Lennar Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Lennar.
Read all 131 verified reviews from homeowners that built a new home with Lennar in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4 out of 5 stars in Jacksonville-St. Augustine Area
131 Reviews in Jacksonville-St. Augustine Area
Lennar in Jacksonville-St. Augustine Area
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Customer Reviews
its worst experiance ever
- Anonymous
- Verified HomeBuyer
- May 17, 2022
- Saint Johns, FL
the experiance is worst, in all the categories.
Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about your poor experience with the purchase of your new home. If there are any specific items we could assist with, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible Service by Warranty Dept
- Andrew C.
- Verified HomeBuyer
- January 12, 2022
- Saint Johns, FL
Lennar is an extremely difficult company to work with. They only care about the bottom line, which is understandable, but only if you are actually providing the service and experience that you say you're going to provide in the first place. Lennar promises one thing and then provides something totally different. And when given the opportunity to make things right and/or fix the issues they created, Alex and their warranty department then distances themselves from any responsibility or accountability.
Lennar responded:
Hi Andrew, thank you for this detailed review. We are extremely sorry to hear about the poor experience you have faced with the customer care department and getting items addressed in your home. Please let us know if there are any outstanding issues that need attention. Our team can be contacted directly at corporatecustomercare@lennar.com, and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor customer towards the wants of home purchaser
- Michael B.
- Verified HomeBuyer
- September 09, 2020
- Saint Augustine, FL
We purchased a Lennar homeMay 5th, the salesperson was well aware of our wants for the home we purchased. We are unable to act on these wants since the salesperson never made us aware of an easement at our property along with 5 more adjacent homes. None of us were made aware of the easement until architechiral requests were submitted. The trustworthiness of the sales people are questionable. We have had to call the warranty people over the last 3 months for many failures in the building process. We are not even acting on some of the failures in the building process due to the disturbance ...
Lennar responded:
Hi Michael, thank you for taking time to share this feedback. We would like to apologize for the lack of communication you outlined during your purchase experience. Please send us a message at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not good
- Daniel R.
- Verified HomeBuyer
- March 24, 2020
- Jacksonville, FL
Horrible experience
Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Only interested in selling, very slow response
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Saint Johns, FL
Workmanship is bad. Very low quality checks. The website does not allow you to keep track of the issues/timeline that you submitted. They do it on purpose. You have to call everyday for 1-2 weeks to fix one issue.
Lennar responded:
Thank you for sharing your comments. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Don't deal with
- Anonymous
- Verified HomeBuyer
- July 09, 2019
- Jacksonville, FL
They will look out for themselves only
Lennar responded:
Thank you for your comments. We are sorry to hear that you feel this way. Please send a message to us at corporatecustomercare@lennar.com with the details of any items outstanding. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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