Lennar Reviews in Jacksonville St. Augustine, FL

Our sales experience started great. Grace and Steve were very attentive. After that first day, it was like everyone except Steve and Priscilla forgot who we were. We had to beg for updates, and when we didn't get them, demand updates by putting everyone on emails, calling repeatedly, etc. We repeatedly asked for information on our close and were ignored. We repeatedly asked for the name of the closing coordinator and were ignored. We repeatedly asked for the name of our builder and were ignored. We were told at the last moments that our close had moved from September to October. Because we both work in this industry, we knew the close would not happen in October, and called it out; instead, we were assured it would happen. Unsurprisingly, the close was moved to November, and we were given less than two weeks notice - STILL not from the closing coordinator, and NEVER did we receive an email confirmation for the close from Lennar, only from title and Lennar Mortgage. We wanted an independent inspection, and, again, had to do our own repeated follow up with Lennar to make sure this happened. Over a month into our move, we still do not have mailbox keys, and THE ENTIRE DEVELOPMENT has to go to the post office to pick up our mail. That's unacceptable, and happens only because Lennar didn't submit the request for the work in a proper time. Mailboxes are almost always installed when the first homes are started in the neighborhood. WE'RE THE LAST SECTION OF HOMES BEING BUILT. That's completely unacceptable, but no one at Lennar can be bothered to care. Ryan and Taylor were very personable and responsive to our requests for repair in the NHO, but the quality of the build was far below what we expected in certain areas. The tile throughout was poorly set, but in the master bathroom it was AWFUL. Voids in the grout, crooked tiles, horribly cut thresholds - TERRIBLE. There were a total of FOUR DIFFERENT COLORS OF GROUT USED IN THE MASTER BATHROOM - White, Light Gray, Frost, and Dark Gray. I could go on and on about how bad our experience was, but I know it likely will be a waste of my time, and result in no corrective action taken by Lennar. We understand Lennar is an entry level, builder-grade home, and that these homes are built "within tolerances", however, at this moment we would be hard pressed to buy another Lennar home, and would struggle further to recommend anyone else to. We would LOVE for Lennar to do the right thing and fix the items that are not right. Prove me wrong and contact me to find out what all needs to be done. ... More

One of the worst experiences of new construction I’ve ever had. Quality of materials are subpar. Communication was lacking and the staff is absolutely rude. Had to fight to get a reinspection paid for because of Lennar’s negligence. They didn’t even have the a/c unit on during inspection and found a leak on initial walk through then found out on the second inspection from inspector that a/c breaker was not correct 30A instead of 60A. No exterior lights no interior lights in bedrooms. There were many more issues ans well! Absolutely worst experience I’ve ever had! Never buying Lennar again!

This is the 5th home I've purchased. I am satisfied with Lennar.

On time. On budget. From point of sale through closing and beyond, Lennar has proven to be an exceptional company to work with. Thank you!

Such a pleasant buy for a beautiful home in a lovely community. I appreciate the blinds, ring door bell, locks, appliances, nice showers etc. will enjoy my home

My family and I love our new lennar home ! We couldn't be more pleased with the process and our home.

Adriana was excellent and very hepful.

There are a lot of negatives that I could highlight about my home buying experience with Lennar but instead I will just say make sure you have a Good realtor, hire your own inspector and Fact Check everything.

Jaist and Danny have been wonderful to deal with on repairs and information as well.

Really community. Elementary and jr high schools are close. Access to the First Coast freeway close, that will help us to get faster to downtown and other cities as Clay.

My personal experience is very Good. construction is a good quality very good finishing and quality product and 1700 ft.² it’s a good deal

My husband and I just bought our first home and we did it with Lennar. I couldn’t have asked for a better experience. It was seamless and much easier than expected. Everyone we came in contact with from the very beginning was both professional and kind at the same time. We would absolutely recommend Lennar to anyone else.

Lacking quality and control. Customer care is a nightmare. Please don’t close unless all issues are addressed

Quality of the build is much worse than a few years ago; pressured into closing even when home had many unfinished or damaged parts such as no mirrors/ shelves and broken windows and cabinets. After closing, very hard to get a timely response on warranty request to fix the problems. Would not buy another Lennar home again

Poor quality. No attention paid to detail. Rough edges all over. Lights not lined up. Dry wall cut up and patched showing the poor work. Floor not leveled under carpet. Many other things. They could do better.

the experiance is worst, in all the categories.

Will not be buying another home from Lennar with the current market. Not a buyers era

Our new home consultant (Liz l)was great and communicated well with us and also helped us with some personal matters as we acclimated to FL. The process of purchasing a home site unseen(we moved from MN and couldn’t make it here) was nerve wracking. The process they had set in place to purchase, in retrospect, is absurd and in the best interest of Lennar. It’s essentially a bidding war and you automatically put in your highest and best offer, however, you could potentially only be bidding against no one (only Lennar knows). We signed our contract mid-April for an early September close date. The other thing that was frustrating is we had ZERO say in finishes. We knew we’d have to make some compromises but not having any day sucked. This differed from people who closed merely 3-4 months prior. Overall we like the finishes but honestly, who puts tan paint everywhere when you have all grey floors and cabinets and white trim!? We ended up being delayed due to supply chain issues, but that could have been communicated earlier. Thankfully we were living nearby so we could come check on progress. We caught several things that needed to be fixed that should have been caught by the construction manager. Unfortunately we caught many more things after close. Some items include, a closet 5 inches less deep than an identical closet (can’t shut the doors with clothes in it), cracked tiles, interior doors needed to be replaced due to them being wet, crown molding not being painted and all of our interior trim and doors needing to be painted due to needing to be replaced or not painted to begin with, exterior paint needed to be done due to rain, and the first painters got paint on our toilets and blinds. I will say the process to get these things fixed has been fairly easy and they have “made good” on fixing most things so far. Thankfully we did get a private inspection and they didn’t find anything major or they fixed things that needed to be addressed before closing. Wayne, our warranty guy, has been great with helping us! Overall we love the neighborhood and are happy we are here, but I will say, I won’t use Lennar again if we build. The attention to detail and quality isn’t the greatest. ... More

Very frustrating trying to settle and move in to a new “finished” home. We expected delays due to supply issues however upon settlement, major construction should have been completed. Racks were not installed. Bathroom fans not installed. Painting not finished. When touch up painting was attempted the colors did not match. This resulted in all of our rooms needing to be repainted after our furnishings were moved in. There was no final cleaning so we are still chipping grout off the tile floors. Grout in the bathrooms need to be re-done as it was not completed. So, we are moved in and 2 months later still dealing with issues. After 11 military moves we are veterans but this was frustrating. ... More

Lennar is an extremely difficult company to work with. They only care about the bottom line, which is understandable, but only if you are actually providing the service and experience that you say you're going to provide in the first place. Lennar promises one thing and then provides something totally different. And when given the opportunity to make things right and/or fix the issues they created, Alex and their warranty department then distances themselves from any responsibility or accountability.

If this is your first NEW home don't expect a WOW after settlement, The appliance upgrade is not worth the $$, secure a credit and buy your own. Customer care on a local level is great but they are over whelmed due to lack of supervision on the construction end. Job sites are hazardous and an eyesore.

Good customer care! Nice community!

The Lennar staff is a pleasure to deal with. We feel we have an extremely high quality home. We have experienced no issues, but had a neighbor who had a little problem and Lennar attended to it promptly and efficiently. We highly recommend Lennar.

we very much enjoyed working with everyone at Lennar. Andie, our real estate agent was awesome!!!

House is nice. A lot to pull together to make it perfect. Lennar has been very good at warranty fixes.