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Lennar Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Lennar.

Read all 144 verified reviews from homeowners that built a new home with Lennar in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 4 out of 5 stars in Jacksonville-St. Augustine Area

144 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 4

Responsiveness 3.9

Lennar in Jacksonville-St. Augustine Area

View Homes

Customer Reviews

Sales Person

  • Sofia G.
  • Verified HomeBuyer
  • April 08, 2021
  • Saint Johns, FL

Care about customer concerns.

Total Score 4


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - The landscaping is not great.

  • Theresa G.
  • Verified HomeBuyer
  • June 28, 2019
  • Saint Augustine, FL

The landscaping is not great. Our tree fell over twice and had to be replanted. Part of our property line has washed away because they didn’t put erosion barrier up and so a fifteen foot section of our sod has been washed under causing big holes in the back yard. They supposedly fixed it twice but it’s still there.

Lennar responded:
Hi Theresa, thank you for sharing your comments about the landscaping at your home. We apologize for the difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding issues. We will review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

If I had to do it over again, I would rethink it.

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2020
  • Saint Augustine, FL

I'll provide the negatives. If it's not in the negative, then it's positive 1. Lennar person handling my mortgage was the biggest dissapointment. Not very knowledgeable. Put the wrong insurance company in the closing. Apologized at closing but couldn't do anything about on the day of closing. Promised to help with paperwork to make the change to insurance company that I picked, which happened to be Lennar home insurance. She added reminder to her calendar to reach out to me. Never heard from her. Not too bright of an individual. She provided numbers to me for closing that didn't ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

HOA APPROVAL A NIGHTMARE

  • Carin W.
  • Verified HomeBuyer
  • May 07, 2025
  • St Augustine, FL

We were assured by the sales person, Carlos, that applying to put in a standard fence like everyone else has in the neighborhood would be a quick and easy process and it’s been anything but that. In two days, it will mark the 30 day mark. We were told it would take one week to 30 days and they have waited until the evening of the 28th day to kick our application back to us and tell us they need more information about something that was not even on the application nor is it in the covenants. As a homeowner who just wants to put up a regular fence and nothing else, this is infuriating and there ...

Total Score 3


Quality 5

Trustworthiness 3

Value 4

Responsiveness 1

Our Lennar experience

  • Armin S.
  • Verified HomeBuyer
  • April 18, 2020
  • Jacksonville, FL

While we are happy with the house and community, the promises made were not kept. We were told that things that are standard (Everything Included) were actually things that we would have to pay.

Total Score 3


Quality 4

Trustworthiness 2

Value 4

Responsiveness 3

Bad Apple aka House

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2020
  • Saint Johns, FL

We ended up with an issue that is unique. Things were done to code (from what we know), but it was NOT enough in our case. Our house does not have enough prevention from air pushing into the walls so we had already ended up dealing with a disaster. We will have to resolve it using out own money.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Overall good value, service after the sale somewhat lacking.

  • David P.
  • Verified HomeBuyer
  • March 19, 2020
  • Saint Augustine, FL

Ron, our sales agent was the BEST part of the process. Customer service response to warranty items since closing has been spotty, not always timely, and certainly not going out of their way to meet customer expectations. I think it depends on who is assigned to your property. Have to stay on them and follow up multiple times to get issues resolved.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - Below par build quality, misleading sales team, unresponsive

  • Trevor L.
  • Verified HomeBuyer
  • December 01, 2020
  • Saint Augustine, FL

Below par build quality, misleading sales team, unresponsive lending group.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 5

NEW HOME

  • George S.
  • Verified HomeBuyer
  • February 26, 2020
  • Saint Augustine, FL

If they would just do what they eventually do, in a more timely manner, they would be a much better company. You must keep pushing them to get them to do the things they should do without repeatedly asking them.

Lennar responded:
Hi George, thank you for sharing your feedback with us. We appreciate your comments and will work to improve in this area. Please email us at corporatecustomercare@lennar.com with any outstanding items you have, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Retired

  • Michael H.
  • Verified HomeBuyer
  • June 05, 2025
  • Jacksonville, FL

Not quite sure that Lennar build quality homes; I’ve been here 3 months in my new home and have a lot of issues with home still needing repairs that should have been done before moving in. Very disappointed in the builder!!!

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Move in ready?

  • John L.
  • Verified HomeBuyer
  • January 18, 2022
  • Saint Augustine, FL

Very frustrating trying to settle and move in to a new “finished” home. We expected delays due to supply issues however upon settlement, major construction should have been completed. Racks were not installed. Bathroom fans not installed. Painting not finished. When touch up painting was attempted the colors did not match. This resulted in all of our rooms needing to be repainted after our furnishings were moved in. There was no final cleaning so we are still chipping grout off the tile floors. Grout in the bathrooms need to be re-done as it was not completed. So, we are moved in and ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Average

  • Dennis V.
  • Verified HomeBuyer
  • March 21, 2020
  • Saint Augustine, FL

Lack of detail to the finishing touches

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Hire a Realtor

  • Jeannie U.
  • Verified HomeBuyer
  • December 03, 2024
  • Jacksonville, FL

There are a lot of negatives that I could highlight about my home buying experience with Lennar but instead I will just say make sure you have a Good realtor, hire your own inspector and Fact Check everything.

Total Score 3


Quality 3

Trustworthiness 1

Value 2

Responsiveness 4

Wouldn’t use Lennar again if I had the choice

  • Lindsay M.
  • Verified HomeBuyer
  • January 19, 2022
  • Saint Augustine, FL

Our new home consultant (Liz l)was great and communicated well with us and also helped us with some personal matters as we acclimated to FL. The process of purchasing a home site unseen(we moved from MN and couldn’t make it here) was nerve wracking. The process they had set in place to purchase, in retrospect, is absurd and in the best interest of Lennar. It’s essentially a bidding war and you automatically put in your highest and best offer, however, you could potentially only be bidding against no one (only Lennar knows). We signed our contract mid-April for an early September close date. ...

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Lack of ethical business practices at the corporate level.

  • Thomas H.
  • Verified HomeBuyer
  • May 11, 2021
  • Jacksonville, FL

Build quality of the home is fine, and dealing with the local Lennar employees is very good and they work very hard to make it a good experience. Policies directed down from corporate are based on what is best for corporate and for the experience of the home buyer.

Total Score 3


Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

Lennar - Quality of workmanship and materials very poor we found many

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Saint Augustine, FL

Quality of workmanship and materials very poor we found many issues that needed to addressed numerous times, and are still dealing with them i.e paint splattered all over the floor tiles and the dishwasher not connected correctly caused a flood in our living room ETC.

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

First impression dwindle down..

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2019
  • Saint Johns, FL

As the saying goes, "first impression is the last impression". In this instance, I tend to disagree with my homebuying experience with Lennar. The first encounter with my agent was quite impressive. The questions I have fielded were answered with conviction. However, I have felt a sense of deception and distrust along the way and during the construction process. I had asked a few questions regarding the construction specifications, but those didn't materialize at the end. Bottom line, do your diligent research before you sign the contract. Ask current homeowners with their experiences, etc. ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Could have been a great experience, but it wasn't

  • Kameron B.
  • Verified HomeBuyer
  • December 26, 2024
  • St Augustine, FL

Our sales experience started great. Grace and Steve were very attentive. After that first day, it was like everyone except Steve and Priscilla forgot who we were. We had to beg for updates, and when we didn't get them, demand updates by putting everyone on emails, calling repeatedly, etc. We repeatedly asked for information on our close and were ignored. We repeatedly asked for the name of the closing coordinator and were ignored. We repeatedly asked for the name of our builder and were ignored. We were told at the last moments that our close had moved from September to October. Because we ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Better Quality Needed

  • Michael M.
  • Verified HomeBuyer
  • March 17, 2020
  • Jacksonville, FL

The trim work in the house is not that good. The paint job on the interior doors is bad. Debris were painted over, there is paint splatter on the doors. Uneven brush marks trying to cover debris, that need to be sanded and repainted properly. The edges of the doors were not smoothed and are rough. The kitchen island counter top is not level. The kitchen sink has to be replaced due to being badly scratched and dented. When I did the walk through, the kitchen sink was conveniently wet, and I did not notice the scratches. After I closed and came back to the house, the kitchen sink was dry, and I ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Don’t trust Lennar

  • Mukesh C.
  • Verified HomeBuyer
  • January 10, 2023
  • Saint Johns, FL

Lacking quality and control. Customer care is a nightmare. Please don’t close unless all issues are addressed

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

When I first entered into a Contract the day of the Employee assigned was all over the place and kept getting up and not focused on the Customer. I lost out on a lot of things that could have been now that I am in this house.

  • Ricky I.
  • Verified HomeBuyer
  • March 17, 2020
  • Jacksonville, FL

Take your time and if the person working at the office cannot Focus ask for someone else. I could have included more things I wanted after I spoke with neighbors. Also when I signed I would call and ask questions and never a response. Also contact Lennar Higher Level and Basically they protected the employee and only excuses. I liked the All Included but was it worth it? First Impressions stay with a person. Homes in Florida are not the Standard I expected. No interiar wall insulation for example

Lennar responded:
Thank you for your feedback about your experience, Ricky. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 5

Responsiveness 3

sales experience.

  • Hassan Z.
  • Verified HomeBuyer
  • April 30, 2025
  • Jacksonville, FL

The selling agent, lacked experience , Kept changes the deal. Negotiating with texting and should stuck with email so I have a track of any changes. Thanks to the manager Penny who was able to take over and close the deal.

Lennar responded:
Thank you for your feedback—it’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you deserve.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Sales agent was there for her not the client

  • Randy S.
  • Verified HomeBuyer
  • April 19, 2022
  • Saint Augustine, FL

Will not be buying another home from Lennar with the current market. Not a buyers era

Lennar responded:
Hi Randy, thank you for sharing a review. We are sorry to hear about your poor experience during the buying process for your new home. Please know, if you ever need any assistance we can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

Should have been better

  • Ken C.
  • Verified HomeBuyer
  • May 17, 2025
  • St Augustine, FL

I am a 100% Disabled Combat Veteran with certain health issues. Everything was going great with the whole process home buying process, until after the closing. That's when it all fell apart. I wanted to fence in the very small backyard and have pavers put down before my family moved in. I have mobility issues when walking through grass so the pavers were the perfect choice. After closing I submitted my paperwork for the fence to be installed with the HOA. We'll, they contacted me and said they were waiting on the paperwork from Lennar. A week or so later with no call, I contacted ...

Lennar responded:
Good afternoon Ken, and thank you for your service. We are sorry to hear that you feel you are a nobody that everyone has forgotten. We understand how discouraging that can be. If there are any unresolved issues, we encourage you to reach out to us directly at CorporateCustomerCare@Lennar.com, referencing this review. We’d really like the chance to make regain your trust. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Need improvement

  • Thomas D.
  • Verified HomeBuyer
  • March 24, 2020
  • Saint Augustine, FL

very slow to take care of issues I have been waiting 4 months for a big pile of debris left by builder to be removed from my yard. my ac unit is to small for my house size, poor quality sliding glass doors no handles, floor tiles very cheap, paint on walls mark should have had a finish instead of flat, customer service rep is very good but his hands are tied, landscaping is worse ive ever seen no imagination, sod not laid properly very bumpy and spacey. Need better quality control finish one project before going to next

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you are experiencing delays in getting concerns addressed. Please share your concerns in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2