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Lennar Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Lennar.

Read all 153 verified reviews from homeowners that built a new home with Lennar in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 4.1 out of 5 stars in Jacksonville-St. Augustine Area

153 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4.1

Quality 3.8

Trustworthiness 4

Value 4.1

Responsiveness 3.9

Lennar in Jacksonville-St. Augustine Area

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Customer Reviews

Lennar - We love our new home!

  • Sunil M.
  • Verified HomeBuyer
  • May 25, 2021
  • Saint Johns, FL

We love our new home! The lennar "everything included" is a great initiative and provides lot of value without nickel and diming you. There needs to be more supervision and attention to detail - workers overlook many things which have to be addressed later. Customer service post buy is great.

Total Score 4


Quality 3

Trustworthiness 5

Value 2

Responsiveness 5

Good builders

  • April W.
  • Verified HomeBuyer
  • September 24, 2019
  • Jacksonville, FL

Good homes

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Great value. Nicely appointed.

  • Drew M.
  • Verified HomeBuyer
  • March 25, 2020
  • Saint Augustine, FL

Love the floor plan and materials. Workmanship could be better (sloppy drywall, paint, and caulking; numerous electrical shortcomings). Slow to non-existent follow up by subs on punch list items and newly discovered issues. Still waiting after 4 months on about 10% of the items.

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 2

Politeness of personnel.

  • Jules S.
  • Verified HomeBuyer
  • November 04, 2020
  • Saint Augustine, FL

Appearance of house is beautiful, and rooms are bright and spacious. Personnel are friendly and accommodating.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

Workmanship

  • James H.
  • Verified HomeBuyer
  • July 09, 2019
  • Ponte Vedra, FL

Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Poor response to issues with the house

  • Carol B.
  • Verified HomeBuyer
  • October 24, 2020
  • Saint Augustine, FL

Be careful that you review all the promises that they make to you on the home. Review with the sales agent verbally any issues that you have and get them to put into writing any promises made. Review the extras in the house and make sure you get them when the house is completed. Find out exactly who will be handling any issues that arise. The walk through is important and put in writing what needs to be done and have their person sign for it. Verbal issues just disappear as does the rep they send with you. Make sure they review and meet with you to get the keys and the complex rules.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Ok

  • Joyce H.
  • Verified HomeBuyer
  • March 26, 2025
  • St Augustine, FL

Customer service is terrible. They deny you repairs in your home. Not happy with customer service repairs. It is a struggle.

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Sales Person

  • Sofia G.
  • Verified HomeBuyer
  • April 08, 2021
  • Saint Johns, FL

Care about customer concerns.

Total Score 4


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - The landscaping is not great.

  • Theresa G.
  • Verified HomeBuyer
  • June 28, 2019
  • Saint Augustine, FL

The landscaping is not great. Our tree fell over twice and had to be replanted. Part of our property line has washed away because they didn’t put erosion barrier up and so a fifteen foot section of our sod has been washed under causing big holes in the back yard. They supposedly fixed it twice but it’s still there.

Lennar responded:
Hi Theresa, thank you for sharing your comments about the landscaping at your home. We apologize for the difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding issues. We will review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

If I had to do it over again, I would rethink it.

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2020
  • Saint Augustine, FL

I'll provide the negatives. If it's not in the negative, then it's positive 1. Lennar person handling my mortgage was the biggest dissapointment. Not very knowledgeable. Put the wrong insurance company in the closing. Apologized at closing but couldn't do anything about on the day of closing. Promised to help with paperwork to make the change to insurance company that I picked, which happened to be Lennar home insurance. She added reminder to her calendar to reach out to me. Never heard from her. Not too bright of an individual. She provided numbers to me for closing that didn't ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

HOA APPROVAL A NIGHTMARE

  • Carin W.
  • Verified HomeBuyer
  • May 07, 2025
  • St Augustine, FL

We were assured by the sales person, Carlos, that applying to put in a standard fence like everyone else has in the neighborhood would be a quick and easy process and it’s been anything but that. In two days, it will mark the 30 day mark. We were told it would take one week to 30 days and they have waited until the evening of the 28th day to kick our application back to us and tell us they need more information about something that was not even on the application nor is it in the covenants. As a homeowner who just wants to put up a regular fence and nothing else, this is infuriating and there ...

Total Score 3


Quality 5

Trustworthiness 3

Value 4

Responsiveness 1

Our Lennar experience

  • Armin S.
  • Verified HomeBuyer
  • April 18, 2020
  • Jacksonville, FL

While we are happy with the house and community, the promises made were not kept. We were told that things that are standard (Everything Included) were actually things that we would have to pay.

Total Score 3


Quality 4

Trustworthiness 2

Value 4

Responsiveness 3

Bad Apple aka House

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2020
  • Saint Johns, FL

We ended up with an issue that is unique. Things were done to code (from what we know), but it was NOT enough in our case. Our house does not have enough prevention from air pushing into the walls so we had already ended up dealing with a disaster. We will have to resolve it using out own money.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Overall good value, service after the sale somewhat lacking.

  • David P.
  • Verified HomeBuyer
  • March 19, 2020
  • Saint Augustine, FL

Ron, our sales agent was the BEST part of the process. Customer service response to warranty items since closing has been spotty, not always timely, and certainly not going out of their way to meet customer expectations. I think it depends on who is assigned to your property. Have to stay on them and follow up multiple times to get issues resolved.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - Below par build quality, misleading sales team, unresponsive

  • Trevor L.
  • Verified HomeBuyer
  • December 01, 2020
  • Saint Augustine, FL

Below par build quality, misleading sales team, unresponsive lending group.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 5

NEW HOME

  • George S.
  • Verified HomeBuyer
  • February 26, 2020
  • Saint Augustine, FL

If they would just do what they eventually do, in a more timely manner, they would be a much better company. You must keep pushing them to get them to do the things they should do without repeatedly asking them.

Lennar responded:
Hi George, thank you for sharing your feedback with us. We appreciate your comments and will work to improve in this area. Please email us at corporatecustomercare@lennar.com with any outstanding items you have, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Retired

  • Michael H.
  • Verified HomeBuyer
  • June 05, 2025
  • Jacksonville, FL

Not quite sure that Lennar build quality homes; I’ve been here 3 months in my new home and have a lot of issues with home still needing repairs that should have been done before moving in. Very disappointed in the builder!!!

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Move in ready?

  • John L.
  • Verified HomeBuyer
  • January 18, 2022
  • Saint Augustine, FL

Very frustrating trying to settle and move in to a new “finished” home. We expected delays due to supply issues however upon settlement, major construction should have been completed. Racks were not installed. Bathroom fans not installed. Painting not finished. When touch up painting was attempted the colors did not match. This resulted in all of our rooms needing to be repainted after our furnishings were moved in. There was no final cleaning so we are still chipping grout off the tile floors. Grout in the bathrooms need to be re-done as it was not completed. So, we are moved in and ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Average

  • Dennis V.
  • Verified HomeBuyer
  • March 21, 2020
  • Saint Augustine, FL

Lack of detail to the finishing touches

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Be careful! INSPECT THE HOUSE FIRST!

  • Paul S.
  • Verified HomeBuyer
  • July 20, 2025
  • Green Cove Springs, FL

It's been a nightmare for the first 3 mos so far. As you spend time at the house you see more and more mistakes and lousy craftsmanship, from doors mishung, over screwed hinges, misroutered strike plates, bulges and divots in the plaster and Sheetrock over bulging framing. The absolute cheapest , but good looking kitchen and bathroom cabinets-glued and pinned together but with bad finishes on doors and pins sticking straight out of the drawer boxes and glue just floating about the boxes. Slider doors do not close properly, 'Caulkless' tub surrounds need caulk as their resolution to a leaking ...

Total Score 3


Quality 1

Trustworthiness 2

Value 4

Responsiveness 3

Hire a Realtor

  • Jeannie U.
  • Verified HomeBuyer
  • December 03, 2024
  • Jacksonville, FL

There are a lot of negatives that I could highlight about my home buying experience with Lennar but instead I will just say make sure you have a Good realtor, hire your own inspector and Fact Check everything.

Total Score 3


Quality 3

Trustworthiness 1

Value 2

Responsiveness 4

Wouldn’t use Lennar again if I had the choice

  • Lindsay M.
  • Verified HomeBuyer
  • January 19, 2022
  • Saint Augustine, FL

Our new home consultant (Liz l)was great and communicated well with us and also helped us with some personal matters as we acclimated to FL. The process of purchasing a home site unseen(we moved from MN and couldn’t make it here) was nerve wracking. The process they had set in place to purchase, in retrospect, is absurd and in the best interest of Lennar. It’s essentially a bidding war and you automatically put in your highest and best offer, however, you could potentially only be bidding against no one (only Lennar knows). We signed our contract mid-April for an early September close date. ...

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Lack of ethical business practices at the corporate level.

  • Thomas H.
  • Verified HomeBuyer
  • May 11, 2021
  • Jacksonville, FL

Build quality of the home is fine, and dealing with the local Lennar employees is very good and they work very hard to make it a good experience. Policies directed down from corporate are based on what is best for corporate and for the experience of the home buyer.

Total Score 3


Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

Lennar - Quality of workmanship and materials very poor we found many

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Saint Augustine, FL

Quality of workmanship and materials very poor we found many issues that needed to addressed numerous times, and are still dealing with them i.e paint splattered all over the floor tiles and the dishwasher not connected correctly caused a flood in our living room ETC.

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

First impression dwindle down..

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2019
  • Saint Johns, FL

As the saying goes, "first impression is the last impression". In this instance, I tend to disagree with my homebuying experience with Lennar. The first encounter with my agent was quite impressive. The questions I have fielded were answered with conviction. However, I have felt a sense of deception and distrust along the way and during the construction process. I had asked a few questions regarding the construction specifications, but those didn't materialize at the end. Bottom line, do your diligent research before you sign the contract. Ask current homeowners with their experiences, etc. ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2