Lennar Reviews in Jacksonville St. Augustine, FL

I’m happy with my home however, I had some repair issues that required many and repeated visits.

Everything was built fast like clock work. Moving in while building is still going on around you, not so fun.

Very pleasant process with any issues resolved by the end of the 3rd month. Wonderful neighborhood with great neighbors.

Sprinkler guys did a lousy job. Sprinklers are too deep they didn’t plan for the sod height or level the yard well. Already have had to re-caulk master shower and kids bathroom. Overall we are happy with our home.

The house we bought overall is excellent and, especially with the lot size, is a great price. There were definitely some issues that required us to call out techs multiple times after we moved in.

I would not recommend the Lennar financing team. That is the only reason I would not rate Lennar 5 stars for Trustworthiness and Responsiveness to issues. The finance team could not get my settlement statement correct even right up to closing. I almost walked away from purchasing the villa due to their constant mistakes.

Tiffany from Lennar is awesome. It’s a shame she doesn’t do landscaping, because that’s why lennar gets 4 stars.

Still have dead plants around the house and have not heard from the electrician regarding moving the switches

We love our new home! The lennar "everything included" is a great initiative and provides lot of value without nickel and diming you. There needs to be more supervision and attention to detail - workers overlook many things which have to be addressed later. Customer service post buy is great.

Good homes

Love the floor plan and materials. Workmanship could be better (sloppy drywall, paint, and caulking; numerous electrical shortcomings). Slow to non-existent follow up by subs on punch list items and newly discovered issues. Still waiting after 4 months on about 10% of the items.

Appearance of house is beautiful, and rooms are bright and spacious. Personnel are friendly and accommodating.

Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.

Be careful that you review all the promises that they make to you on the home. Review with the sales agent verbally any issues that you have and get them to put into writing any promises made. Review the extras in the house and make sure you get them when the house is completed. Find out exactly who will be handling any issues that arise. The walk through is important and put in writing what needs to be done and have their person sign for it. Verbal issues just disappear as does the rep they send with you. Make sure they review and meet with you to get the keys and the complex rules.

Customer service is terrible. They deny you repairs in your home. Not happy with customer service repairs. It is a struggle.

Care about customer concerns.

The landscaping is not great. Our tree fell over twice and had to be replanted. Part of our property line has washed away because they didn’t put erosion barrier up and so a fifteen foot section of our sod has been washed under causing big holes in the back yard. They supposedly fixed it twice but it’s still there.

I'll provide the negatives. If it's not in the negative, then it's positive 1. Lennar person handling my mortgage was the biggest dissapointment. Not very knowledgeable. Put the wrong insurance company in the closing. Apologized at closing but couldn't do anything about on the day of closing. Promised to help with paperwork to make the change to insurance company that I picked, which happened to be Lennar home insurance. She added reminder to her calendar to reach out to me. Never heard from her. Not too bright of an individual. She provided numbers to me for closing that didn't match the actual numbers. Mortgage rate that she quoted prior to actually filling out application was inline with other mortgage rates. When time came to fill out application and lock the rate 30 days prior to closing, somehow lennar mortgage rates were higher than most banks. At that point you're stuck with Lennar. I paid for points to lower the rate. Now construction. The usual builder special. Some important items are overlooked. Air-conditioning unit is right next to master bedroom window. And it's not as quiet as you're told. You hear it and it will wake you up at night. Appliances are cheap. Bottom of the pick. Dishwasher doesn't dry dishes. Inside walls are even wet after a normal cycle. Lennar is aware, because people complained. But they haven't done anything about it. Good luck cleaning oven. There's no vent to outside. So when you turn on auto clean cycle on the oven, your fire alarms will go off. Microwave vent does nothing except blow the smoke into the main room. The returns and air vents are next to each other in the ceiling. Gets chilly inside the house closer to the floor. Warm air doesn't reach there. Insulation is minimal. Closing went smooth and fast. Lots of paperwork. You're asked to provide support documentation at the beginning, when you apply for mortgage. Then 4-5 months later, when your house is ready and you want to lock the rate, you have to provide same documentation again. The good part, all can be done online. ... More

We were assured by the sales person, Carlos, that applying to put in a standard fence like everyone else has in the neighborhood would be a quick and easy process and it’s been anything but that. In two days, it will mark the 30 day mark. We were told it would take one week to 30 days and they have waited until the evening of the 28th day to kick our application back to us and tell us they need more information about something that was not even on the application nor is it in the covenants. As a homeowner who just wants to put up a regular fence and nothing else, this is infuriating and there is no one at Lennar that I can talk directly to. The management company has zero control and no information to give me anytime that I ever call them. All they do is put it back on Lennar, but they refuse to give me any information on who I can contact at Lennar. They are useless as far as I’m concerned. We paid a tiny money for this house. Why would we let it look like crap??? It’s unbelievable to me that they assume we’re not going to do the right thing and make it super difficult for us to get a fence up in a timely manner when so many people in this neighborhood walk their dogs with no leashes! I shouldn’t be afraid to walk my own dogs in my own yard. But I am, because the HOA won’t let me put up a fence without jumping through a ton of hoops. ... More

While we are happy with the house and community, the promises made were not kept. We were told that things that are standard (Everything Included) were actually things that we would have to pay.

We ended up with an issue that is unique. Things were done to code (from what we know), but it was NOT enough in our case. Our house does not have enough prevention from air pushing into the walls so we had already ended up dealing with a disaster. We will have to resolve it using out own money.

Ron, our sales agent was the BEST part of the process. Customer service response to warranty items since closing has been spotty, not always timely, and certainly not going out of their way to meet customer expectations. I think it depends on who is assigned to your property. Have to stay on them and follow up multiple times to get issues resolved.

Below par build quality, misleading sales team, unresponsive lending group.

If they would just do what they eventually do, in a more timely manner, they would be a much better company. You must keep pushing them to get them to do the things they should do without repeatedly asking them.

Very frustrating trying to settle and move in to a new “finished” home. We expected delays due to supply issues however upon settlement, major construction should have been completed. Racks were not installed. Bathroom fans not installed. Painting not finished. When touch up painting was attempted the colors did not match. This resulted in all of our rooms needing to be repainted after our furnishings were moved in. There was no final cleaning so we are still chipping grout off the tile floors. Grout in the bathrooms need to be re-done as it was not completed. So, we are moved in and 2 months later still dealing with issues. After 11 military moves we are veterans but this was frustrating. ... More