Lennar Reviews in Jacksonville St. Augustine, FL

The selling agent, lacked experience , Kept changes the deal. Negotiating with texting and should stuck with email so I have a track of any changes. Thanks to the manager Penny who was able to take over and close the deal.

Will not be buying another home from Lennar with the current market. Not a buyers era

Staff no friendly, no clear communication, craftsmanship not good.

I am a 100% Disabled Combat Veteran with certain health issues. Everything was going great with the whole process home buying process, until after the closing. That's when it all fell apart. I wanted to fence in the very small backyard and have pavers put down before my family moved in. I have mobility issues when walking through grass so the pavers were the perfect choice. After closing I submitted my paperwork for the fence to be installed with the HOA. We'll, they contacted me and said they were waiting on the paperwork from Lennar. A week or so later with no call, I contacted them again. Then I find out someone at Lennar FAILED to submit my Closing Packet to the HOA. So, here I am waiting to have the fence installed before I can have the pavers put in and time is running out before I can actually move in. We planned to move in May 22 so that the fence and then pavers could be installed. Keep in mind, I closed on the house April 28th. So now were we'll over a month and still NO Closing Packet has been submitted to the HOA from Lennar. The HOA could not tell me who to contact to fix the issue saying that it's Lennar not them. I could not get help from Lennar as I was constantly being passed off to someone else. Seems nobody knows. So, my dream of moving into my COMPLETED and Functional Lennar home is GONE. So now, my happiness and excitement has been taken away by Lennar and their neglect to their customer who is also a 100% Disabled Combat Veteran with health issues. My dream of being able to go into my backyard with no safety concerns because of my health issues has been taken away from me. It would have been nice to enjoy my backyard, but now all I can do is look at it but not enjoy it. I am disappointed in Lennar for their lack of properly doing their job for their customer who just bought one of their homes. I am truly disappointed and hurt from this experience. Lennar customers deserve better than this and especially for the disabled and the 100% Disabled Combat Veterans, like myself. I'm sure i will NEVER hear from Lennar because I am just a nobody that everyone has forgotten. ... More

Overall experience was unsatisfactory. Lack of communication, misinformation given, cheap building materials, poor workmanship. I could go on and on. I would not purchase another home from this builder again.

every warranty contractor that enters my home tells me you’re company only sells junk air should have know better but the interest rates motivated me to buy a crappy house you cut corners on everything i got what i paid for but never again will i buy a lennar house sales and the loan process was very unprofessional

Quality of the build is much worse than a few years ago; pressured into closing even when home had many unfinished or damaged parts such as no mirrors/ shelves and broken windows and cabinets. After closing, very hard to get a timely response on warranty request to fix the problems. Would not buy another Lennar home again

Poor quality. No attention paid to detail. Rough edges all over. Lights not lined up. Dry wall cut up and patched showing the poor work. Floor not leveled under carpet. Many other things. They could do better.

If this is your first NEW home don't expect a WOW after settlement, The appliance upgrade is not worth the $$, secure a credit and buy your own. Customer care on a local level is great but they are over whelmed due to lack of supervision on the construction end. Job sites are hazardous and an eyesore.

Poor workmanship, seemed disinterested when we expressed our concerns. The third stall garage stall measured smaller than on the blue prints. Therefore we are unable to fit a small car in that garage, which we had planned to do.

On the other hand, My overall experience from Lennar is a “0”. I purchased a home in December 2025. Their system was mediocre, inefficient, confusing, and the home overpriced for what I paid for it. They’ll make it look like the price is right, but it is not. They will get their money in many other ways during the process before closing on your home. Many unknown numbers included in the closing documents for charges that should not have been there, or other charges for things that otherwise could have been waved or eliminated altogether. Their financing lender services were horrible, unprofessional, untrusted and, in my case, there were too many different people involved making the system incredibly unworthy. Once the closing date takes place, it is another story of more confusion, the running around having them fix anything. Their so called “Virtual” meeting where you must use your personal phone to show them what you are complaining about fulfils their willingness to have the issue fixed. It almost feels like you must prove to them that your complaint about fixing anything in your home must be proven before being approved, instead of honoring the warranty that comes with the house. Having to pay for two different HOA’s for your house is beyond me and extremely confusing and unfriendly. The constant harassment, threats and bullying approach from HOA staff about home infraction violations is disturbing and illegal. Their HOA system is not centralized, making their system navigation a big inconvenience, frustrating and certainly unfriendly to use. Amenities are far from the house, and not big enough for all the people living within the community. Their vision is more of quantity, instead of quality homes as my house after only a few weeks of purchase, water leaked inside of one of the room’s walls making a big mess creating a long week of many different types of inconvenience. Conclusion: I would have purchased my home somewhere else, and certainly not from them had I known then what I know today. ... More

As a co-signer, most of the questions are not applicable to me. Since you force me to fill in the blank, you are getting what you asked for. Also, the display name is incorrect but that may be just as irrelevant. What I will comment on was the financing. I felt as though I was dealing with a kindergarten drop out. Many items were asked for three or four times, and the harassing tone rose to the level of sarcasm. If my granddaughter wasn't so set on the house I would likely have told someone to check where the sun doesn't shine. AND you may print what I have said.

One of the worst experiences of new construction I’ve ever had. Quality of materials are subpar. Communication was lacking and the staff is absolutely rude. Had to fight to get a reinspection paid for because of Lennar’s negligence. They didn’t even have the a/c unit on during inspection and found a leak on initial walk through then found out on the second inspection from inspector that a/c breaker was not correct 30A instead of 60A. No exterior lights no interior lights in bedrooms. There were many more issues ans well! Absolutely worst experience I’ve ever had! Never buying Lennar again!

the experiance is worst, in all the categories.

Lennar is an extremely difficult company to work with. They only care about the bottom line, which is understandable, but only if you are actually providing the service and experience that you say you're going to provide in the first place. Lennar promises one thing and then provides something totally different. And when given the opportunity to make things right and/or fix the issues they created, Alex and their warranty department then distances themselves from any responsibility or accountability.

There should not be this much damage done to a new build prior to moving in. The entire house has to be painted on the inside there is flooding outside landscape issues construction issues etc.

We purchased a Lennar homeMay 5th, the salesperson was well aware of our wants for the home we purchased. We are unable to act on these wants since the salesperson never made us aware of an easement at our property along with 5 more adjacent homes. None of us were made aware of the easement until architechiral requests were submitted. The trustworthiness of the sales people are questionable. We have had to call the warranty people over the last 3 months for many failures in the building process. We are not even acting on some of the failures in the building process due to the disturbance it would create to bring them to a satisfactory state. I would definitely think before acting in another purchase of a Lennar home. ... More