Lennar Reviews in Jacksonville St. Augustine, FL

I would not recommend the Lennar financing team. That is the only reason I would not rate Lennar 5 stars for Trustworthiness and Responsiveness to issues. The finance team could not get my settlement statement correct even right up to closing. I almost walked away from purchasing the villa due to their constant mistakes.

Lennar homes are undoubtedly beautiful with first class materials. Unfortunately there is a markedly disconnect in the quality control and some workmanship. It is understandable that inevitably there will be some issues with a new home, but most of us in Dorado are in agreement that the issues we have been facing are not becoming of half million dollar homes. Many of our issues have come down to outright LACK of quality control. In one case the only thing that needed to be done to see the problem was to look up at the wall. I am very happy with the response from the team that addresses these issues, Overall I am and will be a Lennar customer for life; with just a tiny bit of effort these can be the best homes in the market! ... More

Put yourself in your best financial health, as to having the most control over your purchasing experience, i.e., credit score, income to debt ratio. This may sound like obvious advice, but I cannot emphasize this enough. Side note, inquire with the HOA about any personal things you intend to do on your property. I've had a nightmare.

Tiffany from Lennar is awesome. It’s a shame she doesn’t do landscaping, because that’s why lennar gets 4 stars.

I love my new home. Lennar homes really care about the families that purchase their homes. They have been as little slow at fixing every that comes up ,but I know they will take care of everything in time. You have a 1 yr warranty.

Still have dead plants around the house and have not heard from the electrician regarding moving the switches

I truly like the everything included concept as there are no pricing add ons/surprises. The house is trust to move in ready with blinds and ceiling fans. Just add groceries, friends and furniture! This is my 2nd Lennar home and I am happy to recommend them to anyone.

We love our new home! The lennar "everything included" is a great initiative and provides lot of value without nickel and diming you. There needs to be more supervision and attention to detail - workers overlook many things which have to be addressed later. Customer service post buy is great.

Appearance of house is beautiful, and rooms are bright and spacious. Personnel are friendly and accommodating.

Be careful that you review all the promises that they make to you on the home. Review with the sales agent verbally any issues that you have and get them to put into writing any promises made. Review the extras in the house and make sure you get them when the house is completed. Find out exactly who will be handling any issues that arise. The walk through is important and put in writing what needs to be done and have their person sign for it. Verbal issues just disappear as does the rep they send with you. Make sure they review and meet with you to get the keys and the complex rules.

Love the floor plan and materials. Workmanship could be better (sloppy drywall, paint, and caulking; numerous electrical shortcomings). Slow to non-existent follow up by subs on punch list items and newly discovered issues. Still waiting after 4 months on about 10% of the items.

Good homes

Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.

To spend 617k on a house and then have to go out and buy towel, toilet paper holders, under cabinet lighting, and ceiling fans. Not to mention all the other items that need to move into a new home.

Customer service is terrible. They deny you repairs in your home. Not happy with customer service repairs. It is a struggle.

The buying process and deal was competitive. However construction quality was poor, and warranty didn’t support reported genuine construction quality issues. For example, kitchen countertops is just 2 cm thick, and developed cracks within 11 months with normal usage. However warranty didn’t cover it. Most caulking got cracked and pilled off within 10 months, but not supported by warranty requests.

Care about customer concerns.

We purchased. I did not like the sales approach, similar to a car dealership. Unprofessional and pushy. Once we sat down and got to raw numbers everything just worked. Made sense sales men was a “salesman” I did not like that. Customer was not in mind. overall buying experience was fine. Numbers worked. Office, title was really helpful. Quality is great and response for the minimal Issues we have had which is to be expected in a newly built home has been phenomenal. I would say sales is the hardest hurdle but you do get a quality home with a supportive group. I would buy again just expect to feel like cheap car dealership dependent on you get. Community is really awesome! Amenities are too notch. I don’t have any issue with anything but the sales approach and real estate. Very happy a great schools! ... More

The home is very nice and well built. The warranty team is excellent. Great value for price. But don’t fool yourself into thinking these are custom homes. They are for the most part builders grade and built for cost efficiency. It is obvious the few areas where the bottom line was considered more than the homeowners comfort and convenience. Don’t get me wrong, I love my home, but would have done a few things differently had more options been available.

The realtor at the sales center (Misha) is AMAZING and the mortgage group was good. However, the after care was spotty. Response time was good for any service calls, but buyer beware - once you do your walkthrough, they aren’t responsible for some things such as dead landscaping. We also had some trouble with our garage door opener and the tech said it was the cheapest model available. The interior doors are hollow and the handles are cheap. The carpet crunches when you walk on it. Countertops are super thin, No handles on any of the cabinetry. No lighting except high hats and nothing in the bedrooms. No towel racks or toilet paper holders.But on the plus side, they do give you blinds!! Just saying, you get what you pay for! ... More

The air condition, dish waster and the home bell ringing system had to be corrected.

The overall buying process was average. Since we bought we were not told there is no mail delivery here which is a horrible experience. It was a known problem to Lennar and no one said a word to us. The lot next to us is covered in trash. The trash from construction workers is constantly in my yard. The Ring video hasn’t worked right since we moved in and has yet to be replaced.

We were assured by the sales person, Carlos, that applying to put in a standard fence like everyone else has in the neighborhood would be a quick and easy process and it’s been anything but that. In two days, it will mark the 30 day mark. We were told it would take one week to 30 days and they have waited until the evening of the 28th day to kick our application back to us and tell us they need more information about something that was not even on the application nor is it in the covenants. As a homeowner who just wants to put up a regular fence and nothing else, this is infuriating and there is no one at Lennar that I can talk directly to. The management company has zero control and no information to give me anytime that I ever call them. All they do is put it back on Lennar, but they refuse to give me any information on who I can contact at Lennar. They are useless as far as I’m concerned. We paid a tiny money for this house. Why would we let it look like crap??? It’s unbelievable to me that they assume we’re not going to do the right thing and make it super difficult for us to get a fence up in a timely manner when so many people in this neighborhood walk their dogs with no leashes! I shouldn’t be afraid to walk my own dogs in my own yard. But I am, because the HOA won’t let me put up a fence without jumping through a ton of hoops. ... More

Below par build quality, misleading sales team, unresponsive lending group.

I'll provide the negatives. If it's not in the negative, then it's positive 1. Lennar person handling my mortgage was the biggest dissapointment. Not very knowledgeable. Put the wrong insurance company in the closing. Apologized at closing but couldn't do anything about on the day of closing. Promised to help with paperwork to make the change to insurance company that I picked, which happened to be Lennar home insurance. She added reminder to her calendar to reach out to me. Never heard from her. Not too bright of an individual. She provided numbers to me for closing that didn't match the actual numbers. Mortgage rate that she quoted prior to actually filling out application was inline with other mortgage rates. When time came to fill out application and lock the rate 30 days prior to closing, somehow lennar mortgage rates were higher than most banks. At that point you're stuck with Lennar. I paid for points to lower the rate. Now construction. The usual builder special. Some important items are overlooked. Air-conditioning unit is right next to master bedroom window. And it's not as quiet as you're told. You hear it and it will wake you up at night. Appliances are cheap. Bottom of the pick. Dishwasher doesn't dry dishes. Inside walls are even wet after a normal cycle. Lennar is aware, because people complained. But they haven't done anything about it. Good luck cleaning oven. There's no vent to outside. So when you turn on auto clean cycle on the oven, your fire alarms will go off. Microwave vent does nothing except blow the smoke into the main room. The returns and air vents are next to each other in the ceiling. Gets chilly inside the house closer to the floor. Warm air doesn't reach there. Insulation is minimal. Closing went smooth and fast. Lots of paperwork. You're asked to provide support documentation at the beginning, when you apply for mortgage. Then 4-5 months later, when your house is ready and you want to lock the rate, you have to provide same documentation again. The good part, all can be done online. ... More