Lennar Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Lennar.

Read all 113 verified reviews from homeowners that built a new home with Lennar in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 4 out of 5 stars in Jacksonville-St. Augustine Area

113 Reviews in Jacksonville-St. Augustine Area

Star Rating Breakdown

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 4

Responsiveness 3.9

Lennar in Jacksonville-St. Augustine Area

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Customer Reviews

CUSTOMER CARE SUCKS

Lynn S.
Verified HomeBuyer
July 04, 2019
Jacksonville, FL

After five work orders and two telephone calls over a months time. i am still unable to use my kitchen sink, garbage disposal, and dishwasher. I had to cancel my house warming due to the lack of response from customer care and not being able to use my kitchen. Each time I submitted a request, I was told someone would contact me within 48 hours. It is now over 30 days, no one has contacted me, and I still can not use my kitchen..

Lennar responded:
Hi Lynn, thank you for your feedback. We are sorry to hear about these outstanding items with your new home. Please send a message to us at corporatecustomercare@lennar.com with the items and your address, so we can review and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Builder supplies good materials and allows sub standard workmanship, no accountability for how their jobs sites are managed,

Patricia G.
Verified HomeBuyer
December 28, 2021
Saint Augustine, FL

If this is your first NEW home don't expect a WOW after settlement, The appliance upgrade is not worth the $$, secure a credit and buy your own. Customer care on a local level is great but they are over whelmed due to lack of supervision on the construction end. Job sites are hazardous and an eyesore.

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Lennar - Poor workmanship, seemed disinterested when we expressed our

Anonymous
Verified HomeBuyer
May 18, 2021
Saint Johns, FL

Poor workmanship, seemed disinterested when we expressed our concerns. The third stall garage stall measured smaller than on the blue prints. Therefore we are unable to fit a small car in that garage, which we had planned to do.

Lennar responded:
Hi, thank you for this review. We are sorry to hear about the issue with your garage. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Lennar - Poor quality.

Sai K.
Verified HomeBuyer
June 09, 2022
Saint Johns, FL

Poor quality. No attention paid to detail. Rough edges all over. Lights not lined up. Dry wall cut up and patched showing the poor work. Floor not leveled under carpet. Many other things. They could do better.

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - There should not be this much damage done to a new build prior

Steven K.
Verified HomeBuyer
March 31, 2021
Saint Johns, FL

There should not be this much damage done to a new build prior to moving in. The entire house has to be painted on the inside there is flooding outside landscape issues construction issues etc.

Lennar responded:
Hi Steven, thank you for sharing your review. We are sorry to hear about the issues you have experienced with the completion of your new home. Please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide, so we can follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Ghosted by Lennar after a lot of promises

Anonymous
Verified HomeBuyer
March 18, 2020
Saint Augustine, FL

Don’t trust anything you are told verbally by a Lennar employee. Closings are set quick and they promise to correct issues but the battle ensues if you go to closing. We are not the only resident with this experience.

Lennar responded:
I'm sorry to hear you aren't satisfied with your overall experience with Lennar. I would like to hear more about it and have our management team review and address thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Poor person had no idea what they were doing and information was wrong

Lynn B.
Verified HomeBuyer
February 26, 2020
Ponte Vedra, FL

Poor customer service, errors on financial Documents even after correcting them multiple times, worse home buying experience ever

Lennar responded:
Hi Lynn, thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you had. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional feedback, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

its worst experiance ever

Anonymous
Verified HomeBuyer
May 17, 2022
Saint Johns, FL

the experiance is worst, in all the categories.

Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about your poor experience with the purchase of your new home. If there are any specific items we could assist with, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible Service by Warranty Dept

Andrew C.
Verified HomeBuyer
January 12, 2022
Saint Johns, FL

Lennar is an extremely difficult company to work with. They only care about the bottom line, which is understandable, but only if you are actually providing the service and experience that you say you're going to provide in the first place. Lennar promises one thing and then provides something totally different. And when given the opportunity to make things right and/or fix the issues they created, Alex and their warranty department then distances themselves from any responsibility or accountability.

Lennar responded:
Hi Andrew, thank you for this detailed review. We are extremely sorry to hear about the poor experience you have faced with the customer care department and getting items addressed in your home. Please let us know if there are any outstanding issues that need attention. Our team can be contacted directly at corporatecustomercare@lennar.com, and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor customer towards the wants of home purchaser

Michael B.
Verified HomeBuyer
September 09, 2020
Saint Augustine, FL

We purchased a Lennar homeMay 5th, the salesperson was well aware of our wants for the home we purchased. We are unable to act on these wants since the salesperson never made us aware of an easement at our property along with 5 more adjacent homes. None of us were made aware of the easement until architechiral requests were submitted. The trustworthiness of the sales people are questionable. We have had to call the warranty people over the last 3 months for many failures in the building process. We are not even acting on some of the failures in the building process due to the disturbance ...

Lennar responded:
Hi Michael, thank you for taking time to share this feedback. We would like to apologize for the lack of communication you outlined during your purchase experience. Please send us a message at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not good

Daniel R.
Verified HomeBuyer
March 24, 2020
Jacksonville, FL

Horrible experience

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Only interested in selling, very slow response

Anonymous
Verified HomeBuyer
July 30, 2019
Saint Johns, FL

Workmanship is bad. Very low quality checks. The website does not allow you to keep track of the issues/timeline that you submitted. They do it on purpose. You have to call everyday for 1-2 weeks to fix one issue.

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Don't deal with

Anonymous
Verified HomeBuyer
July 09, 2019
Jacksonville, FL

They will look out for themselves only

Lennar responded:
Thank you for your comments. We are sorry to hear that you feel this way. Please send a message to us at corporatecustomercare@lennar.com with the details of any items outstanding. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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