Lennar Reviews in Jacksonville St. Augustine, FL

We ended up with an issue that is unique. Things were done to code (from what we know), but it was NOT enough in our case. Our house does not have enough prevention from air pushing into the walls so we had already ended up dealing with a disaster. We will have to resolve it using out own money.

Ron, our sales agent was the BEST part of the process. Customer service response to warranty items since closing has been spotty, not always timely, and certainly not going out of their way to meet customer expectations. I think it depends on who is assigned to your property. Have to stay on them and follow up multiple times to get issues resolved.

Below par build quality, misleading sales team, unresponsive lending group.

If they would just do what they eventually do, in a more timely manner, they would be a much better company. You must keep pushing them to get them to do the things they should do without repeatedly asking them.

Very frustrating trying to settle and move in to a new “finished” home. We expected delays due to supply issues however upon settlement, major construction should have been completed. Racks were not installed. Bathroom fans not installed. Painting not finished. When touch up painting was attempted the colors did not match. This resulted in all of our rooms needing to be repainted after our furnishings were moved in. There was no final cleaning so we are still chipping grout off the tile floors. Grout in the bathrooms need to be re-done as it was not completed. So, we are moved in and 2 months later still dealing with issues. After 11 military moves we are veterans but this was frustrating. ... More

Lack of detail to the finishing touches

Our new home consultant (Liz l)was great and communicated well with us and also helped us with some personal matters as we acclimated to FL. The process of purchasing a home site unseen(we moved from MN and couldn’t make it here) was nerve wracking. The process they had set in place to purchase, in retrospect, is absurd and in the best interest of Lennar. It’s essentially a bidding war and you automatically put in your highest and best offer, however, you could potentially only be bidding against no one (only Lennar knows). We signed our contract mid-April for an early September close date. The other thing that was frustrating is we had ZERO say in finishes. We knew we’d have to make some compromises but not having any day sucked. This differed from people who closed merely 3-4 months prior. Overall we like the finishes but honestly, who puts tan paint everywhere when you have all grey floors and cabinets and white trim!? We ended up being delayed due to supply chain issues, but that could have been communicated earlier. Thankfully we were living nearby so we could come check on progress. We caught several things that needed to be fixed that should have been caught by the construction manager. Unfortunately we caught many more things after close. Some items include, a closet 5 inches less deep than an identical closet (can’t shut the doors with clothes in it), cracked tiles, interior doors needed to be replaced due to them being wet, crown molding not being painted and all of our interior trim and doors needing to be painted due to needing to be replaced or not painted to begin with, exterior paint needed to be done due to rain, and the first painters got paint on our toilets and blinds. I will say the process to get these things fixed has been fairly easy and they have “made good” on fixing most things so far. Thankfully we did get a private inspection and they didn’t find anything major or they fixed things that needed to be addressed before closing. Wayne, our warranty guy, has been great with helping us! Overall we love the neighborhood and are happy we are here, but I will say, I won’t use Lennar again if we build. The attention to detail and quality isn’t the greatest. ... More

Build quality of the home is fine, and dealing with the local Lennar employees is very good and they work very hard to make it a good experience. Policies directed down from corporate are based on what is best for corporate and for the experience of the home buyer.

Quality of workmanship and materials very poor we found many issues that needed to addressed numerous times, and are still dealing with them i.e paint splattered all over the floor tiles and the dishwasher not connected correctly caused a flood in our living room ETC.

As the saying goes, "first impression is the last impression". In this instance, I tend to disagree with my homebuying experience with Lennar. The first encounter with my agent was quite impressive. The questions I have fielded were answered with conviction. However, I have felt a sense of deception and distrust along the way and during the construction process. I had asked a few questions regarding the construction specifications, but those didn't materialize at the end. Bottom line, do your diligent research before you sign the contract. Ask current homeowners with their experiences, etc. The house I moved in have issues that have not been looked at or rectified as of this review. The insulation is very sub-par. It is uncomfortable during the day, having the AC set at recommended 78° and just runs all day long. The temperature in the garage is unbearable. I ended up insulating the attic myself. And to mention, found some empty beer cans up there. Perhaps, the construction folks needed some refreshment to stave off the heat. Makes me wonder if building inspectors are actually doing their job. My move-in was a month delayed. The closing process was a sigh of relief and went without a hitch. ... More

The trim work in the house is not that good. The paint job on the interior doors is bad. Debris were painted over, there is paint splatter on the doors. Uneven brush marks trying to cover debris, that need to be sanded and repainted properly. The edges of the doors were not smoothed and are rough. The kitchen island counter top is not level. The kitchen sink has to be replaced due to being badly scratched and dented. When I did the walk through, the kitchen sink was conveniently wet, and I did not notice the scratches. After I closed and came back to the house, the kitchen sink was dry, and I could see all the scratches and dent. I called Jeremy the customer service rep, who conducted the walk through. I showed him the sink, and he told me to take a brillo pad, and scratch up the rest of the bottom of the sink, so all the scratches would match. Yes, that is what he told me to do. I told him that would really look bad, and the sink needed to be replaced. The crown molding that I paid extra to have, has cuts that were not filled in, and Jeremy told me it would be taken care of by the second walk through. It was not. I have been in the house for five months and it still has not been take care of. There are other issues that have not been taken care of, I will not list them all, but I think you get the picture. I submitted my warranty request to Lennar before Thanksgiving and only a few things have been done. I have contacted Jeremy over and over about the same things. My warranty issued are not being followed up. The bathroom counter tops are cheap and scratched. ... More

Lacking quality and control. Customer care is a nightmare. Please don’t close unless all issues are addressed

Take your time and if the person working at the office cannot Focus ask for someone else. I could have included more things I wanted after I spoke with neighbors. Also when I signed I would call and ask questions and never a response. Also contact Lennar Higher Level and Basically they protected the employee and only excuses. I liked the All Included but was it worth it? First Impressions stay with a person. Homes in Florida are not the Standard I expected. No interiar wall insulation for example

Will not be buying another home from Lennar with the current market. Not a buyers era

very slow to take care of issues I have been waiting 4 months for a big pile of debris left by builder to be removed from my yard. my ac unit is to small for my house size, poor quality sliding glass doors no handles, floor tiles very cheap, paint on walls mark should have had a finish instead of flat, customer service rep is very good but his hands are tied, landscaping is worse ive ever seen no imagination, sod not laid properly very bumpy and spacey. Need better quality control finish one project before going to next

Alot of dings, scratches, cracks. Wish i was told before hand about my house being so much in an incline my drive way seems like im going up a hill...hopefully my transmission will be ok going from park to reverse, because it sounds like its about to give every time a shift during parked car. If my car breaks i will sue

Because my closing was pushed back several times, they rushed to finish and I have a lot of things that had to be fixed after I moved on and some are still not correct. Unorganized and sloppy work

Quality of the build is much worse than a few years ago; pressured into closing even when home had many unfinished or damaged parts such as no mirrors/ shelves and broken windows and cabinets. After closing, very hard to get a timely response on warranty request to fix the problems. Would not buy another Lennar home again

The house is nice don’t get me wrong it’s a nice neighbor hood but the house seems to be falling apart in the past couple months i had more then a few things break for example my ceiling fan mounts broke with in the first 5 minutes of operation the biggest thing is my Air condition went out it’s the middle of summer in Florida i have a new born baby little things like that are concerning

After five work orders and two telephone calls over a months time. i am still unable to use my kitchen sink, garbage disposal, and dishwasher. I had to cancel my house warming due to the lack of response from customer care and not being able to use my kitchen. Each time I submitted a request, I was told someone would contact me within 48 hours. It is now over 30 days, no one has contacted me, and I still can not use my kitchen..

If this is your first NEW home don't expect a WOW after settlement, The appliance upgrade is not worth the $$, secure a credit and buy your own. Customer care on a local level is great but they are over whelmed due to lack of supervision on the construction end. Job sites are hazardous and an eyesore.

Poor workmanship, seemed disinterested when we expressed our concerns. The third stall garage stall measured smaller than on the blue prints. Therefore we are unable to fit a small car in that garage, which we had planned to do.

Poor quality. No attention paid to detail. Rough edges all over. Lights not lined up. Dry wall cut up and patched showing the poor work. Floor not leveled under carpet. Many other things. They could do better.

There should not be this much damage done to a new build prior to moving in. The entire house has to be painted on the inside there is flooding outside landscape issues construction issues etc.

Don’t trust anything you are told verbally by a Lennar employee. Closings are set quick and they promise to correct issues but the battle ensues if you go to closing. We are not the only resident with this experience.