
  • September 24, 2019
  • Jacksonville, FL

Put yourself in your best financial health, as to having the most control over your purchasing experience, i.e., credit score, income to debt ratio. This may sound like obvious advice, but I cannot emphasize this enough. Side note, inquire with the HOA about any personal things you intend to do on your property. I've had a nightmare.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Satisfied

  • Samar O.
  • Verified HomeBuyer
  • March 26, 2020
  • Saint Augustine, FL

I’m happy with my home however, I had some repair issues that required many and repeated visits.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

It has been fast

  • Anonymous
  • Verified HomeBuyer
  • March 25, 2020
  • Jacksonville, FL

Everything was built fast like clock work. Moving in while building is still going on around you, not so fun.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Artisan Lakes new home

  • Richard C.
  • Verified HomeBuyer
  • March 24, 2020
  • Ponte Vedra, FL

Very pleasant process with any issues resolved by the end of the 3rd month. Wonderful neighborhood with great neighbors.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Just a few issues

  • Brian J.
  • Verified HomeBuyer
  • March 17, 2020
  • Jacksonville, FL

Sprinkler guys did a lousy job. Sprinklers are too deep they didn’t plan for the sod height or level the yard well. Already have had to re-caulk master shower and kids bathroom. Overall we are happy with our home.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Quality end result with some poor attention to detail

  • JAMES T.
  • Verified HomeBuyer
  • March 04, 2020
  • Saint Johns, FL

The house we bought overall is excellent and, especially with the lot size, is a great price. There were definitely some issues that required us to call out techs multiple times after we moved in.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Lennar - I would not recommend the Lennar financing team.

  • Donna C.
  • Verified HomeBuyer
  • November 29, 2019
  • Jacksonville, FL

I would not recommend the Lennar financing team. That is the only reason I would not rate Lennar 5 stars for Trustworthiness and Responsiveness to issues. The finance team could not get my settlement statement correct even right up to closing. I almost walked away from purchasing the villa due to their constant mistakes.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Landscaping needs help

  • Bradley M.
  • Verified HomeBuyer
  • September 24, 2019
  • Saint Augustine, FL

Tiffany from Lennar is awesome. It’s a shame she doesn’t do landscaping, because that’s why lennar gets 4 stars.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Owner

  • James F.
  • Verified HomeBuyer
  • July 16, 2019
  • Saint Augustine, FL

Still have dead plants around the house and have not heard from the electrician regarding moving the switches

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 2

Lennar - We love our new home!

  • Sunil M.
  • Verified HomeBuyer
  • May 25, 2021
  • Saint Johns, FL

We love our new home! The lennar "everything included" is a great initiative and provides lot of value without nickel and diming you. There needs to be more supervision and attention to detail - workers overlook many things which have to be addressed later. Customer service post buy is great.

Total Score 4


Quality 3

Trustworthiness 5

Value 2

Responsiveness 5

Good builders

  • April W.
  • Verified HomeBuyer
  • September 24, 2019
  • Jacksonville, FL

Good homes

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Great value. Nicely appointed.

  • Drew M.
  • Verified HomeBuyer
  • March 25, 2020
  • Saint Augustine, FL

Love the floor plan and materials. Workmanship could be better (sloppy drywall, paint, and caulking; numerous electrical shortcomings). Slow to non-existent follow up by subs on punch list items and newly discovered issues. Still waiting after 4 months on about 10% of the items.

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 2

Politeness of personnel.

  • Jules S.
  • Verified HomeBuyer
  • November 04, 2020
  • Saint Augustine, FL

Appearance of house is beautiful, and rooms are bright and spacious. Personnel are friendly and accommodating.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

Workmanship

  • James H.
  • Verified HomeBuyer
  • July 09, 2019
  • Ponte Vedra, FL

Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Poor response to issues with the house

  • Carol B.
  • Verified HomeBuyer
  • October 24, 2020
  • Saint Augustine, FL

Be careful that you review all the promises that they make to you on the home. Review with the sales agent verbally any issues that you have and get them to put into writing any promises made. Review the extras in the house and make sure you get them when the house is completed. Find out exactly who will be handling any issues that arise. The walk through is important and put in writing what needs to be done and have their person sign for it. Verbal issues just disappear as does the rep they send with you. Make sure they review and meet with you to get the keys and the complex rules.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Sales Person

  • Sofia G.
  • Verified HomeBuyer
  • April 08, 2021
  • Saint Johns, FL

Care about customer concerns.

Total Score 4


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - The landscaping is not great.

  • Theresa G.
  • Verified HomeBuyer
  • June 28, 2019
  • Saint Augustine, FL

The landscaping is not great. Our tree fell over twice and had to be replanted. Part of our property line has washed away because they didn’t put erosion barrier up and so a fifteen foot section of our sod has been washed under causing big holes in the back yard. They supposedly fixed it twice but it’s still there.

Lennar responded:
Hi Theresa, thank you for sharing your comments about the landscaping at your home. We apologize for the difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding issues. We will review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

If I had to do it over again, I would rethink it.

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2020
  • Saint Augustine, FL

I'll provide the negatives. If it's not in the negative, then it's positive 1. Lennar person handling my mortgage was the biggest dissapointment. Not very knowledgeable. Put the wrong insurance company in the closing. Apologized at closing but couldn't do anything about on the day of closing. Promised to help with paperwork to make the change to insurance company that I picked, which happened to be Lennar home insurance. She added reminder to her calendar to reach out to me. Never heard from her. Not too bright of an individual. She provided numbers to me for closing that didn't ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Our Lennar experience

  • Armin S.
  • Verified HomeBuyer
  • April 18, 2020
  • Jacksonville, FL

While we are happy with the house and community, the promises made were not kept. We were told that things that are standard (Everything Included) were actually things that we would have to pay.

Total Score 3


Quality 4

Trustworthiness 2

Value 4

Responsiveness 3

Bad Apple aka House

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2020
  • Saint Johns, FL

We ended up with an issue that is unique. Things were done to code (from what we know), but it was NOT enough in our case. Our house does not have enough prevention from air pushing into the walls so we had already ended up dealing with a disaster. We will have to resolve it using out own money.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Overall good value, service after the sale somewhat lacking.

  • David P.
  • Verified HomeBuyer
  • March 19, 2020
  • Saint Augustine, FL

Ron, our sales agent was the BEST part of the process. Customer service response to warranty items since closing has been spotty, not always timely, and certainly not going out of their way to meet customer expectations. I think it depends on who is assigned to your property. Have to stay on them and follow up multiple times to get issues resolved.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - Below par build quality, misleading sales team, unresponsive

  • Trevor L.
  • Verified HomeBuyer
  • December 01, 2020
  • Saint Augustine, FL

Below par build quality, misleading sales team, unresponsive lending group.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 5